Great stores require great staff. This location is friendly and accommodating.JAY T.
Customer Reviews for Willo True Value
(Distribuidor de U-Haul del vecindario)
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)
Services at this Location:
- Lun. - sáb.: 9 a. m. - 6 p. m.
- Dom.: 11 a. m. - 4 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.YVONNE M.
Plenty of equipment for all needs in and out quickly good staff even the online staff was awesomenina F.
Worked perfectlyTERRY S.
El cliente no dejó un comentario.DANIEL T.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.JEFFREY B.
The pickup truck reeked of tobacco smoke. The windows had to be open the entire time as the truck stunk inside. The truck was clean & very easy to use. Most of the sales staff were helpful & friendly.Debra B.
I was disappointed with the rental. The rental line for Saturday morning was out the door. I understand the surge of people wanted to move and such on a Saturday, but could there be a second terminal. When I get a rental vehicle I expect the gas tank to be filled and the vehicle ready to go. I paid for a full day rental, but the agency limited my rental to 9:00 to 2:30. They rented it out another person for the same day! My rental had less than half a tank of gas and the right rear tire only had 19 PSI in the tire. When I loaded down the truck the tire did not look good. I was in a time crunch so I didn't bother with trying to fill the tire. Also, UHaul charges by the mile and the starting odometer was off by one mile. Its not a huge deal, but $0.69 is $0.69. It just added to the negative experience.TIMOTHY S.
Make it known that you need to be in the vehicle to do the online after hours return.SHARON H.
El cliente no dejó un comentario.Lance K.
El cliente no dejó un comentario.BRIAN F.
El cliente no dejó un comentario.STEWART M.
Back was dirtyMeaghan R.
Extremely rude and unhelpful staff. I initially paid extra for several dollys and furniture pads and the workers couldn't even put them in the truck when I arrived. I had to argue with them to put in the truck what I paid for. I don't care that you've "been doing this for 25 years". I have several trips coming up where I will need a U-Haul and I will be sure to never give this location my business again. Even if that means driving out of my way, they will not receive another dollar from me as long as I live. Inside of the truck was also nasty and had sticky substances in the cup holders. It's clear it was never cleaned since the last user, I guess COVID cleanliness is not a thing at this location. Overall very poor experience and it is immediately apparent that this place has not pride in their service, whether that's the equipment itself or the customer service.paul K.
El cliente no dejó un comentario.JUSTIN M.
El cliente no dejó un comentario.alisa M.
El cliente no dejó un comentario.RHONDA G.
Parking is a bit hard at the side of the building.charles T.
El cliente no dejó un comentario.Melissa W.
El cliente no dejó un comentario.BRIAN K.
El cliente no dejó un comentario.EBONY S.
El cliente no dejó un comentario.jonathan P.
El cliente no dejó un comentario.PHILIP D.
El cliente no dejó un comentario.Joe C.
El cliente no dejó un comentario.Ryan E.
Just a weird drop off. They assumed I knew where to take the trailer for drop off. No, my first time there. They did help me get it to the proper place and help me back it into the correct spot. So no biggie. The overall vibe there was weird. In the store they seemed to be having trouble with others and I was glad to get in and out quickly. Nothing to concerning, but I am glad I was not there long. Still plan on returning a truck there this weekend ( I know where to park it now). Hopefully the vibe is better.Todd H.
The van had an inoperable door. We had them send someone out to â€œfixâ€ it but it still had issues. Then, they swapped it out for a 10' truck. So the guy was nice and helped us reload to the truck. This threw is behind by about an hour or so.When I returned the truck, I found out they were also charging me for the mileage on the van because, â€œi took it off the lot and it had 9 miles on itâ€. The total distance from the shop to my house is 1.8 miles... Not sure where the guy took the van after he swapped it out, but I was charged for that mileage, I was also charged for the additional truck mileage. My total round trip was only 84 miles but I was charged at 100. Then I got a credit of $25 which was nice, but the guy who settled my statement was a bit rude to me and I didn't appreciate that. Also the truck they brought me had engine light on. Warning flashing Stabilizer and traction control need servicing and the ABS light was also on. I was told the truck needed an oil change as well. I was a bit upset that I was given a defective van, then a truck that was unsafe to be operating. NOT a great experience.Kimberly L.
Charging me for 2 days when I only rented for 6 hoursCHAD E.
El cliente no dejó un comentario.EDWARD C.
El cliente no dejó un comentario.CRESTON C.
Go over the vehicle condition with the customer.Joseph J.
Clean off ice before pick upShellie P.
El cliente no dejó un comentario.DENNIS J.
El cliente no dejó un comentario.Timothy P.
The truck cab interior was pretty gross. Cup holders were sticky and it didn't appear that it had been cleaned anytime recently.allison W.
