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Lawrence C
Customer Reviews for Winchesters Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Compared to my other experiences with U-Haul pickups, this was excellent. The lady was nice, pleasant, and kind, there were no hard pressure upsells and no surprises at the pickup. Equipment was available as promised, good experience overall and than you
Michael DThe location opened 15 minutes late. The truck had a check engine light on. However, The customer service was helpful and friendly.
Samuel KThe drivers side door has a missing seal and the wind noise is irritating and distracting.
Terry BThe woman at the desk was a bit snarky about her employee. Maybe best not to talk badly about employees to customers.
Isabella AThe driver's side door seal for the truck I rented had a faulty seal resulting in an irritating air leak noise the entire time I was driving it. This should be repaired.
Terry BThe move went very well. The workers who loaded and unloaded the truck were very professional and I would highly recommend them. I was especially impressed with Lorenzo Gay. He went above and beyond what I expected from him. He is an asset to the business.
Karen SThe lady/owner was rude. They “checked” the trailer before I left but I came unattached within a mile of me leaving. They had to come fix it and make sure it was properly attached.
Hope WTruck was very old and had a check engine light come on during trip. Transmission was excessively jerky. Very clean though.
Brett PI do not know the name of the lady that worked the desk, but she was excellent and very helpful.
Charles BMobile check in takes too long, the app is glitchy
Hunter KGreat customer service from start to finish!
Steven KThe check in check out experience was HORRIBLE. It took forever!!! We didn’t realize it would take an extra hour of our day!!
Anna MI originally reserved a truck from another UHaul location via truck share. The keys were not in the box. After calling U-Haul Customer Service. (Twice to get the right line for truck share) I was sent to another location. Overal my experiences with U-Haul has been a good company with reliable trucks, but your locations are often gross a sketchy. The truck needs to be available as reserved. When moving customers have time commitments and other people waiting for them.
William RExcellent customer service—friendly and professional
Jeanette HI was able to rent appliance dolly online but it was not available at location
Tim KMale associate behind the desk was rude.
Amir SHave better running trucks
phyllis lThe owners at Winchester Towing were very accommodating. Moving took longer than expected and I was able to rent the trailer for another day. When it was time to drop it off, they met me promptly at the shop. I would highly recommend renting your U-Haul from them. Easy check in and out, courteous, helpful and kind.
Margo UTabitha was extremely helpful and courteous when renting a U-haul motorcycle trailer. Thank you!
ANTHONY WNothing!!! Excellent service from Tabitha!!!
Nancy HCustomer service was excellent!
Dawn TBack of truck was not clean and there was no moving pads that I ordered. Then I got charged for them anyways and have not receive a return.
Sean LParking was rough. Due to prior dropoffs or possibly storage placements. Very complicated parking a 26 foot truck and not straying into a parking lot entrance.
Todd RNothing, staff was great! Cheerful and happifying. Give these guys a raise!
George NAlso was charged for a dolly that was not provided
Marquita JThis was a "Neighborhood" UHaul rental facility. Towing is main business! My rental vehicle was issued to another individual. I had to wait for its return (1/2hr?), had movers waiting for me when returned to home for loading! Also, this site DID NOT have Auto transport or other moving materials that were reserved! Servicer was courteous and polite apologized for mix up. DISLIKE NEIGHBOROOD RENTAL OPERATIONS!!!
Richard CI have rented uhaul from MANY different places over the years and this was by far the best experience I/we have ever had, Thank You Winchester's!
Christopher FTabitha was awesome and easy to work with. No major issues and I was in and out for pick and delivery. I would definitely recommend her to anyone else needing a rental.
Ross BHad trouble with app on drop off and pick up
Mark CUhaul was clean, however the communication was very poor. I reserved a truck at a certain location and with the size I NEEDED. The location was changed and we were not given the right truck. We had to take multiple trips with one VERY small truck. Absolutely ridiculous. Will never do this again
Taylor LThe truck was mostly clean. The online pick up and return is not that easy. It took 20 minutes to pick up the truck and over an hour to return it. I did watch the return video, but I do not recall it saying you have to be in the vehicle for it to work. If it does mention that, perhaps it needs to be emphasized.
Tracy PEasy to find. Staff was awesome. Easy in and out.
Cheryl SVery nice people!! This is where I will go for my next move.
Judy BSuper nice! Great customer service!
Linda HIt was a Sunday drop off so I think the office was closed. It wasn’t clear where we could leave the Uhaul. Someone did see me outside and let me know where to leave it. Some signage would be helpful when the office is closed.
Kelly BThey made us feel like family
Keneshia MThe vehicle smelled like smoke. The truck needed work. Nobody checked the truck before I got it and it was too expensive for only a couple of hours.
Sharicka GCheck out on mobile was pretty smooth Check in on mobile was a nightmare for me
Joseph MDo not use U-Haul corporate communications. Go into your local authorized U-Haul dealer and work with them. Shout out to Winchester towing as they saw an unhappy guest and made things right. Not the UHaul company.
Stephen HTrucks were not cleared of snow and ice prior to pick-up. Windshield wiper on first truck came off as I cleared the ice myself. When I received the final bill last night, I noticed a $34.20 fuel charge for 8 gallons. I returned the truck with the same amount of fuel it had when I picked it up, which is what I was told to do when I rented from the same facility a few weeks ago.
Jeffery WCourteous and competent service is appreciated. Easy in and out.
David JThe attendant that reserved the cargo trailer for me was courteous and helpful, however, when I picked-it up she was unable to identify my intended drop-off location which ended up being an issue for me later. The young lady who helped me hook-up the 5' X 8' cargo trailer seemed a bit inexperienced and lacked some know how. Luckily I had reviewed the video shortly after I had reserved and was aware of how to properly hook the coupler to my hitch ball. I also walked around the trailer myself pointing out pre-existing flaws and asked her to make note of them, which she took photos of.
bryan sWe went to pick up reservation. No truck available. 1.5 hours the very nice employee got one the next town away with discounts due to the 2 + hours we were late and less mileage rate due to extra miles. However, I was charged full price. Called customer service they assured me it would be fixed and I would get an email. No email. Still charged full price and I get to waste more time calling again…. Not pleasant.
Jennie EThere was no truck. I had it reserved weeks in advance. I got a smaller one - late - and had to make 4 trips and a small partial load and pay movers 5 additional hours. This move cost me hundreds of dollars more than it should have and about 35 additional miles. I want reimbursed for the entire rental, seeing how the move should have only cost me about $350 but ended up being $650. I think that’s the least that could be done. Unbelievable, Uhaul!!!
Leslie JDog hair all over the cab of truck. Was all over my clothes that I was wearing. I would recommend instead of renting them straight out when returned, maybe just wipe the cab out.
randy hI strongly recommend this location for your Uhaul needs, Friendly family oriented and I am really appreciative of their service.
ENRIQUE RThe cargo area had a small water leak and they fixed it. The people at this location are great. They even gave me a piece of grilled chicken they had just cooked up for customers and workers!
WILLIAM DThis place is open later and check in was less than 5 minutes. Absolutely 💯% recommend this return location!
Candice BFriendliest Uhaul dealer in town
Tabitha W