I reserved my vehicle to be picked up in Appleton, WI, my pick up location was 45 miles away from Appleton. Very inconvenient. The location was dark and I self picked up at 9:00 PM and because I put I would be there at 6:00, it didn't work and I had to call and then go through the process of providing numbers for people to verify who I was which was never explained in the video...I will never use the self service pick up process again...took over an hour in the dark and cold. If you reserve something for a specific location you should not have to drive an extra 90 miles round trip to get it...horrible experience.Brian P.
Customer Reviews for Wild Rose Liquor Variety and Hardware LLC
(Distribuidor de U-Haul del vecindario)
Wild Rose, WI 54984
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CODY T.
El cliente no dejó un comentario.STEVEN S.
Limited cell phone service in this area. Can connect to a 4G tower but the system is overloaded and continually times out before loading pictures. It took 3 hours to get the truck checked out. One other customer was there and they gave up add left. Called customer service and had to wait almost an hour to talk to a representative. The pickup my truck box on the website was not activated and needed to be fixed at customer service.Mark R.
Nice, veichle, recommended, you to my next door neighbor will be moving end of Nov.Robert H.
El cliente no dejó un comentario.TIMOTHY S.
I needed roadside assistance and when I called the number I was redirected to uhaul.com/help. The site was completely non usable, I could not get past the initial screen. I kept getting a Session has expired" error so I was unable to get any help. I had to call/pay for a tow truck. Very disappointed.Joseph O.
El cliente no dejó un comentario.Kathryn W.
El cliente no dejó un comentario.Abigail F.
The location in itself doesn't have problem... But when somebody living in Madison is given only one option to pick truck from here then it's just too frustrating ðŸ˜Amit P.
El cliente no dejó un comentario.Shelley K.
El cliente no dejó un comentario.Teddy O.
El cliente no dejó un comentario.Michelle G.
Truck had gashes on both sides of the truck from someone else running into something and the windshield wiper was damaged and couldnt be used when i picked it upMatthew C.
Perfect... very convenient ....smooth move!lLisa F.
El cliente no dejó un comentario.Darrell B.
I will tell everyone never to use ubaul as I previously explainedKAREN C.
El cliente no dejó un comentario.Keith C.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Chad K.
El cliente no dejó un comentario.MARK H.
Let the "information" web site accept the zip code for Wisconsin, I could not fill out the form online because of this "error". Took all the extra time at the rental location.Robert W.
El cliente no dejó un comentario.Craig H.
Operator called me and told me truck was in Wautoma, when I got email, found out it was in Wild Rose, ten miles farther north. Told ne I could not pick up till ten, when I got there, clerk told me that I could have picked up earlier, checked in on my phone, keys were waiting in box. After getting the truck, got email from main office telling me how to check in on my phone. Guy at Wild Rose was great, you guys at main office were terrible!Scott S.
Rude costumer serviceclaudia D.
I was very happy with the truck I rented. I will use you in the futureBruce R.
Moving blankets were not in the truck and the location was closed.Kenneth M.
I have typically had good experiences with Uhaul in the past. However, that was not the case this time. The online process is not intuitive and doesn't work properly. My initial reservation / confirmation was switched...twice. Checking out the truck required my to call the 800 number and took over an hour (after being placed on hold and switched to different reps several times). It was a very frustrating process. Checkin went smoothly though.Stephen W.
El cliente no dejó un comentario.Wayne S.
I could not get the uhaul website to recognize my location -not your fault. However, I did not see the key drop box until we luckily turned past it and our headlights shined on it-and we almost missed it! Maybe a small light by the box would help.Nathan R.
El cliente no dejó un comentario.Joshua L.
The trailer I rented had a defective left turn signal and brake light which was supposedly recently repaired, but it obviously wasn't. Fortunately it didn't create an issue during my rental.Richard K.
El cliente no dejó un comentario.Donald F.
Ken was very helpful!Vicki M.
El cliente no dejó un comentario.DAWN T.
El cliente no dejó un comentario.robert W.
