Customer Reviews for Wicked Diesel & Auto Specialists
(U-Haul Neighborhood Dealer)

68 reviews

2511 1st Ave S   Billings, MT 59101

(406) 545-1870

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(406) 545-1870

2511 1st Ave S
Billings, MT 59101

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GERALD ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Paula Mitchell 
Rating:
3.0

Customer did not leave a comment.

Wallace Erickson 
Rating:
1.0

This place should not be a uhaul dealer.

Clint Covill 
Rating:
5.0

Customer did not leave a comment.

Shannon Covington 
Rating:
5.0

Customer did not leave a comment.

Andrew Cooper 
Rating:
1.0

This location needs to be cleaned up. The women’s bathroom is broken and the men’s room has no light that works.

Mike Moore 
Rating:
5.0

This is a diesel repair shop so it was dirty like most repair shops. Otherwise these guys were great. Took care of checking me in right away.

Thomas Tindale 
Rating:
4.0

Customer did not leave a comment.

Ryan Fontaine 
Rating:
3.0

This uhaul was horrible and I expressed the mechanical issues I was experiencing yo both customer service and the drop off location and was completely disregarded. I'm sure they rented it out right away before fixing and I returned it a day early! Very upsetting

DANIELLE CHURCH 
Rating:
4.0

They charged me $35 to unhook the hauler. Felt like a scam

Lynn Mumblo 
Rating:
4.0

Customer did not leave a comment.

Terry Swanz 
Rating:
3.0

the u haul was there on location and ready to be rented when i arrived.....vehicle was clean inside and had a full tank of gas....location was abit inferior but its because its a mechanic shop also with cars scattered around the premises....the gentleman that helped me was polite and got me taken care of as soon as i walked in...

lance celander 
Rating:
3.0

Customer did not leave a comment.

Steve Sudan 
Rating:
3.0

We have dropped two trucks off at this location. The first was uneventful as the location was open. However, the second was after hours and neither the app or the link provided by U-Haul worked as it couldn't determine our location. Even talking to customer service didn't help, although the person spoken to was very helpful. Unfortunately, I'm still trying to get the final bill resolved as we were charged for an extra day even though we returned it a day early and also charged for the after-hours fee even though customer service said they would make a note of the issue and not to make that charge. Still can't get a response from U-Haul to clear those charges.

Vicki Engelman 
Rating:
3.0

All working parts should be working

Juan Adolfo Sanchez Fuentes 
Rating:
5.0

They are primarily a mechanic shop, but return was simple and I did need to extend my rental by one day and they were super helpful about that when I called the request in ahead. The location is easy to find, and I was able to park the truck, but I could see it being tight with the street parking being a backup option.

Tyson Schumcaher 
Rating:
4.0

Customer did not leave a comment.

William Turley 
Rating:
4.0

Customer did not leave a comment.

John Randall 
Rating:
4.0

Customer did not leave a comment.

Leigh Ann Ruggiero 
Rating:
5.0

Can’t change perfection

Mark Robinson 
Rating:
4.0

Customer did not leave a comment.

Steven Arnold 
Rating:
5.0

I don't have the names, but the Drop off went very well. I really appreciated having the help to ensure I parked correctly on an incline found in the alleyway, to make removing my low car off the AutoTransport have Zero issue. Check out went quickly. No issues, Not picky. Just Real!

Tony Chunkapura 
Rating:
4.0

Customer did not leave a comment.

Jessica Sewell 
Rating:
3.0

Not a good part of town but not the business fault

Jason Hartsell 
Rating:
5.0

Customer did not leave a comment.

Jacob Banyai 
Rating:
4.0

This is a small, very busy auto repair shop. Drop off was easy but "clean" is not applicable due to the nature of this business.

Joe Bell 
Rating:
5.0

Best customer service I have ever received.

David Conrad 
Rating:
2.0

Pick up location seemed to be more of a scrap yard for vehicles in different states of disrepair.

Joe Showalter 
Rating:
3.0

Customer did not leave a comment.

Jodi Smith 
Rating:
5.0

It was closed when the van was delivered

Brent Potts 
Rating:
4.0

Customer did not leave a comment.

John VanPatten 
Rating:
5.0

Customer did not leave a comment.

Tara Rupp 
Rating:
5.0

Customer did not leave a comment.

