Customer Reviews for Westbrook Storage
(U-Haul Neighborhood Dealer)

28 reviews

1548 Old US Hwy 10   Laurel, MT 59044

(406) 628-8003

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(406) 628-8003

1548 Old US Hwy 10
Laurel, MT 59044

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: 9 am–1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I reserved this in Bozeman MT but got a phone call on the way to Bozeman said there wasn’t any trailers available there they first said go to Helena which is a 1 1/2 hours out of our way so they said there was one in Laurel so we finally agreed to go to Laurel which is a 1 1/2 hour away at least on our route home so when we arrived at Westbrook storage the gate is shut and no one around so I called the number from Billings that called me Thursday she called Westbrook and said the girl had just got there and will be out to open gate we waited probably 10 min no one showed so I called Billings back and she said she will try again she said no answer so she said so she would look to see if there was another place with trailer she said there was one in Bozeman which is where I originally had one reserved and they said there wasn’t any if there was one available then I should of got a call saying they had one instead I had to drive both vehicles a hour and 1/2 and no one there so she said she would call the District manager she said he would be there in a couple min and how we could go in gate he did arrive in a few minutes sorry I forgot his name but he was very helpful but this probably the worst I have ever seen a business run first saying there was no trailer at Bozeman then there was and second who ever runs the Westbrook location should be removed not showing up for customer on time and not even answering phone is ridiculous

Gary C 
Rating:
5.0

U-Haul made reservation but the location was closed for the holiday weekend upon arrival . This could have been a disaster. I had to drive 40 mins to get to the location but the owner lived near by and was willing to fulfill the rental. Bad on U-Haul good on the owner of the rental location.

David W 
Rating:
5.0

Customer did not leave a comment.

claudia f 
Rating:
2.0

Non-maned office. Left unit on this site, but never received a response back after leaving a voice message.

DAVID E 
Rating:
5.0

Customer did not leave a comment.

Dan G 
Rating:
5.0

Customer did not leave a comment.

Chrystal G 
Rating:
5.0

Staff was friendly and helpful. The rental was exactly what I expected and met our need completely.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Amanda D 
Rating:
5.0

Customer service was fantastic! I had direct communication and prompt service. It was easy picking up, and had no problem extending the reservation at last minute. Returning the trailer was just as easy. Thank you Amanda for helping make our moving experience a little less stressful!

Kristene E 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
4.0

Customer did not leave a comment.

Sherri P 
Rating:
3.0

Customer did not leave a comment.

Elina J 
Rating:
5.0

This location is clean, inviting and super friendly! I didn't have a great drive and wasn't in the best mood but the gal, Amanda was very sweet and understanding, despite my having an attitude. Sorry and Thank you Amanda!!

Holly K 
Rating:
4.0

You could have a lower mileage rate especially for us senior citizens on fixed income

Richard V 
Rating:
5.0

Outstanding location and highly recommended renting from this location!!!

Sydney B 
Rating:
5.0

Thank you Amanda for making the transaction quitclaim and painless.

brendon s 
Rating:
4.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Sam P 
Rating:
4.0

Very helpful. She called and listened to my concerns.

John S 
Rating:
3.0

Did not fit size. Agent was going to see if a credit since never used but no credit was issued

Kelly B 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL S 
Rating:
4.0

We originally had Laurel Power Systems. We went there during business hours and they had left and locked the gate so we couldn't drop off. We had to call Uhaul and get assistance and were moved to this location where they were there waiting for us. This was the third time that trying to drop off with Laurel Power Systems was painful for us. When you have a Uhaul truck and trailer it's extremely frustrating to have to be driving it around constantly and trying to back up with the trailer, trying to find space for the trailer and just trying to manage the trailer in general. I will say that each time we had to call Uhaul because of this the people we got were very helpful.

Samantha F 
Rating:
3.0

Customer did not leave a comment.

Kirk I 
Rating:
5.0

After not having a great U-Haul experience in Oregon arriving in Laurel Montana at Westbrook storage the outcome was much different Amanda the on-site manager at this location went above and beyond in getting me checked in my truck checked in and a storage unit absolutely phenomenal customer service by Amanda she is definitely a keeper thank you again Amanda for everything it was very professional and I appreciate it.

BRIAN M 
Rating:
5.0

Amanda was good to work with. Thank you

BRENT E 
Rating:
5.0

Amanda was amazing to work with and made it so easy and painless for us. Thank you 😊

Melissa H 
No reviews have been submitted for this location.

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