Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)

1,838 reviews

36200 Euclid Ave   Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

(440) 942-3114

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(440) 942-3114

36200 Euclid Ave
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guys at Willo True Value are amazing, fast service and always a great rental experience!!!

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

Priscilla C. 
Rating:
5.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

None

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

Deshawn R. 
Rating:
3.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Keep up the good work!

James O. 
Rating:
4.0

Inside trailer was a pile of grease that should have been cleaned up I did not see it and set a tie down strap in it and ruin the strap. Trailers should be inspected before they rent it out

ALLAN C. 
Rating:
3.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jonathon B. 
Rating:
3.0

Friendly and experienced staff. Ordered a 26' foot truck but got stuck with a 15' foot truck which wasn't their fault. Previous renter didn't return in time.

Steven V. 
Rating:
5.0

Was perfect for me! So nothing need to be changed in my mind

Corey W. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
3.0

Truck was dirty with dried spilled soda on the cab floor. Also they didn't have all the blankets for which I prepaid. Service staff was nice.

Ralph M. 
Rating:
5.0

They were very accommodating. They helped us open the back and taught us to pullout the loading dock and lock the back.

Jean U. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

This location was excellent! Easy to access. Knowledgeable team. Easy check in. Clean equipment.

Maria J. 
Rating:
5.0

Customer did not leave a comment.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
3.0

Customer did not leave a comment.

Sheila J. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

This is the 3rd location and the 3rd "reservation" that we had to try to pick up a car hauler in a 24hr time frame. When we arrived to our first location for pick up after driving 4hrs to get there we were informed that the hauler was never returned and they didn't have one for us. We were never informed, never contacted, to let us know that there was not one waiting for us there. If we had been notified we could have looked for a secondary location for pick up on our way to our destination. After we were told that there was not a hauler for us to pick up they scheduled us to pick up a dolly BUT only had 20min to get there before they closed. This location was clear across town at 730pm we did not make this pick up. SOOOOOOOOO after talking to many many people on the phone trying to find a car hauler I finally was helped by a wonderful woman named Vicky she set me up with the Willoughby location for pick up and it was as smooth as could be. The gentlemen that helped us was very helpful and full of information. Over all the experience was terrible if it hadn't been for Vicky and the man at the uhaul site that finally had a car hauler on location we would have driven 4 hours, spent $200 on a hotel and missed out on buying my husbands dream car.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

There is nothing I would change. The lady at the desk was so wonderful and friendly. She deserves a raise. Not people these days have manners and are very friendly. She was awesome. Best customer Service skills

LISA R. 
Rating:
5.0

Customer did not leave a comment.

KERRI G. 
Rating:
5.0

Everything was great!

BRADFORD T. 
Rating:
4.0

Was told the tank was full and to return that way. Went somewhere close to 6 miles. When I went to top of the gas it was over $5.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Arthur W. 
Rating:
5.0

Three of four tires worn pretty much worn out. Tire four was new. Staff was excellent.

James C. 
Rating:
5.0

Offer fractional (2, 4, and 6 hour) hourly rates rather than 1 day minimum.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

NESTOR B. 
Rating:
4.0

It makes no sense for the trailer to have a "max speed 55 mph". The nations highways are mostly 70 mph now. By limiting the speed to 55 you are endangering the people pulling these trailers. Why do you do this? Is it based on engineering or lawyers?

JOHN W. 
Rating:
3.0

Tried to rent from here initially. U-Haul changed my pickup location to a place in Willowick. I was told I would have a "guaranteed" 6:00 pm pickup. When I arrived, there were no trucks. I had to call U-haul who then redirected me to the Willoughby location. Luckily they had a truck, but I had to return it earlier than I initially asked for. So much for guaranteed. In the past year I've had to rent three trucks. Two from Penske. Each was newer, one with 9000, the other with 14000. The U-haul had 143,000 miles! My Penske trucks were waiting for me with full tanks. U-haul, less than half. NEVER AGAIN!

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim B. 
Rating:
5.0

Customer did not leave a comment.

Russell O. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

friendly staff

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Donna Z. 
Rating:
5.0

Everything went well but the vehicle had an exhaust leak and upset the location we were moving to..

RICHARD V. 
Rating:
1.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Easy to pick up and drop off.

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

ANITA D. 
Rating:
5.0

Customer did not leave a comment.

JAY T. 
Rating:
1.0

Customer did not leave a comment.

davina M. 
Rating:
5.0

I had to sweep out the unit when received. There was a $22 charge at the end with no explanation? Gas was above where I rented it, I did self check-in...The $22 charge irritATES ME WITH NO EXPLANATION!

Donald K. 
Rating:
5.0

Very easy process the man that hooked up my trailer was super nice!!

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
5.0

Customer did not leave a comment.

Teresa V. 
Rating:
5.0

Great

Wallace T. 
Rating:
5.0

Drop off went without any problems. Thank you.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
3.0

After hours drop off - my phone was unable to "share my location". There should be another option.

LARRY J. 
Rating:
5.0

Overall the customer service was great! But the van in the cargo area was sticky (guessing someone spilled pop) & there were personal items left in the cab from the previous renters. The attendant did disinfect & spray down the van in front of us & brought out our pads & assisted us when the app wouldn't not work. Went over everything. Overall-would definitely recommend the location & rent from again

DANIELLE R. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

RYENE P. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
3.0

Local branch is basically 4 old guys running a hardware store. The store has so much stuff everywhere it's like walking into grandpa's barn. They're friendly enough but they could be more efficient. Truck had a little bit of litter in the cab from previous renters, nothing terrible but you can tell previous drivers/renters ate their lunch in there.

Roger C. 
Rating:
4.0

Fast and easy great pricing helpful staff. May need some computer upgrades

JOSEPH T. 
Rating:
5.0

Excellent service.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Marc E. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

KELLIE M. 
Rating:
5.0

Nothing that I can think of.

Dennis O. 
Rating:
1.0

I did not rent a uhaul today and nobody seemed concerned that I was receiving emails and I didn't even contact uhaul

SHERRICE W. 
Rating:
5.0

Great location. They go the extra mile to make my day work

JAY T. 
Rating:
4.0

Drop off was fine.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

DEVIN G. 
Rating:
1.0

The people was rude and disrespectful

Tiffany P. 
Rating:
1.0

rentals should be closer to renters prefferrd pickup

MAXWELL G. 
Rating:
3.0

Customer did not leave a comment.

Adam R. 
Rating:
4.0

Customer did not leave a comment.

deanna G. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

No complaints. I have used this location before and never had an issue.

Ron P. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE P. 
Rating:
4.0

Hi, we were very disappointed with the uhaul truck we received today. We moved our 3 bedroom home into a four bedhome today. The air conditioner in the uhaul truck did not work. It was over 85* today. We didn't realize the AC did not work until we got on the highway. Unfortunately turning around to go back wasn't an option so we dealt with hauling an entire 3 bedroom room in 86 degree weather without AC. Very disappointing.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

NATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H. 
Rating:
2.0

I found out about an hour after picking up the trailer that the right stop light and right signal light were NOT working, even though the rental employee said he checked them, and said that they were working. Bad!

Jean-Eudes D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

I've had to rent two UHauls in the last month for two separate events. This little hardware store that I have picked up the units from gets me in and out without any inconvenience at all. Great dudes!

Todd James V. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Nothing at all, Great Customer Experience

HASSAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

JOSIP B. 
Rating:
5.0

Friendly & helpful

Hollis W. 
No reviews have been submitted for this location.

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