Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)

201 reviews

2750 NW North River Dr   Miami, FL 33142

(786) 380-4326

Office Hours

  • Mon-Fri: 6:30 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(786) 380-4326

2750 NW North River Dr
Miami, FL 33142

Services at this Location:

Office Hours

  • Mon-Fri: 6:30 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The employee first gave me the wrong vehicle and then gave me a truck with broken windshield wipers. I asked to have them fixed and she just put the wiper back on and said it was fixed. Part way through my drive it started pouring and I turned the windshield wipers on only for them to break and leave me with absolutely no way to see where I was going. It was a nightmare.

SARAH HOUCHENS 
Rating:
5.0

Customer did not leave a comment.

Isabel Sarmiento 
Rating:
5.0

Customer did not leave a comment.

Solangel Cruz 
Rating:
3.0

Customer did not leave a comment.

joel welch 
Rating:
2.0

The location is a gas station with a hectic flow it seems. They weren’t able to take payment right away and tried to do it multiple times before switching to a mobile device. The overall experience was crazy since I went to 3 different U-Haul locations in order to get my request fulfilled because U-Haul booked w/o having the rental available

NELSON X VILLEGAS 
Rating:
5.0

Excelente service

Armando Gonzalez 
Rating:
4.0

Parking lot

MARIEBETTY JUSTE 
Rating:
4.0

Customer did not leave a comment.

LORENA SAEDI 
Rating:
2.0

The truck leaked in the front and the back.

micaela huber thacker 
Rating:
5.0

When you return the truck you should be able to get a receipt .for return vehicle..

Tyrone Washington 
Rating:
5.0

Customer did not leave a comment.

Darling Perez 
Rating:
5.0

Friendly staff and quick process. Highly recommended.

Zoltan Kalu 
Rating:
5.0

Buena atención

Isrrael Jarquin 
Rating:
5.0

Was really easy rent the van , the service was fast and the van was really clean. 😊 thanks.

Yorleni Palacios 
Rating:
3.0

Customer did not leave a comment.

Miez-GERALDO DIA Ebenezer 
Rating:
4.0

Always have good experiencer at WestStar.

Michael Moore 
Rating:
5.0

Great customer service!!!!

Sandra Vallina 
Rating:
5.0

Customer did not leave a comment.

Jairo Sandoval 
Rating:
5.0

Customer did not leave a comment.

Francisco Matamoros 
Rating:
5.0

Customer did not leave a comment.

julio andino 
Rating:
4.0

Al camión le hacia falta la carreta para mover cosas eso ayudaría mucho al cliente

Felix Herrera 
Rating:
5.0

Very friendly and profesional

ROBERTO DELGADO 
Rating:
5.0

Customer did not leave a comment.

YERIS BARRIOS 
Rating:
1.0

The area is extremely congested, you can’t even exit the premises without having to wait over 20 minutes for people to finish filling up industrial 18 wheel trucks. There is no space, not even a parking lot, it’s literally a gas station in the middle of little Havana.

Jorge Garcia 
Rating:
5.0

Customer did not leave a comment.

Jhonatan Felix Caro 
Rating:
3.0

The parking was not clear, first they told me to park in a place that wasn’t big enough for the truck, besides that I would say it was ok

Diego A Clavijo 
Rating:
5.0

Customer did not leave a comment.

sanon Marcel 
Rating:
2.0

The only driveway entrances were closed off with caution tape and cones while staff were power washing the pavement. The staff was VERY NICE but it was definitely a run down area with houseless folks soliciting behind the station and a very complicated parking situation for the uhaul. Again, the guy who helped us was incredibly nice. Wouldn’t come here as a family though.

Brennan Rodriguez 
Rating:
5.0

Remove the option to rent a truck/van from the website if you do not offer the service, (drop off at a different location)

Henry Camacho 
Rating:
5.0

Everything was super easy thanks 👍

George Garin 
Rating:
5.0

Customer did not leave a comment.