El cliente no dejó un comentario.Lynn K.
everything went well except the trailer was very dirty with some kind of soot or dirt we was dragged into the house because it was on everything.ROBERT G.
El cliente no dejó un comentario.DENNIS G.
El cliente no dejó un comentario.Colleen O.
El cliente no dejó un comentario.dave C.
El cliente no dejó un comentario.Janet D.
Wonderful location easy access with professional courtesyHAROLD S.
El cliente no dejó un comentario.Melvyn N.
El cliente no dejó un comentario.Melvyn N.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.MARIANNE C.
El cliente no dejó un comentario.phil S.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.laura Z.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Patricia P.
very helpful and niceLORIA H.
Trailer had packing blankets on the floor. The previous renter left them. The agent told me they were left in there from renter before that. Just tells me that they obviously weren't inspecting the trailers between rentals. A running light was out also.MARK W.
Make sure the return/check in process is relayed to the U haul main office. So customers do not get emails or phone calls days later about not returning rental equipment that has been returned many days prior.KRISTOPHER L.
Fantastic. I've rented from different U-haul places, this THE BEST.Michael D.
Friendly,, Caring KindSheryl C.
El cliente no dejó un comentario.Victor T.
El cliente no dejó un comentario.ken E.
Service is top rate.Philip K.
El cliente no dejó un comentario.Randal L.
THE INSIDE WINDOWS WERE FILTHY, NO WINDSHIELD FLUID, WIPERS WERE HORRIBLE, THE HEADLIGHTS HAD BEEN ADJUSTED SO YOU COULD ONLY SEE ABOUT 6FT IN FRONT OF TRUCK. I REPORTED THIS TO THE MAN WHEN I RETURNED THE TRUCK , HE SAID HE WOULD HAVE SOMEONE CALL ME. NO CALL.JAMES I.
El cliente no dejó un comentario.BRIAN P.
I paid for a dolly and pads but neither were in the truck. I left a note on the final invoice but never heard a response and was still chargedTony L.
Great service.Kyle G.
El cliente no dejó un comentario.Anuj S.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.Jamey M.
No improvement necessary they did everything right! Very pleased.Rodney D.
The gentlemen at true Value were outstanding! UHaul came through for me when Budget didn't have a truck for a confirmed reservation. I am forever grateful and will always recommend and use UHauljulie A.
It was a lot of work to rent the uhaul, picture after picture but I guess you have to do this so nothing gets stolen in todays crazy world.Mary K.
The truck had a dolly inside along with a very wet blanket. Had I looked, I would NOT have gotten a dolly - the blanket was useless. Also, I AM the customer. I made the reservations, I made the payment, but since my neighbor drove the truck he is listed as the customer - NOT ME. I need to submit this to my company and I know it will be denied the way it is written, since Stan Tanski does not work for the company. I would like to get reimbursed for this money.from my companySTANLEY T.
Let the customer know that a loading ramp is NOT included in the truck.THERESA S.
El cliente no dejó un comentario.JOSEPH T.
Had a great experience!ANGELA K.
El cliente no dejó un comentario.Steven H.
I will never rent from u haul ever again! I always get poor customer service. Once they got my money they treated me like dirt & was unwilling to help me in a desperate time of need.darnell D.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.FREDERICK F.
El cliente no dejó un comentario.Elena Z.
El cliente no dejó un comentario.meridith C.
Always a good experienceTINA K.
The guys were awesome and made it so much easierGINA M.
Works fine as is.DONNA A.
El cliente no dejó un comentario.TINA K.
El cliente no dejó un comentario.Marisa F.
El cliente no dejó un comentario.DAMEN D.
El cliente no dejó un comentario.TINA S.
The woman setting up he rental was not wearing a mask. The truck was not really clean but it was fine for use.DAVID L.
El cliente no dejó un comentario.adam S.
Customer service at the pick up location was fast and friendly. The 10' truck was clean and in great shape. However, even being a newer truck, only had 40,000 miles. I believe there was an issue with the speedometer. I was following my friends car. She was doing 55 mph, and the truck said i was doing 70mph and i couldnt keep up.Rebecca D.
El cliente no dejó un comentario.Kenneth F.
Have my trailer availableVinko R.
Everything went very well I've rented from this location several times. Every time we need a truck or a van we always go there and I'll recommend anybody that needs to rent a van or a truck to move to use this location.Aaron M.
clean, quick, and accomodating.. Friendly serviceNICOLE W.
I selected an 8 am pickup up and arrived at 8 am to find out the store did not open until 11. Why would there even be an option to have an 8 am pickup?! Needless to say, I was extremely disappointed and had to delay my move with my family waiting.Jacob S.
Fast and friendly. Had what we needed with just a one day notice. Definitely would return and would not hesitate to recommend to friends. ¡Gracias!Ron C.