Comentarios de los clientes para Whimsical Emporium Barrie

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Whimsical Emporium Barrie

Clasificación general:

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Greg S.
Clasificación:

Great experience dealing with Whimsical Emporium Barrie for our motorcycle trailer rental. Customer service was excellent, from checking in to the gentleman that helped us get the trailer ready. There was snow in the trailer and he immediately shoveled it out for us. Then found ice under the snow and took care of that as well. Very friendly and helpful people. Also COVID protocols all in place which was nice to see. Its refreshing to experience great customer service and people that genuinely want to help!

Robert D.
Clasificación:

this location was friendly, clean and got us on our way quickly! tammie & kelsie were very helpful and went out of their way to make our move as stress free as possible. i will definitely return to this location!

GREGORYC G.
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El cliente no dejó un comentario.

Kevin Q.
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The skip the line function did not seem to work but staff was very helpful and got us going quickly. Truck was old and beat up but did the job. Previous renters garbage was still in the cab.

JANET C.
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El cliente no dejó un comentario.

MOIZ S.
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They made my move that much easier with some simple customer service done right! Takes a big headache off your shoulder!! Love this location

MOIZ S.
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Customer service was amazing. I was treated amazingly and the truck had no issues. They really made my move that much easier!

MARK S.
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El cliente no dejó un comentario.

Sheraz R.
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If snow shoveling done when you have calendar of appointments and you know some one will be here any moment, it will save you law suit expenses.

ROBERT D.
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El cliente no dejó un comentario.

Daniel M.
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In fairness to this location, due to the Covid 19 lock down the facility was not open but contact was made via phone to arrange the drop-off. It didn't help matters that there was a snow storm in progress.

Francine L.
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El cliente no dejó un comentario.

COLLINW J.
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Always accommodating for last minute bookings, efficient and helpful thx JJT

LISAA S.
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El cliente no dejó un comentario.

RICHARDW G.
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Nothing but maybe have some one on site when customers drop off stuff

Chad M.
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Great customer service. Very kind and helpful!

JEAN R.
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El cliente no dejó un comentario.

JULIEL T.
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Absolutely nothing....maybe coffee and donuts. Lol. Kidding. Tammy was amazing!!!!

Paul A.
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I was charged for 2 days when I only used one day. The owner was looking into it for me to have the charge reversed but I have not heard back. It was rented from the Whimsical Emporium in Barrie. My number is (705) 716-1994 and my email is paulaus@gmail.com. I got the truck at 10am on January 12th, 2021 and returned it at 10:pm on January 12th, 2021. I just need a day credit given for insurance and the daily rate please 😀. This location was very friendly and it was great service on a side note.

DANICADAWN B.
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El cliente no dejó un comentario.

Anthony B.
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Everything was good. It was a short notice rental and Whimsical Emporium could accommodate. Thanks!

Maksym I.
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Truck wasn't ready 20 minutes after the scheduled pickup time. No cleared from snow, no washer fluid, blankets ordered not inside the vehicle. I had to wait in -20 degrees cold. Assistant working at this location, did not have any desire to help or provide good customer experience.

FRANK R.
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The onsite check-in agent could have been more helpful and friendlier. We are older people and are not experienced nor comfortable with a lot of online technology. Your agent was inpatient with our inability to fully check-in solely with phones.

STEVENC G.
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Thanks so much on taking care of all our needs!! Thanks you

ROBERTS T.
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Personally, I think everything went swimmingly. No regrets about using your services. Thank you very much. Cheers Robert

Tony W.
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El cliente no dejó un comentario.

Collin J.
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El cliente no dejó un comentario.

GAURAVDEEPSINGH M.
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El cliente no dejó un comentario.

PATRICIA D.
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Even though the truck is old it got the job done, Thanks again Pat D

KRISTOPHERWILLIA F.
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Extremely nice people. Vehicle very clean and well maintained.

BRIANE R.
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The equipment was clean, but like many uhaul trucks it was pretty beat up, especially mechanically.

