Customer Reviews for Westbrook Lanes
(U-Haul Neighborhood Dealer)

613 reviews

3156 51st Ave   Columbus, NE 68601
(HWY 81 & 51st Ave)

(402) 563-0372

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(402) 563-0372

3156 51st Ave
Columbus, NE 68601
(HWY 81 & 51st Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 11 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie Z. 
Rating:
5.0

Customer did not leave a comment.

KEITH O. 
Rating:
5.0

Customer did not leave a comment.

Smay C. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
2.0

Customer did not leave a comment.

Ashley V. 
Rating:
5.0

Customer did not leave a comment.

Duane O. 
Rating:
4.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

JORGE S. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
1.0

Rude unhelpful people, truck was dirty .

GIE H. 
Rating:
5.0

They went the extra mile to get the truck I needed. Thank you.

Edward T. 
Rating:
5.0

Always good service

CARL S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

JOSE RAMON R. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Manager worked with me, everything was excellent

Tom B. 
Rating:
4.0

Customer did not leave a comment.

greg B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

steve R. 
Rating:
5.0

I couldn't move the passenger mirror so had to compensate visually when pulling back into lane. When I told the person in charge he didn't seem to care at all. Not a good thing when the customer has problems and has no way of fixing when in transit.

constance A. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
4.0

Customer did not leave a comment.

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
3.0

Customer did not leave a comment.

Mandy J. 
Rating:
2.0

I rented the u haul for 3 hours on a Saturday. When I returned it I was asked for the mileage and if I had replenish the fuel which I had. I was then told I would receive my receipt by email when the person who does the u haul stuff returned. The following Monday I received a call from a totally different u hall place asking me when I was going to return the u haul. I told them I had returned it two days ago on the same day I rented it. I also STILL have not received my receipt!!

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Very friendly and helpful.

John E. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Stefani P. 
Rating:
5.0

The vehicle I used shouldn't have been loaned out everything was great other than the fact that when you pressed on the brakes it pulled you to one side and shook really bad

Shayne N. 
Rating:
5.0

Customer did not leave a comment.

richard F. 
Rating:
4.0

Customer did not leave a comment.

Jason I. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
1.0

At the time of delivering the equipment, they charged me 400 more

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Faith Regional H. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Again, location and staff were friendly and helpful. U-Hauls computer system again was down and was unable to get everything taken care of. We were also told that we would receive a credit for the issues. Final bill showed no credit and we were charged extra mileage and an extra day when we were told we would not be.

Bobby Z. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
4.0

Just did a drop off

ANN C. 
Rating:
4.0

The shroud around the gas tank lid was sharp and could cut someone.

Theodore M. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Best in town by far

CHRIS C. 
Rating:
5.0

Very convenient and fair price!!

sonja B. 
Rating:
3.0

Some of the dollies that were pre-ordered were not present to go with the Uhaul truck at pick-up. Staff was fairly friendly, but didn't seem to have a lot of interest in the side hustle. I would still recommend this location over other Uhaul locations.

Justin G. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
4.0

Friendly service

Todd T. 
Rating:
4.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Jacob O. 
Rating:
5.0

just dropped off the truck on a weekend and was called later to verify truck was received on schedule and in exceptable condition. Had the pleasure of getting a new truck to drive drive down to Nebraska from Montana. Now if you could just improve the winter driving conditions, that would be my only wish!

Margaret B. 
Rating:
3.0

Customer did not leave a comment.

Violet B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

Customer did not leave a comment.

Claudia W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Renting the Uhaul was quick and easy!

angela B. 
Rating:
5.0

Customer did not leave a comment.

jaquelyn M. 
Rating:
4.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

RICKY J. 
Rating:
5.0

I paid for a dolly and it was not in the truck. The truck also smelled like weed when we picked it up.

Kaylee J. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

U-Haul charged me for 2 days rental instead of 1, like I was told from the personnel at the pickup location. I was very disappointed!

COLE B. 
Rating:
5.0

Very professional and courteous.

DAN W. 
Rating:
5.0

Customer did not leave a comment.

Guillermo C. 
Rating:
5.0

I had some issues with the U-Haul app where I could not make the check, so I end up at the counter, my recommendation is that in the app there should be a message that if it is not possible to do it online go to the counter, probably it is obvious but I expend a lot of time figure if it was a problem with the app, my internet, my phone or just that I need to make all the checks at counter

Guillermo C. 
Rating:
5.0

I had to have the truck a couple days longer then I expected. I was very pleased with the over all price. This is the second time I used Uhual. Will be using them again!! Very pleased customer!!

reeca E. 
Rating:
3.0

The windshield was filthy and not just with rain drops but bug splatter and bird droppings. The tires were not inflated to the proper level by quite a bit. The truck warned me about it so I filled them to the proper level.

Leslie C. 
Rating:
5.0

Outstanding place and very helpful.

DEAN C. 
Rating:
4.0

You do everything they ask for .. Plus put the right amount of gas back in the the truck and they still change you extra money.. Off your credit card..

Michael R. 
Rating:
5.0

John was very friendly and accommodating. No complaints!

Anja K. 
Rating:
5.0

Trailer had strong smell of pigs or livestock inside.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Corinne M. 
Rating:
5.0

The staff was great. They were very helpful.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Vanessa L. 
Rating:
3.0

Uhaul agent was not very friendly, but they gave us a free upgrade on our truck.

John G. 
Rating:
5.0

Customer did not leave a comment.

NANCY L. 
Rating:
3.0

You kinda screw people over with your quotes. You quote allotted mileage for one way long distance trips, from only where they are moving from, and too. You don't include extra mileage, for the trip to get the uhaul from the pickup location or to the drop off location. So, I had to pay for an additional 25miles, that weren't in my control. Plus, additional equipment that I requested or ordered, were not included, so it made the move more challenging for heavy pieces of furniture.

Shiloh R. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Customer did not leave a comment.

Wendi P. 
Rating:
5.0

Customer did not leave a comment.

TOMAS E. 
Rating:
5.0

Truck rides very very very rough!!!

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
1.0

I asked to have a car dolly so I can pull my truck behind my RV I spent $60 on my mechanic to have the drive shaft disabled I get to the U-Haul and they don't have a car dolly he's got a car trailer three of them which I did not want and I did not have time to wait around for him to find me an actual car dolly the extra weight of the trailer was too much for my RV and it tore up my transmission so no I'm not happy at all

bryan M. 
Rating:
5.0

Customer did not leave a comment.

Denyse M. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Westbrook was an easy location to find and access. Staff were very helpful in completing the check-in.

Gary G. 
Rating:
5.0

Easy access, mgr was great and assisted in getting hooked up and on the road.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

The cab of the truck not clean. The sun visor was broke on drivers side. Overall of the truck sort of beat up.

Jeanne A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

See comments for pick up location

Casey P. 
No reviews have been submitted for this location.

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