Comentarios del cliente para Westcliffe Petro Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Westcliffe Petro Inc

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Tommy W. en

Grado:

You could do more to make sure the pick up location is what was requested by the customer. I had to drive 100 miles out of my way and wasted 2 hours of my moving time. The people in Westcliffe were great and I know it was not their fault. I just can't figure out with 4 drop off locations in Canon City, and 2 months notice for reservations,why I couldn't have picked up one there. I always thought the customer came first.

Roger F. en

Grado:

El cliente no dejó un comentario.

Chase W. en

Grado:

Cup holder was broken and not usable and the gas tank was not full making it difficult to return with the same amount as pickup.

steve J. en

Grado:

The only reason it was average in my view is because your UHaul server was having issues and it took quite a while to get things done.

bob F. en

Grado:

El cliente no dejó un comentario.

Ronald F. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

Friendly and fast

Bruce W. en

Grado:

Got charged for 2 extra days on one truck and 1 day on the second truck. Both picked up at the same time. Got charged for fuel and they had more in the tank then the papers said. Very dissatisfied.

Steve K. en

Grado:

When I made the reservation for the trailer, the possibility that I would have to pick it up at a location an hour away from my 'preferred location' was not clear. WORSE, a UHaul representative failed to contact me to alert me to this change; and had I not checked my reservation online the day before (for reasons unrelated to the pick up location or equipment type) I would not have known about the change. This was aggravating, and unacceptable. It cost me time and money. Such service was especially unsatisfactory since the UHaul agent I initially inquired with about getting a trailer assured me that by making a reservation online, weeks in advance, I would be guaranteed the equipment I requested, and their location. As it turned out, the agent had the exact equipment I needed on site, but had reserved it locally for another customer. They were apologetic of UHaul's poor service, and tried to find a more acceptable solution, but UHaul as not accomodating.

Matt H. en

Grado:

They were very busy but worked me in with no trouble.

Oswald Z. en

Grado:

He did not help to unhook the trailer (Heavy RV trailer) - I had to do that myself. He ALSO charged my credit card but with only $280. His words were: "The pickup location only put a hold on my card that is why he is charging it." So, who is the crook in this whole thing - she charged $322 and he charged $280. Who should NOT have charged my card? I WILL NEVER USE UHAUL AGAIN!!!

DAVID N. en

Grado:

Very helpful.

Melissa C. en

Grado:

The windshield was very dirty with dead bugs and debri. Otherwise truck was clean.

Mark N. en

Grado:

El cliente no dejó un comentario.

Bill K. en

Grado:

For starters - we asked the gentleman in Westcliffe when he asked if we wanted the $42.00 insurance and the $82.00 insurance, what the difference between the two were and what each covered. We specifically wanted to make sure the windshield was covered. He responded "I ain't no lawyer and I am not going to say anything -that way I won't get in trouble". I tried to look at a clipboard on his desk with a chart that looked like it may explain the various parts of the Uhaul truck and he wasn't happy about that and reached to take it out of my hands. We choose the $42.00 insurance. If he doesn't know the answer to my question who at UHaul does. The truck inside & cab was dirty and he should have walked around the truck with us to go over previous damage, etc. This is the same place who told us in August we couldn't reserve a truck - it was first come, first serve. We get to Westcliffe and they have no trucks available. So when we decided to rent one in September, my husband called them ahead of time and again was told we could not reserve a truck. We heard from other people that they had reserved trucks in Westcliffe before so this time my husband pressed him with "how about I give you a credit card number", then he relented and somehow my husband was hooked up with a nice lady from Colorado Springs who was able to reserve a truck. I realize that Westcliffe needs a Uhaul center but the sheer laziness of this location's employees is unbelievable. When we returned the truck in Montrose, the nice lady answered my question about insurance coverage. We would have needed the $80.00 insurance coverage to cover rock chips and windshield. Luckily we did not encounter a rock on our trip or we would have been very upset at the man in Westcliffe for his ignorant response that he ain''t a lawyer. We were not asking for fine print information merely the basics of UHaul truck rental. Train your employees in Westcliffe please!

Barbara D. en

Grado:

El cliente no dejó un comentario.

rosella C. en

Grado:

El cliente no dejó un comentario.

catherine B. en

Grado:

El cliente no dejó un comentario.

Clifford L. en

Grado:

El cliente no dejó un comentario.

Steve R. en

Grado:

El cliente no dejó un comentario.

Patrick P. en

Grado:

Very happy with the team in Westcliffe - it is a small town - good selection - responsive employees.

