The app is problematic but the employee and the store I picked up at and dropped off were fantastic.,
ROCHELLE F
Customer Reviews for Wilkes Print & Ship Business Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The truck was dirty inside and out. The gas needle was on empty, there was only 46 miles left until it was completely empty, The truck was parked behind the building with only one way in or out and another person was trying to return a truck while I was trying to get out from behind the building. Worst U-Haul experience I've ever had.
DEBBIE TThis location saved me by helping me a last minute reservation because the online tool for booking a truck is setting one up for failure. This is the second time this has happened to me this year, where I've booked a truck only to find out that the location is closed the day I was supposed to pick up my truck. Apparently it is asking too much of U-haul to follow up with the location to see if they would be open. So a big thank you to Wilkes Print & Ship for cleaning up corporate U-haul's mess.
DAVID MStaff is very nice. The truck was very dirty. Melted candy all over the floor matt, in the cup holders, etc. The prior renter was very negligent. No way the truck can be cleaned without huge effort. I have photos.
Naomi JGreat service. I'm impressed...
Lloyd FThe staff were awesome and very friendly. They had me rolling in no time. Any time I need a trailer or anything else I'll definitely be back in the future. Thanks and hope y'all had a great Fourth of July
TOMMY LWilkes Print Shop is fast and efficient. They are very good!
Tim BHave a little more freedom on where we can drop of the rental. Found a closer location to our destination than I had originally selected. Was told there would be a fee to drop it off at the closer location.
Chris BVehicle was extremely dirty and poorly maintained. Items were broken and non-functional.
John PI have to answer Yes or No to the previous questions when really they were Not Applicable. I used the uHaul App to return the truck which was very convenient and easy to do.
Christopher MVery friendly
Lee MEverything was great transaction went smoothly. Will use again when needed.
DON SIt was quick & easy to get. Servicio al cliente de excelencia. Very nice & friendly.
Donna WMaybe more room so when we have to back them in to park it would be easier.
Krista TThe best pickup experience I've had. Was in and out in 10 minutes
MAYLEE BQuick and easy process. Great folks to work with!
April MThis trailer needs a stand on the tongue so you don’t hurt your back when you hook up and unlock
Timothy BVery customer service oriented. Very easy to get in and out during pickup. Very helpful.
Michael TStaff was knowledgeable and very helpful.
RICHARD BThe people were friendly and quick
JOHN RThe people are very nice. But the truck smell like cigarettes and bad body odor. It was the 15 ft and it needs work done. The one I rented before this one was very clean and great driving.
Rebecca CAlways a great experience!
Larisa LThe experience at Wilkes Print Shop was great and I'll definitely be back and will recommend them to my friends. The process was easy and I was out of there in minutes!
Tim BI had to send my wife to pick the trailer up and I called ahead and asked if they would hook it up for her. The gentleman that answered said that he would. When my wife got there he told her to go back and get the trailer herself and after she hooked it up to bring it to him so he could check it . I read U-Haul policy and it says that the U-Haul representative is supposed to hook the trailer up!! This was a very upsetting to my wife.
Alan GHaving had a few less than satisfying experiences over the years, I can say without hesitation was THE smoothest, easiest AND friendliest rental we've ever had! Very nice job, very nice place, very nice people. Gracias.
Eric STrailer had some garbage left in it. Nothing major, just a beverage can, discarded candy, & small amount of dirt & smokeless tobacco.
Jeffrey TWas charged a full day extra for 2 hours. Will not use U-Haul again.
Mark SEverything worked as needed.
Doug DVery professional
Jackie WNo improvement needed!!!
THERESA SClean location great staff helpful and courteous
RICK RAlways the best service here at this location
Merry KEngine had an exhaust leak. Sounded like it was at the exhaust manifold. I was only going a total of 130 miles. It would have been annoying if I was on a long trip.
JAMES GInside window was very dirty. I think a running light may have been out. But over all I recommend where we rented the truck. She was very helpful!
BRENDA OGet newer vehicles for customers. The truck had manual windows and smelled like cigarettes. I couldn't find how to get it out of tow mode.
Jean HGreat staff. Very accomodating. Because we rented on a weekend, they helped with a remote check in after our return so we didn't have to rush our move.
John STruck is pretty much on its last leg ran rough, radio didn't really work otherwise everything was OK. Location was fine staff very nice .
JERRY PNo need for improvement, all is good.
Linda WGreat experience! I have rented from Wilkes print and ship multiple times and will keep coming back!
Jordan WWilkes Print and Ship staff went above and beyond to correct an error on the U Haul reservation side. The U Haul associate had given me a 10% discount, but the system did not recognize it. Therefore Wilkes Print staff made phones calls and verified the notes stating the 10% should be applied. Appreciate their effort !!!
Delita SCompleted pre-check in online. Upon entry of the facility the rental process was quick, easy, and the associate was courteous.
MATTHEW CDropped off after hours.
David GThis drop off place got my situation straightened out took a few days but it got done.
john gDrove from NC to STL. The 1st half it snowed lightly. The rest of the ride rained. We could hardly see. The windshield wipers so old I guess.. never cleared the windshield. So stressful. But the employees & all nice. Thank u
Cynthia HNot sure keep up good work
JIMMY WWe did not have any problems. The staff members that helped me at this location are knowledgeable and friendly.
CHERRY REveryone at the store is phenomenal !
Larry H