Customer Reviews for Wilderness Self Storage
(U-Haul Neighborhood Dealer)

290 reviews

8103 S 13th St   Lincoln, NE 68512
(Turn @ Infinity Court off of South 14th Street)

(402) 875-5995

Location Hours

  • Monday - Friday:
    9 am - 1:30 pm / 2:30 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/3/2021 - 12/13/2021: Closed

Services at this Location:

Contact Us

(402) 875-5995

8103 S 13th St
Lincoln, NE 68512
(Turn @ Infinity Court off of South 14th Street)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1:30 pm / 2:30 pm - 5:30 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/3/2021 - 12/13/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The units are very clean and I didn't see any signs of insects or rodents. I highly recommend Wilderness Self storage if you are looking for short or long term storage.

Kristine C.  |  Overall Experience 
Rating:
5.0

Buildings are very well built had minimal dust on my totes. I would rent there again

marjean s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IMAN S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Turned in after hours. The man was very helpful when I talked to him on the phone

DAVID W. 
Rating:
3.0

Scheduled for 2p pickup. We showed up and it was their lunch hour from 1:30 to 2:30 and he didn't arrive until 2:45. Girl in training was unable to help us. Waited 45 minutes from our scheduled time to begin pickup process

Wayne S. 
Rating:
2.0

They had me pick up all the way across town when there was a place right across the street from me and I kept having to call to see what was going on and see where and when to pick up the truck. I will not be using uhaul ever again.

JAMES E. 
Rating:
1.0

very bad customer service gentleman at the front counter yells cursed at me. I believe nobody should be treated that way.I will not recommend this place to nobody. Plus he overcharges.

RUBEN M. 
Rating:
3.0

Make sure customers know that you have to complete the on line form to get a code to open the box. I was unclear on this and thought I could just go in and get the keys. I never received a code after I completed the process and I had to call the 800 # to get the code.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Barb R. 
Rating:
3.0

The mobile app was broken and caused a massive delay in getting the truck. Had to call the helpline and wait on hold for 30 minutes before someone answered. I got the truck over 1 hour late which caused problems with the movers who were scheduled to be at my place at a certain time. Not a reliable service and the last thing you need to go wrong on moving day.

Nicolas B. 
Rating:
1.0

I have been charged for a day of rental..... this is an incorrect charge! I was told someone would call me, I've heard from no one...please advise 🤷🏽‍♀️

Janna J. 
Rating:
5.0

Customer did not leave a comment.

Margie W. 
Rating:
5.0

Abbie did a great job of taking care of us for our rental. Vehicle was in good condition and they were very flexible in working with us when the original vehicle size requested wasn't available the day of our move. Will certainly consider these services for future rental needs.

DONALD W. 
Rating:
4.0

Customer did not leave a comment.

Dillon B. 
Rating:
5.0

Abby was so nice, caring and professional! She was very helpful in assisting with an emergency move from Omaha to Lincoln! Awesome to work with to make this a smooth transition! Thank you!!

Mel W. 
Rating:
5.0

Customer did not leave a comment.

JERRY V. 
Rating:
3.0

Please take into account the position of the truck when checking the gas amount in the tank. If the truck is parked on the slope, the gas level sensor may indicate a way higher level than it really is. This was the case with me. When picking up the truck the representative prompted me to sign a paper with 3/4 of gas tank, and I saw the same level when first started the engine. But when I drove the car out of its parking lot, the indicator gradually fell to the middle of the scale, showing that the tank is only half full. And, it really was only half full because I was able to fill almost 15 gallons of gas in the tank in the closest gas station right after picking up the truck (the full capacity of the 10' U-haul truck gas tank is 31 gallons). It means that initial statement of the representative was wrong.

Dzhovid D. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY M. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Great customer service at this location! Allan was extremely helpful and walked us through every step of the rental process with competence and the best attitude! I will definitely recommend this location to my friends and family.

ISABEL B. 
Rating:
2.0

Location was secluded and hidden away. Was kind of nervous to be in the area it was in and had a kind of sketchy parking lot to park in. Again I had to drive all the way across town to get to this location when I was told I could take it to any.

RILEY M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Make sure everything on the trailer works before yall lend it out

JARETH B. 
Rating:
5.0

First time renting. I found the operator accommodating to my needs as I called less than a half hour before closing. His inventory included the trailer I needed. Kudos.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

Customer did not leave a comment.

Colton F. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

laurie S. 
Rating:
5.0

Abby was awesome!!

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
3.0

Looked okay

Mairlyn L. 
Rating:
1.0

My husband arrived to pick up our 15 foot truck and they claimed they called and left a message canceling our reservation. Who does that? There was no message left and even IF they did, what gives them the right to cancel our reservation. Not that it matters but this was being rented in order for us to pick up tables, chairs and cases of water for a community walk/run event that we put on for mental health awareness/suicide prevention. We are a 501c3 nonprofit and never once has U-haul offered us a discounted rate or even just the use of a truck just to give back to the community like so many other businesses do when they find out what we are doing. Let ALONE cancel our reservation when we were counting on that truck to pick up all of our supplies. Terrible customer service.

Brian O. 
Rating:
5.0

Lady in there is awesome and professional would not ever hesitate to use again or referral anyone. Top notch.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

Customer did not leave a comment.

Candace B. 
Rating:
5.0

Customer did not leave a comment.

brianna D. 
Rating:
3.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Jonel H. 
Rating:
5.0

Customer did not leave a comment.

