Customer Reviews for Willo True Value
(Distribuidor de U-Haul del vecindario)

1718 comentarios

36200 Euclid Ave   Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

(440) 942-3114

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 942-3114

36200 Euclid Ave
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 4 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great , friendly service. Best prices in town. Would recommend.

MICHAEL B. 
Clasificación:
5.0

Finding the final invoice after self return

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominique H. 
Clasificación:
4.0

Line was to long and it was hot inside but the people was very nice and the location was good clean and convenient I would rent from here again and recommend this place just remember weekends are

SHANNON L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
2.0

My friend dropped it off and so I am unable to comment on much of what is above but it appears they did not actually check us in properly and we ended up having to send receipts about the dollies we didn't use and the blankets we did use as there was no record. It was not very organized and ended up being more time consuming than it should have been. However, I appreciate the flexibility that U-haul provides and our pick up was impeccable so there is that.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ivana C. 
Clasificación:
5.0

Trailer was dirty when I picked it up only one brake light worked

ROCKY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACOB T. 
Clasificación:
5.0

Everything was great! I was able to change reservation date easily. I have rented from this location in the past and will continue to do so when needed.

Kelly L. 
Clasificación:
3.0

Dropped off after hours

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
4.0

Need to have better/quicker access to the keys.

Craig R. 
Clasificación:
5.0

Everything was great

KATRINA B. 
Clasificación:
5.0

Very satisfied! I will use Uhaul again since the 5x9 trailer with ramp is the perfect size for my needs.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP D. 
Clasificación:
2.0

The trailer inside numb rail was broken and the d rings where missing on the floor. The tires on the left side where leaking air. I had to tighten the valve stems on the rim to get them to stop leaking. The left front tire had uneven wear on the tire and when I got back the tire was worn down to the belts. Very disappointed in the trailer and I was expecting a nicer trailer for having to drive so far with it.

Joseph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

Great stores require great staff. This location is friendly and accommodating.

JAY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

YVONNE M. 
Clasificación:
5.0

Plenty of equipment for all needs in and out quickly good staff even the online staff was awesome

nina F. 
Clasificación:
5.0

Worked perfectly

TERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
4.0

The pickup truck reeked of tobacco smoke. The windows had to be open the entire time as the truck stunk inside. The truck was clean & very easy to use. Most of the sales staff were helpful & friendly.

Debra B. 
Clasificación:
3.0

I was disappointed with the rental. The rental line for Saturday morning was out the door. I understand the surge of people wanted to move and such on a Saturday, but could there be a second terminal. When I get a rental vehicle I expect the gas tank to be filled and the vehicle ready to go. I paid for a full day rental, but the agency limited my rental to 9:00 to 2:30. They rented it out another person for the same day! My rental had less than half a tank of gas and the right rear tire only had 19 PSI in the tire. When I loaded down the truck the tire did not look good. I was in a time crunch so I didn't bother with trying to fill the tire. Also, UHaul charges by the mile and the starting odometer was off by one mile. Its not a huge deal, but $0.69 is $0.69. It just added to the negative experience.

TIMOTHY S. 
Clasificación:
4.0

Make it known that you need to be in the vehicle to do the online after hours return.

SHARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART M. 
Clasificación:
4.0

Back was dirty

Meaghan R. 
Clasificación:
1.0

Extremely rude and unhelpful staff. I initially paid extra for several dollys and furniture pads and the workers couldn't even put them in the truck when I arrived. I had to argue with them to put in the truck what I paid for. I don't care that you've "been doing this for 25 years". I have several trips coming up where I will need a U-Haul and I will be sure to never give this location my business again. Even if that means driving out of my way, they will not receive another dollar from me as long as I live. Inside of the truck was also nasty and had sticky substances in the cup holders. It's clear it was never cleaned since the last user, I guess COVID cleanliness is not a thing at this location. Overall very poor experience and it is immediately apparent that this place has not pride in their service, whether that's the equipment itself or the customer service.

paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alisa M. 
Clasificación:
5.0

N/C

JACQUELYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA G. 
Clasificación:
4.0

Parking is a bit hard at the side of the building.

charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

EBONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan E. 
Clasificación:
4.0

Just a weird drop off. They assumed I knew where to take the trailer for drop off. No, my first time there. They did help me get it to the proper place and help me back it into the correct spot. So no biggie. The overall vibe there was weird. In the store they seemed to be having trouble with others and I was glad to get in and out quickly. Nothing to concerning, but I am glad I was not there long. Still plan on returning a truck there this weekend ( I know where to park it now). Hopefully the vibe is better.

