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robert Z.
Customer Reviews for Wheels R US Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The service provided was above board. They were extremely helpful completing the return process.
Michael W.Communication is key! No one took a minute to inform.me that my reserved truck was not available. Due to your low inventory of trucks in the area, I was made to drive 24 mins out of the way to get the truck, to then find out the truck wasn't there. Additionally, when I left, I was called back 1 hour later and told if I didn't pick up by noon I would lose my opportunity to rent the truck. The place wanted to close early so they could go Christmas shopping. Basically, I lost my entire morning, because uhaul dont care to communicate with their customers.
Martina G.The owners were very pleasant and being able to return at anytime was great
TINA S.I was charged a $25 cleaning fee for a little bit of sand on the floorboard of the cab. I have rented over 100 trucks in the last couple of years and have NEVER EVER been charged a "cleaning fee". I ALWAYS clean the bed and the front and I am beyond myself that I was charged this stupid fee for NO reason
JENNIFER H.Cycle equipment for Inspections by a Uhaul Company Rep. who has a vested interest in your company name. Walking the truck for damage is a must I understand from the customer but some things are not found until after you start to use the equipment. As a customer I assume your locations are doing a check list from Uhaul. After leaving your location and and loading your truck and auto transport. Here is what I found: Auto transport - fender you lower to exit your vehicle after loading was wire tied on instead of replacing the bolts. As the fender was not seated correctly my door would touch the top of the fender frame unless I pushed it down. Truck - Tire was out of balance but only noticed after hitting the highway after loading. After drop off at Jaber's Pharmacy. It was noticed that there was a spot on one of the tires of the auto transport where the tread had come off. The lady checking it in made a note and was taking it out of service for her manager to look at. Maybe you already do but have your drop off location's complete a check list before your equipment is put back in service.
JOSHUA B.Beneficial and friendly service. I could recommend this location.
Hans R.My only complaint is, I did the express checkout ahead of time & it still takes 45 minutes to pickup the trailer.
Rosemary M.Good customer service
BRENDA W.It sucked !!!!! had to wait 2 hours for my reserved car dolly then they wanted 3 people to sign for it. If I didn't need to pick up my sister in laws car that day I would of walked out .... I used it for about 1 hour and a half and it took longer to sign it out and then sign it back in .. NEVER AGAIN I will get a tow truck or spend 2800 and buy one before I go through that mess...
toni W.Everything again went as expected, smoothe transaction dropping off the trailer. Thank you, Gary
GARY B.Crowded
CYNTHIA M.Everything was great, friendly team!
Robert L.Fantastic experience here. Very friendly and accommodating.
Michelle H.