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Thanks for securing our things for so long!!
Superb service!!!! My "go to" UHaul rental facility.
Great UHaul rental place with a superb and helpful staff!
Very friendly and helpful at this location
Both locations were absolutely stunning, professional, and maintained safe distancing as well disinfecting practices. Would recommend both and will use them myself again!
Appliance dolly would not lock and was not very useful. Why is there a cleaning fee if I returned the truck during office hours and they said to just put the keys in box and go?
Very easy process and no trouble with returning.
Appreciated the staff's customer service skills.
Fast and professional services.
All very good
Great service! Will recommend to others.
Customer service was outstanding. Very professional and accommodating.
Nothing
I am a repeat customer. I go there not only for the convenience, but also because the people are friendly and knowledgable. i will continue to go to them evey time I need to rent a trailer or truck!
need to have a visible location for key drop and designated area to return trucks. I dropped the van off after hours, and "winged it" as to where to park, and walked around towards the office looking for the key drop.
It was easy rent
Nothing
No issues
Nothing to improve - equipment was well maintained, easy to rent, easy to return. Fantastic service
Always great customer service at Willow Creek.
Best Uhaul rental facility in the State of Texas! Mary and Perry know how to take care of their customers and retain returning customers.
Great place to rent from. This staff works hard to make renting easy.
The people were very nice
Superb rental facility!!!! Such a nice and friendly staff!
Charged us for not returning uhaul with half a tank of gas when our paperwork stated we only needed to return it with 3/8 tank of gas
Great people and very understanding when we ran into a situation!
Great people, great service!!!
Very professional, will definitely come back to rent again
Awesome people!
Wonderful service from a great staff!
I was very satisfied and will recommend and use this location in the future... Staff went above and beyond in courtesy and professionalism.
Superb! Best staff around.
All good experience
Superb service!! Great staff at Willow Creek.
Was only about 15mins from our new home. Absolutely will use them again
Horrible customer service, I was charged for 3 days for a dolly I kept for 24 hours. I was charged for 2 rental trucks, despite only having one. Called and went up to the location, they wouldn't help, told me to call customer service, called them, they gave me a VIP certificate for the cost I was overcharged and told me the location would take that off my bill, they didn't. Called the location again, told me they couldn't help, to call customer service again. Called again, they said they would send a request to have that amount credited but may take 3 days to complete, so I've paid more than 4x how much I should and still haven't gotten my money back. Worst customer service experience of my life hands down. I will never use uHaul again.
Greatness!! Mary and Perry make renting Uhauls a cinch. Such an easy process AND most importantly, they take superb care of their customers.
The facility was well maintained. Mary, the manager, was friendly and polite. This was my second time renting here and if need be, I will do it again.
