Customer Reviews for Western Auto
(U-Haul Neighborhood Dealer)

128 reviews

32 Main St   Rainelle, WV 25962

(304) 438-6233

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 438-6233

32 Main St
Rainelle, WV 25962

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Truck was clean and ready to go Was very pleased with their customer service.

Dennis H. 
Rating:
5.0

The workers at the location went above and beyond to get me set up. They helped me buy a new hitch, fixed my corroded lights and corroded Jack.

Jaye A. 
Rating:
4.0

Customer did not leave a comment.

Marilyn A. 
Rating:
5.0

Excellent experience at this location! I highly recommend them.

Brian Keith B. 
Rating:
5.0

I have rented here before. Always friendly and helpful. I have recommended them to others many times.

James K. 
Rating:
2.0

The truck I reserved online at a different location did not exist and my only option was to drive to this location which was significantly father away and more difficult to arrange for transportation to pick up. The appliance dolly I ordered was not included. Truck cargo compartment smelled strongly of marijuana smoke.

Edward E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
3.0

Customer did not leave a comment.

Kealee C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

This location did not come up as an option first dropping off when I made the reservation.

David P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROBERT C. 
Rating:
5.0

Everything was great

Jeff B. 
Rating:
5.0

Always helpful and the price is always accurate

PAUL DAVID JR C. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Staff were very friendly and helpful. They responded very professionally and were very accommodating to changes to the original agreement.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Jan R. 
Rating:
5.0

I don't know. They run a very professional business. The lady that is in charge, Barb, is very polite, very professional, and is very knowledgeable. I enjoyed doing business with her. And there were several contracts in front of me, I was a walk-in, but yet my wait time was very small.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE L. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
3.0

Not charge me for a full tank of gas when I brought it back with 3/4 of a tank like I picked it up

Beckilynn M. 
Rating:
3.0

Customer did not leave a comment.

Chelsea B. 
Rating:
5.0

Love this store.... These people go out of their way to assist....AAA+++

Denise M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
3.0

Ordered a one way with pads and dolly but later after the move found out after the move that one way trucks do not have those in them and the store is not provided with them either. Would have made other arrangements for a uhaul had I been told

Kelly N. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Products throughout Greenbrier county need to more available. I had to drive 1hr to gat the item that I needed during the time scheduled. There are 2 other locations that are less than 30 minutes away from where I was located. At the appointed time and location there was supposed to be 2 personnel working and they were both out to lunch during my pickup time. Personnel should alter lunch/appointment times to provide prompt services. Customer service, when available was outstanding, they were knowledgeable and helped me as soon as they returned after their lunch break.

Nathan C. 
Rating:
5.0

Great staff, but store was in the middle of nowhere.

MATT L. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
3.0

Treat your customer ‘s better, or your equipment will look ?? better on the rental lot

Harold C. 
Rating:
5.0

Ensure tow dollys are properly maintained and prepared for customer use. I had to purchase lithium grease to lubricate both tire strap ratchets before I could use them due to rust. I also purchased a grease gun to lubricate the tow dolly platform. Took me an hour to free the tire straps from the rusted ratchets.

Robert D. 
Rating:
5.0

Excellent staff with superior service

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Brandy G. 
Rating:
2.0

Need to find someone else to handle your business .My son was told by one person one thing and I was told something different . Dates WRONG on the email I got .

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

VALERIE L. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

No improvements needed. Great staff that was very helpful.

eric P. 
Rating:
5.0

No improvements needed. Excellent experience. Clerk at rental pick-up location was extremely helpful and friendly.

eric P. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
3.0

Perhaps a uhaul sign on the actual building.

Peggy B. 
Rating:
5.0

Great people to work with.

BRUCE F. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Very good representative

Denver B. 
Rating:
5.0

Customer did not leave a comment.

elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

Eugene D. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
4.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

Don't see how they can improve... They are really nice & very professional...

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Glendon P. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
4.0

Even after turning down savemover online and in store still got charged for it. And still waiting on hold payment to come off my account. One paentry cleared the other "the hold" still showing too

Angela F. 
Rating:
5.0

I had to drive nearly an hour away from my house to pick up my truck, instead of UHaul having it available closer.

