Customer Reviews for Westcliffe Petro Inc
(U-Haul Neighborhood Dealer)

514 reviews

802 Main St Box 393   Westcliffe, CO 81252
(at Hwys 96 & 69)

(719) 783-0783

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(719) 783-0783

802 Main St Box 393
Westcliffe, CO 81252
(at Hwys 96 & 69)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and efficient service from Westcliffe Petroleum.

Edward Fensholt 
Rating:
5.0

Easy drop-off.

Richard Dolan 
Rating:
4.0

Customer did not leave a comment.

Ronald Rogers 
Rating:
4.0

Customer did not leave a comment.

John Swords 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE Farr 
Rating:
5.0

Customer did not leave a comment.

Micheal Bockoff 
Rating:
4.0

So nice to have a haul location in the mountains! Convenient pick up and drop off!

Kim Richter 
Rating:
4.0

Customer did not leave a comment.

Jaime Massey 
Rating:
5.0

Customer did not leave a comment.

Joel VETTARD 
Rating:
5.0

Customer did not leave a comment.

Jim Zurawski 
Rating:
5.0

Customer did not leave a comment.

John Henderson 
Rating:
1.0

First off the actual employees were great. It was fast in and out and they were polite and helpful. However this location is literally UP A MOUNTAIN in the middle of nowhere. We almost turned around halfway up thinking there was no way on earth there was a Uhaul location renting trailers up there. After 1.5 hours we finally made it though 🙌. The personnel were helpful and soon we were on our way with our filthy ice covered trailer. Again I can't really blame the personnel as it was a snow storm the previous day, but the trailer was far from clean. The drive was beautiful, but not when you are trying to get a car hauler and get back down again. Would never recommend as a place to get a trailer , unless you live up that mountain but judging by the town size...you probably dont.

Eric Mohr 
Rating:
4.0

Customer did not leave a comment.

Dezell Hunter 
Rating:
4.0

The return was quick and easy.

Gregg Vickers 
Rating:
5.0

Jacob was very cooperative and helpful. Nothing to improve on.

Joseph Floriano 
Rating:
4.0

Customer did not leave a comment.

Donald Wilson 
Rating:
5.0

Customer did not leave a comment.

Michael Hogge 
Rating:
5.0

Easy

jeannette barry 
Rating:
5.0

Customer did not leave a comment.

Steve Lasswell 
Rating:
5.0

Customer did not leave a comment.

john polson 
Rating:
5.0

I'm not sure who messed up, but I asked for 7 days and the contract was written for 6, but I received a confirmation for 7. When I didn't return the truck after 6 days, even though I called Westcliffe Petro and told them I needed the truck until Tuesday, U-Haul called and accused me of stealing their truck and threatened legal action. I spent about 3 hours trying to straighten it out, instead of unloading. Then, when I returned the truck, Westcliffe Petro called U-Haul abut the changes and they wouldn't back up what I had been told and confirmed by email. The result was, I got charged for 2 extra days, 2days insurance, plus taxes, instead of one day. Overall, I find the dealers very reputable, but U-Haul company as a very poor company to rent from, thus I will not bother to rent from them again and will pass along the word to others.

Roger Maher 
Rating:
5.0

Customer did not leave a comment.

john polson 
Rating:
5.0

Customer did not leave a comment.

DEBORAH FOLLIEN 
Rating:
5.0

Customer did not leave a comment.

Chris Walker 
Rating:
4.0

We did an after hours drop-off.

Danny Faircloth 
Rating:
5.0

Was forced to change plans due to unforeseen circumstances. Change in drop off location resulted in a penalty of over $600. Not specific to this location but U-Haul in general. Here’s what I learned: when a customer gets stuck, U-Haul also sticks it to you. Loyal U-Haul customer for years- why should I continue my loyalty?

Michael Huff 
Rating:
5.0

Customer did not leave a comment.

Joe Srogoncik 
Rating:
5.0

Customer did not leave a comment.

Breanna Barr 
Rating:
5.0

Customer did not leave a comment.

Joe Srogoncik 
Rating:
5.0

Customer did not leave a comment.

michael ouzts 
Rating:
5.0

Customer did not leave a comment.

mike Nuanes 
Rating:
5.0

Customer did not leave a comment.

john polson 
Rating:
5.0

Jake and the crew are great

SHANE LOKKEN 
Rating:
5.0

Customer did not leave a comment.

