Customer Reviews for Whitney Corner
(U-Haul Neighborhood Dealer)

Rating:

5.0

Low on coolant and had to fill it up but, other than that everything else was fine.

Rating:

5.0

Very polite and professional

Rating:

5.0

Polite and Professional

Rating:

5.0

polite and professional.

Rating:

1.0

No service. The website made me wait in the parking lot for it to load for an hour and a half. The lady behind the counter couldn’t get the website to work on her iPad, so she had to call people until someone could help her. All in all, I lost 3 hours of my time trying to rent a trailer because it was supposed to be “convenient.”

Rating:

4.0

The issue was with the app not allow the checking in to complete. Waited ove 45 minutes. Finally call customer support who could not complete. Got receipt on Sunday. U-Haul was more conerned that I got it back late charged another day. Even though I had to wait another 44 minutes to get the truck. Considering different options to U-Haul. This is 2nd Time the app fail once was in Gadsden al

Rating:

1.0

The lady doing the contract was the biggest pain in the butt that they ever wash. She complained the whole time about having to do the reservation. I will not ever ever rent another U-Haul from that place possibly any place. If that’s the reaction that I will get when I rent one from U-Haul. I will never be back.

Rating:

1.0

Pull your equipment from this location asap! It took 4 hrs to get my truck because she couldn’t get the iPad to work ! Then we took it back and the lady said must be cleaned out nope don’t think I’m clean someone esle mess we took pics of everything I returned the truck a day early because we didn’t need it I will not ever rent a truck from here ever again

Rating:

3.0

This location is very convenient and my self checkout was easy. The folks inside have been very helpful over the course of my 3 rental returns to this location. The lot is mostly grass and bumpy, but works fine. There was plenty of room to maneuver, just no help to unhitch the trailer. Not a problem, just good to know when you go.

Rating:

5.0

very easy to drop off and plenty of room to maneuver the truck into its parking spot.

Rating:

1.0

Unauthorized $70 tow safe charge was added. I called UHaul and have emailed to dispute this charge and no one has responded. Also, no where online, in my reservation confirmation or at the location does it indicate the store does not hook up the UHaul trailer to the customer’s vehicle. The store had a customer install it. I’ve rented equipment and storage units from UHaul for years. Very disappointing that UHaul allows this to happen.

Rating:

1.0

I will pay to drive farther out of the way next time. The cashier was rude and claimed “we can’t do drop off here, you have to do it online” despite having an issue with the website that I eventually spent 45 minutes trying to get to work all while the cashier was rude and making comments and faces about how they don’t do the check ins there it has to be online. Lo and behold she just didn’t know how to do it and after 45 minutes finally said her boss would fix it. I had gotten the website to work however and was able to finally check it in myself. They also don’t have a uhaul key drop box so you have no choice but to interact with the incredibly unpleasant woman. I will definitely go out of my way next time to not have to go there.

Rating:

1.0

Busy convenience store, one person isn’t enough to cover the store and u-haul business. Priority was given to store customers, and I had to wait every time someone came in as a store customer, which was frequently. Took over an hour to rent a trailer. Uhaul does share some of the blame though, the trailer that was there, that I needed, was not listed on inventory, and the sales associate had to call to have it added. Terrible experience

Rating:

3.0

Drop off location was a gas convenience store with a new staff who was kind and friendly. It was late evening and the usual person was gone for the day. So I’m not able to make a definite assessment

Rating:

5.0

Whitney corner provided excellent customer service. She had problems accessing the Corp site, but was exceptionally kind as she remedied the situation. Not Whitney corner’s fault - are equipment issues listed below: The trailer was in good shape. However, the 26 ft truck had numerous issues. Check engine light on. Front end seriously out of align. Steering wheel not straight. Front Shocks need attention. Lights flashed when the truck hit bumps in road. The truck bed/cargo area was ok. Uhaul transportation from Decatur, Al called and she was rude, unhelpful and actually hung up on me after she split my reservation into two separate ones costing me an additional $25. I was unaware of the additional cost until my reservations closed. Had no idea that she had done this. Very disappointed in the lack of customer service when she called to move my pick up place from 3 miles away from the house (my preferred pick up location) to 53 miles away adding two hours into an exhausting move. Then she split my reservation into two separate ones and charged me twice for insurance for the same move. Bad business!! And she hung up on me. Not good customer service at all!! Rate her: poor

Rating:

3.0

It’s a convenience store…. but staff very helpful and will use them again.

Rating:

2.0

person responsible for accepting returns was not well trained...complained to customer about what a pain the job was...then she complained about the customer to one of his colleagues behind his back. location is a rundown gas stop. not professional !

Rating:

4.0

Need a sign

Rating:

5.0

The person I worked with on the rental was great! She got the information needed and completed the transaction smoothly.

