Customer Reviews for WestStar
(U-Haul Neighborhood Dealer)

131 comentarios

2750 NW North River Dr   Miami, FL 33142

(786) 380-4326

Horario

  • Mon–Fri
    6 a. m. - 3 p. m.
  • Sábado
    6:30 a. m. - 2 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(786) 380-4326

2750 NW North River Dr
Miami, FL 33142

Servicios en esta ubicación:

Horario

  • Mon–Fri
    6 a. m. - 3 p. m.
  • Sábado
    6:30 a. m. - 2 p. m.
  • Domingo
    Cerrado
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

There wasn't much space for returns but we were able to make it to work.

MARK P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eveling J. 
Clasificación:
1.0

The location is a gas station so when the back is full of Uhaul trucks there is no we're to park I find an open space and as soon as I walk in I get told in a very hostile way I cannot park there and to find another spot, I cooperate and ask where the truck should be parked every spot they mentioned was already taken… I tell them that and them I am told to park it across the street I park the truck so that I am not in the road and once I go back in you guessed it I'm berated by the people inside that I cannot park there. I then tell them to park it themselves but nope they tell me to move it again at this point I'm visibly upset but I ask where to and they point again to another spot…. I go back outside move the truck come inside and finally all set. My problem with this is if you can't handle running a Uhaul and a gas station either hire more employees or stop running a Uhaul. I wish I could leave a worse review than 1 star they're attitude and snarkiness was horrible and not to mention the service.

ZACHARY M. 
Clasificación:
2.0

the personal was friendly. But the service was terrible.

Miguel C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Maria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel C. 
Clasificación:
5.0

Truck needs an alignment because it was shaking so bad and really waste too much gas and we take forever to get to destination but besides that not bad service.

YURIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

paula P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Abelardo K. 
Clasificación:
5.0

Best service

LUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yazmin R. 
Clasificación:
5.0

All good

NARCISO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonnie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kirk D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A. 
Clasificación:
1.0

Truck needs severe maintenance. Brakes are bad transmission needs attention

Jamita M. 
Clasificación:
5.0

The service was excellent, the attendant was courteous.

VICTOR A. 
Clasificación:
4.0

The staff was efficient kind and friendly. The Van was dirty and the gas tank was not full as in other stores. However, the van was easy to drive and comfortable. Prices are reasonable. Please clean the van frequently and keep the tank full!! Thanks for your service.

edda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jorge M. 
Clasificación:
1.0

When I got the trailer to my home to load I noticed the right front tire looked visible low.I got my tire gage to check.It had zero air pressure,and I mean 0 . I checked the others and found the left rear tire had 28psi.both of the others had the prescribed 65psi. In your sales information you did not mention there's no ramp,even though there's information poster on the inside wall telling how to deploy it.Also there's no tongue jack meaning a very heavy lift off and on in order to remove it so we could load my pickup with very heavy stuff up a ramp .I feel as if you put my life in jeopardy with the low tires.Just think what could've happened on my 300 mile journey had I not checked.The other items, the ramp and the tongue lift is a poor business decision if not outright neglect for the clients safety.It took almost 30 minutes for the paperwork.And I'm registered with my card on file.

thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amaral N. 
Clasificación:
1.0

The van was ready, had to ask for a walk around of the car. They took additional time to pull around as it was not ready. We're running behind got in and the cab was dirty. Terrible, would not recommend to anyone.

Sarah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvonne S. 
Clasificación:
4.0

Friendly employees. It was very handy since it is a block away from the Cubesmart we used. The van is almost new.

Jessi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila M. 
Clasificación:
4.0

We were glad to find a 26' truck. However, it was very far from our home.

Debbie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mustafa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

shantelle P. 
Clasificación:
5.0

Recomendado 100% muy buen servicio el transporte en muy buenas condiciones limpio 5 ⭐️⭐️⭐️⭐️⭐️Gracias por el buen servicio

ENRIQUE C. 
Clasificación:
5.0

La atención al cliente es excelente en este lugar (lo comparo con la atención al cliente en Miami que es horrible donde quiera que vayas). Tenía mis dudas pq nunca antes había rentado un camión por horas, pero ellos tienen una buena experiencia. Dianelis fue muy eficiente y profesional, ella fue la que me atendió en la mañana y ella me lo recibió en la tarde, pero todos/as lo fueron también.

Luerlis G. 
Clasificación:
4.0

Nice and easy but place was difficult to find

Tiffany G. 
Clasificación:
3.0

The front windshield was broken from center all the way to both sides. Looked like a bowling ball hit it. Windows and side mirrors dirty. Drove it as is.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

franklin H. 
Clasificación:
3.0

This location was one of the few that had the equipment we were looking for, however was disappointed zero supplies were available.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa C. 
Clasificación:
5.0

Excelente servicio y seriedad

Omar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P. 
Clasificación:
5.0

everything was good

Rafael F. 
Clasificación:
5.0

Everything was perfect both times I rented from this location. Nov. 26, 2021 & Dec. 31, 2021.