MANUEL ESCOBAR 
Rating:
5.0

Great!!!!

Luis Palacios 
Rating:
3.0

Customer did not leave a comment.

MELISSA MENDOZA 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN HERNANDEZ 
Rating:
3.0

The customer assistance was very pleased

Jorge Alcerro 
Rating:
3.0

Me cobraron 2 veces el servicio de la van en mi tarjeta!!! Esto que cosa es?! Necesito que me devuelvan mi dinero

carolina vivanco 
Rating:
3.0

Customer did not leave a comment.

Lazaro Trueba 
Rating:
5.0

Todo muy bien

Rolando Readigo 
Rating:
5.0

Customer did not leave a comment.

Lissette Elguezabal 
Rating:
5.0

Excelente trato

Roberto DeLaPaz 
Rating:
5.0

Okay

victor lopez 
Rating:
5.0

Customer did not leave a comment.

pedro gonzalez 
Rating:
5.0

Customer did not leave a comment.

Luis Morales 
Rating:
5.0

Customer did not leave a comment.

Mario D'Alessandro 
Rating:
5.0

Customer did not leave a comment.

JUAN GONZALEZ 
Rating:
5.0

Excelente servicio

Jesus Rodriguez 
Rating:
4.0

Customer did not leave a comment.

John Gaber 
Rating:
5.0

Everything was ok, great experience in general terms.

Juan Rufin 
Rating:
5.0

Great service!!

Ricardo Lopez 
Rating:
3.0

I was rented a 26' truck with 4 nearly bald rear tires. I sent in a message stating this but I didnt have another vehicle available. The only response i received was a message with the co tact number for roadside services. I found out that even though i messaged that the truck had bald tires it was still scheduled to be given to another one way trip customer going to Indiana. Fortunately i showed the tires to the folks where i returned the truck and they said they would remove the truck from its scheduled trip.

Joseph Feheley 
Rating:
5.0

The entire experience was great and Brandy is the BEST!!!!!

MICHAEL MURRAY 
Rating:
5.0

Customer did not leave a comment.

Eduardo Garcia 
Rating:
1.0

They didn't gave me the correct truck, the information that was on paper didn't correspond to the van I used. I made the mistake of not documenting the mileage and pictures of the van I took when I left the facility. After returned the van I was charged more because the person that used the van that was in my reservation drove more than a 100 miles

Samuel Little 
Rating:
5.0

great centrally located station

JUAN SANTAMARIA 
Rating:
3.0

Customer did not leave a comment.

robin Porter 
Rating:
5.0

Customer did not leave a comment.

guillermo gonzalez 
Rating:
5.0

Customer did not leave a comment.

TEUDIS HERRERA 
Rating:
5.0

Customer did not leave a comment.

ruel bryant 
Rating:
5.0

Customer did not leave a comment.

Andres Gonzalez Grandas 
Rating:
3.0

Customer did not leave a comment.

Ruth Lynah 
Rating:
1.0

They charged my card for $400 and sent no bill or explanation of charges!!

Alain Gonzalez 
Rating:
5.0

Customer did not leave a comment.

AUGUSTE ANTOINE 
Rating:
5.0

Very helpful, friendly and people are great helper

Jairo Cortez 
Rating:
1.0

Roaches everywhere

Aimee Martinez 
Rating:
5.0

Customer did not leave a comment.

ANDRES FORTUNY 
Rating:
5.0

Customer did not leave a comment.

Carlos Sanchez 
Rating:
2.0

Customer did not leave a comment.

mario Dalessandro 
Rating:
4.0

We tried to connect our SUNPASS transponder to the tag on the truck but couldn’t. The tag was associated with another transponder for some reason. We were concerned we would incur additional fees even though we used our own transponder.

Judy James 
Rating:
5.0

Absolutely nothing! It was quick, easy and reasonably priced. I would recommend and use again when needed. Thank you!

Victor Santiago 
Rating:
3.0

The woman in the gas station was so kind and patient.

