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Allie G.
Customer Reviews for Westbrook Investments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean Equipment. Fast in and out
SOCKALINGAM N.The sales rep was very nice and helped me alot.
Sonya D.Clean equipment Fast in and out
SOCKALINGAM N.Fast in and out Always clean equipment
SOCKALINGAM N.Very nice and professionalism!
Reginald D.Great customer service! Thank you!
Jane D.Clean equipment and fast service
SOCKALINGAM N.Nothing to improve. Great location.
Andre S.Area to pick up is congested. The office is dark and gloomy because of a short in the fixture. The office serves as a living quarters as well. I had a coupon-credit that the business owner refused to honor because he did not nor did he want to learn how to process the transaction. The wi-fi is constantly in and out. I had to wait until he could get a connection to get my rental. About a 45 minute process. No customer service what so ever.
Marian B.This was not my selected or preferred location. Uhaul switched it on me forcing us to drive more miles in Houston traffic. The person there was helpful and friendly. No knock on him.
Melanie B.New Equipment - Fast in out out. Great customer service
SOCKALINGAM N.New Equipment. Fast in and out. Good customer service
SOCKALINGAM N.The agent/owner was exceptional and very thorough.
Maurice P.Great Service
Matthew J.Guy came in clutch at the last minute. Very transparent and friendly.
Salman B.Mr. Westbrook was very kind and helpful.
Jose I.Great experience. Wonderful staff. Easy to work with.
Andrew D.Were good
Jose V.Terminate this franchisee's contract. I did not choose this location. The so-called "owner" passed uncalled for remarks. He is a slow moving creature. Lazy. He did not give me any printed contract, the insurance paperwork, etc. He said that he will send a receipt to my email but never did until I returned the vehicle and asked for it again. So basically I did not have any paperwork on me. This is not my first time using U-Haul. I have used other locations before and I find this one was the worst. Avoid this guy. He nags like a great grand mother. Avoid this place at all cost. He is stingy and a miser. He cannot afford to buy a printer and paper? How to be a businessman if you do not want to spend money to earn money? Useless guy.
Willie N.The entire experience went great and customer service from the gentleman that owned the location where I rented from was above and beyond in helping my move experience much easier. Thumbs up with a 5 star rating on top!!👍
Ercell N.Fast and Clean equipment
SOCKALINGAM N.Chris was great, very friendly and easy to work with.
mary J.He was So Very,Very helpful after I had renovation at the 3920 OST location. And the Lady was closed and said she forgot I had a reservation when I just rented from her that Sunday Feb.26 and had reserved for the Feb.28. Long story short we went to another location before the MLK location and the didn't have the size truck we had reservation from the OST LOCATION. THANK GOD THIS MLK LOCATION HAD IT. HE WAS A LIFE SAVIOR. WE COULDN'T THANK HIM ENOUGH. THIS WILL BE THE LOCATION I RENT FROM NOW ON. THANK MARTIN LUTHER KING LOCATION.👍🏽👍🏽👍🏽 3902 OST HAS LOST MY BUSINESS WITH THEM. BAD BUSINESS. THAT WASNT RIGHT!!
KANNCIS LADELL R.Terrible management. Nobody to speak with. Gave me a vehicle that needed an oil change & air in tires. I needed this to transport tables and chairs to and from my baby shower this weekend. I expended my reservation for 7 more hours due to time slot that I had to drop off table and chairs. I received such an unprofessional text questioning why I extended my reservation and insinuating there was an issue with the vehicle and I needed to “tell them now and now laterâ€. Texts were even spelled correct. Would not recommend AT ALL and I've rented multiple U-Hauls. They need to fire the staff here and just close the location. So trash. -10/10
JEREMY M.Have rental directions clear especially location of the key
JEANNETTE H.Customer service was awesome. Greeted upon entry. No upcharge selling. Owner just made sure we had all the things that we needed for a smooth transition. Very accommodating staff.
itanya G.Excellent customer service and quick delivery!
Patricia L.Clean equipment and fast check out
SOCKALINGAM N.Fast and clean equipment
SOCKALINGAM N.Mr Westbrook was very courteous and transparent with the billing process and you're lucky to have him as a business partner for truck rentals
Raymond B.Fast and clean equipment
SOCKALINGAM N.Just one suggestion put the Dropbox in a more visible place. It was hard to find at night. Thanks to the friendly gentleman that collected the keys, because I probably wouldn't have found the Dropbox.
Koca C.Fast and clean equipment
SOCKALINGAM N.App does not let me connect to my location.
Rodolfo R.Fast and Clean Equipment
SOCKALINGAM N.Return app is difficult
Angela B.BAD AREA
Alex S.Fast and Easy.
SOCKALINGAM N.Fast and Easy
SOCKALINGAM N.Fast and Easy
SOCKALINGAM N.I requested a dolley and it was not inside. The man was not there at the location to give me one. I had to drive back which added more miles to my trip that I had to pay for. Instead of giving me a credit for him adding more miles to my trip for not providing the services that I requested. Very poor customer service for someone who spends $75.00 with uhaul company. Will not recommend it to anyone.
Shakeidra B.I was told that assistance hooking up the trailer to the truck was free of charge, but when I arrived at the location, I was charged $30 “cash only.†It wasn't part of my regular bill and the manager at the location would not accept credit cards, debit cards, or checks—he said I could pay only in cash. He made me go to an ATM before he would release the vehicle to me. This was a real inconvenience and seemed out-of-step with the normal U-Haul renting experience.
Benjamin W.It's always a pleasure to work with Mr. Westbrook. I would, will, and do recommend his Uhaul agent to all of my drivers and friends. I always say, "go see Westbrook"
DAVID B.Fast and clean equipment
SOCKALINGAM N.Fast and easy
SOCKALINGAM N.Owner was very nice and helpful. Pick up and drop off went smoothly.
Amanda G.FAST & EASY & CLEAN
SOCKALINGAM N.Fast and clean equipment
SOCKALINGAM N.Great job at this location. Will definitely use again
Paul F.this complaint is not with Westbrook, my complaint is with corporate. your telephone system and the way that yall answer the phone. i have a rule at my company that if the phone rings 3 times and no one answers the phone, we have a potential to lose that customer. I was totally frustrated with the customer service until i spoke with Todd Taylor and he was great and Westbrook Investments is always great.
skip W.The owner was very friendly and professional.
Jose S.Fast easy and clean trucks
SOCKALINGAM N.I wish someone was present to help. The lock box is hard to find, the pictures are outdated to find keys
Kshitij B.Fast / clean / easy
SOCKALINGAM N.Mr. Westbrook did a great job.
Leon B.Fast and easy and good equipment
SOCKALINGAM N.Quick and Easy
SOCKALINGAM N.Quick and easy rental
SOCKALINGAM N.Door was freshly installed and already broken. Later jammed completely with my things inside.
Jacob K.Friendly service and fast
SOCKALINGAM N.