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GREGORY D.
Customer Reviews for Willo True Value
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Truck had muffler issues and the bed and cab was dirty with debris
susan T.The entire process was a mess. No one was masked in the store, and the process felt so haphazard. Th person checking me in had to get up and go grab a dolly and furniture pads for me, then told me the truck was around back and handed me the materials. I had to walk them back behind this huge building to find my truck that was completely iced over with no ice scraper, the rear door was iced shut, so I had to kick the ice to dislodge the locking mechanism to throw the dolly and pads in the back of the truck. The fuel was below where they told me it would be, as well, but at that point I was too far gone with everything and late to meet my friends who volunteered time from their busy day to help me move. I am not one to complain, but I had to this time around. I will not be utilizing this location again. Gracias.
Jeremy L.They are not very friendly there
Susan T.The attendant was nice enough to hook up my trailer but was not instructing me as he did so. I found it curious that there was not much explanation on things. I've found the personnel at this location to be gruff and not nice at all. The right fender on the trailer was damaged which did not allow for latching the rear door open.
MARK D.The guys at Willo True Value are amazing, fast service and always a great rental experience!!!
SHAWN K.Ninguno
Dennis R.Keep up the good work!
James O.Inside trailer was a pile of grease that should have been cleaned up I did not see it and set a tie down strap in it and ruin the strap. Trailers should be inspected before they rent it out
ALLAN C.Friendly and experienced staff. Ordered a 26' foot truck but got stuck with a 15' foot truck which wasn't their fault. Previous renter didn't return in time.
Steven V.Was perfect for me! So nothing need to be changed in my mind
Corey W.Truck was dirty with dried spilled soda on the cab floor. Also they didn't have all the blankets for which I prepaid. Service staff was nice.
Ralph M.They were very accommodating. They helped us open the back and taught us to pullout the loading dock and lock the back.
Jean U.This location was excellent! Easy to access. Knowledgeable team. Easy check in. Clean equipment.
Maria J.This is the 3rd location and the 3rd "reservation" that we had to try to pick up a car hauler in a 24hr time frame. When we arrived to our first location for pick up after driving 4hrs to get there we were informed that the hauler was never returned and they didn't have one for us. We were never informed, never contacted, to let us know that there was not one waiting for us there. If we had been notified we could have looked for a secondary location for pick up on our way to our destination. After we were told that there was not a hauler for us to pick up they scheduled us to pick up a dolly BUT only had 20min to get there before they closed. This location was clear across town at 730pm we did not make this pick up. SOOOOOOOOO after talking to many many people on the phone trying to find a car hauler I finally was helped by a wonderful woman named Vicky she set me up with the Willoughby location for pick up and it was as smooth as could be. The gentlemen that helped us was very helpful and full of information. Over all the experience was terrible if it hadn't been for Vicky and the man at the uhaul site that finally had a car hauler on location we would have driven 4 hours, spent $200 on a hotel and missed out on buying my husbands dream car.
KEVIN D.There is nothing I would change. The lady at the desk was so wonderful and friendly. She deserves a raise. Not people these days have manners and are very friendly. She was awesome. Best customer Service skills
LISA R.Everything was great!
BRADFORD T.Was told the tank was full and to return that way. Went somewhere close to 6 miles. When I went to top of the gas it was over $5.
JEFFREY C.Three of four tires worn pretty much worn out. Tire four was new. Staff was excellent.
James C.Offer fractional (2, 4, and 6 hour) hourly rates rather than 1 day minimum.
THOMAS M.It makes no sense for the trailer to have a "max speed 55 mph". The nations highways are mostly 70 mph now. By limiting the speed to 55 you are endangering the people pulling these trailers. Why do you do this? Is it based on engineering or lawyers?
JOHN W.Tried to rent from here initially. U-Haul changed my pickup location to a place in Willowick. I was told I would have a "guaranteed" 6:00 pm pickup. When I arrived, there were no trucks. I had to call U-haul who then redirected me to the Willoughby location. Luckily they had a truck, but I had to return it earlier than I initially asked for. So much for guaranteed. In the past year I've had to rent three trucks. Two from Penske. Each was newer, one with 9000, the other with 14000. The U-haul had 143,000 miles! My Penske trucks were waiting for me with full tanks. U-haul, less than half. NEVER AGAIN!
Daniel N.friendly staff
THOMAS B.Everything went well but the vehicle had an exhaust leak and upset the location we were moving to..
RICHARD V.Easy to pick up and drop off.
KATHLEEN S.I had to sweep out the unit when received. There was a $22 charge at the end with no explanation? Gas was above where I rented it, I did self check-in...The $22 charge irritATES ME WITH NO EXPLANATION!
Donald K.Very easy process the man that hooked up my trailer was super nice!!
Paula S.Great
Wallace T.Drop off went without any problems. Thank you.
Jeffrey L.After hours drop off - my phone was unable to "share my location". There should be another option.
LARRY J.Overall the customer service was great! But the van in the cargo area was sticky (guessing someone spilled pop) & there were personal items left in the cab from the previous renters. The attendant did disinfect & spray down the van in front of us & brought out our pads & assisted us when the app wouldn't not work. Went over everything. Overall-would definitely recommend the location & rent from again
DANIELLE R.Local branch is basically 4 old guys running a hardware store. The store has so much stuff everywhere it's like walking into grandpa's barn. They're friendly enough but they could be more efficient. Truck had a little bit of litter in the cab from previous renters, nothing terrible but you can tell previous drivers/renters ate their lunch in there.
Roger C.Fast and easy great pricing helpful staff. May need some computer upgrades
JOSEPH T.Excellent service.
Rick M.Nothing that I can think of.
Dennis O.I did not rent a uhaul today and nobody seemed concerned that I was receiving emails and I didn't even contact uhaul
SHERRICE W.Great location. They go the extra mile to make my day work
JAY T.Drop off was fine.
Glenn S.The people was rude and disrespectful
Tiffany P.