Customer did not leave a comment.Michael P.
Customer Reviews for Wheals & Deals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Associate was helpful enoughventry T.
Large site and easy access. Individual was helpful getting the trailer parked in the location. Great experience.larry G.
Service is consistently first rate, the representative is always professional, courteous and happy to answer any questions regarding the operation of the equipment. Despite the shift from "service", in the service industry, you can always count on a refreshing, personable interaction. I always look forward to renting from here!Paul R.
The movers were quick and very professional. I will definitely use them again.Reginald J.
No improvement, Mr.K provided above and beyond great service! I'd recommend him to anyone! I was blessed with so much more than a rental today! Thanks Mr.Kthabatha S.
Customer did not leave a comment.JOHN I.
The representative was very helpful and nice. We had a great conversation. I have used this location before and will again as needs arise. I strongly recommend this location.Ben B.
Perfect once again!Kimberly C.
Customer did not leave a comment.Elizabeth B.
A complete renovation of the office area! Clearly taking what was an exceptional experience and making it extraordinary. Service was above and beyond as usual. I visit this location frequently due to my poor judgement in automobiles and he always has the correct equipment available. I could not recommend more highly!Paul R.
Everything was excellent.William M.
Excellent customer service, always friendly & helpful!JOHN U.
Using the app to sign-in was the only discouraging part of this process. Uploading the necessary pictures at this location took a very long time. I'm not sure why but my sign-in process was inconveniently long for this reason alone.Eric W.
Great & friendly customer service!JOHN U.
Customer did not leave a comment.Natalie M.
Customer did not leave a comment.BRANDON P.
I would recommend for drop off onlyTimothy P.
Customer did not leave a comment.Pamela M.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.dquan M.
The technician is very friendly and helpful. He was well aware of assigning and receiving equipment.Renita M.
Store hours said it was open no one there to help return trailer. No room to unhook trailer no equipment there to get trailer off of trailer hitch will not return equipment there again will go to different locationTroy L.
The staff was friendly, but the office location looks like a junk yard that needs organization. Nice people, but the office was tight and reminded me of a hole in the wall in need of a mass clean-upValire CarrCopel C.
The typical exemplary service I've come to expect from this location. Extremely helpful, engaging and knowledgeable. Equipment is always fully functional, clean and maintained.Paul R.
Well, I went to 3 different locations trying to drop off the truck. If this was the last place I went, the building was small, filthy, cluttered, dirty. If it was the second place I went, it was closed on Monday. It was July 31st (a Monday) and the first time they were closed on Monday. I did not get to see inside, but they did not have a drop box. The first place I went looked like it was closed. The entire business seemed to be gone.Renee N.
Great Service !CHARLES C.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.joy G.
Customer did not leave a comment.RICK R.
Customer did not leave a comment.Nina T.
I used the app on my phone and a lack of internet made it difficult to load pictures to the app.Jennifer P.
Customer did not leave a comment.RICK R.
This is, without doubt the most customer service oriented U-Haul location I've ever visited. The U-Haul representative is polite and helpful with every step of the process. Furthermore, he's extremely understanding when any issue may arise that may or may not be the fault of the customer. I wish every company that I did business with, was this well run and every employee, this courteous!Paul R.
Customer did not leave a comment.William S.
Very friendly service. Easy to work with. Highly recommend.Kate F.
Very professionalChristopher M.
Always thinking of the best rental structures to save my design business money on logistics Thank you!!Frances T.
Location was clean and they made the dropping off process easy.Kristina C.
The owner always has a van to serve my interior design needs and so courteousFrances T.
professional service, great equipment , fast and easy.khaled K.
Customer did not leave a comment.brian B.
Customer did not leave a comment.Roscoe R.
Wasn't told about extra milage, put gas in truck guess it wasn't enoughCathy V.
I don't think it's fair I have to put gas back in the uhaul, Pay a dollar per mile, and then I'm charged a gas fee? Seems like robberyDylan T.
Customer did not leave a comment.eddi G.
Customer did not leave a comment.CHANTALE S.
Fast friendly service and a extremely easy stress free processDana M.
Awesome service!!Laurie S.
Customer did not leave a comment.Shanitra C.
Nothing everything went wellHorace M.
Customer did not leave a comment.Michael F.
Customer service at the store was outstandingStacy M.
Owner was very helpful. Even after hours he took the time to make sure I had my rental in order. Over and above in my opinion. Thank you so much.William R.
Customer did not leave a comment.Bill E.
Customer did not leave a comment.samuel R.
Customer did not leave a comment.Rita F.
Customer did not leave a comment.Preston H.
Customer did not leave a comment.Kevin H.