Roland M.
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El cliente no dejó un comentario.

Lisa R.
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El cliente no dejó un comentario.

CLIFFORDL H.
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We had excellent service from this location. The truck was in great condition and ready for us at the scheduled pick up time. I highly recommend using this location when needing to rent a u haul.

DAVID D.
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The trailer we rented was not adequately prepared for us, there was over 2 feet of snow inside it. When we questioned the employee, she said it was not her job to clean the trailer and we should have brought our own shovel. As my husband is a cancer patient, I did my best to clean the trailer out with a plastic childrens shovel that the employee finally provided, but our items ended up being damaged by the remaining snow. The employee was not at all helpful, and was more interested in her child that was at the location with her, and watching videos on a computer, than assisting customers. The electric brakes did not work on the trailer, causing some difficulty in transporting the load that it was rented for. The drop off was equally unimpressive, as the employee just came to the door, and waved us off, telling us to leave. We did not receive any documentation or invoice that the rental was complete until we communicated with U-Haul head office. We have rented from U-Haul many times in the past, but NEVER again.

Sharon C.
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I pick this place every time I rent a Uhaul. The people here are so patient and helpful.

Ralph W.
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El cliente no dejó un comentario.

Wesley C.
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Doors were locked when we arrived and we weren't sure what to do but spoke with someone on the phone and they told us to start hooking up. I was very happy that they had the requested trailer available as this is often a problem with Uhaul. A young man helped us hook up and we left. We had checked in online so we thought we were good to go. I got a call shortly after saying we hadn't stopped at the office to pay! I didn't think there was anyone in the office since the door was locked. It all worked ok though.

Anne M.
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The first time I rented a vehicle from this location it had a leak and I was dripped on for a 2 1/2 hour drive. I was offered a $50 credit. The next time I rented a vehicle I told the dealer about my certificate yet it was not used on my transaction which meant I had to email head office to have it fixed.

WILLIAMA M.
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Multiple rentals from this location. Covid protocols are good. Operators are friendly and efficient. Trailer was in good repair and worked as expected. I'll be back.

Justin C.
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El cliente no dejó un comentario.

Holly W.
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El cliente no dejó un comentario.

ROLANDH M.
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I would have to say they are the best location that I have rented from.They were well organized.

ROBERTEDWARD M.
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El cliente no dejó un comentario.

GEORGE B.
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El cliente no dejó un comentario.

Myles C.
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Whimsical Emporium Barrie were superb and amazing flexible and helpful. I shall always use this location in the future.

CHRISTOPHERA H.
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Excellent Service

JULIUS C.
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El cliente no dejó un comentario.

JENISH M.
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El cliente no dejó un comentario.

ALAIN D.
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Excellent place. All kind of trucks, very clean and organized.

DIAN R.
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A little upset that the battery was dead the next morning and I had to boost the truck

JOHNROGER A.
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El cliente no dejó un comentario.

KENNETH H.
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Pickup truck was reserved ahead of time and had to shovel the snow out of the bed. It had snowed the night before, truck was picked up at 5pm. Waiting to pick up and finalize paperwork, a reservation was taken by phone and forced to wait until the call was completed. They could have been put on hold till we were done. Not the best experience at this location. The place inside is a mess and not very hospitable.

ALEXANDER K.
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El cliente no dejó un comentario.

DENNIS B.
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Would have been nice they would have explained features of the truck. Wasn't shown there's an over-drive button that needed to be switched on the highway, thus I ran through much more gas then I should have!!

Refael Y.
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El cliente no dejó un comentario.

Massimo P.
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We have rented from many different locations and this one is by far the best. She is an amazing woman and takes great pride in the vehicles that she rents out. They are clean, and she even has them ready to go when it's time to pick up. The customer service is just amazing.

BRADLEYCHARLES K.
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Friendly and accommodating staff. Easy to work with.

GENADIY B.
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El cliente no dejó un comentario.

Carrie-Anne G.
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Incredible customer service! They went above and beyond to help make my long distance move efficient and problem free. Would highly recommend. Very happy with the service!