Joel P. en

Grado:

Staff member was already checking me in before I has stepped foot in the door. I have used them before and they are great -- as is the staff and store at 90th and Maple in Omaha.

JEFFERY W. en

Grado:

Very accommodating amidst a very busy morning

Jim S. en

Grado:

This location needs more trucks.

Lawrence D. en

Grado:

The Rep was friendly and professional and the check-in process was relatively quick.The facility was clean and well organized.

ARTHUR W. en

Grado:

Hello, My name is Arthur Winkelstern of CO tract number 25129249. My wife and I loved the UHaul and Auto Transport we picked up in Prescott. The staff were amazing there and helped every step of the way. Guiding our car, strapping it in, driving the truck to the trailer, they helped tremendously, especially us as 2 new movers. Upon arriving in Westcliffe, CO at the UHaul drop off, we were greeted promptly by a man running the store demanding for ‘10$’ for helping remove the straps from our car AND taking the auto transport back. I, of course, feel as though UHaul had that in the service, to remove their equipment, so I said ‘no’ to the offer and tried myself, to no avail. I then asked why the 10$ was needed and he replied that it was in the contract. I showed him the contract, and he refused to look at it to show me where it said that I owed him 10$ to remove the auto transport trailer from our truck, to take it back. He then yelled at me, demanded why I didn’t know how to do it by watching the men in Prescott put it on, then just left. Walked away to talk to his friends. Spending 2 hours there, in this terrible predicament, after driving 18 hours to Westcliffe CO, we then found a secondary worker there who would take 5$ to do it for us. This is ridiculous and we feel cheated in every sense of the word. We trust UHaul and have used them hundreds of times, but after this experience, spending 600$+ on our transport, to be greeted by greedy workers, we will never use uhaul again. Worst experience ever. I will leave this review for others to see for our experience, as this was unfair and unresolved. I’m sorry, but we were loyal customers. Sincerely, Arthur Winkelstern 719-851-0826 Arthurwinkelstern@yahoo.com

rita E. en

Grado:

El cliente no dejó un comentario.

HARLEY G. en

Grado:

El cliente no dejó un comentario.

JAMES M. en

Grado:

El cliente no dejó un comentario.

Dale E. en

Grado:

Dealer is understaffed. Anita was very helpful and knowledgeable once she was able to attend me.

Doug M. en

Grado:

What is the point of registering online? you don’t have the right truck size, you replace one truck with two? I have to go through the whole rental process in the store. It took over an hour to check out a truck. Only 45 mins to return the truck. You’d think it would be figured out with a national rental system. I would rate this experience a 3 out of 10. Truck was fine, ran fine, worked great. The process was rough.

Mark J. en

Grado:

El cliente no dejó un comentario.

Reilly S. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

Very respectful and helpful

Steven M. en

Grado:

El cliente no dejó un comentario.

JOSE N. en

Grado:

El cliente no dejó un comentario.

clifford B. en

Grado:

El cliente no dejó un comentario.

JIM D. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

Very Expensive!

Randy C. en

Grado:

El cliente no dejó un comentario.

john S. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

El cliente no dejó un comentario.

Loraine S. en

Grado:

El cliente no dejó un comentario.

Joshua B. en

Grado:

The first representative blew me off as a customer when he realized I was there for a Uhaul and had already paid. The second gave me a nonchalant, non informative, reluctant experience. I was purposefully given a truck with a check engine light on that needed service. I was given a drop off location more than 20 minutes from my address and told it was the closest location when there was one much closer to me that I had to discover later on my own. I must admit I’m curious, why should I pay to risk breaking down in the middle of nowhere to help Uhaul get their broken vehicle to another location for service? Definitely made me regret having chosen them for my moving needs!

Andrea B. en

Grado:

El cliente no dejó un comentario.

larry V. en

Grado:

El cliente no dejó un comentario.

Randyn R. en

Grado:

We used the 24 hour drop off option at this location. It was ready to find and essay to access. The process went smoothly.

Tony B. en

Grado:

Priced WAY too high.

David M. en

Grado:

El cliente no dejó un comentario.

BOB S. en

Grado:

El cliente no dejó un comentario.

Herbert B. en

Grado:

El cliente no dejó un comentario.

Stephen P. en

Grado:

El cliente no dejó un comentario.

Lynn K. en

Grado:

El cliente no dejó un comentario.

bruce G. en

Grado:

El cliente no dejó un comentario.

Sam G. en

Grado:

Not have hidden changes that have to be removed

Gerald B. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

Awesome!!

Dennis B. en

Grado:

El cliente no dejó un comentario.

