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They went out of their way to be sure everything was right on their end of the haul, despite starting end or computer errors. Not our first rodeo with UHaul.
Due to previous customer issues I was delayed three hours in picking up my truck. It ended up costing me an additional $180.00 in helper fees to load the truck, and I had to drive an additional 50 miles to pick up the truck because it was determined to be unavailable near my home. I was not told of this until one day before my move. This was the worse U Haul experience I have ever had and in my life I have rented many trucks.
The truck was filthy. Drink spills all over the doors . The alignment was so bad the wheel was completely turned to the left to go straight. It was a scary drive at best with the vehicle in that condition.
I had a great experience with everyone here at uhaul. They were very clear on all details including the rental and I would recommend to anyone.
The truck sucked, should have never been allowed for a long trip. My son in-law lost 8 pounds due to non working a/c. This was reported to your corporate office, brake warning lights and bells came on, tech came out and did nothing. He advised old truck should not have been sent out, we were told that we would have to take truck to somewhere out of the way to repair a/c. The truck would barely make it to the speed limit, the pedal had to be held to the floor. The people at the 1621 Florida Ave in Lakeland are the rudest people ever. Substantial credit should be returned for the price of this junker. Dealer at 500 n fla ave advised he would put truck down due to a/c problem. We rented 4 Uboxes and 2 trucks and treated poorly.
Local, so it was a convenient drop off. Friendly personnel. Very quick on the check in.
Location was a little out of the way 15 miles outside of where we were but a nice ride in the desert. Finiding the right size trailer was a bit challenging/limited but we understand it is no ones fault other then what is coming in and out of that small town.
The original location in Reno we rented from had no enclosed trailers, and we were rerouted to the Silver Springs location, an hour drive from where we were. We had driven 40min to Reno from California already to pick up the trailer, we had no idea where Silver Springs even was. It was time consuming and altered our schedule drastically, as we were there to move our son who was diagnosed with cancer. Silver Springs had no packing paper, moving blankets or other materials, so we then had to find a Home Depot location. We lost hours of precious time because of this. Very inconvenient, very little service. The trailer was dirty inside, so we had to clean it first on top of all that.
I should have reserved online, it would have saved some time.
Wonderfully friendly people. Very helpful. And a good hardware store, too
When pick location is changed, customer should be proactively notified
very friendly....
Nice lady
Everything was perfect!
Great people and they made it very easy to rent the truck.
Service was good however it seems recent changes to computer programing have everyone at a loss of how to track transactions. Serious training is needed in this area. Otherwise good experience with this location.
This location is much better that the gas station in Fernley. The gentleman working was super nice! Got us fixed up with a nice clean trailer in no time.
When we moved to Yerington, NV the ACE Hardware Uhaul location refused to take our trailer, stating their lot was full, it was obviously not full (they were rude on top of it) we had to drive 30 miles to Silver Springs to drop it off. Four months later when we were leaving Yerington, NV once again their Uhaul location refused to help us, stating they do not do rentals on Saturday. Once again we had to drive thirty miles to Silver Springs to pick up a Uhaul. The Silver Springs location was great.
Original Drop off location given on a one way was 3 miles from pick up location. That would have been a 90 mile round trip from my desired drop off. Windswept Acres was great and worked out perfect!!!
I drove to Silver Springs, NV, to pick up the truck about 15 miles from my house. I live in Fernley, NV and a pick-up & drop off is available in my town, not happy having to drive the 30 mile round trip to get the truck.
Nothing
Tie down loop on the trailer failed causing my motorcycle to drop. Fortunately it sustained only cosmetic paint damage. 6x12 box trailer not suitable for motorcycle transport
clean up location, less dogs
Make sure windows are clean inside and out. Make sure customer is informed about the operation of all lighting and controls, ie. Cruise control and cargo lights. Make sure mirrors are adjustable.
The only thing I can think of is to have tongue jacks on the trailers so you don't hurt your back.
Too many dogs in the property, didnt check or Walk the truck with me. was 1/4 less gas that noted.
Super nice people. Excellent customer service.
Helpful staff.
I had reserved a flat bed trailer their 6 yrs ago and when I went to pick it up they did not have one as promised. So I had to go all the way into Carson City to U-Haul and rent a flat bed trailer. Which is 48 miles from where I live. I would recommend the Carson City U-Haul to any one great customer service!
We received such bad customer service when we rented our uhaul, If we were to move again I would consider using another company. We were quoted obe price with an upgraded truck but when we arrived to pick the truck up it was not want we wanted. We had to replace the window washer blades, the service engine light came on and over all I would never recommend windswept arces uhaul because the man was so rude. Also we recommend that chains be avaible for moving in winter months, we had to purchase a set for the rental which cost us another $160.00.
The lady who works there is an excellent person and very friendly.
The best customer service.
Arrived at this location at 5:30, they were closed at 5:00 but one employee opened the gate and took us in and checked us out. Smooth and easy return... Thank-you Sir...
Make sure that your people know what they know what they are doing
I went to the first u-haul location they had the right size trailer I needed however the computer was down and I could not rent the equipment. they suggested I go five miles up the road and I recieved great service there the trailer was smaller forcing me to make two trips to move however I got it done
Great guy
it would be nice if this place had car trailer in stead of driving 15 miles to pick up one and 15 miles to return it. Also have a truck that is 24 ft at this place. The Woman I rent the truck from was great help and would go back to have her help me agin
this guy is very good