No improvement needed. I was met with professionalism, courtesy, and kindness.Theresa O.
Customer did not leave a comment.corey D.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.walter S.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.JONQUIL W.
Customer did not leave a comment.Cassandra L.
Customer did not leave a comment.Brian L.
The guy was very friendly and helpful! :)London S.
The easiest time I've ever had renting a vehicle from U-haul. I highly recommend this location and will use again when needed.Helen B.
Very friendly owner and smooth experience. I received excellent customer service from this location. Would highly recommendStephanie M.
My experience went smooth. I did contactless pick up, the instructions were clear, the U-haul van was clean and easy to locate. The key was easy to locate and the van was in good condition.HENRY H.
Unfriendly rep, I didn't know or want to have to download an app to get my truck even though I'd have to get the key from rep anyway. He seemed bothered by us being there. Though we were the only ones there. He took and leaf blower to the cab before I entered. Odd. Nothing was wiped down. Mud on the mats, but fine it's been a rainy week. I pointed out unmarked damage and he responded with just take pictures and you bought insurance so it doesn't matter. Well it does matter. I shouldn't have any sort of a claim in my name for preexisting damage that he didn't log. Fishy... Scamish... ??? Engine sounded terrible, which I'm sure doesn't equal great gas milage. Once we opened the back of the truck we found nails, broken glass and other debris. I swept it out because I didn't want our belongings damaged. And made sure that there wasn't anything left in the truck after our use. The after hr check out is needing major overhaul. Tell me from step one what pics need to be provided so I don't have to jump from one program to another. Especially in weak signal areas. Had to restart process due to this issue. Gas gauge and mileage should be verified by pic from the start. Don't have me type it in and follow up by telling to provide proof. 🤦 But hey you'll make sure to charge for all miles and gas gallons... Seems a bit unbalanced and smells like shady business practices. Oh and making me take a picture of where the truck is parked for next user?... Um next to or between the other U-Haul trucks? What purpose does that serve. Tell me to take a pic of the plate number. That's clear and unique. Just saying.. practice what the preach.Nichol J.
Customer did not leave a comment.robert L.
Kelly was great! He was pleasant and friendly! I had to extend my rental since my closing was delayed and he worked with me to accommodate. I really appreciate it!Sally M.
I received wonderful service from this location.JOSEPH J.
I always rent trucks here because of the excellent customer service. The owner is always helpful, kind and friendly!!!Crystal J.
The owner was open on Sunday morning and was very helpful!!Daphne B.
Friendly owner and pleasant to work with.PAUL R.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Corlis P.
Customer did not leave a comment.PAMELA M.
There is nothing to improve here the man in charge is always so sweet and nice. He understands the hassle of moving and that it can be a pain for people, so he really make sure your experience is a great one. If I ever need to move on my own again his place of business will always be my first choice.Latisha L.
Customer did not leave a comment.Beatty L.
This was our second time renting from this uhaul area and serves was just as great as the last time.laronja V.
Excellent experience for me.James W.
Quick and friendly service. Highly recommended.Tracey C.
Keep up the great customer service and vehicle availabilityMona P.
Customer did not leave a comment.Shaneil M.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Randall L.
The truck was a bucket of bolts. Very shaky and bounced all over the road. Less than 4 miles to the gallon of gas. Good thing I didn't have to go far. My location for pickup was changed a couple days beforehand causing me to have to go more miles than planned from the original pu location. I didn't get the moving pads I ordered either. Good thing I didn't do a real early morning or late evening pickup as the 24/7 thing wasn't applicable at this location and I had to wait for the owner/manager to show up. Why wasn't I warned of this ahead of time? Just an overall bad experience.Grady N.
Customer did not leave a comment.sandy P.
I don't know if to much more you can do. I called with doubts of getting a Uhaul since I had no reservation. I was promptly assured that the size and prize I was looking for was available. This made me a very happy customer. I would recommend this U -Haul facility to anyone looking for a U-Haul ThankyouColleen B.
Customer did not leave a comment.Jason R.
Great location!Elizabeth G.
Customer did not leave a comment.Laurie W.
Customer did not leave a comment.Barbara B.
Everything went well!AnneMarie M.
great customer service fast and professional, easy access and equipment well-maintained. Thank you U-Haulkhaled K.
The truck had no AC over 35. We really didn't realize this till we hit the interstate on the way to our destination. Basically 95% of our driving was without air conditioning. So when I returned the vehicle there was no one there to talk to so I completed the check out and contested the bill. I was told someone would contact me directly. That has not happened and on top of that I have been charged the full amount. I will no longer use U-Haul service after this unless someone contacts me into resolve the situation.Steven Y.