Customer Reviews for Whipples Automotive
(U-Haul Neighborhood Dealer)

123 reviews

5438 Forrest Rd   Columbus, GA 31907

(706) 562-0030

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 562-0030

5438 Forrest Rd
Columbus, GA 31907

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Cassandra Campbell 
Rating:
5.0

Customer did not leave a comment.

BEAU REIMINK 
Rating:
1.0

The U-Haul truck was shaking when driving it was cut off

Kristie Hill 
Rating:
5.0

Customer did not leave a comment.

Roberto Bernal 
Rating:
5.0

Process was quick and easy

Dominique Bryant 
Rating:
3.0

It was a large truck and when we returned it, there was no room to park in the designated spot.

adam Denson 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Okonny 
Rating:
3.0

Customer did not leave a comment.

Lerner Warden 
Rating:
5.0

Customer did not leave a comment.

Ethan Ong 
Rating:
5.0

Nothing everything was excellent

Alexia Faggins 
Rating:
3.0

Customer did not leave a comment.

Morgan Josey 
Rating:
5.0

Very helpful, respectful, patient, informative and great personality!! Quick and easy process.

Kitara Ghant 
Rating:
5.0

This location was wonderful had no problems even though it was a holiday. The Jeremih met me there to check me out with the U-Haul. I would reckon near him to anyone to rent a U-Haul and trailer. Thank you so much for being there on Monday is a holiday.

Shirley Wright 
Rating:
5.0

Excellent outfit good location.

Richard Whipple 
Rating:
5.0

The representative here was wonderful. He had the truck ready to go with the dolly and blankets already loaded. He processed the paper work quickly and explained everything to me. I was very pleased with his customer service.

Daniel Piganell 
Rating:
5.0

Customer did not leave a comment.

Alan Koerber 
Rating:
5.0

Excellent service

Carroll Joshua 
Rating:
5.0

Customer did not leave a comment.

Monica Labranche 
Rating:
5.0

Customer did not leave a comment.

Eric Castaneda 
Rating:
5.0

Customer did not leave a comment.

Eric Castaneda 
Rating:
5.0

Mr. Richard Whipple was a very nice man.

Bonnie Truxall 
Rating:
5.0

Loved the place but will never use uhaul company again

Cortney MCDANIEL 
Rating:
5.0

The service was great, and the equipment was relatively new. However, U-Haul, not the pick up or drop location was horrible. We faced adversity and issues with the equipment and called the road assistance service and a person never called us back. The worst experience ever!

MANUEL ROSADO 
Rating:
5.0

Customer did not leave a comment.

Magda Dixon 
Rating:
5.0

N/A

Teresa Stewart 
Rating:
5.0

Customer did not leave a comment.

Bobby kline 
Rating:
2.0

The truck and trailer were dropped off after hours the same day I picked it up. The next day, I didn’t receive any confirmation that they checked the truck and trailer in until 12:30pm when I asked my husband to go up there. I even tried using the online portal to get assistance and after 18 minute wait times….4 times, the chat sessions would end before I received any type of assistance

Kia Williams 
Rating:
3.0

I have not received my receipt from the location

Tara Shelling 
Rating:
5.0

Stay being awesome!

Gregory Bynum 
Rating:
5.0

Very professional, customer oriented, fast, and a very nice man. A pleasure doing business here, highly recommend!

TIMOTHY MARSTON 
Rating:
5.0

Efficient & professional service from Richard Whipple. Clean equipment - trailer pulled well. I would recommend this location.

Jeffery Lamar 
Rating:
5.0

outstanding service

Richard Whipple 
Rating:
5.0

Customer did not leave a comment.

ERIN MOFFITT 
Rating:
5.0

Very knowledgeable about equipment. People person and he kept it professional.

JEFFERY BROWN 
Rating:
5.0

The service at this location is exceptional and captures the true essence of southern hospitality.

Laquesha Johnson 
Rating:
5.0

Everything is so well planned with this location, there is nothing at the present time would help the improvement. Thank you for planning and scheduling well.

MIMMIE CALLAWAY 
Rating:
5.0

Customer did not leave a comment.

sandra white 
Rating:
5.0

Customer did not leave a comment.

CLINT WALTERS 
Rating:
5.0

Very friendly dealer

Richard Whipple 
Rating:
5.0

Customer did not leave a comment.

RICHARD WHIPPLE 
Rating:
5.0

outstanding service

RICHARD WHIPPLE 
Rating:
5.0

Customer did not leave a comment.

Lesley Stewart 
Rating:
5.0

outstanding company

Richard Whipple 
Rating:
5.0

mothing

Richard Whipple 
Rating:
5.0

Customer did not leave a comment.

JAKOB BERTONI 
Rating:
4.0

Customer did not leave a comment.

Julian Dias 
Rating:
5.0

Customer did not leave a comment.

Rashan Bellinger 
Rating:
5.0

Rich was very friendly and helpful.

Mark Rieves 
Rating:
5.0

The owner made sure the vehicle was properly inspected before I left and made sure to set my mirrors so I could see and to ensure a safe trip. Will definitely do business again.

jasmine dudley 
Rating:
5.0

Customer did not leave a comment.

Ethel Carroll 
Rating:
5.0

Customer did not leave a comment.

