El cliente no dejó un comentario.Robin B.
Customer Reviews for Wilsons Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.susan S.
El cliente no dejó un comentario.Wilson M.
El cliente no dejó un comentario.Clement L.
El cliente no dejó un comentario.Regina S.
Improve friendliness, the workers were a tad rude, be curteous but maybe they were having an off day.Jennifer B.
El cliente no dejó un comentario.Dave H.
Make it more compatible for people with no on line access.Terry R.
El cliente no dejó un comentario.frans E.
El cliente no dejó un comentario.LESTER P.
Where do I start, first they told me if their computer didn't say I had a rental I didn't have a rental even though my phone has a reservation number. Luckily some guy came back in one out of the blue, and I was able to take that one. But while I waited, the other gentleman decided he was going to get a leaf blower and blow out the inside of the office while I was sitting in it, dirt was flying everywhere, and I have asthma, Dirty looks and dirt everywhere now. The dirty looks were evident. Not sure why. Suggestions, you're the corporation, you figure it out. Experiences like that make people like me go to budget, even though they've been using you guys forever.Steven N.
Again, since your computers were shut down there has been no communication and how to refund part of my $2224. Once this has been complete I will redo my reviewJAMES B.
El cliente no dejó un comentario.Joseph D.
All goodLisa A.
Help us get the disputed charges straightened out.Rodney L.
It was ok, pity nobody was there at pickup or delivery.Paul M.
El cliente no dejó un comentario.MARIO T.
El cliente no dejó un comentario.Eddye B.
El cliente no dejó un comentario.Cyndi S.
Align axles so they pull straight thereby improving fuel mileage and being tire wear. Axle was skewed by 3/4". Aside from that great location and service.Carl L.
The guy was great, the equipment was right, and the facility allowed for easy access.ERIC R.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Robert S.
One guy is cool and really nice. The other guy is a total dick to customers.DAVID K.
El cliente no dejó un comentario.VICTORIA D.
Same great service as always thank youWilson M.
The service/manager was superb. Quick, friendly, professional. Enjoyed meeting him and would definitely refer friend to him Best Regards Stevesteve P.
El cliente no dejó un comentario.DOLORES H.
El cliente no dejó un comentario.TOM M.
El cliente no dejó un comentario.Louis W.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Lonnie S.
Their customer service is appalling!lonnie S.
El cliente no dejó un comentario.kate M.
El cliente no dejó un comentario.Liza C.
El cliente no dejó un comentario.Ben C.
El cliente no dejó un comentario.gary W.
They close at 2:00 pm which is difficult to rent when I needed a trailer later last week. I delayed my trip because I could not reach them. But the guy was knowledgeable and helpful.todd R.
El cliente no dejó un comentario.frank D.
Owner is an awesome guy to work with.robert H.
El cliente no dejó un comentario.kelly A.
Be more kind to the customers and not feel it a burden to have us rent a trailerbrandon L.
El cliente no dejó un comentario.Curtis A.
El cliente no dejó un comentario.joseph Y.
El cliente no dejó un comentario.jose R.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.donald D.
great customer servicemichael M.
El cliente no dejó un comentario.Chuck C.
El cliente no dejó un comentario.kate M.
El cliente no dejó un comentario.DARRELL G.
Very limited on hand stockRichard G.
Very helpful employeesjimmy S.
Great place to get my Uhaul rental equipmentWilson M.
El cliente no dejó un comentario.elizabeth P.
El cliente no dejó un comentario.troy R.
Same great serviceWilson M.
Follow through. I recieved ae,mail to pick up at a dealer in town. Got there no one there. Called said be back in an hour or so. Then found out it was not my trailer, I needed pick up at different place this was 1,30 pm. The place for my pick up closed at 2 pm. Fortunately he got delayed & we got our trailer. No one called me! I was extremely pi..... offDennis L.
Nothing at this time, thanksEdward R.
Very professional and helpfulalex B.
El cliente no dejó un comentario.Bn W.
El cliente no dejó un comentario.Ronald S.
The two guys running the facility were extremely rude.John M.
El cliente no dejó un comentario.Dan S.
I've used U-Haul many times and had great experiences all over the country, but Wilson's self storage in Lake Havasu was the worst experience of my time e doing business with U-Haul and made me want to buy my own trailer. The service was the worst part, they are very rude to their customers and not good people to do business with. Other than that it's literally a trailer that's not very organized and I'd never recommend someone there.Cory M.
The website didn't work to return the truck and no one was there even though they said they would be. I had to call to return the truck; total pain.Janene W.
All over all was a pleasant experience excellent customer serviceSandra T.
El cliente no dejó un comentario.EARL L.
Easy to work with. Everything was as ordered and the staff was friendly and helpful.Robert L.
Good people.david S.
Arrived at location and no one was there. I ended up taking the trailer anyway because I needed it. The trailer was dropped off the same day. I get a phone call Monday telling me I didn't follow protocol that I shouldn't of took it. It's considered stolen st this point. Well you online process is very deceiving it says your online check in complete to me that's a green light to take it. You guys should really highlight something saying don't take yet wait for a representative. But he went home early so guess who suffers? The customer. I won't be back to U-Haul unless I have too it's no longer first choice.Salvador H.
El cliente no dejó un comentario.gary W.
Absolute who we use again.bn W.
Good people.David W.
Honor your reservation process!! Or establish one! Also, your website./online system does NOT work!Steve C.
El cliente no dejó un comentario.Kenton J.
Everything was fineRichard G.
El cliente no dejó un comentario.richard G.
Straightforward guy. Does a good job.Stephen K.
Great experience! Great customer service...Aaron B.
El cliente no dejó un comentario.Jamin H.
El cliente no dejó un comentario.WILLIAM T.
U-Haul always makes it so quick and easy to rent from!Chuck J.
Apparently no longer called "Wilsons", perhaps "McCheapers" instead, and was not open on Sunday despite U-Haul site saying they were.George K.
Hmmmm, I went to drop off the car hauler as previously agreed...but the attendant was all kinds of rude and insulting!! He told me that I was 2 days late, and that if I would have read my contract I would know. I was "red-barred" in his system (whatever that means). He said he wasn't worried because it happens all the time. He even went on to say that I could have returned after hours...I told him the app only discussed trucks with keys and not TRAILERS. I was concerned about dropping off a trailer on their open lot with out it being secured. This is LHC and everyone has trailer hitches...what would stop anyone from driving off with the trailer. How could I prove I returned the trailer?????? So, I waited until the lot was attended. I told him about my conversation when I rented and he scolded me for not READING my contract. Great, I own that for all future rentals but on this day he as condesending and insulting. He further told me that I should be lucky I was dealing with him because most UHAUL attendants are "assholes". I told him, quite the contrary because the guy at the Garden Grove location and the guy is the south LHC location was friendly, professional and accommodating. He further went on to say that this incident was clearly a case where the first rental location was lazy and didn't want to do their job correctly. Nevertheless, he didn't charge me for any extra days and left the rental as is, but my interaction with him was just not comfortable.JULIE C.
Needed help for an after hours drop off. We called the 800 number for assistance. Kevin was GREAT! He turned a very frustrating situation into a blessing. Thank you Kevin!ROBERT M.
El cliente no dejó un comentario.Stephen M.
He rented a truck that broke down and we were stranded for several hours. I have never been able to reach him at his # on the contract. My granddaughter, Jessica, and I were dealing with UHaul when we finally took my personal vehicle off the trailer & drove to Coeur D'Alene, Idaho more than 7 hours later. This caused a hardship for us again because the men scheduled to unload were no longer available. Read the entries & record of phone calls in your computers. It was unacceptable service and I would never use UHaul again. The trailer was towed back to Missoula and the truck was finally towed to my apt in CDA, Idaho. The local UHaul in CDA refused to get a tow truck to take to their location. Martha in the Corporate office finally got the matter resolved and she got truck towed to local UHaul. The drive shaft on the ground. It was the worst service ever!jessica A.
Don't tell customers that a certain piece of equipment my not be there when a person reserves it. What's the point of reserving it than?steve K.
El cliente no dejó un comentario.Jeff M.
Inside the truck was Filthy, smell smoke, can't see out of the windshield Make sure it's clean and everything works proper Example tailgate works properly. In my situation didn't.Hilmi Z.
El cliente no dejó un comentario.Johnna M.
El cliente no dejó un comentario.Michael L.
Can't complain about anything. Everything went smoothly.Patti L.
El cliente no dejó un comentario.Erin U.
El cliente no dejó un comentario.Tod P.
El cliente no dejó un comentario.Jason C.
Same great service pleasure to do business withwilson M.