Customer Reviews for Western Auto
(U-Haul Neighborhood Dealer)

166 reviews

32 Main St   Rainelle, WV 25962

(304) 438-6233

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(304) 438-6233

32 Main St
Rainelle, WV 25962

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8:30 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JENI DUBINS 
Rating:
5.0

Do what you say you are going to do I want someone from uhaul to contact me

connie meadows 
Rating:
5.0

Customer did not leave a comment.

RALPH KALMA 
Rating:
4.0

Customer did not leave a comment.

brent stanford 
Rating:
5.0

Customer did not leave a comment.

Betty Pavelick 
Rating:
5.0

Barb was most helpful and personable, the kind of person who you want to deal with again. Barb at the St. Albans was instrumental in getting me set up initially.

timothy keeney 
Rating:
5.0

This location is the friendliest and most prepared UHaul location ive ever used! The UHaul office located in the Western Auto store in Rainelle WV is the best by far and so are their employees

Anthony Tuggle 
Rating:
4.0

Staff was very welcoming, informative and friendly. Great service

John Kelly 
Rating:
5.0

Customer did not leave a comment.

James Roberson 
Rating:
5.0

Super friendly, helpful and ready to help.

Karl Smith 
Rating:
5.0

Had a little issue on where to pick up the rental truck up. The contact I used in the Charleston office didn’t return phone calls to me as he promised to inform me where I was picking up the truck. I had to find out the exact location on my own. The associate in Ranielle loctaon, where I picked up the truck was awesome. She is the only reason I will use Uhaul again. Please tell her thanks and the customer service she is providing is becoming a lost art…

Robert Woods 
Rating:
5.0

Customer did not leave a comment.

Terry Smith 
Rating:
5.0

Customer did not leave a comment.

Terry Smith 
Rating:
4.0

Customer did not leave a comment.

Terry Smith 
Rating:
5.0

no free miles

Mike McQuain 
Rating:
4.0

Nothing really

Warren Mcclung 
Rating:
3.0

The system on-line of getting the keys is horrendous. It needs to be more simplified and have help instructions readily available.

Darlenia Killen 
Rating:
5.0

Excellent place

Anthony Tuggle 
Rating:
5.0

Customer did not leave a comment.

Dean Wise 
Rating:
5.0

The Clerk named Barb is a complete, absolute Saint, full of Grace and kindness, with a remarkable, engaging personality who represents U-Haul and the corporate ethic in the very finest. She is quite kind and knowledgeable. More employees should be very much like her.

phil smith 
Rating:
4.0

Not a thing...

Carla Brown-Martinez 
Rating:
5.0

Second time renting once there and once in Beckley both places I would recommend.

Arnold Bostic 
Rating:
5.0

Customer did not leave a comment.

Donna Kostanek 
Rating:
5.0

Customer did not leave a comment.

Tina Arthur 
Rating:
5.0

Customer did not leave a comment.

Harold Ayers 
Rating:
5.0

Customer did not leave a comment.

Jerry Michael Hudkins 
Rating:
4.0

Customer did not leave a comment.

Roy Ramsburg 
Rating:
5.0

Customer did not leave a comment.

ROBERT PRICE 
Rating:
5.0

Customer did not leave a comment.

Barrett Level 
Rating:
5.0

Always super nice and knowledgeable. Love dealing with western auto location.

Jason Boothe 
Rating:
5.0

Customer did not leave a comment.

Paul Harry 
Rating:
4.0

Customer did not leave a comment.

Dean Wise 
Rating:
5.0

Customer did not leave a comment.

stacey conrad 
Rating:
5.0

Customer did not leave a comment.

Sharon Ross 
Rating:
5.0

The check in process took too long. It may have cost me more money.

robert shaffer 
Rating:
3.0

The truck and moving pads were great, the people in Rainelle who rented the truck to me were also great. What I was not impressed with was the fact no one had the furniture dollys I had ordered. Granted it was not the pick location's fault, they showed they had zero. So I don't blame them. She tried three other locations and no one had them. I really needed them in order to move a large piece of furniture. But I was stuck all because someone did not contact me to let me know no one had them. What kills me is no one let me know the furniture dolly were not but I got several texts to ask if I wanted to take a trailer with me to transport it to another location. This is awful, I ended up buying some dollies but I know next time not to depend on UHaul for that kind of thing...

Jeffrey Smith 
Rating:
4.0

Customer did not leave a comment.

Amanda Burdette 
Rating:
1.0

You over charged me twice number one! Number two I could not use my rental until 2 hrs after I picked it up due to the fact that a pad locked was placed on the back of the truck and I was not given the key to it. I then had to wait on hold for 45 min to get permission to cut the lock.. Customer service for your company is the worst.

Brittany Martin 
Rating:
5.0

Customer did not leave a comment.

William Lego 
Rating:
5.0

Truck was clean and ready to go Was very pleased with their customer service.

Dennis Henson 
Rating:
5.0

The workers at the location went above and beyond to get me set up. They helped me buy a new hitch, fixed my corroded lights and corroded Jack.

Jaye Arp 
Rating:
4.0

Customer did not leave a comment.

Marilyn Anderson 
Rating:
5.0

Excellent experience at this location! I highly recommend them.

Brian Keith Brown 
Rating:
5.0

I have rented here before. Always friendly and helpful. I have recommended them to others many times.

James kelley 
Rating:
2.0

The truck I reserved online at a different location did not exist and my only option was to drive to this location which was significantly father away and more difficult to arrange for transportation to pick up. The appliance dolly I ordered was not included. Truck cargo compartment smelled strongly of marijuana smoke.

Edward Edris 
Rating:
5.0

Customer did not leave a comment.

RICHARD PITTS 
Rating:
3.0

Customer did not leave a comment.