Dan C.
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El cliente no dejó un comentario.

Cheryl K.
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Tammy really saved us in a stressful situation! She was so helpful and accommodating! I would highly recommend coming here!!

Liff Mara O.
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El cliente no dejó un comentario.

Michael L.
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Interior windows absolutely filthy. Overcharged for mileage. Not the locations fault. U-haul promise a large truck. Give me a small one. Have to make multiple trips. Should have went to your competition

STEVEN J.
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El cliente no dejó un comentario.

David C.
Clasificación:

at no fault of the local pick up place, my experience was actually poor. I needed a larger truck but got downgraded to a 15ft. I was also told the location was closed on Sunday so I rented on Saturday, intending to move and return on Sunday. I found out at the pick up that they are open on Sunday and were expecting the truck back before I even moved. The booking site and call center really need to be consistent, as I ended up having half the truck for half the time I needed. Next time I will go to this location directly and not deal with your online and call center.

JESSIE L.
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Friendly, accommodating and efficient. 5 stars.

JAMESE B.
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Lovely Mother & Daughter dream team! Both ladies were friendly and cheerful and soooo much more helpful than most locations nowadays. They checked the hitch hook-up for safety, and the trailer lights were also checked all around. I would highly recommend this location!

Richard B.
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El cliente no dejó un comentario.

Cody H.
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El cliente no dejó un comentario.

John P.
Clasificación:

Zero checks before picking up rental. I recorded the mileage myself and they overcharged for mileage. I recorded the fuel level and put fuel in back at the level I received it at. They charged me again for fuel that was incorrectly stated on the receipt. Not Happy.

Joe P.
Clasificación:

Excellent, professional courteous service.

CHRISTOPHERR J.
Clasificación:

Great service. Truck ready and waiting. A tank full on pick-up / full on return would be preferred to stop guessing as to how much gas you need - otherwise spot on.

Neili H.
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El cliente no dejó un comentario.

Andrew S.
Clasificación:

Booked in August for a truck in October for 9am and they didn't have one for that time! This was a huge inconvenience as we had to be out of the house for 3 pm and didn't get the truck until 3:30, I will never rent with Uhaul again!

MICHAELF K.
Clasificación:

Although my original booking was transferred to another location nearby, the representative at this location went above and beyond to accommodate my needs.

NICOLE F.
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El cliente no dejó un comentario.

Richard K.
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The inside of the cab was dirty, and muddy

Donald Y.
Clasificación:

Excellent service, Very professional quick and easy.

HAROLD H.
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El cliente no dejó un comentario.

Devin A.
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El cliente no dejó un comentario.

Granville H.
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El cliente no dejó un comentario.

KENNETHE S.
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El cliente no dejó un comentario.

Paul D.
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El cliente no dejó un comentario.

Jordan W.
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El cliente no dejó un comentario.

Ashten S.
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El cliente no dejó un comentario.

Sharon M.
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El cliente no dejó un comentario.

ANGELLAN G.
Clasificación:

Very disappointed with uhaul

CHIRAGKUMARRATIL P.
Clasificación:

Please just take reasonable price for 4 hours because I think your price is little higher.

Hai Thuong N.
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Need truck available for weekend!

Leo M.
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El cliente no dejó un comentario.

KATHERINEL M.
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El cliente no dejó un comentario.

MARY-ANNECHRISTI R.
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El cliente no dejó un comentario.

Jeffrey A.
Clasificación:

Had to wait over an hour and a half for my rental even though I had an 11am booking it wasn't ready until after 12:30pm... no discount was offered and no apology.. worst experience ever.

Michel P.
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Very helpful!

Christina P.
Clasificación:

The lady was outside helping someone else, so she took the truck key and asked if we gassed it up. Then we left.

WADESTEPHEN H.
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El cliente no dejó un comentario.

CHRISTOPHERR M.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

DIANAF B.
Clasificación:

El cliente no dejó un comentario.

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