Let's review my over-all experience with U-Haul. U-Haul reservations suck there is no other word to use. People on line extremely helpful and courteous but the reservation process sucks. I had my truck canceled after I had a reservation a day before my move. They then found me a smaller truck that would not fit all our furniture. I was told we could pick up the truck only to arrive and there was no truck available again. My truck (smaller) would not be ready to the next afternoon. Moving is stressful enough but when it gets delayed due to faulty reservation system that makes the experience Suck even worse. I now have to rent another truck on another weekend to get all my stuff that my original reservation did not supply.Rob S.
Make sure that the equipment rented is in vehicle before pickupRichard D.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.William E.
Great place to rent from ..very nice having uhaul available in or little town ..james H.
El cliente no dejó un comentario.Christine N.
When someone goes online to reserve a piece of moving equipment, they expect the equipment to be available at the location requested (especially when the reservation is made less than 24 hours before pickup). I know full well that you have a broad disclaimer on the website explaining that you don't guarantee it. But when I looked up a trailer, it clearly showed some locations didn't have the trailer that we wanted, and some that did (supposedly, but apparently not). So, we drove for an hour. Un-acceptable. When I spoke to a woman on the phone prior to driving there, I complained and of course she would only quote the disclaimer from the website, I think it's a bad policy to get someones hopes up that one of the 2 good sized UHaul dealers in their town would have the reserved unit, knowing full well that you don't have it. If we had known, we would have made other arrangements. But by the time we found out, it was too late. This isn't the first time that this has happened to us, so I'm sure that you do this to many others too. Just because you get away with it doesn't make it right. Tell the truth. If you don't have the right equipment in the requested location, then tell us right then and let us decide if we want to reserve farther away or choose another size.Daniel G.
El cliente no dejó un comentario.Margaret P.
El cliente no dejó un comentario.Deborah K.
Ken was very helpful and friendly!Vicki M.
El cliente no dejó un comentario.Brian L.
I received a call while I was moving asking where I would like to drop off the truck since they didn't know if my assigned location could accept the truck. The next closest site was 20 miles away.Gary L.
El cliente no dejó un comentario.Samuel P.
The software for the dealer to check us in sucks!!! It took alot longer then it should have!!!terry B.
El cliente no dejó un comentario.rosalbino A.
I reserved the unit in Waupaca but when I went to pick it up I was told I had to go to Wild Rose and pick it up. 25 miles away and I missed another appointment I had made. Not happy.Ronald E.
Fine , but didnt have any answers to qusetions and set us up with the wrong drop off , other than that it was good.Thomas P.
Was not happy when I returned the truck. The guy working didnt cheack me back in right away. I know I said it wouldnt be back untill 10 pm butbI made it back by the time he closed. So was not happy about that..Denise I.
I reserved a trailer a month in advance expecting it to be at the location in Plainfield wi. where I made the reservation. The day before I was to pick it up , I called to confirm and was told they did not have my trailer. They gave me a number to call. I called that number and was told my trailer was available at another location that was actually 15 miles further away. Nobody contacted me,if I had not called, I would not have known this. The new location was very nice but the way U-Haul handles this is not very consumer friendly.Robert L.
El cliente no dejó un comentario.lynn M.
The truck should always have a full tank of fuelJoel R.
We dropped the trailer off the guy said he had no idea that this was the drop off, i showed him paperwork he didnt want to see it, i was talking and he turned his back to me and i left.lynn M.
Great place for a rental.doug S.
Let it be a one way tripBreauna W.
El cliente no dejó un comentario.Gregory O.
El cliente no dejó un comentario.MIKE K.
Tires need to have inspection. I had a flat because of tire age, at Tucumcari, NM. The staff there were fantastic.Daniel C.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.JODY A.
Its the only one in the area When dropping off the person that was working at the time didn't know how to check our truck in.Michele S.
El cliente no dejó un comentario.Kriste S.
El cliente no dejó un comentario.curtis N.
No problems. Excellent agent.John B.
El cliente no dejó un comentario.jean L.
Keep up the good work! Kudos to the Saturday morning staff at 11700 W Capitol Drive.Javier R.