Monica Tucker 
Rating:
5.0

Good person and nice, understand every one...good service

Samuel Opoku 
Rating:
5.0

Customer did not leave a comment.

Craig Cooper 
Rating:
5.0

The customer service was top notch, the representative explained everything in detail, even gave tips on how to save on gas. I will definitely be returning here for future needs of a truck rental!!!

Terri Coley 
Rating:
3.0

Customer did not leave a comment.

Tongela Mcclellan 
Rating:
5.0

very nice person, ex military style

Richard Whipple 
Rating:
5.0

Customer did not leave a comment.

Steven Smith 
Rating:
5.0

What a wonderful agent. He was amazing. Polite, kind, direct, honest. Not a "salesman" but rather more like a friend while still being knowledgable and informative.

Mark Pruett 
Rating:
5.0

Mr. Whipple is a professional in every sense of the word.

tom rogers 
Rating:
1.0

Tell location when sending a customer for pickup when the current location doesnt have what u reserved.

Tiffany Waldon 
Rating:
4.0

Manager was excellent.

Kyle Feger 
Rating:
5.0

very nice, very heloful

SUSAN BAXTER 
Rating:
5.0

Customer did not leave a comment.

Eduardo Hidalgo 
Rating:
5.0

Customer did not leave a comment.

PRECIOUS CLINE 
Rating:
5.0

very friendly location

RICHARD WHIPPLE 
Rating:
5.0

nothing, excellent customer service

RICHARD WHIPPLE 
Rating:
1.0

The owner wasn't there when I went to rent it and he wasn't there when I went to pick it up. I ended up paying $50 in total, because I wasn't informed that I had pay for mileage. Also to add insurance that I didn't need. The service was awful.

Dominique Robinson 
Rating:
3.0

Customer did not leave a comment.

Aaron Snipes 
Rating:
3.0

The experience with Uhaul was awful. I had to travel over an hour to pick up the truck. I had schedule it for the city in which I had to move my daughter. They did not call me until the day before to tell me my location had changed. I would not recommend Uhaul. Customer service staff and transportation staff called were soooo rude. Remember... No customers, no jobs!

Latisha King 
Rating:
3.0

Customer did not leave a comment.

Hector Troche 
Rating:
1.0

Ensure that the trailer being rented is properly maintained and service on the trailer is up to date.

travis parish 
Rating:
3.0

They called next morning to verify my drop off. Even saved me a few bucks on the miles i went over.

DAVON PRIDGEN 
Rating:
5.0

Wonderful experience

JOHN Wittmeyer 
Rating:
5.0

Mr. Richard was very lovely.

Trishna Patel 
Rating:
4.0

Customer did not leave a comment.

Kenneth Hodge 
Rating:
5.0

Our pickup location was changed and the owner waited for us beyond their daily time. We appreciated it a lot!

Franklin Guess 
Rating:
5.0

The owner was awesome! He was genuinely kind and made sure I had everything I needed.

Monisha Morgan 
Rating:
3.0

Customer did not leave a comment.

Kyle Burner 
Rating:
3.0

Customer did not leave a comment.

MYESHA HILL 
Rating:
4.0

Customer did not leave a comment.

JOHN FORD III 
Rating:
4.0

Customer did not leave a comment.

DELIA PEPPER 
Rating:
5.0

Great service, very friendly.

Richard Peters 
Rating:
4.0

N/A. Service was excellent!!!!!!!

NATHANIEL brown 
Rating:
5.0

Nothing. Richard was wonderful and thorough & gave me a nice pen :)

BEVERLY TRAN 
Rating:
5.0

Very friendly

JUSTIN AHLERSMEYER 
Rating:
5.0

This location was closed when I went to drop off.There was a drop key box located on the door. I received my email confirmation early the next day to let me know that my trip has been closed out.

SHABARBARA MCCRAY 
Rating:
5.0

Customer did not leave a comment.

WESLEY WILLIAMSON 
Rating:
4.0

Customer did not leave a comment.

MARGARET WALDROP 
Rating:
3.0

Customer did not leave a comment.

MARIAH MAGTOTO 
Rating:
5.0

Would definitely rent from them again. The process was quick and easy and the staff was very pleasant and friendly. Awesome service!

Jerome Keyton 
Rating:
5.0

Customer did not leave a comment.

SHARONDA WILLIAMS 
Rating:
3.0

My reservation was made for 6x12 trailer in Auburn, AL. I was notified the afternoon before pick up that I had to drive nearly an hour away to an alternate site, in another state, the next morning because UHaul didn't guarantee availability at my pickup location. No compensation for gas and 2 hrs lost time was offered.

THOMAS SMITH 
Rating:
5.0

Customer did not leave a comment.

CINDY THOMLEY 
Rating:
3.0

Customer did not leave a comment.

JENNIFER RIVERA 
Rating:
4.0

Customer did not leave a comment.

GREGORY JOYCE 
Rating:
5.0

this was the best good job

JAMES LEWIS 
Rating:
5.0

Customer did not leave a comment.

THERESA SANDONATO 
Rating:
5.0

The guy who helped me out was awesome.

JORDAN GILL 
Rating:
1.0

Customer did not leave a comment.

JUSTIN WILKERSON 
Rating:
5.0

Customer did not leave a comment.

JAMES MEDLOCK 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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