I was asked to bring the truck back to this location a day early as they were in need of trucks in the area. I brought it back early and was told I'd still be charged for the day I didn't use. I would recommend not asking customers for favour then making them pay for the time they weren't able to use.Nickolas A.
Customer Reviews for Whimsical Emporium Barrie
(Distribuidor de U-Haul del vecindario)
Barrie, ON L4N9E5
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 4 p. m.
- Mié. -vie.: 9 a. m. - 7 p. m.
- Sáb.: 8:30 a. m. - 6 p. m.
- Dom.: 10 a. m. - 2 p. m.
- 8/3/2021: 9:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very helpful staff.CAMPBELLJ B.
El cliente no dejó un comentario.NICOLE H.
Easy booking, pick up and drop off. Even last minute!MONICA C.
We got downgraded and were never told until pick up (which was also an hour late!) so we couldn't move everything because of the smaller truck. We were never told we got downgraded and were not prepared, we reserved that size for a reason and the downgrade made us not be able to fit everything for the move. Very disappointed.NATHANJOHN S.
Windows were absolutely filthy. Good thing most of my driving was during the day. Didn't really notice till bringing the unit back at night. Couldn't see much with oncoming traffic. Also noticed a lot of water coming from underneath the floor not sure where it was coming from ( passenger side ) Best to Uhaul place I've been !!!!JOSEPH B.
El cliente no dejó un comentario.JAYCLARE B.
They charged me 102.00 and when the final receipt was sent to me it was only 72.00 and I didn't get my money backKYLECLIFFORD COT C.
No one there when I returned vehicle. Someone should be manning the shop during business hoursdavid W.
This location and the people are simply the BEST. They are friendly, courteous and go out of their way for you.BEBE S.
Was quoted a daily rate of $29.95 plus tax when I booked the rental online. When i got the reciept I was charged an additional $8.00 for insurance plus a $5.00 cleaning fee that was not mentioned when I made the booking. The credit card that I paid for the rental with covers all rentals , so I always decline additional insurance. I sent a text to the Uhaul location requesting these charges be removed from the bill, no reply from them. I will NEVER rent anything from you again unless these charges that I did not authorize are removed from the invoice. Disgruntled Customer, Walter PaczkowskiWalter P.
The dealer in Barrie was great truck was great, but U-Haul needs to smarten up you guys got my reservation screwed up 3 times. I like to be organized and I expect U-Haul to be as well!! I booked 3 months before my move and ended up with a smaller truck at a out of the way location!! I would recommend the dealer in Barrie she was great!!! Start cracking down on your dealers U-Haul.David M.
Extra staff when very busyKEVINJ K.
The attendant was outstanding When I arrived she was already dealing with 2 other customers in the lot And as I was checking in online she paused to ask me if I needed help with it To ask her Very calm and in charge given the busy time of day GreAt customer service Also appreciate thAt the bill was exactly what I figured it would be Which has not been the case at other rental companiesBryan B.
Excellent customer care from the people at this U-Haul location- even as we ran into major trouble with our move. The closing was delayed for three days but Tammy and Co were patient and understanding and went above and beyond to accommodate. Special thanks to Cyl for accommodating our booking request and to Tara for being a gem to deal with in person. I will certainly be reaching out to Tammy/UHaul for our next move.JAMESS W.
The truck was dirty both on the driver and passenger sides as well as the dashboard dusty. I was expecting a cleaner van during COVID-19 pandemic.MARCIAB G.
El cliente no dejó un comentario.TERRY A.
I was having difficulty backing up the trailer when one of the staff came back from picking up some equipment just after 9 p.m. he was very helpful and offered to do it for me. Very much appreciated. When I picked up the trailer one of the women was a little rude. She felt the need to casually tell me off for being early. I think I will try somewhere else next time.Stephen O.
the windshield framing was damaged, and flapped during our entire trip. no inspection must have been on the vehicle.CHRISTOPHERL G.
Have your employees check the operation of the vehicle before sending it out. The passenger front tire had a noticeable leak due to a screw when I took it off the lot. I had to put air in twice. I notified the location about the situation & later found out when I went to retrieve a set of sunglasses I left in the van the day after, they had sent the van right back out without fixing the issue. This puts people at risk who pay a sizeable fee to rent a vehicle. Poor management.JAMIESONCAMPBELL O.
