Be transparent. I fuuled up the truck to the point that I recieved it and now they are charging me 50 extra dollars saying that I didn't . I'm so pissed . What a racket they are and I will be letting everyone know . Already left google review and next I will be taking to social media . I did contact them but they are ignoring me . So this is my only option.
DEIRDRE B.
Customer Reviews for Whimsical Emporium Barrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very helpful staff, Rick was knowledgeable and helpful
Joe V.Equipment was in good condition. Facility was clean and staff were very friendly and helpful.
Anthony W.Never use the app. Pick up during operating hours
Phillip C.This was the best uhaul experience I've ever had and will use this if needed again in future and highly recommend :)
Precious I.Put a sticker on the dash to indicate which side the gas cap is on for gas station fill-up. Example: gas tank is on drivers side.
Jill M.The location and staff are fantastic, the app needs work. It was quicker to just rent the old way.
RYAN M.Good services
Marian L.Tammy was awesome!! Very friendly and helpful.
John H.Always a dependable, friendly and professional place to do business.
Terry S.The people working this location were really great very nice and upbeat. The truck was clean and ready to go. I do have two complaints though. The truck was given to me with only a quarter tank of gas. I believe it should be given to a customer full. That way at the end of the move the customer just fills it back up. If they don't, charge their card to fill it. Also, the truck was a little rough driving. Anytime I was at a stop sign or light it would stutter like it wanted to shut down. (Engine light was on) With the exception of those two things, I would still recommend this location and the people that run it. It's really nice to see courteous and helpful people like these people at the Essa location. Cheers.
will P.Tammy from Whimsical Emporium was awesome! We were able to get a last minute truck for 5 days and then we were able to get an additional 6th day on top! Pickup was smooth and return was a breeze. We were even able to retrieve something we had accidentally left in the truck without a problem. It was also the first time in all our rentals to get a clear idea of how many litres of gas to add back to the truck. The location is super convenient as well.
ally T.Great helpful friendly service
Paul N.This is my second rental from Whimsical Emporium. Both times the staff there have been exceptionally helpful. The vehicle is available as booked. The ability to text questions during my move was very helpful. I would recommend this location 100%.
Chris M.It's the website reservation and check-in process I have issues with. I filled out forms at home for 45+ minutes and finally the reservation was complete. So I went to pick up the truck and ONLY THEN did it prompt me to take pictures of my license (I had already entered my license number, expiry, etc) and then it suddenly wanted more things like a passport or lease agreement! While I'm in the U-Haul parking lot with my toddler crying, I had to scramble to get everything completed and wait for Uhaul to call my brother to verify my identity since obviously I did not have a passport or lease agreement on hand. Poor web design/user experience
JILL R.Fast and easy checkout,lots of any supplies for sale, friendly staff
Allan G.nice sevices
joe C.The trailer needed to be cleaned out of gravel from the previous renter that was all over it as well as straw and other dirt
Trevor W.very friendly staff that went above and beyond any normal uhaul rental experience
Kenny W.Very friendly personnel. Nice ladies and guys. They really help. Recommend without doubt.
Konstantin P.Usual location for my personal rentals. Always top notch.
JEAN-PAUL G.girl on phone was awesome and at desk. the app and the website didn't work at all for me so I got charged extra for after hour drop off. when I finally got signed in the website said I had no rental so I couldn't check the trailer back in.
Andrew E.Great staff and prices
BARBARA E.NA. It was great.
Kevin M.Always great to deal with. Have rented here over a dozen times now. Consistent service.
JEFFREYNEVILLE W.Provide the customer with summary information about their charges so they know what to expect when the confirmation arrives by email. It all worked out in the end and we are happy.
Mark S.Literally the best Uhaul out there.
Mike W.Your services and offerings are bit expensive, better if these can be revised.
MUHAMMAD F.I had rescheduled my truck for pickup at a closer location, when I got there to pick it up they said it wasn't there and it was at the other location. I never got informed of the location change and wasted a bunch of time including extra km.
Ryan F.Always excellent service & a positive customer experience - Thank you.
Ryan M.The van given to us was poorly maintained. Every time the brakes were pressed the entire van would shake violently. Felt like there were no brake pads on the vehicle. The steering wheel was constantly shaking. Wheels need balancing and the van needs to be looked after. My poorest experience with uhaul and I will not be using your services again. Had to drive 80-90 in order to arrive safely. Lights were on on the dashboard. Just a very poor experience.
Zabrina L.I rented motorcycle trailer. After 5 pm when I returned it. I was over charged. The rental out time is 9:12 AM May 1 , Rental due time is 1pm May 1 at same day. Suppose the price of the rental is daily price which is 24 hrs. That's means I don't need to pay extra or double if I return the trailer before 9:12 AM on May 2. I don't have ideas. Maybe I am wrong.
Changcheng S.Great Service. Professionally run. Thank you
Shane K.Very thorough.
Robert E.Quick and easy drop off.
james t S.Service and equipment were great.
Glenn G.All the staff were very helpful despite being a busy Saturday morning. Special shout out to Rick in the yard who was very helpful with the trailer hook up in the cold rain. Would rent here again. Pro-tip - Do the on-line check in or App and it will save a lot of time and hassle at pick-up.
Will S.Have longer hours open. At least 8-5. 9-4 is too short
John H.Best UHaul ever … friendly staff, good equipment. Will def come to this location again.
Leonid P.Nada
STEVEN H.I was mislead to belive I would only be charged $76 total to which I was charged $121 and was below the mileage estimated for price at $76. She was also not very clear with the instructions for dropping off the vehicle after hours.
Mike P.Amazing staff, they are always very friendly and helpful.
Christina P.fantastic co-workers from front desk to lads helping me hook-up and drop off. Top notch because of the team.
JEAN-PAUL G.No Air in truck
mike M.I've used this location many times. Always nice and never an issue!
Reegan P.Very good service, truck was new price was fair
ean D.I suggest being honest with trailer dimensions! My trailer was supposed to be a 5' x 9' and it measures 51" not 60" (5'). This is terrible and such an inconvenience to working with false dimensions. When noted to the UHaul desk rep it was offered to move up to a different trailer type and at my expense :-/ This is poor customer service indeed.
Michael Z.