Nathan Nidiffer 
Rating:
1.0

I don’t want to be charged for the after hours drop off. There are no hours or days open posted at the location. There is debris everywhere-junk vehicles and no clear parking spots. The uhaul key drop off is hidden on the other side of the building-you have to search for it. And it isn’t the fault of the facility-but there is a high homeless population and as I went around the side an individual was walking fast to get inbetween me and my vehicle and was yelling about how someone/something is going to kill everyone. So the key was dropped bc there was no way I was coming back to this place, trying to guess when they’re open. Unsafe. Inconvenient.

Kinsley Kemp 
Rating:
1.0

A 6X4 trailer rented for 4 hours should not amount to $90. Especially for in town moving.

RJ MOULTON 
Rating:
3.0

Customer did not leave a comment.

Bryan Tuss 
Rating:
3.0

Finding a unit was one of the worst time I have had.

Paul Mansfield 
Rating:
5.0

Customer did not leave a comment.

James Schmidt 
Rating:
4.0

Customer did not leave a comment.

Jacob Fulton 
Rating:
5.0

Customer did not leave a comment.

Marcia Proulx 
Rating:
3.0

This rental was less than acceptable. My original quote of $192 finally resulted in a bill of $335.92. THAT'S BULLSHIT. Originally scheduled for pickup on 04/12, I had to change the date to 04/15 due to a snow storm. Since the only drop off location was closed on Sunday (the drop off day) I opted to pay for an additional day. With the drop off location closed I was basically cheated out of one rental day THAT I PAID FOR. When I discussed the issue with the U-Haul customer service rep I was told that the price had changed as the price I was quoted was for the day the reservation was made - not the day of the rental. The CSR said the price went up due to the fact that the date was a high demand date. Why wasn't the correct price disclosed when the actual pick-up date was entered into the reservation? I have rented from U-Haul several times with little to no problem. I will certainly think twice before using U-Haul again.

Glen Mitchell 
Rating:
5.0

Customer did not leave a comment.

Kristina Bays 
Rating:
3.0

Customer did not leave a comment.

Jadelyn Renee 
Rating:
5.0

Customer did not leave a comment.

Andrey seslavinskiy 
Rating:
3.0

Doing the actual paperwork is timely. Asking patrons to go over damages using their personal cell phone to take pictures and upload is timely and when it is cold outside, it is very difficult. Not all customers want to do things electronically.

JEAN HAZEN 
Rating:
5.0

Customer did not leave a comment.

Jason Greenly 
Rating:
5.0

Staff was very helpful and accommodating even when the U-Haul website wouldn’t work

Casey Hobbs 
Rating:
3.0

Customer did not leave a comment.

KENT DUBEAU 
Rating:
2.0

Truck was dirty when I got it and I may get charged. It was cleaner when I picked it up when I dropped it off and I still might get charged.

JANET MORGENSTERN 
Rating:
5.0

Customer did not leave a comment.

David Ungerman 
Rating:
5.0

Very efficient and professional place and person. THANKS

Keith Herbster 
Rating:
3.0

( Give out ) .u haul whit shirts logo..moving with u haul..put print on the back of the shirt. Front of shirt put small print u haul ..orge color orge right arm ...u haul did a great job thanks..

Melvin Asencio 
Rating:
4.0

Customer did not leave a comment.

BRUCE JENSEN 
Rating:
4.0

Customer did not leave a comment.

Ross Gray 
Rating:
3.0

Customer did not leave a comment.

John Kelly 
Rating:
4.0

Customer did not leave a comment.

RODNEY STEVEN WAGNER 
Rating:
3.0

Needs to update his computer and card scanner so they work.

EDWARD WORRELL 
Rating:
5.0

Customer did not leave a comment.

BRADLEY ELDEN MITCHELL 
Rating:
4.0

Everyone was friendly. My father actually dropped his phone in the truck without realizing until the next morning. We called his phone and found that the employees found the phone and had it at their desk waiting for him. Thank you

Adam Duncan 
Rating:
4.0

Customer did not leave a comment.

Thalia Halsey 
Rating:
3.0

Customer did not leave a comment.

Judd Mcpherson 
Rating:
5.0

Customer did not leave a comment.

Dylan Turner 
Rating:
3.0

Customer did not leave a comment.

Steven Rosier 
Rating:
2.0

nobody was there, called the number provided and they told me to just drop the trailer.

WILLIAM ERBSEN 
Rating:
4.0

Customer did not leave a comment.

MARK MUOIO 
Rating:
5.0

Customer did not leave a comment.

Tamerage Sanchez 
Rating:
3.0

Customer did not leave a comment.

CODY SONNENBERG 
No reviews have been submitted for this location.

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