One of the most, pleasant, polite and helpful person I've had the pleasure to work with. They don't come any better than him.
Motte T
Customer Reviews for White's Tire Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Buy better equipment.
Kevin RAlways friendly and very helpful
Kimi SDO NOT RECOMMEND AT ALL VERY BAD EXPERIENCE THEY CHARGED ME TWICE 143
Brittany GThe man that checked me in was kind, courteous, and super helpful.
ARAN ITruck available for day scheduled
James DNothing
JIMMIE GDropped 2 uhauls here before with no problems. The last one, I dropped it off and handed the keys to the young man that worked there on Saturday, April 22. I had until Sunday, April 23 to turn in the vehicle. They processed it on Monday, 24 April and charged me an extra day plus coverage and 1 gallon of gas. $65.88 in total. I called that Monday morning and talked to the man there. He said he would fix it. Today, the $65.88 showed up on my back account as a withdrawal. I took pictures of gas gauge before and after. it was the same. Can you fix this???
Armando AVery nice owner, took care of our needs, convenient location and timely service.
Motte TThe truck was dirty. The young man attempted to bleach it and mop really quick but the dirt got on my mattress and is now dirty. But I should of covered it so I don’t hold them at fault. Just being honest.
Leslie WThis location Whites Tire Express is the best Uhaul experience I have ever had. Once lI used them last year lI knew I didn’t want to use anyone else. Helps you every step of the way.
Henry QGood customer services
Sherman ENothing to improve. Very satisfied with the service.
ANNETTE BQuick and easy. Polite staff
DANIEL CThis Uhaul pick up was excellent. Could not be happier with my experience. Wish all uhaul experiences was this smooth.
Kimi SHire an additional employee so the registers can be manned continuously. Since the employee has to go out to show customers the correct vehicle and make sure all ordered supplies are in it, there is quite a lag in the time it takes for one customer to the next.
Mary GCourteous and helpful. Would recommend.
randy lKeep on doing what you're doing. No complaints.
randy lVery nice people; pleasant to deal with.
David MNate was great. He got us checked in and on our way very quickly, and such a nice person.
Richard PRepresentative was super nice and helpful.
Thomas MEasy to get into and out of, great location
Charles MNeeds no improvement everything went fast and smoothly.
MICHAEL MThe trailer should have been cleaned. It had not been swept out and the outside was dirty.
PHILLIP ECustomer service was great!
DIANE SThe location was closed, however, I love the convenience of it being in my home city.
CAROLYN TVery friendly and helpful people
SCOTT SExtremely helpful & friendly also!!!
Dru PIf you have posted hours of operation, go by them. You were posted as open when I arrived for pick up you were not open and I had to convert to 24/7 truck share which meant I paid for the use of a hand truck and did not get it
Mary CCharged me for an extra day.. they were closed
OLLIE AAll the employees there were helpful.
ABDULQ YTruck had low tire pressure. Employee could not get truck started. Asked me to try. Forgot blankets.
Jeffrey SMy problem is with the Company itself not the provider. My card was charged twice I did not bring the truck back to Lake city it was left in Columbia south Carolina on Elmwood St. as requested in my text message. Then on the 13th I was charged another 113.00 and cents for additional millage that I did not drive. I also called the 800 # and spoke with someone and they stated that this matter was being resolved but instead my card was charge again. I had to have my bank watch to see if I would be charged twice and it was. So I had my card cancelled. This is poor management with a customers bank account and I had my Bank to put in a dispute for the other charge. In the future you should make sure you are charging customers for the correct. millage. Thanks
Stella MBrake fluid was low. Needs to be checked more often.
JARED BMake sure is clean especially in the front seat
Willa DIt took quite a while for the customer service representative to even acknowledge me and then she couldn't find the proper paperwork. She then gave me keys and told me to go to the first truck, this was the incorrect truck for the key I was given, I had to figure out which truck myself luckily there were only two. Then I had to back the truck out of a long drive without any assistance as the customer service representative seemingly disappeared. On top of that the truck I received had a dirty cab, it had a few items of trash, a receipt for some type of vehicle service, and the entire side of the truck was scratched up. I did not know that a text would be sent to me to report this until it was too late. Then I drove around the building to get the tow dolly hooked up for me and they did not hook it up properly (I again did not know this until I reached my destination where I was told it was improperly hooked up and could have killed or seriously injured me or another driver.)
Alexis SI opted out of the additional insurance when I pre-paid online because my insurance covered the truck and Dollie my car was on. I was charged an additional $93.00 when I picked up the truck. I didn't read the slip until already moving and they added on the insurance that I didn't need. The ratchet straps on the tow dolly were rusted enough so I couldn't tighten them completely until I greased them. next time I'll probably pay a little more and go with another rental company.
Scott GThere’s nothing to improve on everything was perfect, they were friendly and professional and met my every need.
Micheal MThe location I dealt with was ok. It’s UHaul I have the problem with, after making reservations 3 days in advanced online, when time come to pick up the Truck from the pickup location. The truck was not available. I had to go online and change my pickup location and drive to the next city over to pick up a truck. After going through all the unnecessary BS I was 1 1/2 hours behind schedule. I used to use uhaul a good bit, but it seems uhaul has went to shit. Yesterday was my last time using uhaul. If I would have had enough time and other options I wouldn’t have used them yesterday. Uhaul get your shit together or you’re gonna lose even more business
Eric C