Tammy is awesome ðŸ˜ðŸ˜ðŸ˜ðŸ˜Howard H.
Great knowledgeable friendly staff Very satisfied with all aspects of my rentalFrancis M.
El cliente no dejó un comentario.ANTHONYA B.
El cliente no dejó un comentario.NANCYA P.
El cliente no dejó un comentario.MONICAANN B.
All around was a good experience. Had never rented a trailer before but have pulled many in my day.The people here were helpful, the trailer was in fine shape Will definitely rent here again in the future. Jim MJim M.
The interior was filthy, dirt, hairs, sticky pop spills. Covid cleaning ???Jose F.
Super quick and easy drop off. Helpful and pleasantDOUGLASN C.
El cliente no dejó un comentario.MICHEL S.
El cliente no dejó un comentario.Dillon S.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.Andrew N.
El cliente no dejó un comentario.RONALDG G.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.ROBERT N.
The location charged me an extra day for being 2 hours late. HorribleDIANA S.
Absolutely the only place in Barrie to rent any type of U-Haul equipment !!!! These people provide fantastic customer service. Friendly , helpful , fair and moreover the best attitude I've experienced in years. Unlike some of these other ignorant and arrogant goofs in Barrie the rent U-Haul !!!! That take reservations and then jerk you around to no end upon your arrival because they think they have over a barrel. Keep up the great work Tammy !!!!!!ALFRED K.
El cliente no dejó un comentario.JOSEPH B.
Good rental experience. Staff very responsive to enquiries and questions. Truck was ready on time for my booked time. Quick turnaround.DOUGLASD M.
When booking online have vehicle at that location, insurance correctly stated and drop off location as ordered online. Terrible online booking experienceKim B.
El cliente no dejó un comentario.TOMASZ F.
Very pleased with this location and the fantastic service received. I highly recommend.CHRISTINEMAE P.
Everything went very smoothly!..Thank youERIC C.
Way over charged compared to quote! Could have got a moving company for much less! Disappointed!!BRENDANJEREMY A.
El cliente no dejó un comentario.EDWARDNELSON I.
The booking service (through online or the call in number) was not great. my trailer was changed from Scarborough to Coldwater (over 200km the other way)Timothy D.
Super service. Lent me a part that I forgot for my hitch. First class. Bravo.David B.
El cliente no dejó un comentario.BRIAN T.
El cliente no dejó un comentario.RONALDG G.
Fast, easy, friendly. Really great.Jeff W.
El cliente no dejó un comentario.Evan E.
Very well organized and efficientA-BRIAN H.
El cliente no dejó un comentario.ASAD M.
Don't call me late in the day before to tell me there is a problem with my rental. Had to take a smaller unit and a trailer. Not the first time overbooked.Clifford G.
El cliente no dejó un comentario.LUIS P.
El cliente no dejó un comentario.ERICC P.
El cliente no dejó un comentario.MICHAELHENRY J.
Over booked . rude people. No help after screwing me .TYLERDONALD OSCA P.
El cliente no dejó un comentario.Patricia S.
El cliente no dejó un comentario.Sergiu S.
This wasn't the location I requested. It was quite a bit further. There was poor lighting to take pictures in the evening. Very muddy too.JASON M.
El cliente no dejó un comentario.Doug S.
El cliente no dejó un comentario.VERNON B.
Great service at the locationPaulina D.
Just a great place to get a truck rental. Thank you for the hard work.Serge P.
Tammie was awesome to deal with and went out of her way to ensure everything came together. I appreciate all the Essa rd in Barrie did for us. As for uHaul itselfâ€¦ terrible. I was told my car hauler wasn't going to be made available and I had to find alternate trailer resources 3 days prior to my move. The 26' truck was a complete mechanical disaster. Speedometer broke, check engine light on, e brake light off and on, abs light off and on. So much exterior damage. This truck should not be on the road! Again I thank Tammie and her team.David L.
Not much. It was fine alll the way around.STEPHENS M.
El cliente no dejó un comentario.MARTIN H.
El cliente no dejó un comentario.JAMESA S.