Jason T. 
Rating:
5.0

Thank you! It was a great experience. In fact, all my experiences with Raines Western Auto over the past 12 years have been very good.

Linda N. 
Rating:
5.0

Nice, newer trailer. Very friendly people.

John K. 
Rating:
4.0

Customer did not leave a comment.

wayne W. 
Rating:
5.0

Customer did not leave a comment.

ANNE B. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

derek S. 
Rating:
5.0

Customer did not leave a comment.

laura E. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
4.0

Customer did not leave a comment.

todd E. 
Rating:
5.0

The ladies at the counter were extremely helpful & Courteous I give them 5 STARS. The trailer was clean, looked well serviced, but vibrated badly @ about 45 mph, so the trailer , a 5 x9 ramp, I give 2.5 Stars. Tires looked new, and properly aired. I will continue to use this location for the fact that everything we have rented from there, was accompanied by GREAT service from the people at the counter.

Monica B. 
Rating:
5.0

After all the problems with Mother Nature in and around Rainelle WV, it is a pleasure to do business with one of the remaining businesses in Rainelle.

Glen P. 
Rating:
3.0

Customer did not leave a comment.

tommy G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

ronald H. 
Rating:
1.0

No they didn,t know what they were doing had to call somebody at home just up set Sith everything

jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

ERIC J. 
Rating:
4.0

Excellent experience. It was my first time renting from UHaul but if I need to rent again UHaul will definitely be high on my list.

WILLIAM H. 
Rating:
4.0

Had to drive 50 miles out of the way for pickup. Brake lights and 1 running light worked. No turn signals working.

DONALD C. 
Rating:
5.0

Great customer service here too

rosa H. 
Rating:
5.0

Customer did not leave a comment.

ROSA H. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Brandyn A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
1.0

The rate on internet was lower then what I was charged I have a receipt for $611 and $703 was taken from my account. I could have rented a truck from budget or Penske for the price of the trailer. We had to hook the trailer to the truck ourselves. I will NEVER rent from U-Haul again.

BEATRICE ANN W. 
Rating:
4.0

Customer did not leave a comment.

DAVID N. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY R. 
Rating:
3.0

Customer did not leave a comment.

TIM B. 
Rating:
3.0

Customer did not leave a comment.

angela B. 
Rating:
5.0

Customer did not leave a comment.

Eugene D. 
Rating:
3.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The ladies were wonderful. They explained everything about the pickup and what to do in case of any emergencies.

George H. 
Rating:
1.0

The lady in the office was nice and helpful. The young man hooking up the trailer was rude and incompetent. He left both chains dragging the ground and did not check the lights. I asked if he was leaving the chains on the ground and he said he didn't know how to make it any different because they needed slack for turning. I told him I would show him as I had pulled many uhauls. He walked away and went back to the shop leaving me there. I would never ever recommend anyone to go there! An older gentleman did come out apparently upon seeing the younger man return to the shop. He made sure the lights were working correctly.

DAWN S. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
3.0

We thought odd, was not having anyone at the business tell us where the tow dolly was located, we had to ask after we got outside and didnt see anyone. Went to the fenced lot and had to hookup our own dolly. Thank goodness we knew how to do it, most people would not want to do it themselves considering the danger associated with an incorrect install. Also, on the website and according to the chat assistant, it was required to bring in the vehicle that was to be towed in for an inspection when picking up the dolly. When we got there both employees said they had never heard of that being necessary. Was to say the least an inconvenience to get the vehicle, waste the extra gas to get it to the other town, just to be told it was all for nothing. Employees were very engaging and nice though.

LESLIE H. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
3.0

Customer did not leave a comment.

Anna W. 
Rating:
3.0

My windshield was cracked and I was told there was no paperwork or anything I could obtain to verify with the drop off location that it was in fact broken when I got the truck and that I did not break it. Also the second woman I spoke with had an attitude as if she were better than me because she was the employee and I was the customer.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

CHARITY R. 
Rating:
4.0

Customer did not leave a comment.

tiffany B. 
Rating:
3.0

Customer did not leave a comment.

BRUCE N. 
No reviews have been submitted for this location.

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