Customer Reviews for Western Auto
(Distribuidor de U-Haul del vecindario)

126 comentarios

32 Main St   Rainelle, WV 25962

(304) 438-6233

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(304) 438-6233

32 Main St
Rainelle, WV 25962

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The workers at the location went above and beyond to get me set up. They helped me buy a new hitch, fixed my corroded lights and corroded Jack.

Jaye A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilyn A. 
Clasificación:
5.0

Excellent experience at this location! I highly recommend them.

Brian Keith B. 
Clasificación:
5.0

I have rented here before. Always friendly and helpful. I have recommended them to others many times.

James K. 
Clasificación:
2.0

The truck I reserved online at a different location did not exist and my only option was to drive to this location which was significantly father away and more difficult to arrange for transportation to pick up. The appliance dolly I ordered was not included. Truck cargo compartment smelled strongly of marijuana smoke.

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kealee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

This location did not come up as an option first dropping off when I made the reservation.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM ROBERT C. 
Clasificación:
5.0

Everything was great

Jeff B. 
Clasificación:
5.0

Always helpful and the price is always accurate

PAUL DAVID JR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
5.0

Staff were very friendly and helpful. They responded very professionally and were very accommodating to changes to the original agreement.

Bruce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan R. 
Clasificación:
5.0

I don't know. They run a very professional business. The lady that is in charge, Barb, is very polite, very professional, and is very knowledgeable. I enjoyed doing business with her. And there were several contracts in front of me, I was a walk-in, but yet my wait time was very small.

Bobby S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
3.0

Not charge me for a full tank of gas when I brought it back with 3/4 of a tank like I picked it up

Beckilynn M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsea B. 
Clasificación:
5.0

Love this store.... These people go out of their way to assist....AAA+++

Denise M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS C. 
Clasificación:
3.0

Ordered a one way with pads and dolly but later after the move found out after the move that one way trucks do not have those in them and the store is not provided with them either. Would have made other arrangements for a uhaul had I been told

Kelly N. 
Clasificación:
3.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

Products throughout Greenbrier county need to more available. I had to drive 1hr to gat the item that I needed during the time scheduled. There are 2 other locations that are less than 30 minutes away from where I was located. At the appointed time and location there was supposed to be 2 personnel working and they were both out to lunch during my pickup time. Personnel should alter lunch/appointment times to provide prompt services. Customer service, when available was outstanding, they were knowledgeable and helped me as soon as they returned after their lunch break.

Nathan C. 
Clasificación:
5.0

Great staff, but store was in the middle of nowhere.

MATT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
3.0

Treat your customer ‘s better, or your equipment will look ?? better on the rental lot

Harold C. 
Clasificación:
5.0

Ensure tow dollys are properly maintained and prepared for customer use. I had to purchase lithium grease to lubricate both tire strap ratchets before I could use them due to rust. I also purchased a grease gun to lubricate the tow dolly platform. Took me an hour to free the tire straps from the rusted ratchets.

Robert D. 
Clasificación:
5.0

Excellent staff with superior service

Patrick W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandy G. 
Clasificación:
2.0

Need to find someone else to handle your business .My son was told by one person one thing and I was told something different . Dates WRONG on the email I got .

Lloyd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana H. 
Clasificación:
5.0

No improvements needed. Great staff that was very helpful.

eric P. 
Clasificación:
5.0

No improvements needed. Excellent experience. Clerk at rental pick-up location was extremely helpful and friendly.

eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn F. 
Clasificación:
3.0

Perhaps a uhaul sign on the actual building.

Peggy B. 
Clasificación:
5.0

Great people to work with.

BRUCE F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Very good representative

Denver B. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha B. 
Clasificación:
5.0

Don't see how they can improve... They are really nice & very professional...

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glendon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike C. 
Clasificación:
4.0

Even after turning down savemover online and in store still got charged for it. And still waiting on hold payment to come off my account. One paentry cleared the other "the hold" still showing too

Angela F. 
Clasificación:
5.0

I had to drive nearly an hour away from my house to pick up my truck, instead of UHaul having it available closer.

Jason T. 
Clasificación:
5.0

Thank you! It was a great experience. In fact, all my experiences with Raines Western Auto over the past 12 years have been very good.