As I was returning my truck which I waited 3 hrs for as she would not give me the 26 foot truck I ordered she sent me a very unprofessional text message which has caused me to never want to use uhaul again . Than tried to charge me an additional 120 dollars for the rental . When I had already paid 125 for it . Very rude and apparently was told by uhaul not to rent to me . I would love to know who and why this was said as I have rented many Uhaul's in the past and i always pay my bills .Ashley E.
El cliente no dejó un comentario.Simon C.
This location (Whimsical Emporium Barrie at 484 Essa Rd) was by far the best I've ever come across. Tammy was very friendly and very helpful with my rental. Originally I made my rental online and chose to pick up at 10 Anne st Barrie (DO NOT GO THROUGH THAT LOCATION.!!!!) The day before my move they moved my pick up location and changed my 20 foot truck to a 15 foot truck. They're customer service was none existent and acted like they didn't care at all. DO NOT USE 10 ANNE ST LOCATION!!! I HIGHLY RECOMMEND TAMMY AT WHIMSICAL EMPORIUM UHAUL at 484 ESSA. LOCATION. She definitely went out of her way to help me and saved the day. I hope uhaul does whatever they need to do to keep her around and hire more people like her. Thank you Tammy. You really saved me! Cheers, Will. PWILLIAMTJR P.
El cliente no dejó un comentario.MICHAELP M.
Whimsical emporium has always provided great service the multiple times I have used them.Jeff W.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.mohammad N.
El cliente no dejó un comentario.BRIANR N.
Great serviceAbdulghani D.
After a terrible experience at a different location(commerce park) my experience here was second to none. Swift, easy, great customer service. I will only rent from this location. Thx guysADRIANA T.
El cliente no dejó un comentario.EDWARDL R.
I have had over 15 U-Haul rentals in the past 6 months for 4 or 5 different types of equipment from 4 different local U-Haul Neighbourhood dealers. This location was the weakest in Customer Service of any of the Barrie area locations.Wayne P.
staff was super helpfulKATRINAM H.
Steering was clearly off, with wheel needing to be turned near 30 degrees to go straight. AC only works on flat roads and downhill, not when going uphill. Overall easy to rent, easy to return, did the job we needed.Gregory K.
The lady who helped us was great. Got a trailer rental without booking â€¦. Was lucky enough to get last trailerâ€¦The rental I had booked at Ferndale location had not been returned, which was very disappointing, when I was told the day before it would be returned by 8 am. On the day of my booking. Would recommend the Essa rd location first.SCOTTC H.
I would like my refund for the moving pads.Devan H.
El cliente no dejó un comentario.Brett L.
El cliente no dejó un comentario.Michael M.
I booked a 26 foot for 10am, they called the day before and said it would not be available until 2pm and if I wanted a truck for 10am I could only get a 15 foot. This was very unprofessional and is not how reservations are supposed to work, if you aren't going to have the hardware don't allow a reservation to be made in the first place.JAKE M.
El cliente no dejó un comentario.Tomas S.
El cliente no dejó un comentario.KEVIN T.
Front door entrance be specifiedRyan S.
Everything went smoothly from start to finish.James G.
El cliente no dejó un comentario.DANIELN M.
The software failed when I was dropping my truck. So, improving the reliability of the software is an opportunity to improve.JOAO PEDRO S.
The girl who served us was very rude and short with us. We didn't realize that if we didn't show up with in a period of time our reservation would be canceled, which is our fault for not planning or reading properly but her way of handling that was incredibly rude and she was talking to us like we were stupid and didn't even look up at us once. Neither her nor the man working and cleaning and getting the trucks were wearing masks. The truck had coffee or tea spilt in the cup holders and the dash was sticky and very dirty. After all of that and then having to take pictures for our drop off to show that we kept it clean was a joke, considering it wasn't even given to us on the way it was expected back. Overall, poor experience and will not ever be returning to that location.Juan M.
Perhaps advising in advance where to find the tow/haul switch. It was in plain sight, but it took me a few minutes to find it. A very small detail, but I can't think of anything else. Everything was terrific.Tom C.
Excellently organized and very efficient service.MERRITT C.
El cliente no dejó un comentario.INDRANAUTH K.
El cliente no dejó un comentario.REGIS F.