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Cassandra Campbell
Customer Reviews for Whipples Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul truck was shaking when driving it was cut off
Kristie HillProcess was quick and easy
Dominique BryantIt was a large truck and when we returned it, there was no room to park in the designated spot.
adam DensonNothing everything was excellent
Alexia FagginsVery helpful, respectful, patient, informative and great personality!! Quick and easy process.
Kitara GhantThis location was wonderful had no problems even though it was a holiday. The Jeremih met me there to check me out with the U-Haul. I would reckon near him to anyone to rent a U-Haul and trailer. Thank you so much for being there on Monday is a holiday.
Shirley WrightExcellent outfit good location.
Richard WhippleThe representative here was wonderful. He had the truck ready to go with the dolly and blankets already loaded. He processed the paper work quickly and explained everything to me. I was very pleased with his customer service.
Daniel PiganellExcellent service
Carroll JoshuaMr. Richard Whipple was a very nice man.
Bonnie TruxallLoved the place but will never use uhaul company again
Cortney MCDANIELThe service was great, and the equipment was relatively new. However, U-Haul, not the pick up or drop location was horrible. We faced adversity and issues with the equipment and called the road assistance service and a person never called us back. The worst experience ever!
MANUEL ROSADON/A
Teresa StewartThe truck and trailer were dropped off after hours the same day I picked it up. The next day, I didn’t receive any confirmation that they checked the truck and trailer in until 12:30pm when I asked my husband to go up there. I even tried using the online portal to get assistance and after 18 minute wait times….4 times, the chat sessions would end before I received any type of assistance
Kia WilliamsI have not received my receipt from the location
Tara ShellingStay being awesome!
Gregory BynumVery professional, customer oriented, fast, and a very nice man. A pleasure doing business here, highly recommend!
TIMOTHY MARSTONEfficient & professional service from Richard Whipple. Clean equipment - trailer pulled well. I would recommend this location.
Jeffery Lamaroutstanding service
Richard WhippleVery knowledgeable about equipment. People person and he kept it professional.
JEFFERY BROWNThe service at this location is exceptional and captures the true essence of southern hospitality.
Laquesha JohnsonEverything is so well planned with this location, there is nothing at the present time would help the improvement. Thank you for planning and scheduling well.
MIMMIE CALLAWAYVery friendly dealer
Richard Whippleoutstanding service
RICHARD WHIPPLEoutstanding company
Richard Whipplemothing
Richard WhippleRich was very friendly and helpful.
Mark RievesThe owner made sure the vehicle was properly inspected before I left and made sure to set my mirrors so I could see and to ensure a safe trip. Will definitely do business again.
jasmine dudleyGood person and nice, understand every one...good service
Samuel OpokuThe customer service was top notch, the representative explained everything in detail, even gave tips on how to save on gas. I will definitely be returning here for future needs of a truck rental!!!
Terri Coleyvery nice person, ex military style
Richard WhippleWhat a wonderful agent. He was amazing. Polite, kind, direct, honest. Not a "salesman" but rather more like a friend while still being knowledgable and informative.
Mark PruettMr. Whipple is a professional in every sense of the word.
tom rogersTell location when sending a customer for pickup when the current location doesnt have what u reserved.
Tiffany WaldonManager was excellent.
Kyle Fegervery nice, very heloful
SUSAN BAXTERvery friendly location
RICHARD WHIPPLEnothing, excellent customer service
RICHARD WHIPPLEThe owner wasn't there when I went to rent it and he wasn't there when I went to pick it up. I ended up paying $50 in total, because I wasn't informed that I had pay for mileage. Also to add insurance that I didn't need. The service was awful.
Dominique RobinsonThe experience with Uhaul was awful. I had to travel over an hour to pick up the truck. I had schedule it for the city in which I had to move my daughter. They did not call me until the day before to tell me my location had changed. I would not recommend Uhaul. Customer service staff and transportation staff called were soooo rude. Remember... No customers, no jobs!
Latisha KingEnsure that the trailer being rented is properly maintained and service on the trailer is up to date.
travis parishThey called next morning to verify my drop off. Even saved me a few bucks on the miles i went over.
DAVON PRIDGENWonderful experience
JOHN WittmeyerMr. Richard was very lovely.
Trishna PatelOur pickup location was changed and the owner waited for us beyond their daily time. We appreciated it a lot!
Franklin GuessThe owner was awesome! He was genuinely kind and made sure I had everything I needed.
Monisha MorganGreat service, very friendly.
Richard PetersN/A. Service was excellent!!!!!!!
NATHANIEL brownNothing. Richard was wonderful and thorough & gave me a nice pen :)
BEVERLY TRANVery friendly
JUSTIN AHLERSMEYERThis location was closed when I went to drop off.There was a drop key box located on the door. I received my email confirmation early the next day to let me know that my trip has been closed out.
SHABARBARA MCCRAYWould definitely rent from them again. The process was quick and easy and the staff was very pleasant and friendly. Awesome service!
Jerome KeytonMy reservation was made for 6x12 trailer in Auburn, AL. I was notified the afternoon before pick up that I had to drive nearly an hour away to an alternate site, in another state, the next morning because UHaul didn't guarantee availability at my pickup location. No compensation for gas and 2 hrs lost time was offered.
THOMAS SMITHthis was the best good job
JAMES LEWISThe guy who helped me out was awesome.
JORDAN GILL