Explain how the lock works!
Rhonda Gilbert
Customer Reviews for Western Radiator
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this location the most. Ty tries hard to please.
Steven NealDo not save one’s credit card information to false charge them it’s not right at all!!
Tarra SaadWestern radiator is amazing very helpful and will go the extra mile to make sure u get a truck!! HIGHLY RECOMMENDED!!! THANK U SO MUCH
Lydia HewittIt took about 20 minutes to do the online check out process through mobile app. The worst part was getting the key from lock box, it was hard to open with the code then being short didn't helping reaching it.
Amanda LitzsingerWestern Radiator helpful and courteous.
Charles OliverGreat service. Very nice and helpful gentleman.
Mark HansonVery friendly and helpful.
MARTHA MITCHELLTia you rock!!@
KRIS SUMMERSAwesome experience
Jaryd ArnoldWhen it came time to return the truck, the headache persisted with no information on reservations because as stated above, we got rental without the technological reservation. A new ticket had to be created, along with numerous calls and clarifications AND another monetary transaction that was to be credited as soon as the double was found. It was a frustrating experience but evermore bc of numerous transactions with moving altogether. Hoping U-Haul has better training for their workers in case this time of thing should happen again.
Marv FucalThis has been our local neighborhood Uhaul for over twenty years. They have always taken good care of us.
Rob McIntyreUnfortunately I cannot remember her name but she was awesome.
adam johnsonBoth tMike, the manager at the Ogden Utah U-Haul, and Ty, the proprietor at Western radiator, were excellent. Ty took responsibility for that dolly and fixed both fenders which is the way it should’ve been done. Parker at the Alameda store was ineffective, defensive, and rude. He shifted the blame to me instead of taking responsibility for sticking me with a lemon. Employees like that ruin a good business.
amy scheferIn and out fast and friendly.
Barbara MatliNobody wanted to help is. The roads were plugged up with hos cars from his shop. They didn't want to acknowledge me. Then they finally checked me out, everything was perfect. Yet 4 days later I see they somehow charged more money from my account to that radiator business. Wow
sherman McDowellAgent could not tell me if I was first reservation for truck. Does Corporate let agents know?
Ken AbbottGreat job no problem 😊
Daniel BrakeNot much guys were helpful
Kallan WaltersI love Pendleton
Gerardo EscalanteGreat service.
Bradley JohnsonReady and waiting. Nice
Bonnie CressNot the drop off location I requested. Nothing explaining where items need returned when business is closed
Mindy HenricksI went into the building and waited for about 10 minutes and no one came to help me even though it was 11am I had to finally do the drop off as if it was after hours!
Nova LakeyIt was easy access to get there but no where to park
GLENDA CARRno improvement needed
Kelly SchnelleFast and friendly. No upselling. Honest.
Thomas FidelI had also reserved an auto transport. I drove 50 miles out of my way. The customer service where I got the auto transport in Hermiston, Or was bad because they made rude comments about me needing assistance and wouldn't answer my questions about the auto transport. I was not aware that they do not help with auto transport. The person in Pendleton that helped me put my car on did not explain very well what was done. My car fender got stuck and ripped off when it got taken off in Portland.
Morgan HeckmanVery nice man to work with.
Richard PlankVery Enjoyable experience. Clerk very Accommodating.
John CaballeroI dropped off the truck using the U-Haul app. It was easy and convenient. An employee just happened to be leaving when I dropped the truck off. He was friendly and made sure to ask how my trip was and if the truck ran good for us.
Arlita ParsonsHard to get into for parking
laurie cameronVery crowded parking lot, in a car service business, congested. Had to knock on a door to ask where we could leave truck and trailer
Kathleen SMITHHave representatives follow you out to the truck for a thorough inspection of the truck and to answer questions the customer may have.
Jesselee LeachmanDropped off when it was closed. A bit of a small lot to try to maneuver a trailer in to.
Sarah JacksonSame as last.
John CrowOutstanding service all around.
Kymberli EreviaThis man opened up a half hour early as I was there and the app would not work for me to pick up. He opened his door and check me in.
Jennifer Mallery