Customer did not leave a comment.
KRISTINA B.
Customer Reviews for Wilkes Print & Ship Business Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional
Jackie W.No improvement needed!!!
THERESA S.Clean location great staff helpful and courteous
RICK R.Always the best service here at this location
Merry K.Engine had an exhaust leak. Sounded like it was at the exhaust manifold. I was only going a total of 130 miles. It would have been annoying if I was on a long trip.
JAMES G.Inside window was very dirty. I think a running light may have been out. But over all I recommend where we rented the truck. She was very helpful!
BRENDA O.Get newer vehicles for customers. The truck had manual windows and smelled like cigarettes. I couldn't find how to get it out of tow mode.
Jean H.Great staff. Very accomodating. Because we rented on a weekend, they helped with a remote check in after our return so we didn't have to rush our move.
John S.Truck is pretty much on its last leg ran rough, radio didn't really work otherwise everything was OK. Location was fine staff very nice .
JERRY P.No need for improvement, all is good.
Linda W.Great experience! I have rented from Wilkes print and ship multiple times and will keep coming back!
Jordan W.Wilkes Print and Ship staff went above and beyond to correct an error on the U Haul reservation side. The U Haul associate had given me a 10% discount, but the system did not recognize it. Therefore Wilkes Print staff made phones calls and verified the notes stating the 10% should be applied. Appreciate their effort !!!
Delita S.Completed pre-check in online. Upon entry of the facility the rental process was quick, easy, and the associate was courteous.
MATTHEW C W.Dropped off after hours.
David G.This drop off place got my situation straightened out took a few days but it got done.
john G.Drove from NC to STL. The 1st half it snowed lightly. The rest of the ride rained. We could hardly see. The windshield wipers so old I guess.. never cleared the windshield. So stressful. But the employees & all nice. Thank u
Cynthia H.Not sure keep up good work
JIMMY W.We did not have any problems. The staff members that helped me at this location are knowledgeable and friendly.
CHERRY R.Everyone at the store is phenomenal !
Larry H.Did not receive link to do 24/7 pick up. Took over an hour to get through process with associate I spoke with, Jeremiah. I do want it known he did an excellent job, but I should have never had to call him. Also did not have the shipping blankets I had asked for.
Charles M.Everything was ready as promised. Tires were good and in good condition. Equipment was clean. Will definitely use again.
Travis V.Nothing
LONNY B.Make the total price on the email confirmation equal to what the customer actually pays.
Corey S.Best Uhaul location in Wilkes area. People who work there are great.
Michael G.Trailer was parked on a slight hill so when I lifted it to put on my suv it shot forward and hit me and my suv. My suv now has deep scratches and a slight dent. Someone could have been hurt. I'm glad my son was not standing near me as he has previously. You should take some responsibility for how your distributors store the equipment. I'm guessing I have $1500 in damage.
Eric H.Nothing. Happy to have this location so close to my home. Great customer service anytime I have been at this location.
Chad T.Y'all are awesome! Thank you!
Kimberly K.They were awesome to work with during our very difficult time of moving.
Kevin C.The inside of the windshield could be a little cleaner, but you could only tell when it was fogged over in the morning. I was also charged for the dolly and blankets I did not receive.
Patricia M.Love this place. Have been here a few times, always very nice and professional. Highly recommend this location.
LMichael G.Great service
wiliam B.Please remove location at Shed Central U-Haul Neighborhood Dealer 3648 W US Hwy 421 Wilkesboro, NC 28697 (336) 667-6082 I reserved a trailer through the website here and they no longer support UHaul. I wasn't aware of this until I drove there to pickup a trailer. Thankfully the next closest location had what I needed.
Jessie M.The staff was beyond excellent but the truck itself was quite beat up. I took many videos & photos just to protect myself from damage charges. Also, the check engine light was on, I did notify the staff prior to driving off and was told it should be fine (which it was) but I was a bit concerned that something might happen to delay me and I was in a bit of a time constraint.
HEIDI G.Absolutely quick and easy process. This location is fantastic.
Randy C.Nothing I can think of
kim J.Staff was fast friendly and efficient
REED E.According to my reservation (25683426) I was to drop off the truck in Boone. This was very inconvenient. Not to mention I left the truck with an extra half a tank of gas and then got charged $40 because I was over on my allotted mileage!!!
Heather T.Service was outstanding. Reservation was made online at another location that was out of business. They helped find the equipment without a response from Uhaul.
Jonathan B.Your online reservation system is TERRIBLE. It allowed me to make a reservation and I even got a reservation number for another location but there wasn't actually a truck at that location! If I had not paid attention to the notes where it said there was no availability and if I hadn't called myself to check I would have showed up and had no truck. We only had a limited time, if i hadnt called a local dealer and asked I would have never gotten this truck. It was available for the time that I needed it to be so why didn't that show up In your system. I almost was forced to drive 60 miles out of my way to get a truck because even your customer service person on the phone after searching for almost 30 minutes couldn't even see that this truck was going to be available. For as many years as u-haul has been doing this and as many times as I have used you everything is pretty seamless except for online reservation. There's no excuse for it being so bad even when it's busy. Also You should be more particular about who you allow to have u-haul trucks to rent I had one person you had 1 truck but you could never call the place directly and he never took any information You would call a number and nobody would answer and he would call back from another number and he wouldn't give any direct information he didn't take any of my information he didn't give me a reservation number it was all very sketchy.
Angela T.We were told to bring it back to Mieneke in wilks but they are (take them off your list) no longer doing it. The people at Wilkes print were very kind and helpful. Great experience!
Maryann B.I have used this site before with no problems, people were some what friendly. Lack of instruction on what my rental truck was. The rental truck it's self was absolutely disgusting. There was a tear in drivers seat. The back smelt like a stock yard. It had been sprayed out but the smell was over powering of manure and there were small bugs that had to be killed before I put my stuff in it. Was told that the last renter was a land scraper by staff member. The cab had empty Gatorade bottles under the seat and spilt dry coffee on dash and cup holders. Windshield looked to have something splattered on the inside. The whole cabin wreaked of cigarettes and there was a nicotine residue film over everything. Cigarette ashes through out cabin. Truck idled incorrectly but drove fine. Very loud sound of air rushing through driver side door post. Did not really seal appropriately. This truck needs to be taken off of lot and cleaned appropriately for next renter. I returned truck the same I received it. Except I did remove empty Gatorade bottles because off possible bottles rolling up under brake pedal and killed insects. Hope this will help for this not to happen to the next renter. In the future I will look to a different rental place and advise friends and colleagues to rent from other Uhaul rental sites and not Wilkes Print & Ship Business Depot. Sad the staff didn't really care to represent their company better.
DAVID C.Have an idea of how drop offs and pickups work for uhaul, making sure the clients paperwork is correct before leaving and ensuring everything is in order
Brooklyn E.They did not calculate my mileage correctly and I got charged an additional $121!
Natalie H.*only exception was fuel indicated at 7/8 full when in reality was only 3/4 full. Ben was most helpful.
JEFF T.