Todd H. 
Clasificación:
3.0

The van had an inoperable door. We had them send someone out to “fix” it but it still had issues. Then, they swapped it out for a 10' truck. So the guy was nice and helped us reload to the truck. This threw is behind by about an hour or so.When I returned the truck, I found out they were also charging me for the mileage on the van because, “i took it off the lot and it had 9 miles on it”. The total distance from the shop to my house is 1.8 miles... Not sure where the guy took the van after he swapped it out, but I was charged for that mileage, I was also charged for the additional truck mileage. My total round trip was only 84 miles but I was charged at 100. Then I got a credit of $25 which was nice, but the guy who settled my statement was a bit rude to me and I didn't appreciate that. Also the truck they brought me had engine light on. Warning flashing Stabilizer and traction control need servicing and the ABS light was also on. I was told the truck needed an oil change as well. I was a bit upset that I was given a defective van, then a truck that was unsafe to be operating. NOT a great experience.

Kimberly L. 
Clasificación:
3.0

Charging me for 2 days when I only rented for 6 hours

CHAD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRESTON C. 
Clasificación:
5.0

Go over the vehicle condition with the customer.

Joseph J. 
Clasificación:
3.0

Clean off ice before pick up

Shellie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
4.0

The truck cab interior was pretty gross. Cup holders were sticky and it didn't appear that it had been cleaned anytime recently.

allison W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn K. 
Clasificación:
4.0

everything went well except the trailer was very dirty with some kind of soot or dirt we was dragged into the house because it was on everything.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen O. 
Clasificación:
4.0

El cliente no dejó un comentario.

dave C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet D. 
Clasificación:
5.0

Wonderful location easy access with professional courtesy

HAROLD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvyn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

phil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

very helpful and nice

LORIA H. 
Clasificación:
3.0

Trailer had packing blankets on the floor. The previous renter left them. The agent told me they were left in there from renter before that. Just tells me that they obviously weren't inspecting the trailers between rentals. A running light was out also.

MARK W. 
Clasificación:
4.0

Make sure the return/check in process is relayed to the U haul main office. So customers do not get emails or phone calls days later about not returning rental equipment that has been returned many days prior.

KRISTOPHER L. 
Clasificación:
5.0

Fantastic. I've rented from different U-haul places, this THE BEST.

Michael D. 
Clasificación:
5.0

Friendly,, Caring Kind

Sheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken E. 
Clasificación:
5.0

Service is top rate.

Philip K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal L. 
Clasificación:
3.0

THE INSIDE WINDOWS WERE FILTHY, NO WINDSHIELD FLUID, WIPERS WERE HORRIBLE, THE HEADLIGHTS HAD BEEN ADJUSTED SO YOU COULD ONLY SEE ABOUT 6FT IN FRONT OF TRUCK. I REPORTED THIS TO THE MAN WHEN I RETURNED THE TRUCK , HE SAID HE WOULD HAVE SOMEONE CALL ME. NO CALL.

JAMES I. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
3.0

I paid for a dolly and pads but neither were in the truck. I left a note on the final invoice but never heard a response and was still charged

Tony L. 
Clasificación:
5.0

Great service.

Kyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anuj S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamey M. 
Clasificación:
5.0

No improvement necessary they did everything right! Very pleased.

Rodney D. 
Clasificación:
5.0

The gentlemen at true Value were outstanding! UHaul came through for me when Budget didn't have a truck for a confirmed reservation. I am forever grateful and will always recommend and use UHaul

julie A. 
Clasificación:
5.0

It was a lot of work to rent the uhaul, picture after picture but I guess you have to do this so nothing gets stolen in todays crazy world.

Mary K. 
No se han enviado comentarios para esta ubicación.

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