Customer Reviews for Winona Leasing Co
(U-Haul Neighborhood Dealer)

1,565 reviews

1777 W Service Dr   Winona, MN 55987

(507) 452-1108

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(507) 452-1108

1777 W Service Dr
Winona, MN 55987

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

None

William M 
Rating:
5.0

Nothing everything was perfect.

Joanne D 
Rating:
5.0

Customer did not leave a comment.

LORI M 
Rating:
4.0

Customer did not leave a comment.

Kent W 
Rating:
5.0

Customer did not leave a comment.

ALAN T 
Rating:
5.0

Great place to rent from.

David B 
Rating:
5.0

Very friendly helpful staff.

BRADLEY H 
Rating:
5.0

Customer did not leave a comment.

Thomas P 
Rating:
5.0

Customer did not leave a comment.

Bill D 
Rating:
5.0

Customer did not leave a comment.

Ross H 
Rating:
5.0

Customer did not leave a comment.

Jorge J 
Rating:
4.0

Was told truck gas tank was full, when it wasn’t. Was fearful of not filling it up, and having issues later. Travelled about 14 miles but had to put in three gallons of gas.

JOSEPH C 
Rating:
5.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Went as smoothly as possible

Jay H 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H 
Rating:
5.0

Exceptional

Michell Z 
Rating:
4.0

Over 60 without the trailer the truck would make a loud humming noise. It drove fine. With me being a mechanic I could tell that the passenger side tire was wearing more than the driver side. Something was wrong with the front end.

Quinton R 
Rating:
5.0

Nothing it's good

Larry K 
Rating:
5.0

Customer did not leave a comment.

BettyAnn W 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
3.0

Acknowledge customers.... help them right away and don't make us wait for the guy on the phone, listing his properties for sale. The lady was the most helpful 👌

Kendra F 
Rating:
5.0

The staff is very nice and professional. Gave me a good advice including to recommend the tool

Lu M 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E 
Rating:
4.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Kaylee P 
Rating:
3.0

This physical site was Ok, The U-Haul system of reservations is really unpleasant and difficult, almost non functional. I will avoid U-haul in the future due to their use of electronic system to provide customer service. It is not service. I spent 3-4 hours trying to get a reservation accomplished with their on line system. Never again if I can help it.

William D 
Rating:
5.0

I was very happy with the service I received.

Timothy C 
Rating:
2.0

Keep the trucks well maintained. We had a broken wiper blade

Jarod L 
Rating:
5.0

Customer did not leave a comment.

Sheila M 
Rating:
5.0

Online pickup was complicated. Glad someone was there to help us out.

Lesa T 
Rating:
5.0

All went well as per usual.

Winona A 
Rating:
5.0

Customer did not leave a comment.

Jason D 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Great service!!

JOHN S 
Rating:
3.0

Way to expensive

Danielle T 
Rating:
4.0

Your on line reservation system is not good. For the last 2 years following my reservation entry on line I have been informed that the trailer would NOT be available. When I contacted the corporate number provided I was simply told that the unit was only available for 4 days instead of the 11 I had reserved. No effort was made to assist me. When I called my local contact they were able to resolve it within an hour and assured me that the trailer would be available. Without their help you would lose a long time repeat customer

Ronald M 
Rating:
4.0

Customer did not leave a comment.

James R 
Rating:
4.0

Customer did not leave a comment.

James R 
Rating:
5.0

The dash continually displayed "Check tire monitoring system", or some such. There may be a low tire. I could not get the rear half of the side door of the cargo area opened.

DONALD E 
Rating:
4.0

Customer did not leave a comment.

Cheri P 
Rating:
3.0

The mobile pick up was glitchy. I was never able to upload photos of gas, odometer, condition. The truck was in terrible shape.

Brian D 
Rating:
3.0

The van had tire issues and I wasn't able to use it for 2 days of my rental.

Lisa T 
Rating:
5.0

Representative was very courteous and polite.

cindy g 
Rating:
5.0

This location was very Knowledgeable and easy to work with

Gary M 
Rating:
4.0

Customer did not leave a comment.

