El cliente no dejó un comentario.
William D.
Customer Reviews for Whitecourt Storage Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
All went good. Knowledgeable young lady that wasn't afraid of work. Good experience
Allen B.This was the only drop off in Whitecourt. Closed on Sundays, tried calling the number on the board on fence, no answer. Used the internet to submit pictures and drop off info. This didn't work well either, it took several attempts to complete.
Arkene A.Nothing I thought it was great as it was
Jason L.We returned our equipment 1 day early Will we get a refund?
Lisa P.Lovely service .
Valerie F.Very friendly and competent staff.
ray P.The doors on the unit would not allow for certain items to fit even though they would fit once inside. The roof leaked. The old style crank ball lock backed off. 1982 model should be retired, I booked over a month ahead and not at that location, uhaul doesn't care if you book early, they won't hold anything for you.
Julie C.Just small side lights only 1was working? Other than that amazing service from Melissa, unit was clean and great thank haul.
Sheila M.Great service highly recommended easy move
Mike C.When I received the truck it wasn't filled properly, while when I returned it I filled it all the way.
sheikh muhummad I.This Uhaul location is by far the best Uhaul experience i have ever had...next time i use uhaul i will be coming back here.
Jason C.Discount were getting a large truck on the 6th in lethbridge. Could really use a break in price
Jason D.After a bad experience the weekend before with uhaul central booking, we were very very happy to the superior service we received at the Whitecourt location. The staff was very helpful and a pleasure to deal with. Unlike the people we dealt with at central booking, who were very rude and very very unprofessional. I'm happy to say the Whitecourt location was exceptional with their customer service!!! Thank-you Whitecourt!!!
Sharon L.Service was very good. Courteous people.
Hubert M.Everything was great! The staff is friendly and knowledgeable. 10/10
Michel B.Make your safety chains with wider hooks on them to accommodate different style of hitches when I picked up the trailer the safety chain hooks wouldn't fit so i had to spread the hooks apart
Darrell P.This unit was filthy in the cab and was not even swept out in the back. Not sure if the rental actually cost me more. Please look into the cost.
dale R.Extraordinario servicio al cliente
LANCE F.I initially rented a unit from Grande Prairie, to be picked up at 10am on Saturday. I received a call the Friday before, that there were no units available in Grande Prairie, but I could pick up a unit in Whitecourt, 281km from Grande Prairie. I was told by the representative that called me, I would receive an extra day as well as free kilometers for the inconvenience.
Tami K.All was great - good employees
Donald K.The only thing that would be better is if it had a jack on the hitch Would sure make unhooking and hooking up easier
David W.I waited 1.5 hours to get my deposit back. The machine didnt work for the poor lady, she called her boss and he said its not his problem. She was really frustrated and sorry. She called the debit machine customer service to help her and finally it worked. Although not the lady's fault the service was very poor and her boss could have maybe done something to help as there was three people after me in line.
Chantelle H.they had trouble with there on line depit machine maybe improve or upgrade
Frederick Z.This was not the fault of Whitecourt storage. U Haul as a company is crooked and chincy. I am forced to use them because they are the only option.
NORI A.Always happy with this Whitecourt location. Thanks Rick
RICK H.Lisa at Whitecourt was amazing. She was super helpful. George at country tires in 100 mile house was super as well
Ken M.The people at the pick up location were very helpful. They had the trailer ready to go, and were quick and efficient at getting the paperwork completed and the trailer hooked up to my vehicle. They are to be commended. I also appreciated how easy they were to connect with by phone, and how good they were about answering my questions.
Sandra D.Hire better staff
Colin D.We were not given the size of truck requested due to availability. When we picked up the truck, the dolly and furniture pads we requested were not with the truck. The invoice and charges have not been changed to reflect the decreases of the dolly and furniture pads.
Teagan A.The place i was scheduled to drop off was closed the day of. Super annoying. Found a poorly placed sign stating to just leave the Uhaul there. 4 days later I got a call wondering why I didn't return the Uhaul. Fortunately i took pictures of the trailer dropped off in front of the business because i basically had to leave a trailer unlocked and open for the taking to anyone. In addition the break lights and signal lights stopped working mid trip. It was a rusted out trailer so I am not surprised. The text sent from Uhaul stating existing damage led me to a web link i could not open and got a prompt stating that the web page no longer exists. Finally, upon the initial puck up of the trailer it took over an hour to put the paperwork through the Uhaul system because the system was not working. This was an incredibly poor Uhaul experience.
Kristine C.Be aware of closure times but if it's closed there is no problem dropping the trailer off you after hours. Just follow the online instructions !
Jessica D.The customer service I received from melissa, the manager, was above and beyond my expectations. She is knowledgeable, professional, and went way out of her way to ensure we had a great uhaul rental experience. I highly recommend uhaul and that location!!!!!
Michelle T.The pick up was great. The sales person at the location was very friendly and accommodating. My original pick up was suppose to be 10 minutes away but had to drive 2.5 hours away and the sales person inwhitecourt was aware. She allowed me to pick up the trailer after hours. The trailer didn't have proper light working and my husband spend half of next day to fix the light.
Charlotte E.Awesome service. Awesome vehicle
Shirley E.Lady had very little knowledge of the computer and debit machine. Had to call for support 5times.
Todd T.I rented an auto dolly last month for the other trip-the cost this time tripled- I am unimpressed on pricing for the same trip other direction Based on this cost I won't be renting again.
Dan W.Very friendly service and very helpful with all our questions
Anne D.Very friendly and helpful, 10' truck was switched to 15' truck and cost more money with no credit return plus the 15' truck consumed more fuel on the trip cost me double
Robert B.Very Helpful and friendly staff.
David K.I was forced to drive 600 kms to pick up my rental equipment and it was canceled the day I drove to get it!!!!!!!!!!!! I was only compensated 75$$ nobody cares about service there as I called several people and was met with silence and oh wells.
Dillon D.Wish they would have offered me some incentive from my frustration, or discount on next time based on the amount I had to spend on gas.
Kendall M.The door leaked fix the seal before you rent it out again the stuff at the back of the trailer got wet and dirty
Kathy W.I think The 26 foot truck I had needs a wheel alignment. The steering wheel is turned about 45 deg to the drivers side to go straight. When u let go of the wheel the truck pulls hard to the passenger side
Mitch T.When we loaded the car on the trailer one tire was flat.
Ron G.Melissa was an absolute pleasure to deal with, her level of customer service is unrivalled.
Rod W.Can only drop off or pick up between 9 AM and 5 PM
Rick H.Melissa was awesome to deal with, she came in after hours so I could get the trailer I needed. Her level of customer service is unrivalled.
ROD W.The manager at this location is fantastic! She made my rushed move painless and was very accommodating!
Leo L.The agent was great and extremely informative!!!
Wanda L.While dealing with U Haul was a pain in general, the lady at this location was amazing, and went above and beyond to make sure I walked away satisfied!
Ian B.The customer service representative was friendly and helpful. Uhaul did not have the truck I ordered as usual, and so I was forced to take a smaller truck and make an extra couple trips to finish moving.
Melissa S.