Alexis Austin 
Rating:
3.0

There wasn’t much space for returns but we were able to make it to work.

MARK POTEET 
Rating:
2.0

Customer did not leave a comment.

Luis Sulbaran 
Rating:
5.0

Customer did not leave a comment.

Robert McCurley 
Rating:
3.0

Customer did not leave a comment.

Michael SaintAmour 
Rating:
5.0

Customer did not leave a comment.

Eveling Jarquin 
Rating:
1.0

The location is a gas station so when the back is full of Uhaul trucks there is no we’re to park I find an open space and as soon as I walk in I get told in a very hostile way I cannot park there and to find another spot, I cooperate and ask where the truck should be parked every spot they mentioned was already taken… I tell them that and them I am told to park it across the street I park the truck so that I am not in the road and once I go back in you guessed it I’m berated by the people inside that I cannot park there. I then tell them to park it themselves but nope they tell me to move it again at this point I’m visibly upset but I ask where to and they point again to another spot…. I go back outside move the truck come inside and finally all set. My problem with this is if you can’t handle running a Uhaul and a gas station either hire more employees or stop running a Uhaul. I wish I could leave a worse review than 1 star they’re attitude and snarkiness was horrible and not to mention the service.

ZACHARY MORANA 
Rating:
2.0

the personal was friendly. But the service was terrible.

Miguel Canal 
Rating:
1.0

Customer did not leave a comment.

Maria Troncoso 
Rating:
5.0

Customer did not leave a comment.

Isabel Capote 
Rating:
5.0

Truck needs an alignment because it was shaking so bad and really waste too much gas and we take forever to get to destination but besides that not bad service.

YURIS PEREZ 
Rating:
4.0

Customer did not leave a comment.

paula peralta 
Rating:
1.0

Customer did not leave a comment.

Abelardo Khouri 
Rating:
5.0

Best service

LUIS BERTHIN 
Rating:
5.0

Customer did not leave a comment.

Jose Rivas 
Rating:
5.0

Customer did not leave a comment.

Greg Riley 
Rating:
5.0

Customer did not leave a comment.

Jose Alpizar 
Rating:
5.0

Customer did not leave a comment.

Yazmin Rivera 
Rating:
5.0

All good

NARCISO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Diego Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Rhonnie Messina 
Rating:
4.0

Customer did not leave a comment.

Kirk Diehl 
Rating:
5.0

Customer did not leave a comment.

Juan Aragon 
Rating:
1.0

Truck needs severe maintenance. Brakes are bad transmission needs attention

Jamita McMillan 
Rating:
5.0

The service was excellent, the attendant was courteous.

VICTOR ARELLANO 
Rating:
4.0

The staff was efficient kind and friendly. The Van was dirty and the gas tank was not full as in other stores. However, the van was easy to drive and comfortable. Prices are reasonable. Please clean the van frequently and keep the tank full!! Thanks for your service.

edda aponte 
Rating:
5.0

Customer did not leave a comment.

jorge miranda 
Rating:
1.0

When I got the trailer to my home to load I noticed the right front tire looked visible low.I got my tire gage to check.It had zero air pressure,and I mean 0 . I checked the others and found the left rear tire had 28psi.both of the others had the prescribed 65psi. In your sales information you did not mention there’s no ramp,even though there’s information poster on the inside wall telling how to deploy it.Also there’s no tongue jack meaning a very heavy lift off and on in order to remove it so we could load my pickup with very heavy stuff up a ramp .I feel as if you put my life in jeopardy with the low tires.Just think what could’ve happened on my 300 mile journey had I not checked.The other items, the ramp and the tongue lift is a poor business decision if not outright neglect for the clients safety.It took almost 30 minutes for the paperwork.And I’m registered with my card on file.

thomas holmes 
Rating:
5.0

Customer did not leave a comment.

Harvey Larramendy 
Rating:
4.0

Customer did not leave a comment.

William Wyler 
Rating:
5.0

Customer did not leave a comment.

Jose Salas 
No reviews have been submitted for this location.

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