Linda N. 
Clasificación:
5.0

Nice, newer trailer. Very friendly people.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

wayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B. 
Clasificación:
4.0

El cliente no dejó un comentario.

todd E. 
Clasificación:
5.0

The ladies at the counter were extremely helpful & Courteous I give them 5 STARS. The trailer was clean, looked well serviced, but vibrated badly @ about 45 mph, so the trailer , a 5 x9 ramp, I give 2.5 Stars. Tires looked new, and properly aired. I will continue to use this location for the fact that everything we have rented from there, was accompanied by GREAT service from the people at the counter.

Monica B. 
Clasificación:
5.0

After all the problems with Mother Nature in and around Rainelle WV, it is a pleasure to do business with one of the remaining businesses in Rainelle.

Glen P. 
Clasificación:
3.0

El cliente no dejó un comentario.

tommy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald H. 
Clasificación:
1.0

No they didn,t know what they were doing had to call somebody at home just up set Sith everything

jeffrey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC J. 
Clasificación:
4.0

Excellent experience. It was my first time renting from UHaul but if I need to rent again UHaul will definitely be high on my list.

WILLIAM H. 
Clasificación:
4.0

Had to drive 50 miles out of the way for pickup. Brake lights and 1 running light worked. No turn signals working.

DONALD C. 
Clasificación:
5.0

Great customer service here too

rosa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
1.0

The rate on internet was lower then what I was charged I have a receipt for $611 and $703 was taken from my account. I could have rented a truck from budget or Penske for the price of the trailer. We had to hook the trailer to the truck ourselves. I will NEVER rent from U-Haul again.

BEATRICE ANN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIM B. 
Clasificación:
3.0

El cliente no dejó un comentario.

angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFF M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

The ladies were wonderful. They explained everything about the pickup and what to do in case of any emergencies.

George H. 
Clasificación:
1.0

The lady in the office was nice and helpful. The young man hooking up the trailer was rude and incompetent. He left both chains dragging the ground and did not check the lights. I asked if he was leaving the chains on the ground and he said he didn't know how to make it any different because they needed slack for turning. I told him I would show him as I had pulled many uhauls. He walked away and went back to the shop leaving me there. I would never ever recommend anyone to go there! An older gentleman did come out apparently upon seeing the younger man return to the shop. He made sure the lights were working correctly.

DAWN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky C. 
Clasificación:
3.0

We thought odd, was not having anyone at the business tell us where the tow dolly was located, we had to ask after we got outside and didnt see anyone. Went to the fenced lot and had to hookup our own dolly. Thank goodness we knew how to do it, most people would not want to do it themselves considering the danger associated with an incorrect install. Also, on the website and according to the chat assistant, it was required to bring in the vehicle that was to be towed in for an inspection when picking up the dolly. When we got there both employees said they had never heard of that being necessary. Was to say the least an inconvenience to get the vehicle, waste the extra gas to get it to the other town, just to be told it was all for nothing. Employees were very engaging and nice though.

LESLIE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna W. 
Clasificación:
3.0

My windshield was cracked and I was told there was no paperwork or anything I could obtain to verify with the drop off location that it was in fact broken when I got the truck and that I did not break it. Also the second woman I spoke with had an attitude as if she were better than me because she was the employee and I was the customer.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARITY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

tiffany B. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRUCE N. 
Clasificación:
2.0

The truck smelled like wet cigarettes. they have no access to any additional supplies. They were very friendly.

Jonas P. 
Clasificación:
1.0

I pre-ordered 26 foot truck along with two dozen packing pads. When I picked up truck there were no pads, I was told they never have pads. That U-Haul always says they will have extra things you order but they never do. Because of the rural area we had to drive our vehicle 45 minutes to another U- Haul location to get the pads. The day we left with packed truck we were less than 10 miles into a 900 mile trip when the oil light came on, requiring two quarts of oil, could have used a little more. Cool temputares had us with open windows until afternoon, when we discovered that air conditioning did not work. Needless to say since we were heading to Florida made our 2nd day of travel very uncomfortable. Also on 2nd day brake light came on. Obviously truck had not been checked out in some time.

Patricia H. 
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