Nicole I. 
Rating:
4.0

You managed to send me to 4 different locations, none of which were where I made my reservations!! I was sent to the opposite of the city, which didn't have my order to have a confirmation completely east to go further north then finally back to one in the neighborhood I reside. It took over an hour to do this & several gallons of gas!! I hope you have your act together for the charges, as you did it for 3 days and I had it for one. Please confirm the correction in the rental charge and I would suggest you get your act together on the reservation side. It was a thoroughly poor and frustrating experience. I also suggest you look at the method of making them, as it is not working! Fortunately, the personnel in each location was most helpful!

Jean J. 
Rating:
5.0

Customer did not leave a comment.

Anna R. 
Rating:
3.0

If you promise 3 weeks ahead to have big truck reserved for a day n no truck and had to take CS smallest truck as to be out on sat.

Diana M. 
Rating:
2.0

better communication from UHAUL!

Nicolas B. 
Rating:
5.0

Customer did not leave a comment.

Jeanne E. 
Rating:
3.0

I drove 31 miles total. The paperwork said the gas level wS at 3/4 tank. I had to put in $16 to get it close, and the gas gauge barely moved. 31 miles should not use that much gas... I told the Uhaul person and it appears I'm out of luck so I just spent way more than I should have....

ryan M. 
Rating:
3.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Thanks for allowing me to drop off here. It saved me time and money.

Ron P. 
Rating:
2.0

Trailer wasn't clean. For such a large trailer, there should be a jack provided. This could easily cause injury or property damage. Personnel didn't know how to operate the trailer and provided 0 support. I called owner and asked him to return my call. Didn't call me back.

jeff L. 
Rating:
2.0

The staff did not know how to even put a discount on the contract. They had to call Uhaul multiple times and still couldn't figure it out. They failed to inform me that we would be paying a deposit for the rental. And now it will take a week to get the refund back from Uhaul. It's also funny that Uhaul says that they have no management or supervisors. This was a military move for me and the WORST experience I have ever had. I will not use Uhaul AGAIN!

JAMES Z. 
Rating:
1.0

What a joke of a company. Talk about how to nickle and dime and learn from UHaul. First off I don't know how the hell you get away with advertising $19.99 and charge close to $200. Second we never actually got a dolley but got charged to a missing dolley? I will absolutely never use this company again. I would rather pay a million dollars for another moving company that get ripped off by such a waste of a company.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CONNIE Z. 
Rating:
4.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Vert personable and well managed

Marissa C. 
Rating:
3.0

Customer did not leave a comment.

Terry R. 
Rating:
4.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Reed S. 
Rating:
5.0

Cab of truck was pretty dirty, food stuck on floor and in cup holders.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
3.0

Sharon was very helpful and friendly.

RICK R. 
Rating:
4.0

Service attendant was very helpful

steve O. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Very friendly & helpful!

Kerri H. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Great service!! I will plan to use their vehicles again soon. Ken

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Randall K. 
Rating:
5.0

Super helpful staff, easy location, everything was great, thanks!

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

McKenzie M. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Jerry A. 
Rating:
3.0

Customer did not leave a comment.

Sandra H. 
Rating:
1.0

Blankets were not perfectly folded and we were told we could get charged for them. Said we would fold right there on the spot. Employee said its no big deal, she would fold them later that night. Thanked her and left. 3 days later we got charged $25 for unfolded blankets. Please don't say you are going to do something and then not do it. I would have spent 5 minutes to fold them if I knew you were not going to do it.

James L. 
Rating:
4.0

I paid for the rental online in full. When I picked up the trailer I was told there was a balance of three dollars and some change. I was not happy about this additional unannounced and unexplained charge. It's not about the three dollars, it's about feeling mislead and the clerk didn't even know our understand what it was about which put then I a bad spot. It's very unprofessional and I expected more from company who has been doing this a long time. It's seems shady, get your act together!

Jerry F. 
Rating:
5.0

Very satisfied.

Linda N. 
Rating:
3.0

Had a hard time getting checked in and the movers I arranged through your website when I reserved the truck never showed up.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Nathan N. 
Rating:
5.0

Great customer service

Robby B. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

keep doing what you are doing

ROBERT S. 
Rating:
5.0

Thank you

Debbie N. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Excellent!

stacey H. 
Rating:
5.0

Customer did not leave a comment.

JI HYUN K. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

the lady was very friendly and helpful when I dropped off the trailer even though it wasn't the location suggested by U-haul. The location U-haul suggested was clear across town as the one we used was only a few blocks away.

Carla P. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

The original drop off location (HomeBase Storage in Lincoln NE) was not there at the posted hours of operation. I had called ahead and was told they would be there but when I arrived they decided to close early. I was able to take the truck to Wilderness and they jumped through hoops and solved the problem for me. Great service, great location, very clean facilities. Thanks

David W. 
Rating:
5.0

Great rental experience, they were extremely accommodating when our moving plans changed and we needed to alter our drop-off location.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

My experience was wonderful. The Girl Helping me really knew what she was doing. I was in and out in a matter of minutes.

Dean S. 
Rating:
5.0

Have rented from this location a number of times, and this time again everything was perfect.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

jamil A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Not much, the lady was really professional and helped me set up the tow dolly. Was really impressed

Leonard I. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Gretchen W. 
Rating:
1.0

Was charged a cleaning charge even though the truck was swept and spotless when returned. I will be writing a negative review everywhere I can think of and will be telling everyone who will listen to avoid this location. We've rented uhauls at least 7 times in the last 5-6 years and we have NEVER been charged that bogus fee by any other location across the US.

REBECCA J. 
Rating:
5.0

Very happy with the facility- good customer service and communication, organized and professional, the ability to check unit availability and make a reservation online really helped to make this sale

AARON C.  |  First Impressions 
No reviews have been submitted for this location.

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