Noah was very helpful and kind! Made the process very smooth and easy! Thank you so very much!!
OLYMPIA J
Customer Reviews for West York Agway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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LEONARD LMy u haul experience was absolutely awful. My equipment was reserved, and when I went to get it, it was gone and/or not available. I had to run 1 hour in rush hour traffic for a replacement. I wouldn't have gone for it but for the fact I had help on both ends already setup. It was a 1 way rental so I didn't have the option to delay to wait for u haul to get a replacement. What really aggravated me was the fact that I rent several times a year when I get so busy I don't have enough equipment to handle my work load. And this isn't the first time I've had this type of thing happen. So the bottom line here is if you are going to do business with these people verify, verify, and then verify again. Their system is full of errors and it's very expensive to work around these mistakes. Unfortunately there's not a lot competition in the u haul marketplace. And customer service sucks. Nobody gives a shit. It was not this location fault and the people there were great. U haul sux
ALEX DCustomer Service was great
Mickey KHad trouble at Roosevelt ave location but west York handled it
Timothy JYou guys were great. Thank you so much
ROGER AVery good people at the Agway store.
BARRY Vfriendly, helpful, equipment very clean, asy process for pickup and return
WILLIAM GGreat place, and great people!
HEATHER GService was quick and friendly
ERIC NThis whole rental was a mess from the start. Requested a truck less than a quarter mile away. They called and said the truck was not available that they moved my pick up to a location 11 miles away. Well that add $22 to my rental just for mileage so asked if they could prorate me or give any discounts. The gentleman said they could give me a 10 mile reduction to cover half. Not even an 3 hours later another person from uhaul calls saying they need to move my pick up location. Told them about the previous call and apparently there was no notes that i agreed to the new location and no nuts about my discount. So have to renegotiate with this woman. She claims they can't prorate miles but agrees to updrage me from a 15ft truck to a 20ft due to the inconvenience. Agway then calls while i am working asking if there was a mistake with my rental and to call them back about what size vehicle i am getting. So i call 10 minutes before they close and no one answers.... arrive the day of rental and it's a 15ft, not the 20ft that i was promised (have the email showing 20ft) and no prorate on the mileage. Over all, horrible experience. No one that you call has any clue cause no notes are taken.
Brea HMaking sure that the mileage and gas are checked before handling out any paperwork, with any missing information.
JONATHAN GI'm still waiting for a call back to talk about why I loaded up the Uhaul and my help left only to find out it wouldn't start so we had to wait till someone brought a new battery to put in. The truck was just not up to my standards of past experience. I missed hours of loading and unloading then had to do it myself the next day. I feel I should get some type of refund. I was told by the dispatch that some would contact me. Lucky I'm not in the hospital with my arthritis and back pain. Will never take an old truck again.
VICKIE ARented a motorcycle trailer here, pick up and drop off was easy and quick.
BRADY RWest york agway is the greatest. Very friendly and very helpful
JOHN WHave pickup trucks at this location !
PAUL HVery polite and helpful
Nicola HRear door could have used lubricating very Rusty the reverse light on the driver's side not working other than that the guys at Agway are awesome
VITO PThe counter service was great, no wait time, and reasonable pricing.
RICKY MThis place is one of the best places I have ever rented a U-Haul from very friendly and professional
REECE HPark trucks far enough apart to allow for quality verification photos
ASH CThe gentleman who helped me at West York Ag showed great attention to detail even assuring I new the process about my drop off location.
MARK BNoah was great and quick with trailer rental. 10/10 recommend agway
SHANE NFront of cup holder was extremely sticky, did not realize until we already pulled away and went to put it up. Ordered the moving blankets and none were in the truck
Eva TGiven a dirty uhaul to use and there clean ones on the lot to use.
HELEN YTruck drop off was a much better experience than pick up.
Cory HThe customer service at this location is superb, and the staff were easy to deal with. The truck was clean and prepared.
JERRY DFantastic experience, will recommend all friends and family to work with Agway in West York PA for their next rental.
MARK VNo improvements needed. Courteous and pleasant staff.
PATRICIA NNoah of West York Agway was great! He provided travel & nearby gas station directions, Also, he gave some guidance to ensure we understood the return gas tank requirements. He even helped with the our truck padlock. Overall, we had a very positive experience with West York Agway!
ROERT KThe truck had three dings/cracks in the windshield. In addition, there was a large ring etched in the windshield in front of the steering wheel which was distracting during driving. The passenger side mirror was fixed and unable to be adjusted which made side viewing impossible. The U-Haul truck had a very strong cigar odor. I brought it to the attention of Noah at AGWAY. To his credit, he and his employee took the time to spay and wipe down the truck cab which did minimize the odor. In our opinion, this should have been thoroughly checked prior to scheduled arrival. We purposely scheduled pickup at the U-Haul owned facility in York. From our experience, the vehicles at the company owned stores are better maintained and prepped. This was changed by U-Haul without our permission or courtesy of a phone call.
Kenneth SNoah and other staff are excellent to work with. Very knowledgeable and motivated to suit customers needs.Ive used their services several times and have been very satisfied with them.
RICHARD RWorst customer service
Sushma GStaff is very helpful, rental was simple, as it should be.
BRUCE JNoah at Agway West York was awesome. He recognized that I was doing a one way trailer rental and texted me to offer any assistance ahead of returning the trailer. Made the equipment drop very easy. Highly recommend Agway West York for your U-Haul equipment rental in the York area.
Timothy BStaff are A-one. We’ve now worked w three people at this location and they have all been efficient and helpful.
bruce jService was very good young man that waited on us was very friendly and helpful
earline wThe app needs work. It kept telling me I wasn't in the right location. I had to use my gfs phone for it to work.
Christopher BI didn't receive the appliance dolly that I added to my order . The place I picked up the truck had a fire that morning in the building. I couldn't go inside to get assistance. I was having trouble with the app. loading my pics of the truck before I left the lot. However I don't know because at pick up and dropping the truck off I was unable to speak to a human.
Angela OI could not check in using the app. I had this same problem last year. The app is no good!
Rachel Vthey are trying to help resolve the overbilling.
David HThe only thing I didn't realize and wasn't told was about needing to do an online pre-use check. The staff was fantastic and very accommodating especially since I didn't have a reservation.
Yuhri MMy reservation pick up was changed 3 different times due to being told they didn’t have the truck i needed..Why make a reservation days in advance if u haul is going to not know what stock they have and where
janice wVery friendly and helpful staff
Timothy ESuper friendly and helpful gentlemen that assisted me with both pick-up and drop-off.
Tim EDon't change a thing
BILL L