Kealee Cox 
Rating:
5.0

Customer did not leave a comment.

RICHARD PITTS 
Rating:
5.0

This location did not come up as an option first dropping off when I made the reservation.

David Post 
Rating:
5.0

Customer did not leave a comment.

RICHARD PITTS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROBERT COMPTON 
Rating:
5.0

Everything was great

Jeff Blackburn 
Rating:
5.0

Always helpful and the price is always accurate

PAUL DAVID JR CRAYCRAFT 
Rating:
5.0

Customer did not leave a comment.

Laura Letcher 
Rating:
5.0

Staff were very friendly and helpful. They responded very professionally and were very accommodating to changes to the original agreement.

Bruce Lewandowski 
Rating:
5.0

Customer did not leave a comment.

Jan Rhodes 
Rating:
5.0

I don't know. They run a very professional business. The lady that is in charge, Barb, is very polite, very professional, and is very knowledgeable. I enjoyed doing business with her. And there were several contracts in front of me, I was a walk-in, but yet my wait time was very small.

Bobby Selbe 
Rating:
5.0

Customer did not leave a comment.

VALERIE LILLY 
Rating:
5.0

Customer did not leave a comment.

Richard Bocook 
Rating:
5.0

Customer did not leave a comment.

David Harrell 
Rating:
5.0

Customer did not leave a comment.

Ronald Ness 
Rating:
3.0

Not charge me for a full tank of gas when I brought it back with 3/4 of a tank like I picked it up

Beckilynn mifflin 
Rating:
3.0

Customer did not leave a comment.

Chelsea Boggus 
Rating:
5.0

Love this store.... These people go out of their way to assist....AAA+++

Denise Martin 
Rating:
5.0

Customer did not leave a comment.

CARLOS CAMPBELL 
Rating:
3.0

Ordered a one way with pads and dolly but later after the move found out after the move that one way trucks do not have those in them and the store is not provided with them either. Would have made other arrangements for a uhaul had I been told

Kelly Norvell 
Rating:
3.0

Customer did not leave a comment.

John Klausman 
Rating:
3.0

Products throughout Greenbrier county need to more available. I had to drive 1hr to gat the item that I needed during the time scheduled. There are 2 other locations that are less than 30 minutes away from where I was located. At the appointed time and location there was supposed to be 2 personnel working and they were both out to lunch during my pickup time. Personnel should alter lunch/appointment times to provide prompt services. Customer service, when available was outstanding, they were knowledgeable and helped me as soon as they returned after their lunch break.

Nathan Carter 
Rating:
5.0

Great staff, but store was in the middle of nowhere.

MATT LILLY 
Rating:
5.0

Customer did not leave a comment.

James Nguyen 
Rating:
3.0

Customer did not leave a comment.

Jeff Mccarty 
Rating:
5.0

Customer did not leave a comment.

George Campbell 
Rating:
3.0

Treat your customer ‘s better, or your equipment will look ?? better on the rental lot

Harold Cyr 
Rating:
5.0

Ensure tow dollys are properly maintained and prepared for customer use. I had to purchase lithium grease to lubricate both tire strap ratchets before I could use them due to rust. I also purchased a grease gun to lubricate the tow dolly platform. Took me an hour to free the tire straps from the rusted ratchets.

Robert Dearth 
Rating:
5.0

Excellent staff with superior service

Patrick Warden 
Rating:
4.0

Customer did not leave a comment.

Brandy gillespie 
Rating:
2.0

Need to find someone else to handle your business .My son was told by one person one thing and I was told something different . Dates WRONG on the email I got .

Lloyd Frame 
Rating:
5.0

Customer did not leave a comment.

VALERIE LILLY 
Rating:
4.0

Customer did not leave a comment.

Gary Parker 
Rating:
5.0

Customer did not leave a comment.

Diana Hollinghead 
Rating:
5.0

No improvements needed. Great staff that was very helpful.

eric pickle 
Rating:
5.0

No improvements needed. Excellent experience. Clerk at rental pick-up location was extremely helpful and friendly.

eric pickle 
Rating:
5.0

Customer did not leave a comment.

Glenn Forney 
Rating:
3.0

Perhaps a uhaul sign on the actual building.

Peggy Blair 
Rating:
5.0

Great people to work with.

BRUCE FINLEY 
Rating:
3.0

Customer did not leave a comment.

Joseph Holjencin 
Rating:
5.0

Very good representative

Denver BARKER 
Rating:
5.0

Customer did not leave a comment.

elizabeth Rhodes 
Rating:
4.0

Customer did not leave a comment.

Eugene Dick 
Rating:
5.0

Customer did not leave a comment.

Earl Rodgers 
Rating:
4.0

Customer did not leave a comment.

Martha Barnes 
Rating:
5.0

Don't see how they can improve... They are really nice & very professional...

Robert Barnett 
Rating:
4.0

Customer did not leave a comment.

Glendon Pysell 
Rating:
5.0

Customer did not leave a comment.

mike cochran 
Rating:
4.0

Even after turning down savemover online and in store still got charged for it. And still waiting on hold payment to come off my account. One paentry cleared the other "the hold" still showing too

Angela Fike 
Rating:
5.0

I had to drive nearly an hour away from my house to pick up my truck, instead of UHaul having it available closer.

Jason Thomas 
Rating:
5.0

Thank you! It was a great experience. In fact, all my experiences with Raines Western Auto over the past 12 years have been very good.

Linda Neal 
Rating:
5.0

Nice, newer trailer. Very friendly people.

John Keeney 
Rating:
4.0

Customer did not leave a comment.

wayne wyant 
Rating:
5.0

Customer did not leave a comment.

ANNE BALDWIN 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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