Customer Reviews for Wheelz N Dealz
(U-Haul Neighborhood Dealer)

110 reviews

2126 Coopers Ln   Jeffersonville, IN 47130

(812) 364-5018

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 364-5018

2126 Coopers Ln
Jeffersonville, IN 47130

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They were open later than advertised on U-Haul website. This mattered big time as I was driving in from Georgia to complete a move in 24 hours. Friendly, professional services.

Alicia Le'Mon 
Rating:
5.0

Customer did not leave a comment.

TIFFANY HALL 
Rating:
5.0

Easy and efficient

Ronald Tolbert 
Rating:
5.0

Customer did not leave a comment.

Clay Helton 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bateman 
Rating:
5.0

Customer did not leave a comment.

GARRY COLLINS 
Rating:
4.0

Customer did not leave a comment.

Greg Wolters 
Rating:
1.0

The truck was super nasty and dirty which is giving me allergies reaction and short throt. Also there was no ramp to load and unload the stuff. I need my refund for this inconvenience. I have also put 4 gallon of extra gas!

Narayan Upreti 
Rating:
5.0

Customer did not leave a comment.

Charmelle King 
Rating:
5.0

Customer did not leave a comment.

Eric Riddle 
Rating:
4.0

It was a smooth transaction. Maybe have a designated place marked to leave personal vehicles during the rental.

greg houston 
Rating:
2.0

Customer did not leave a comment.

Stephen Mullins 
Rating:
4.0

Customer did not leave a comment.

Joseph Noe 
Rating:
5.0

Customer did not leave a comment.

Linda Woolbright 
Rating:
5.0

Customer did not leave a comment.

Gregory Bolton 
Rating:
4.0

Customer did not leave a comment.

William Oates 
Rating:
5.0

Very polite and professional

CHRYSTALl LEACH 
Rating:
4.0

Customer did not leave a comment.

Darin Richardson 
Rating:
5.0

Customer did not leave a comment.

Ali H 
Rating:
4.0

Customer did not leave a comment.

Lucian Ayers 
Rating:
5.0

My online pickup was a different location, but it all worked out, nice customer service agent at pickup

Amy Walker 
Rating:
4.0

Customer did not leave a comment.

William Finn 
Rating:
5.0

Turn signal was broke, but the contact made note of the repair and got on it right away. Good guy.

Caleb Thompson 
Rating:
4.0

Customer did not leave a comment.

Timothy Frazer 
Rating:
4.0

I dropped the uhaul off after only 23 hours of use and I get charged for another days use. There was not set time to drop off and was told if I went over 24 hours that I would get charged for another day.

Michael Payne 
Rating:
5.0

Customer did not leave a comment.

PAUL BYRNES 
Rating:
3.0

Customer did not leave a comment.

betsy jones 
Rating:
1.0

For less than 60 minutos I was charged a full rate. Pickup a dirty truck, cabin had cigarette butts everywhere. Took me more than one hour to clean and sweep before using it. Thanks for charging me extra.

Bruno Artioli 
Rating:
3.0

If you are not going to be there at the pickup time, please at least leave a voicemail message to let the customer know. Also, for safety, a light check should be a standard practice before the customer drives off. That was not offered here.

Alan Kemper 
Rating:
5.0

Customer did not leave a comment.

Sam Goedecker 
Rating:
5.0

Customer did not leave a comment.

Rick Henninger 
Rating:
5.0

The cellular internet is very slow in the area, maybe offer a free wifi so when someone is checking in on their phone. They will be able to do so with ease. Thank you

Paula Powell 
Rating:
5.0

Customer did not leave a comment.

Toni Seay 
Rating:
3.0

Customer did not leave a comment.

alexis ping 
Rating:
2.0

Customer did not leave a comment.

James Williams 
Rating:
3.0

Check engine light was on, passenger side mirror was broken!

David Vaughn 
Rating:
4.0

Customer did not leave a comment.

David Wright 
Rating:
5.0

I was very pleased with my uhual rental experience at this location.

Darrell Hurst 
Rating:
3.0

Customer did not leave a comment.

Molly Lawson 
Rating:
2.0

Did not receive a call the day before to confirm appointmented. Called myself and no answer .. then called U-haul main customer line to confirm pickup time & equipment. Completed online check-in. Arrived at the confirmed time and no one was at the location. Doors locked, lights off with a handwritten sign indicating to check-in online for 24/7 pickups. Trailer was on property but was not loaded with the reserved pads and dolly. Received a call from U-haul asking if I was going to pick-up the trailer. Confirmed that I had picked up the trailer and shared details about closed location and I had been shorted the dolly & pads. Received an email hours later that the reservation had been cancelled. I had to call uhaul main line to straighten everything out. Disappointing and frustrating experience.

CHARLES Engelsher 
Rating:
3.0

Customer did not leave a comment.

Patricia Glueck 
Rating:
5.0

Customer did not leave a comment.

Madison Chapman 
Rating:
5.0

Great customer service and easy to work with

brad worrall 
Rating:
5.0

Only bad comment I have is your call center!!! You can no long check with local shop as all calls go to call center!! All they do is read a script, snd ask irrelevant questions!!!

Kenneth Ireland 
Rating:
1.0

You mess up my reservation every time! I hate U-Haul!!

David Vaughn 
Rating:
5.0

Customer did not leave a comment.

William Orwick 
Rating:
3.0

The man that helped me was very nice but the truck was dirty inside and out and the windshield looked like it hadn’t been cleaned in weeks .