Rating:

1.0

Train Your employees. It took two hours to complete the Transaction, the truck was full of Dog hair and Caused my allergies to be attacked the entire 600 mile trip. Also I had to clean the Melted Chocolate Out of the seat after I sat in it. The night before it was like pulling teeth to get Candy, your customer service manager to help me. First she says the Cullman location was the only one with the truck I requested, that was a flat out lie, two other locations closer to me had the truck. Then she argued with how long it takes to get to the Cullman location and did all but accuse me of lying. I asked for a discount because I had been put behind a day when the place I was supposed to pick up from on Saturday was not open. I am very disgusted with the lack of care and customer service that I received. Candy told me that Uhaul takes $1,000 out of her paycheck if she gives a discount. Due to the incompetence that was displayed by your company I had to cancel both moving crews and was unable to re schedule them for Sunday. My girlfriend and I had to do all of the moving ourselves. So on top of costing me the $250 cancellation fee I also had to Load and drive your nasty dirty truck myself and did not sleep for a period of 52 hours... then I had to push the start date at my new job by one day so I will not be done with training and earning my full potential by Oct 1st. That cost me approximately $5k-$7k in commissions because I will be on Minimum wage until November 1st now. So, in conclusion, my experience with U-Haul was the absolute worst. I have never felt so unappreciated and disrespected in my life. So U-Haul, I hope you stub your toe, realize you are out of toilet paper to late and the hot water goes out at the same time. Oh, and your Moms a Ho!

Rating:

3.0

While I had completed most of the application on line, it still took almost 30 minutes to get the truck and leave. The truck was not full. It was barely over 3/4 full. The lady said it wouldn’t be charged to me. I returned the truck almost 45 minutes early. It took almost an hour to finish and leave. Why? Because I was initially charged for extra gas. I handed the key to the lady. She gave it back and said I needed to move it around back. She couldn’t because she was the only one there. Then she stopped taking care of me and rang up other customers. Not once. Not twice but at least 8 times. My time is important. I am VERY much NOT happy or satisfied.

Rating:

5.0

Great job of quickly getting me on my way

Rating:

5.0

AAA+++

Rating:

1.0

I had to pay 60 dollars in cash for a trailer that was 27dollars and they said that I would get that 32 dollars back when i returned the trail but im yet to see my deposit back . I would not use them again

Rating:

1.0

I arrived at the location on time, after I had completed everything online. It took 1.5 hours for the location to figure out their technology and complete the check-in process. This significantly delayed my travels.

Rating:

2.0

The lady that checked me in did not have any idea how to do the process.

Rating:

5.0

Costumer service sucked. Called 3 times an still not reserved when i got there. Waited there on phone for over an hour. To get it

Rating:

4.0

Keep on what you are doing well.

Rating:

2.0

Attendant did not explain the video link was to be reviewed on site prior to accepting the rental. One person in the store and was trying to keep all customer serviced while completing the paperwork for the rental. Rental was not at the requested location and I was redirected to travel nearly 45 miles away and there was an additional charge which was not explained.

Rating:

1.0

This location refused to rent a u-haul to me. I visited this location twice in person but was not able to rent. The attendant said she was waiting on a person to call back with a credit card to reserve both 20 and 26 trucks. I can back she said the trucks were reserved. I went home and reserved the same 20ft truck at the same location on line through u-hauls phone app. Thanks for your phone app discriminators can not cost a company like u-haul customers. I am a 54 y/o African American

Rating:

1.0

The employee had no idea what they were doing. I had to literally take the iPad from her and do it myself. She needs to be trained. It should not take 45 mins to pick up a uhaul I reserved online.

Rating:

1.0

I was not told i would be paying $109 for “safe move.” This was added to my reservation without my consent.

Rating:

1.0

Wasnt very good with processing the order or paperwork an i was overcharged the receipt said 241.65 but they charged my account 300 an said that was for a deposit after the fact she printed my receipt out an. No one seems to know where my 100 deposit went to cause i havent received it back yet

Rating:

3.0

Only had 2 trailers. But they were the size I needed so it worked for me. If you’re looking for something other than a 6x12, call ahead to check availability. Friendly and helpful

Rating:

2.0

There internet connectivity was very poor which caused delays in checking it out as well as checking it back in when it was returned. The lady, wait, female employee was cussing every other breath about everything in general while i waited at least 25 minutes waiting for her to get me checked out. They know they have slow internet so just pick up the phone and call the Uhaul number and get on with getting the customer taken care of. In locating the unit I needed I was quoted prices anywhere from $39.95 a day to $81 a day for the exact same size unit. When I asked how it could be $81 i was told that it must be the mileage. It was a 6' x 12' enclosed trailer. I told him I had never been charged for mileage on a trailer. Ended up costing me a total of $39.00 after paying for the $8.00 insurance. So I got the unit for $29.95 for the day. All I can say is Uhaul was all over the board on this rental. I end in saying I don't think your website is working properly either.

Rating:

3.0

They didnt have everything we needed but did have the truck. I was more frustrated with the communication. They changed locations from what I selected and no one communicated that to me. I had to call and figure that help. The person who helped me was helpful though.

Rating:

5.0

It was very good no complaints what so ever