Kent W 
Rating:
5.0

Customer did not leave a comment.

Jarreahea W 
Rating:
3.0

Your app is terrible, wouldn't let me check in the truck (stuck getting location for over 15 minutes despite it putting me on the location when asked to find stores, finally I called in and was told to just drop the keys in the box.)

Bryan J 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Friendly, easy to rent here, no issues

Bret D 
Rating:
5.0

Customer did not leave a comment.

Charles V 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Vicki W 
Rating:
4.0

More product availability. Better choice for one way usage. My Representative John did a great and is a credible

Burckhammer J 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
4.0

Customer did not leave a comment.

Bonnie K 
Rating:
5.0

Customer did not leave a comment.

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

Jame T 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

everything all good!

Winona A 
Rating:
5.0

This reservation was perfect!

Larry S 
Rating:
5.0

Customer did not leave a comment.

Scott E 
Rating:
4.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Vance H 
Rating:
5.0

Quick and easy. Helpful staff. Would return again.

Osvaldo M 
Rating:
2.0

the people were nice but openly complained about the person prior to me in front of me. but mainly, the truck had multiple issues that made my trip unsafe.

Molly B 
Rating:
5.0

Customer did not leave a comment.

fred o 
Rating:
5.0

Customer did not leave a comment.

Duane O 
Rating:
5.0

Customer did not leave a comment.

Jana C 
Rating:
5.0

I used the key drop box

Lisa L 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
4.0

Customer did not leave a comment.

john h 
Rating:
4.0

Pat made it very easy and quick for me to rent the trailer. The price was quite reasonable also.

Joe G 
Rating:
5.0

Make sure the mirrors aren't frozen.

Joshua H 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Customer did not leave a comment.

Bryan K 
Rating:
5.0

Trailer was ready and they made picking up the item very easy

Brian B 
Rating:
5.0

Customer did not leave a comment.

john h 
Rating:
5.0

Customer did not leave a comment.

Sandy L 
Rating:
5.0

Driver's door closes hard. Had to frequently stop, after starting, to open and slam it.

DONALD E 
Rating:
5.0

The truck was ready full of gas and clean. It only took 5 minutes to check in and out.

Matt K 
Rating:
5.0

Great service at a fair price. I would recommend this to all my friends.

Connie-Sue P 
Rating:
4.0

Customer did not leave a comment.

Sally I 
Rating:
5.0

Best uhaul dealership

Thad P 
Rating:
5.0

Customer did not leave a comment.

JON M 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
3.0

It took three days to get the receipt

Robert W 
Rating:
5.0

We didn’t interact with any personnel at this location this time. But in the past, this location has been extremely helpful in assisting us to find exactly what we need (usually one-way trailers) and has the knowledge and ability to answer all of our questions, unlike it’s new neighbor across highway 14.

Gordon G 
Rating:
5.0

This location runs smoothly and efficient, I can't think of any improvements needed. They do a great job, even with the corporate location that moved in across the street and took half their rental business. Support your local businesses..

Jason H 
Rating:
5.0

Having a 26 foot truck available in Rochester MN.

Guyland W 
Rating:
5.0

Customer did not leave a comment.

Gordon D 
Rating:
4.0

Was able to help me get the keys to the uhaul and be on my way in an expedited fashion. Very efficient.

Luke M 
Rating:
4.0

Customer did not leave a comment.

ALLAN K 
Rating:
4.0

Customer did not leave a comment.

daniel g 
Rating:
5.0

Customer did not leave a comment.

Tyler S 
Rating:
5.0

Customer did not leave a comment.

Ernie B 
Rating:
4.0

The people here were helpful, but I will never recommend uhaul to anyone after our awful experience. We were supposed to get a truck in Rochester, and found out we had to pick it up in Winona, only to have the person in Rochester cancel our reservation and then we were charged an additional $70 in mileage for having to drive out of our way to pick up a truck. Talk about an inconvenience and a company making us pay extra for their mistakes.

Jeremy T 
Rating:
5.0

Customer did not leave a comment.

PEGGY O 
No reviews have been submitted for this location.

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