Edgar C. 
Clasificación:
5.0

Excelent service 👍

FranciscoJ L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA F. 
Clasificación:
5.0

My experience renting in Miami was very bad, I separated my truck a month in advance and one day before picking it up, a lady from Miami traffic service called me and told me that she did not have my truck available, and the treatment of my wife was very bad. But Thanks to Mr. Bismarck at the medley shop who helped me get a Truck to solve. This is the first time this has happened to me with U-haul.

Rafael C. 
Clasificación:
4.0

There were 2 chairs, a lamp and a table cloth inside the truck when I picked up. I was also charged a $12 fee for missing or damage and I am not aware of any of these ... ????

IAN F. 
Clasificación:
5.0

Ana knew her stuff. Very helpful.

Clifton P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nereida G. 
Clasificación:
5.0

Goodddd

ERNESTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Victor P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

Good deal they gave there I can recommend it to another friend

RAMON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL L. 
Clasificación:
5.0

This was not my original pick up location, I had to drive extra miles to get to this location because the original location did not have the truck they said they would for me.

Kevin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian R. 
Clasificación:
5.0

Ana was very helpful and friendly.

barbara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TATIANA P. 
Clasificación:
3.0

No parking

DD V. 
Clasificación:
3.0

The truck was not clean, I wasn't able to receive any pertinent information from the staff, as I did understand the language spoken.

Keith P. 
Clasificación:
2.0

Took 2 hours for me to pickup my rental! Uhaul system was down & there was a language barrier!! Very frustrating!!!!

Seleste E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
1.0

Truck not on site, all they care about is food and gas business. Went in store, told them the truck we rented is not here “ yes it is, wait”. I don't see it? “Don't talk to me like that, I told you it's here. After waiting for them to take care of customers, told they need all my information again, and manually put it in. Charged for insurance I didn't have when I did precheck! When asked where dropping it off, the other women in Spanish told here to put us at the furthest location available. Guess they didn't know I understood. Than went outside, told to wait but all the other trucks, she than went in vehicle to different location to pick up. 15 min later came back, went In store and left again. 10 min later came back with different truck, and made me come in to redo contract now different truck. 1 hour to get a truck I preordered, prechecked??? Stay far away!! I called UHaul Miami, they tried calling the store in middle of this. No ans, so tell me they well let regional manager know, call back in 5 min if truck not available. No help from supervision!

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
1.0

First when I tried to call them to let them know I was on my way several calls were answered with a recording stating that the mailbox had not been setup. Couldn't leave a message. When we arrived the person spoke very broken English and could barely tell us where to park the rental. No assistance from the help there in the rain. I had to manually move the trailer in the rain to a spot. Poor customer service.

Richard W. 
Clasificación:
1.0

The truck was full of roaches (got all over my boxes and bags) I told the person at the location and she just said “ok” like if it was nothing was wrong with that. Definitely never going back there.

Pablo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew F. 
Clasificación:
3.0

Small place and cluttered

Tommy W. 
Clasificación:
5.0

Good service thank

fredys O. 
Clasificación:
5.0

The Staff was kind and courteous.

ERIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olga D. 
Clasificación:
5.0

The person whom took care of my reservation pick up at the location was also the same person whom was there when I returned. She remembered me and treated me with the same quality experience as when i arrived to pick up the uhaul. She deserves 10 stars for her professional level of attention and making me feel welcomed.

RAMON C. 
Clasificación:
5.0

This UHaul partner has great service and location

derrick M. 
Clasificación:
5.0

Good job

JEAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL F. 
Clasificación:
1.0

HORRIBLE EXPERIENCE. Employee in the gas station was incredibly unhelpful and spoke no English.

ASHLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lazaro L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto F. 
Clasificación:
5.0

El camión necesito mejor limpieza por fuera cristales y cabina. Y presento un ruido luego de 2 horas de viaje. Parecía falta de aceite de power s. Pero llegamos bien pero algo nervioso de que pasara algo.

Juan B. 
Clasificación:
1.0

El cliente no dejó un comentario.

YENDRY A. 
Clasificación:
3.0

Tjruck was full of dirty inside the cabinet and bed full of trash. No one came to the truck for inspection. Use for less than 3 hours. Returned and nobody inspect either. Sent me final invoice, next day get a extra charge for $27.49 on my card. Harsh time dealing with u-haul and I feel unsafe now, since they decide make overcharge with no reason. This is a real frauds in all aspects.

Carlos R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amilcar A. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba