Comentarios del cliente para Windy Hill Food Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Windy Hill Food Mart

Grado total:

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Kevin K. en

Grado:

My complaint is with the booking. U-Haul sent me to a closed location two towns away. Had to be relocated to another location. I was there 45 min. The second location did there best. When talking to a representative they said they would send a $25 voucher which I never received. I asked if I could drop the truck off closer they said yes but was never told it would cost me an additional 56 bucks. Very disappointed!

LOUIS P. en

Grado:

El cliente no dejó un comentario.

Wendy a. en

Grado:

Everyone was very nice, but it took a long time to return the truck. I am not sure if the computers were slow or the internet, but we had to wait while they waited on the system and the customers. That is tough when we just moved and there was still a lot of work to be done. But all in all, I would recommend them and U-Haul, the truck was perfect and they were very nice people :-)

Cassandra l. en

Grado:

I already paid for the uhaul at off the grid feed and outfitters drop the uhaul off at windy hill food mart and he charged me 304.00 when I didnt rent uhaul from him just dropped it off so it was a horrible experience would not recommend windy hill food mart for anything I dont see how he could evwn come up or think I owe that much to just drop it off and taking out 304 dollars on top of the 80 that was taken out rwallu messwd my account up and my money I dont know if I will even ever use a uhaul conpany again and he wouldnt do anything to help me besides told me to call uhaul which they have yet to call me back horrible horrible horrible experience have always used uhaul and never had a problem till now and probably wont use them ever again

Todd F. en

Grado:

El cliente no dejó un comentario.

Susan Y. en

Grado:

Got a text message from Uhaul to drop the truck at Windy Hill. This location was not as convenient as the requested location. The staff there knew nothing about the drop off.

Eric B. en

Grado:

El cliente no dejó un comentario.

Kathleen Y. en

Grado:

El cliente no dejó un comentario.

Benjamin W. en

Grado:

El cliente no dejó un comentario.

Steve L. en

Grado:

Cab not cleaned after last rental . Location did not provide appliance dolly as requested .

Niles k. en

Grado:

They had no trucks except the one I dropped off

JASON D. en

Grado:

Have Boxes for Sale, Tape, Wrap Ect

Benjamin W. en

Grado:

Customer service is horrible at uhaul

Jeff H. en

Grado:

Better signage would be helpful to spot the location. I don’t understand why I had to drive an extra 23 miles when i had to pass U-Haul dealerships to get to the drop off location which put me over on mileage. Overall pretty good experience and good running truck n

Anthony P. en

Grado:

This was the singular worst experience I've ever had in dozens of uhaul moves. First I was told to pick up my uhaul at a location very close to the venue we would be loading at. I had spoken with the location and they said they had the equipment available and would inspect our vehicle for towing. Later the location was moved by uhaul 30 minutes away into the mountains, where I was to pick up a 20' truck and 4 wheel auto transport. The staff were incompetent, could not help us set up the auto transport or ensure correct connection. Additionally, they had to check out customers of the gas station while going through my contract which resulted a check out process that took well over an hour, without any assistance to ensure our safety. We repeatedly explained we were late and needed to leave, and the staff member struggled to speak English and read the entire contract to us. A terrible experience and I will be looking elsewhere for future moving equipment rentals.

GLEN J. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

Clerk must have handled 15 or more retail store customers during my drop off transaction. It took 40 minutes! It got to the point where I told him, "I have to go- it's taking to long." He was trying, but regular store business - cigarettes, gas, lottery tickets was unending...

joseph D. en

Grado:

El cliente no dejó un comentario.

Casey Z. en

Grado:

Had no idea how to do the U-haul process.

Kelly O. en

Grado:

Very helpful, and made sure we got the best product for what we needed.

KEVIN W. en

Grado:

Very easy to deal with and right by my house

JAMES R. en

Grado:

El cliente no dejó un comentario.

Dwayne C. en

Grado:

El cliente no dejó un comentario.

Harold W. en

Grado:

Staff was very friendly and helpful, but unsure of self-check procedures. The truck was clean and ready to go as promised. With time and experience, this location will become excellent.

VANESA M. en

Grado:

The services was awesome!! The customer service representative at the store "Nicole" was friendly, positive, upbeat. So far this has been the best u-haul experience that we have had in 15 years using your trucks. Thank you so much Nicole

john b. en

Grado:

give a location that is close to homesite. there was 4 locations in my hometown why did I have to drive to another town in a different state to pick up my truck. the truck pull to the left & could not adjust outside mirrors on right side of truck.

Michael M. en

Grado:

El cliente no dejó un comentario.

DENNIS M. en

Grado:

Please have someone there who can speak American language and can run the computer,laptop who can better acommendate you faster

Mark T. en

Grado:

agent did not speak English, could not fill out forms, I did that on her computer. They did not have the number of furniture pads i reserved. The 2015 Ford truck's air conditioning did not work. the directions given were at least 10 miles out of the way. I delayed departure until after dark to avoid the heat and want some kind of compensation for the disaster.

MELINDA R. en

Grado:

The representative was very helpful when first truck rented had no air she resolved issues quickly and was kind and curtious

Lisa B. en

Grado:

Fortunately Mr. Bridge, I believe was his name, owner of the UHAULs in that location was there when we picked up the trailer. The reservation process the day before took about 45 mins, and the quote sent was wrong. The owner of the gas station and the employees were very unsure of the processes.

Elizabeth F. en

Grado:

See above. AWFUL!!! No customer service skills at all. Extremely shady. Checked the truck in then would not allow us to leave the truck. He gave us the keys and contract back. AFTER demanding money and refusing to run the original card. AFTER trying to check in his own model truck a bunch of times ( the truck that sits in front of store to show is a uhaul place). He tried to keep the contract at first that clearly showed we were in the correct location for drop off. Refused to offer a receipt. Said he was going to drive the truck to the other location to check in. Not acceptable. Could not communicate at all. Gave directions as "take a right or a left"...was also rude to customer service while on the phone. He would not attempt to fix the problem his problem and came out and stared at us after he refused the truck. He should NOT be someone anyone has to deal with to rent or drop a truck off.