Chris Smith 
Rating:
5.0

Customer did not leave a comment.

john polson 
Rating:
5.0

Customer did not leave a comment.

William Wallace 
Rating:
5.0

Fast and easy check in. Polite customer service. 5 stars!

Elise Hughes 
Rating:
5.0

And when we returned the trailer, again the return location had the wrong information because the pick up location was unable to complete the transaction due to UHaul web site issues. Fortunately, again, the drop off location was able to clear everything up and take care of it, but caused everyone time and trouble. Extremely frustrating.

Teri prochaska 
Rating:
5.0

It was a great experience

audrey slater 
Rating:
5.0

Do not change a thing!

Anthony Pugliese 
Rating:
4.0

Customer did not leave a comment.

Bill Damour 
Rating:
5.0

The Sange de Christo mountains are very pretty. Consider moving them them closer to your facility to provide a more scenic view.

Michael Ambrose 
Rating:
5.0

Customer did not leave a comment.

frank bovaird 
Rating:
5.0

Customer did not leave a comment.

Denny Dize 
Rating:
5.0

Customer did not leave a comment.

Craig Collier 
Rating:
4.0

Customer did not leave a comment.

Alyssa Ellis 
Rating:
4.0

Customer did not leave a comment.

CAREY KUHN 
Rating:
5.0

Customer did not leave a comment.

BRETT FIORA 
Rating:
5.0

Quick & easy drop off, friendly guy who runs the place.

Taylor McVitty 
Rating:
5.0

Customer did not leave a comment.

DARLENE PACE 
Rating:
4.0

Customer did not leave a comment.

Douglas Jones 
Rating:
5.0

Excellent service

GRAHAM PRIESTER 
Rating:
5.0

Customer did not leave a comment.

Curtis Dankof 
Rating:
3.0

The owner initially told me to “hook up the trailer and check the lights” then another employee actually came and connected the trailer. The owner is self centered and lacks customer service skills! Usual should consider moving their assets to the local lumber company or another service provider.

David Hawley 
Rating:
5.0

Customer did not leave a comment.

Clay Myhre 
Rating:
5.0

Customer did not leave a comment.

Matt Chamblee 
Rating:
5.0

Customer did not leave a comment.

Kim Heath 
Rating:
5.0

Customer did not leave a comment.

Ron Scoles 
Rating:
3.0

We had to drop the truck off on a holiday, so the store was closed, but that was expected. Unfortunately, we turned in the keys before we completed the online turn-in process on my smartphone! PLEASE tell customers to complete the drop off questions online BEFORE they lock the vehicle to turn in. We had to estimate mileage and such, so it was difficult.

Mary Callan 
Rating:
5.0

Customer did not leave a comment.

Steven Webb 
Rating:
4.0

Customer did not leave a comment.

Jon Erickson 
Rating:
5.0

Customer did not leave a comment.

Louis Whiting 
Rating:
5.0

It was the perfect experience thank you so much I will use you again in the near future. I would highly recommend this U-Haul rental center.

ramona sponseller 
Rating:
5.0

Customer did not leave a comment.

Connie WAHL 
Rating:
1.0

Straps that tied down my car to the car carrier were not secured properly and I almost lost my vehicle. Damage was done to the vehicle. This after we were overcharged almost $1500 more than the quote we were quoted. 2 tires were under filled. Unable to print the online reciept. NOT HAPPY with UHaul - Unable to contact anyone.

Katherine Lindvig 
Rating:
5.0

Customer did not leave a comment.

Paul Higley 
Rating:
2.0

I was not able to get a itemization for what I was being charged and total was quite a bit more than when I reserved the trailer. When I got back to Canon I found the right tire was super low. Other than checking the lights nothing else was done. Trailer was parked in high grass so was not able to see tire was low at that time. The trailer itself was clean, pulled well. Drop off was quick and easy. But I still want a ITEMIZED BILL so I can see what I paid for.

Cassandra Jackson 
Rating:
5.0

Customer did not leave a comment.

Thomas OBrien 
Rating:
4.0

Customer did not leave a comment.

Andrew Williams 
Rating:
3.0

Should have given us more notice that our pickup location had changed. Wasted lot of time and gas going to another location.

