Park trucks far enough apart to allow for quality verification photos
ASH C
Customer Reviews for West York Agway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The gentleman who helped me at West York Ag showed great attention to detail even assuring I new the process about my drop off location.
MARK BNoah was great and quick with trailer rental. 10/10 recommend agway
SHANE NFront of cup holder was extremely sticky, did not realize until we already pulled away and went to put it up. Ordered the moving blankets and none were in the truck
Eva TGiven a dirty uhaul to use and there clean ones on the lot to use.
HELEN YTruck drop off was a much better experience than pick up.
Cory HThe customer service at this location is superb, and the staff were easy to deal with. The truck was clean and prepared.
JERRY DFantastic experience, will recommend all friends and family to work with Agway in West York PA for their next rental.
MARK VNo improvements needed. Courteous and pleasant staff.
PATRICIA NNoah of West York Agway was great! He provided travel & nearby gas station directions, Also, he gave some guidance to ensure we understood the return gas tank requirements. He even helped with the our truck padlock. Overall, we had a very positive experience with West York Agway!
ROERT KThe truck had three dings/cracks in the windshield. In addition, there was a large ring etched in the windshield in front of the steering wheel which was distracting during driving. The passenger side mirror was fixed and unable to be adjusted which made side viewing impossible. The U-Haul truck had a very strong cigar odor. I brought it to the attention of Noah at AGWAY. To his credit, he and his employee took the time to spay and wipe down the truck cab which did minimize the odor. In our opinion, this should have been thoroughly checked prior to scheduled arrival. We purposely scheduled pickup at the U-Haul owned facility in York. From our experience, the vehicles at the company owned stores are better maintained and prepped. This was changed by U-Haul without our permission or courtesy of a phone call.
Kenneth SNoah and other staff are excellent to work with. Very knowledgeable and motivated to suit customers needs.Ive used their services several times and have been very satisfied with them.
RICHARD RWorst customer service
Sushma GStaff is very helpful, rental was simple, as it should be.
BRUCE JNoah at Agway West York was awesome. He recognized that I was doing a one way trailer rental and texted me to offer any assistance ahead of returning the trailer. Made the equipment drop very easy. Highly recommend Agway West York for your U-Haul equipment rental in the York area.
Timothy BStaff are A-one. We’ve now worked w three people at this location and they have all been efficient and helpful.
bruce jService was very good young man that waited on us was very friendly and helpful
earline wThe app needs work. It kept telling me I wasn't in the right location. I had to use my gfs phone for it to work.
Christopher BI didn't receive the appliance dolly that I added to my order . The place I picked up the truck had a fire that morning in the building. I couldn't go inside to get assistance. I was having trouble with the app. loading my pics of the truck before I left the lot. However I don't know because at pick up and dropping the truck off I was unable to speak to a human.
Angela OI could not check in using the app. I had this same problem last year. The app is no good!
Rachel Vthey are trying to help resolve the overbilling.
David HThe only thing I didn't realize and wasn't told was about needing to do an online pre-use check. The staff was fantastic and very accommodating especially since I didn't have a reservation.
Yuhri MMy reservation pick up was changed 3 different times due to being told they didn’t have the truck i needed..Why make a reservation days in advance if u haul is going to not know what stock they have and where
janice wVery friendly and helpful staff
Timothy ESuper friendly and helpful gentlemen that assisted me with both pick-up and drop-off.
Tim EDon't change a thing
BILL LI was switched to this location after the truck I had originally ordered became unavailable. This ended up being an off-hours pickup - which became an extensive headache, as the location had not set up the truck pickup correctly. It took over an hour for me to get the truck, which set me behind on my move. I'm not sure if this was the location's issue of the U-Haul online service. But, it was very problematic.
Joanna SThey were very nice and made the pick up easy. But upon rturn we were charged a fuel fee because it is showing on the paperwork that we returned the van wth 3/4 of a tank oif gas instead of the 7/8 that it actually was. I submitted photos on the return app as intructed and yet we were still charged an additional amount that we should not have been. I sent an email to the email address listed on the invoice but I have not heard anything back yet.
Linda PThe staff went out of their way to make sure I had the best experience with U-Haul. A truck that initially had been selected had some issues and they quickly replaced it with another truck. Very please with their service.
James DThe truck was in poor shape and thought it was going to leave me sitting. Do better with the upkeep of your trucks. Sad
Daniel CNothing, we love your customer service
Regina jPick up was easy and a very friendly experience A++
Christopher CStaff at the West York Agway location were extremely pleasant to deal with and incredibly helpful. There is no doubt, when in need of these services again, that I will go through them for sure!
caitlyn FI spoke with Dave at the Roosevelt Ave. location in York. He was great to deal with and sent my reservation to West York for pickup. So the total experience from start to finish was smooth and efficient.
Antony Pdouble charged my card for 92.32, which put me over the limit,, with more charges,, Great Service!
Kateri KI always rent my U HAUL vehicles here. Staff is very pleasant and helpful. I will continue to return here as long as I live in the area. 10 out of 10 rating for these folks. I've rented a few times from them and never had and issue.
RICHARD RThe agway staff are always excellent 💪💪
JARED FHours are not convenient and the online process for getting a truck is terrible and leaves a lot to be desired!!!
Gilberto AIncredibly helpful. Kind. Knowledgeable
Jen PGreat location excellent service!
james cVery friendly and personable
Geoffrey BFriendly and helpful
veerasammy cTo take the pickup off the advertising if not available at some locations.
jacklyn aI got screwd over over not once but twice by yall that's not right to a buisness owner at all....
daniel kNothing at all excellent experience and service
Charles M