Christine Murray 
Rating:
5.0

Customer did not leave a comment.

Crystal Cleveland 
Rating:
5.0

Customer did not leave a comment.

Amy Dixon 
Rating:
5.0

Everything was just fine. I don't see how your company could do any better. Was very pleased.

Joseph koch 
Rating:
3.0

Customer did not leave a comment.

Theresa Jones 
Rating:
3.0

Customer did not leave a comment.

maria torres 
Rating:
4.0

The local shop was very nice and helpful. Truck was filthy dirty with trash.

WILLIAM WIGGLESWORTH 
Rating:
3.0

I went the the store In Clarksville Indiana on eastern boulevard , A very good location but really need somebody to run that store it’s sad ! I think if you drug tested everybody you wouldn’t have to many left ! Where I picked up the dolly their was nobody their so I went to hook up the dolly and then they come pulling up ! No one on sight ! It’s hard to run a Business with no one there and incompetent people !

Mark Shrader 
Rating:
5.0

Customer did not leave a comment.

Matt Jochum 
Rating:
5.0

Customer did not leave a comment.

Frank Riggs 
Rating:
3.0

Customer did not leave a comment.

Mark Copeland 
Rating:
3.0

Customer did not leave a comment.

Alisha Roop 
Rating:
5.0

Customer did not leave a comment.

Michelle Clark 
Rating:
5.0

Customer did not leave a comment.

Kelly Fields 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KELLY 
Rating:
1.0

low tire pressure light was on when picking up vehicle. Was told that it was documented and to ignore.

LAWRENCE REIS 
Rating:
5.0

Customer did not leave a comment.

David Maples 
Rating:
5.0

Customer did not leave a comment.

Frank Billmayer 
Rating:
3.0

Customer did not leave a comment.

Allison Daley 
Rating:
5.0

Customer did not leave a comment.

Jonathan Rajala 
Rating:
3.0

The trailer worked well for my needs and had a nearly flat tire that did hold air for the week after filling. I did not catch that until just before loading my motorcycle. I did return the trailer a bit oily on the front because of a rear end leak on my towing vehicle which the technician pointed out to me upon returning.

James Doering 
Rating:
1.0

While the vehicle was clean on the inside, the outside looked like it had been driven through mud. The customer service was completely awful and the guy working that day was acting very nervous and suspicious.

Kody Thomas 
Rating:
2.0

Guy just said leave keys on the table and he would take care of it later

TRACY MARIE LANG 
Rating:
3.0

Why are they trying to charge me extra? I replaced the gas and returned it on time as scheduled.

Sonia Rawlins 
Rating:
3.0

Again Wheelz N Deals was fine and helped bail Uhaul out.

James Jeffries 
Rating:
2.0

Customer did not leave a comment.

Peggy Hood 
Rating:
5.0

Customer did not leave a comment.

LINDSEY PITTS 
Rating:
5.0

Customer did not leave a comment.

bart jones 
Rating:
5.0

Customer did not leave a comment.

Gilmar Siza 
Rating:
5.0

Pick-up and drop-off were a breeze. Mike was very helpful and accommodating! I will definitely use Wheelz N Dealz for my next UHaul rental!

Karen Queen 
Rating:
5.0

Customer did not leave a comment.

Doris Fulkerson 
Rating:
3.0

Customer did not leave a comment.

Andrew Ward 
Rating:
3.0

When someone rents an appliance dolly they should get one. We were given a little box hand truck. Nearly impossoble to move a large refrigerator with.

RIcky White jr 
Rating:
3.0

Tight lot to back a trailer. Office dark. People good.

SIDNEY BOND 
Rating:
5.0

Very nice people there

Jose Matos 
Rating:
4.0

Fast speedy service!

tony jackson 
Rating:
5.0

No complaint's, they were kind and very easy to do business with.

Stephanie Thomas 
Rating:
5.0

Nothing

will oates 
Rating:
4.0

Customer did not leave a comment.

gregory fergason 
Rating:
5.0

Customer did not leave a comment.

Daniel Davis 
Rating:
4.0

Customer did not leave a comment.

Tonia Roeper 
Rating:
3.0

Would not help detach the trailer off the truck

Tonia Roeper 
Rating:
3.0

Customer did not leave a comment.

Sean Troy 
Rating:
3.0

Customer did not leave a comment.

Adam Johnson 
Rating:
3.0

Went to location on email then was told we had to go to a different location. No phone call telling us different location.

Bennett Kissel 
Rating:
3.0

Having some guidance or assistance with unhooking and unloading the car from the trailer would be very helpful.

Laura Boos 
Rating:
5.0

Customer did not leave a comment.

KENT ANGELL 
Rating:
4.0

Guys were great and accommodating. Will use this location again as needed.

Curtis Blankenship 
Rating:
5.0

Customer did not leave a comment.

Lori Sash 
Rating:
4.0

cup holder had spilt coffe on it .. otherwise clean.

david erickson 
Rating:
2.0

Location has little to no cell service, which is terrible when trying to rent through the mobile app. Various vehicle fluid spills and trash all over rental site area. Rental trucks parked too close together to take proper photos.

Heather Warnat 
Rating:
5.0

Check the tires. one was in good condition but the other I thoiught would not have made the trip but somehow it did.

June Rogillio 
Rating:
5.0

Customer did not leave a comment.

VIVIAN WOODSON 
Rating:
5.0

Large lot for easy drop off.

SHAWN CUMMINGS 
No reviews have been submitted for this location.

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