William Kothe 
Rating:
4.0

The service was excellent, but somehow the wrong truck number was entered into the paperwork and caused multiple problems, getting billed for other people's rentals over the next couple of weeks. I was also set up to pick up the truck in Colo Spgs, and was very unpleasantly surprised to learn I had to drive to Westcliffe 2/3 days earlier than planned to pick up the only truck available for my weekend move. But the Westcliffe location and staff were excellent - none of the above was their fault - they were very helpful. So, warnings to everyone - before driving away from any u-haul location, or when dropping off, check the truck number on the truck against the paperwork printed out from the computer, and also take a photo of the truck number on the dashboard and on the back of the truck - it will help clear things up if the same thing happens to you.

Linda Smith 
Rating:
5.0

Very easy to work with Westcliffe Petroleum. Super helpful staff even offered to park the truck for me.

Joshua Rule 
Rating:
5.0

No issues from either location. I feel as a company though paying $257 for a four day rental is fair. However, after returning it after only 24 hours it is a shame I could not get money back. Being military, money is tight and it makes me second guess using uhaul when I spend that much for 24 hours.

Erin Weller 
Rating:
2.0

This pickup location was doomed to be problematic...as we had to drive 3 hours to get to it...over mountain passes, through hairpin curves, etc... The possibility/probability that there would be no local one-way trailers should have been communicated when we made the reservation (8-9 days in advance) or when we changed the pickup date.

CHERYL KESSLER 
Rating:
5.0

These guys were very helpful and friendly. I would highly recommend them!

Melanie King 
Rating:
5.0

Customer did not leave a comment.

Douglas Jones 
Rating:
5.0

Have the truck pick up in the location requested instead of 300 miles away. I reserved a truck a month prior to pick up and was told the day before that I had to drive 300 miles to get it.

Natasha Leyendecker 
Rating:
5.0

Customer did not leave a comment.

Peter Swissdorf 
Rating:
5.0

Customer did not leave a comment.

James Torrey 
Rating:
3.0

Customer did not leave a comment.

Lawrence Dean 
Rating:
5.0

Customer did not leave a comment.

DANIEL DUANE 
Rating:
4.0

Quick and easy

STEVEN BENETTI 
Rating:
1.0

both the pickup location and everyone i spoke to on the phone were either incompetent or flat out lied, not to mention the pickup location was changed without notifing me but i was told i would receive a confirmation phone call friday 9:30 am which i never received and if i hadn't called i would not have known about the change of location

Michael Waltz 
Rating:
5.0

Customer did not leave a comment.

MIKE MOORE 
Rating:
3.0

Fix the truck

Kole Lewsader 
Rating:
5.0

Customer did not leave a comment.

JEAN PHELPS 
Rating:
3.0

I had to scrape windows from ice build up and there was no dolly, but I paid for a dolly.

Randall Thompson 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN GEORGE 
Rating:
5.0

Google Maps takes you to the incorrect location, location says they have tried to get it corrected with no results; maybe some contact from corporate would help with this

DAVID SCHULTZ 
Rating:
1.0

The owner came out to inspect the return/drop off and tried to get us to pay for damages on the dolly. Stated it wasn't damaged when we picked up. Fortunately, we photographed the dolly at pickup, with his employee beside it, when they failed to note the damage on the agreement. The photo is time and date stamped.

Travis Scruggs 
Rating:
5.0

Customer did not leave a comment.

KENNETH CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

CRAIG JAMES 
Rating:
5.0

Customer did not leave a comment.

DAVID TIFFNER 
Rating:
5.0

quick rental, knowledgeable people

STEVEN LARSON 
Rating:
5.0

Customer did not leave a comment.

Michael McKay 
Rating:
5.0

Customer did not leave a comment.

LARRY TODD 
Rating:
5.0

The interior of the unit was clean and in good condition. The unit appeared to be reasonably well maintained and in good mechanical condition. The exterior was caked with mud and dirt. This didn't effect the performance of the unit, but it looked pretty filthy. The onsite person who assisted me with the rental was efficient, friendly and helpful.

SCOTT MIDGLEY 
Rating:
5.0

Customer did not leave a comment.

Vincent DeLillo 
Rating:
3.0

Customer did not leave a comment.

Oswald Zaayman 
Rating:
4.0

Jake was most helpful, and was able to resolve the situation of the U-Haul website being unable to record our credit card for payment. He was pleasant to work with, and we were pleased wit the whole transaction. D. Kolb

DANIEL KOLB 
No reviews have been submitted for this location.

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