Edna M. en

Grado:

El cliente no dejó un comentario.

mike C. en

Grado:

for local moves would like to be able to rent truck, trailer, and dolly etc. for less than the 24 hr rate after the first full day

Gerald B. en

Grado:

El cliente no dejó un comentario.

Dennis B. en

Grado:

El cliente no dejó un comentario.

Teresa S. en

Grado:

Based on our experience, the elements cannot be improved, but that's a good thing! A+++

Suzanne G. en

Grado:

Straighten out your lousy online service!

Rita S. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

Location is a Gas Station

Glenn K. en

Grado:

Have your entire organization mirror the personnel and location. They were great.

Richard T. en

Grado:

U Haul trucks in general, not just this location, often smell of tobacco smoke. Please prohibit your customers from smoking in the trucks.

Ben R. en

Grado:

El cliente no dejó un comentario.

Carol V. en

Grado:

El cliente no dejó un comentario.

WILLIAM B. en

Grado:

No help hooking up from this facility. Cab of vehicle was filthy, windshield was not washed, bug spattered to the point of being unsafe to drive. Owner was more concerned with selling a vehicle than taking care of his UHaul business. Only positive was the owner was willing to inspect my hookup after I was done. Never again, Westcliffe Petro Inc.

john S. en

Grado:

El cliente no dejó un comentario.

Brittany L. en

Grado:

Uhaul wasn’t cleaned out and did not have the moving pads that had been requested/reserved with my reservation

Mark J. en

Grado:

El cliente no dejó un comentario.

Rick Z. en

Grado:

El cliente no dejó un comentario.

Joan H. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

BEN R. en

Grado:

El cliente no dejó un comentario.

Gerald B. en

Grado:

We needed a 12' trailer, but only 8' was available ..... unless we wanted to make a 120 mile/round-trip to get the requested size. The 8' that we ended up using has electrical/lighting problems. Fuses were blown on our vehicle several times, resulting in non-working lights (driving at night). Luckily my husband knew how to fix it. There were bare wires which were grounding out .... One of the rear lights of the trailer did not work .... now we know why! Sandra & Gerald Brown / Westcliffe, CO

david M. en

Grado:

Russell was slammed with customers when I arrived, he acknowledged my presence and proceeded to finish up with the customers ahead of me. Great customer service!

Mike C. en

Grado:

Everything went well at the location. I could not change the size of the truck with Express Check In using the edit feature. I had considered a 20' over a 26'. In actual fact, I would have been happy with either size and wish there had been a way to so indicate. I told the local owner of that as he had advised me that I might have to 60 or more miles to pick up the size I was requesting. But he did not seem to have any way either of making that known on the computer. And I did not want to make such a long trip to find a truck. So, I was nervous about having a truck the day I wanted to start at the size we reserved. So, I was considering taking a 15' to solve that problem; but, I would have been very unhappy.

Bill S. en

Grado:

Free beer

Raymond M. en

Grado:

El cliente no dejó un comentario.

Stephen W. en

Grado:

El cliente no dejó un comentario.

tom D. en

Grado:

El cliente no dejó un comentario.

Louis Q. en

Grado:

Provide some chocks in trailers to keep them from rolling, etc. when not hitched to the towing vehicle. And sure would be nice to have a spare tire and/or a tire sealant/inflator kit at least. Overall a very easy and useful process. Thank you U-Haul.

CHRIS H. en

Grado:

El cliente no dejó un comentario.

Chester S. en

Grado:

El cliente no dejó un comentario.

DOUG M. en

Grado:

El cliente no dejó un comentario.

andy B. en

Grado:

Andrew was friendly and helpful, and handled the turn-in very expeditiously. I didn't realize they sold fuel to the public--I would have preferred to refuel with Westcliffe Petro instead of hunting around for gas before I dropped off the truck. That was my mistake. Overall: great, efficient service.

Greg S. en

Grado:

El cliente no dejó un comentario.

RICHARD L. en

Grado:

Everything was good

Wayne C. en

Grado:

El cliente no dejó un comentario.

JOHN W. en

Grado:

El cliente no dejó un comentario.

James T. en

Grado:

El cliente no dejó un comentario.

kathy C. en

Grado:

Make sure the tires are in good shape asked them check them only check outside tires. The inside tire had to be aired up at every stop. Plus the gave me a price but when I went to pick it up it was alot more.

Bromlyn H. en

Grado:

Very nice people. Nice to have u haul in town.

Karen R. en

Grado:

see previous comment!!!!!!!

RON F. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

Helpful, friendly, quick service. Thank you.