Acknowledge customers.... help them right away and don't make us wait for the guy on the phone, listing his properties for sale. The lady was the most helpful 👌
Kendra F
Customer Reviews for Winona Leasing Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is very nice and professional. Gave me a good advice including to recommend the tool
Lu MThis physical site was Ok, The U-Haul system of reservations is really unpleasant and difficult, almost non functional. I will avoid U-haul in the future due to their use of electronic system to provide customer service. It is not service. I spent 3-4 hours trying to get a reservation accomplished with their on line system. Never again if I can help it.
William DI was very happy with the service I received.
Timothy CKeep the trucks well maintained. We had a broken wiper blade
Jarod LOnline pickup was complicated. Glad someone was there to help us out.
Lesa TAll went well as per usual.
Winona AGreat service!!
JOHN SWay to expensive
Danielle TYour on line reservation system is not good. For the last 2 years following my reservation entry on line I have been informed that the trailer would NOT be available. When I contacted the corporate number provided I was simply told that the unit was only available for 4 days instead of the 11 I had reserved. No effort was made to assist me. When I called my local contact they were able to resolve it within an hour and assured me that the trailer would be available. Without their help you would lose a long time repeat customer
Ronald MThe dash continually displayed "Check tire monitoring system", or some such. There may be a low tire. I could not get the rear half of the side door of the cargo area opened.
DONALD EThe mobile pick up was glitchy. I was never able to upload photos of gas, odometer, condition. The truck was in terrible shape.
Brian DThe van had tire issues and I wasn't able to use it for 2 days of my rental.
Lisa TRepresentative was very courteous and polite.
cindy gThis location was very Knowledgeable and easy to work with
Gary MYour app is terrible, wouldn't let me check in the truck (stuck getting location for over 15 minutes despite it putting me on the location when asked to find stores, finally I called in and was told to just drop the keys in the box.)
Bryan JFriendly, easy to rent here, no issues
Bret DMore product availability. Better choice for one way usage. My Representative John did a great and is a credible
Burckhammer Jeverything all good!
Winona AThis reservation was perfect!
Larry SQuick and easy. Helpful staff. Would return again.
Osvaldo Mthe people were nice but openly complained about the person prior to me in front of me. but mainly, the truck had multiple issues that made my trip unsafe.
Molly BI used the key drop box
Lisa LPat made it very easy and quick for me to rent the trailer. The price was quite reasonable also.
Joe GMake sure the mirrors aren't frozen.
Joshua HTrailer was ready and they made picking up the item very easy
Brian BDriver's door closes hard. Had to frequently stop, after starting, to open and slam it.
DONALD EThe truck was ready full of gas and clean. It only took 5 minutes to check in and out.
Matt KGreat service at a fair price. I would recommend this to all my friends.
Connie-Sue PBest uhaul dealership
Thad PIt took three days to get the receipt
Robert WWe didn’t interact with any personnel at this location this time. But in the past, this location has been extremely helpful in assisting us to find exactly what we need (usually one-way trailers) and has the knowledge and ability to answer all of our questions, unlike it’s new neighbor across highway 14.
Gordon GThis location runs smoothly and efficient, I can't think of any improvements needed. They do a great job, even with the corporate location that moved in across the street and took half their rental business. Support your local businesses..
Jason HHaving a 26 foot truck available in Rochester MN.
Guyland WWas able to help me get the keys to the uhaul and be on my way in an expedited fashion. Very efficient.
Luke MThe people here were helpful, but I will never recommend uhaul to anyone after our awful experience. We were supposed to get a truck in Rochester, and found out we had to pick it up in Winona, only to have the person in Rochester cancel our reservation and then we were charged an additional $70 in mileage for having to drive out of our way to pick up a truck. Talk about an inconvenience and a company making us pay extra for their mistakes.
Jeremy Tdo a rental visual check before leaving. I found a dented fender on the trailer after leaving. could have happened before or after though I wasn't in any wrecks.
Marshall MThere is a full UHaul across the street. I think all UHaul services should ultimately move to that location.
Ryan BThe only complaint is that the pull-out ramp got slippery when it rained.
LaCindia TNot a thing to improve! Everything was done quickly and in an organized manner.
Jason sBusiness was closed but effortless trailer return and no problems at all!! Thanks uhaul
Sean MI have rented from UHaul from many different locations across the country, and I have to say that Winona Leasing (UHaul) has given me the best customer service out of ANY other location!
Larry SLove the people and the customer service, I was there late with no reservation and the person still got my trailer all set up and ready to go! Definitely will come back if need be
Joe BHelpful staff, vehicle was nice.
Daniel GWinona Leasing was great made it so easy
mark c