The tires on the truck were so bad it rained a little bit while traveling and I hydroplaned in a 26' uhaul on the backroads of Wisconsin and almost ended up in the ditch. If I wasn't used to driving a box truck it might have ended a lot different! The air conditioning didn't work at all and it was 90° outside today. The building I rented the truck in was also not air conditioned and it was horrible and gross in there. The guy was nice enough I guess. Not much better than the one I used a couple of years ago in Wausau. That one was terrible too. The woman just sat there with her feet up and there was so many people in line and it took them forever. Do better!
JAMIE M.
Customer Reviews for Westside Market Discount Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Again I was given a drop location and when we got there they said wrong location. After they called corporate we were instructed to go back the way we came 30+ miles to another drop location. I feel like we paid for the privilege of moving their equipment around for them.
don M.Excelente
aaron S.Very knowledgeable and helpful. Location staff were very helpful and courteous. Made the drop very easy.
Craig Z.Thanks Mark!
Jody M.I understand this is a used truck 151000 miles. my recommendation is to get the rattles and the door seals fixed. sounds like you in a wind tunnel on the highway. Overalll truck did what it needed to do but i only drove it 264 miles. If I was going 500 miles or more this would have been tough. Great local vehicle not good for long haul.
Craig O.Checked my truck in hours late (I had to call) so got charged for a second day. Got charged twice and also twice the mileage I actually traveled. Guy talked to said he'd make a call and call me back, never called back. Was charged an extra $111 for no reason!!
Debra H.The owner was joyful and friendly.
Scott J.Only problem I had is returned trailer to get my refund $75 and they did not give me my cash back instead I have to wait until they decide to send me a check. Not happy with that at all.
Danny U.The front tires were very worn out. No tread on the inside of them. Very little on the outside. Obviously out of alignment. I felt that I could have a blow out at any minute. The truck jumped and wobbled the entire ride. It was hair raising. Have the tires changed and the front end aligned.
Mike S.The store owner is awesome and has a little bit of everything!!
Molli W.Need a jack on your trailer hitches!!
Scott J.Better rate for longer term rentals.
brian H.Nothing. Was very satisfied with the service
Donna S.Very friendly, even after hours.
Heather B.Friendly and helpful.
Sandra Y.Great people, helpful and efficient.
BRUCE L.They are polite and very understanding...
Tammie O.When I rented the auto transport I was to drop it at the UHaul dealer in Antigo, Wi. That is only 15 minutes from my house. UHaul contacted my wife and informed us that I had to drop the trailer in Merrill, Wi. That is 45 minutes from my house. At $4.00/gallon for gas and the extra time it took to deliver it, I was very dissatisfied. I feel UHaul owes my a credit of at least $50.00 on my order for the extra gas and inconvenience. Please email your response. Thank you, Greg Bessa kjbessa@gmail.com
greg B.Mark was very prompt and courteous. Great experience.
carrie R.Everything went very smoothly.
robert Y.The proprietor here, who was on duty during my drop-off, was extremely helpful and knowledgeable, and is deserving of special recognition. Great job!
jonathan N.Ryan was extremely helpful...strongly recommend this location again...great experience.
Mark R.Truck was on empty when I picked it up. There was old damage to the side of the truck which caused my items to get wet due to rain. Poor customer service also
Tami J.The vehicles cargo and passenger area was filthy and smelled like an ashtray.
Kevin E.Nothing! I was very impressed with the whole experience.
STANLEY J.The agent was helpful and accommodating. He even went as far as hooking up the trailer and then unhooking upon return. He was very friendly and made renting a pleasurable experience.
THOMAS H.First time user and would definitely rent again
Gerald B.I had to wait for the truck for an hour just to get it and the man had to call twice just to offer me another truck on the lot. I was going to be made to drive 45 minutes away to get a truck which would have put us behind on moving. Then when I got to Madison to return the truck I ended up having to drive to two locations just to return the truck.
Kayla M.Mark went above and beyond to accommodate me.
William D.Verify everything! The owner is really nice, takes good care of you. Glad I picked the truck from there. Was a nice touch to the whole experience of moving. I wonder if all U-Haul owners are as swell as Mark.
Toluwalope L.Started out with a reservation out of Wausau. The truck we wanted didn't arrive by the previous customer. Rose was relentless to find another us a truck in another close location. We picked up the truck and the man inside the store was wonderful. All things work out for the great good. As always, a very wonderful Uhaul experience. Thank you. Gloria Campbell
Gloria C.Door track damaged. Difficult to open and close door.
David W.Manager first forgot to return my call, than after we agreed to pick up rental truck an hour before he opened. I had to call him twenty minutes after I got there to remind him.
Paul H.I'm not happy with the cost compared to a 15ft truck I had a reservation with you.
Gregory P.The truck was smaller than what the size i needed
Melissa H.Mark was great! I had some issues and needed to change my plans and he was very accomadating and friendly. Excellent customer service!
JON W.The drop off location was much better than the pickup, but we had to wait to get a credit for the miles traveled beyond our desired pickup location (it wasn't noted on the pickup sheet). The location was like going into a 1950's grocery store!
Gerald W.Make better fuel efficiency
CODY S.Disappointed only in the app as tried to return after business hours and the app would not accept my picture of the mileage (it didn't upload it or recognize that it was uploaded). It was also glitchy picking up the vehicle however the drop-off glitches caused me to have to come back the next day and the drop-off site was 35ish minutes away so it cost my over an hour today.
Randall L.Friendly service.
Benjamin H.