Customer Reviews for Wilsons Self Storage
(U-Haul Neighborhood Dealer)

1,383 reviews

3193 N Hwy 95   Lake Havasu City, AZ 86406
(Lake Drive and Hwy 95)

(928) 764-3332

Location Hours

  • Mon-Sat: 8:30 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(928) 764-3332

3193 N Hwy 95
Lake Havasu City, AZ 86406
(Lake Drive and Hwy 95)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jacque H. 
Rating:
3.0

Arrived 45 minutes before published closing to find out no one was present and it was locked up for the day. UHaul has an excellent web service to process the check in via cell phone.

DAVID D. 
Rating:
5.0

Awesome ! They are very friendly people and clean

BRET H. 
Rating:
4.0

Be friendlier...

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
2.0

I have rented from this location a few times only because other dealers in the area did not have the equipment needed. This location has poor customer service, is not flexible and is not friendly.

Craig S. 
Rating:
1.0

Be nice to your customers. Talk to them without an attitude. Clean out the trash inside the cab. Sweep out the box.

David B. 
Rating:
5.0

I've been renting from this location for over a decade because of their exceptional customer service and facility layout provides quick and easy access for pickup and drop off.

Louis W. 
Rating:
5.0

Great experience. Awesome personality. Totally knows what he is doing.

Dennis T. 
Rating:
4.0

Customer did not leave a comment.

BERNARD P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Wilsons are awesome. Best U haul in town. Easy out and easy in, never any problems

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Alice B. 
Rating:
3.0

I did not get what I had reserved, I reserved a open trailer with ramp, was not available when I arrived. Very disappointed.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Great guy..

RODNEY C. 
Rating:
5.0

I have dealt with this location several times and am always pleased with their quick and friendly service!

DOUGLAS T. 
Rating:
5.0

Great customer care. Fast service, very helpful

JAY H. 
Rating:
5.0

They are always there to help you. The equipment I usually rent always seems to be available when I need it. The owner is always at work ready to take care of his customers. This U-Haul business is by far the best within 50 miles from where I live.

DANIEL C. 
Rating:
2.0

Returned during business hours and no one there. I specifically chose this location because of their availability. I did not want to use cell phone to check in.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Ernesto S. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Quick and easy the trailer was ready to go!

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Sergio N. 
Rating:
5.0

I reserved a trailer online. So, they were expecting me and had everything ready. Very organized. Also, I was able to drop it off after office hours! Great team! Thanks guys!

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The U Haul agent I talked with and hooked up my trailer was very polite and straight to the point. Very quick service. Genuine nice person.

CHRIS M. 
Rating:
4.0

Customer did not leave a comment.

Judith S. 
Rating:
1.0

The guy that was in the office was rude and unprofessional.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
4.0

Had to use a local company, Wilson's, to move from Ca to AZ. Booked a 26 foot truck and movers in so cal. Uhaul waited until the day before my move to tell me there were no trucks or trailers in so cal. Left me in a bad spot. Wilson's helped me out with a local trailer so I wasn't completely screwed and for their part were very helpful. Uhaul corporate didn't help much at all or it was the mass exodus of Californians.

Alan P. 
Rating:
3.0

The first location we were sent to was closed (on holiday/vacation) with no drop box. We called UHAUL and were given an alternative. The second location was supposed to be open but was not. The drop off process was frustrating.

Jole F. 
Rating:
5.0

Customer did not leave a comment.

Harry P. 
Rating:
3.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Excellent service would surely rent from this location again. 👍

DONALD S. 
Rating:
2.0

Not to friendly. Not friendly or helpful on the phone when asking for directions and not friendly in person

Sherry L. 
Rating:
5.0

I dropped off the truck and everything was good.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO O. 
Rating:
5.0

I always receive excellent customer service from this U-Haul location.

DANIEL C. 
Rating:
5.0

Good supply of equipment, knowlegble staff, easy in & out!

Douglas T. 
Rating:
5.0

The service was excellent and very quick to start to hooking up the trailer

Steve M. 
Rating:
5.0

He makes the process so quick and easy I only come to this location! I recommend him highly

Kate M. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Debora O. 
Rating:
3.0

No one was there upon arrival at 3:50 pm other than that it was ok.

robert M. 
Rating:
5.0

FRIENDLY PERSON THAT WAITED ON ME.

Clayton W. 
Rating:
5.0

Excellent service with highly recommend this U-Haul facility.

DONALD S. 
Rating:
5.0

good customer service

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Nothing, everything was seamless in the rental process!

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

linda W. 
Rating:
5.0

Have the fuel tank full when you pick it up..

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Quick and easy, nice guys

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Wilson M. 
Rating:
4.0

Customer did not leave a comment.

DEVIN H. 
Rating:
4.0

Customer did not leave a comment.

leslie P. 
Rating:
4.0

Customer did not leave a comment.

Jim A. 
Rating:
1.0

Sadly, I must say this was absolutely the worst customer service I have ever experienced. The employee shouted and cursed at me when I asked a simple question. If I have no other return options in Havasu besides Wilsons Self Storage on Hwy. 95, I will never use a UHaul product EVER again. The level of disrespect and vitriol displayed by this UHaul representative to a repeat customer was beyond deplorable.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

KURT M. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

All was good

Mark B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

The one problem I had is that there were no moving blankets available for my move.I had reserved them along with the truck and expected them to be there.This reservation was made well in advance so I expected them to be in place.

John F. 
Rating:
3.0

Called this location a few times for questions with no answer. So very frustration. Dropped trailer and van off by my own help.

FRED K. 
Rating:
1.0

Was told that I had a compact car reserved. Took an Uber to the location to be find out that no one was there and that they were closed. I was stranded on the side if a highway in over 100 degree weather and the person my mom called to help us hung up on us. I ended up taking a 15 foot truck back that I wasn't comfortable driving.

Grant L. 
Rating:
3.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Wilson M. 
Rating:
5.0

Easiest return ever. So nice to be able to do everything on line and after hours. Thank you for making it stress free.

MELISSA L. 
Rating:
2.0

These people don't even bother to answer their phones....

Ben S. 
Rating:
5.0

Love this place ! They always help me out. Thankyou

Cyndi S. 
Rating:
5.0

Very helpful but he could not give us the refund. He explained thoroughly why he couldn't give it. Great customer service!

Ronald M. 
Rating:
4.0

Quick return

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Good experience. Would recommend

Luis A. 
Rating:
5.0

Customer did not leave a comment.

LEOPOLDO C. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
3.0

Make sure trailer is in better condition before renting.

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
3.0

No personal at drop off location during business hours

JEFFREY W. 
Rating:
5.0

all went well

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Get feedback on the driving experience from the renter. The truck we had did not track well at certain speeds. The front wheels were either out of alignment or out of balance. At speeds between 45-60 mph the truck "shimmied" and/or vibrated very badly.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
No reviews have been submitted for this location.

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