Customer Reviews for West Virginia Self Storage & Outdoor Power
(U-Haul Neighborhood Dealer)

210 reviews

580 S Mineral St   Keyser, WV 26726
(Across from Fox's Pizza)

(304) 209-6174

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 209-6174

580 S Mineral St
Keyser, WV 26726
(Across from Fox's Pizza)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

na

Robert R. 
Rating:
5.0

Nothing .very pleased with the entire experience

DEAN P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
3.0

Customer did not leave a comment.

BUDDY W. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

PAUL LEROY M. 
Rating:
5.0

Customer did not leave a comment.

ALVIN B. 
Rating:
5.0

Outstanding service!

JOHN S. 
Rating:
4.0

Highlight electronic drop off procedures. It was very quick and easy.

MICHAEL B. 
Rating:
5.0

Great service, good people, very helpful

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Guys are ALWAYS friendly and give great service. Truck was clean and easy to drive. It didn't have a ramp but it was the smallest one so we understood! Will definitely use them again!

Mark C. 
Rating:
5.0

Owner answered all my questions & helped me in every way.

MELINDA L. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE LYNN C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

Nothing at all very very good very friendly and everything

CHERYL ANN G. 
Rating:
2.0

Guy gave great service trying to bill me correctly. They have the customer service down pat. Thank you! However, they don't really care about the U-Haul business. The truck needed a cleaning bad and still had a furniture dolly in it. Thanks for the free dolly!

ANDREW RAY C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER ERI F. 
Rating:
5.0

Customer did not leave a comment.

Jarred C. 
Rating:
5.0

The men who ran the place did an excellent job taking care of my needs. They help me chance the ball on my hitch from a 3 1/2 to a 2” I couldn't get it off they were very polite and very knowledgeable I appreciate their dedication to the customer

KENNETH M. 
Rating:
5.0

Nothing. These guys are another reason why my experience was so good. Easy drop off. The most helpful were the tow truck driver who took me and my rental from just outside Gallup when it broke down and the Uhaul repair depot who replaced a fuel pump in 4 hours to get me back on the road. And the 3 roadside assistants kept me going during my wait for the tow truck and finding a hotel for me at 6:30 in the morning. These were the heroes for me on this trip.

Mike B. 
Rating:
4.0

Everyone was helpful at the location however I checked in online and must have missed something because my one way rental was changed to an in town rental. A $71 rental turned into nearly $300 due to this. I think this is ridiculous to add such significant charges due to a clerical error and I am not happy about it.

Timothy N. 
Rating:
4.0

I was disappointed with UHAUL I had order set for the 26th at 8 am on the 25th I got call stating pickup location had changed and they didn't open till 9 am which was a inconvenience to have to find another ride to pickup rental do when I called back I got disconnected then got email stating reservation had been canceled so I had to call again to find out why to be told woman I was on phone with when I was disconnected canceled reservation because I was not happy about change in time and I wasn't willing to go into city to pickup at 8

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY LEE W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT F. 
Rating:
3.0

Customer did not leave a comment.

GERALD LEE C. 
Rating:
5.0

We have used this location before they are very helpful knodgeable and friendly

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Arnold S. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

TANNER Z. 
Rating:
5.0

Excellent customer service.

CAROLA ANNE T. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Great customer service.

CAROLA T. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Owner was amazing and easy to work with.

Adam R. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

JAMESSTEVE W. 
Rating:
5.0

Customer did not leave a comment.

STEFAN M. 
Rating:
5.0

Customer did not leave a comment.

TANNER Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

I had reserved a dozen moving blankets and a furniture dolly, nether were available when I picked up the vehicle. I was told by the shop that they rarely have them. Had I known I would have arranged to rent them elsewhere. I was left unable to get them and had to buy makeshift supplies to protect the fiurniture I was moving at the last minute. A phone call the day before in the least would have helped.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE LORRAI R. 
Rating:
1.0

No

KENNETHM M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

Shelia M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

easy checkin. Bill

bill M. 
Rating:
5.0

True professionals at this rental business location.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD P. 
Rating:
5.0

Customer did not leave a comment.

Deidre V. 
Rating:
5.0

Nothing at this time

JEFFREY H. 
Rating:
2.0

Truck was absolutely filthy inside. Windows dirty and so many bugs on windshield had trouble seeing until I could clean them. I had to clean the entire inside of cab!!!!! steering wheel, dashboard, door panels seats, etc were extremely filthy debris and just plan looked and felt nasty!! I used a germicide cleaner to clean entire inside of cab. Wiper blades need replaced only smeared windshield. I had to clean inside and out of all windows and applied a coat of rainx on exterior windows to repeal water in case of rain because wiper blades are in such poor condition!!!! I think with the covid-19 you should have some kind of policy to clean interior of your equipment!!!!!!

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
2.0

They tried to say that there was more fuel in it than it really was. They didn't walk around the truck for an inspection or anything.

CARL L. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Kristen Paula C. 
Rating:
5.0

Allow this store to take back unused boxes. It was our understanding that they could be returned at ANY U-Haul location. This was not true!

William B. 
Rating:
5.0

Customer did not leave a comment.

rodney W. 
Rating:
5.0

Customer did not leave a comment.

shanda C. 
Rating:
3.0

Guys were easy to deal with

patrick K. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
4.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Kaleb H. 
Rating:
3.0

We had great difficulty getting enough packing pads to wrap all the furniture. We had to go to three locations and still could have used more.

James C. 
Rating:
1.0

Guy was very rude one strap on trailer was frayed he took torch burnt the end so it would go through the ratchet part it was to short I had to go to Walmart a and buy a ratchet strap before I could use the trailer he never offered to fix it will never go there again

John P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Friendly, fast service. Wouldn't recommend anything to improve

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

Outstanding service, can not say enough good. Warn and carrying and very helpful. Would recommend this location over and over again!!!

Belinda F. 
Rating:
5.0

Great Trip

Ronald B. 
Rating:
1.0

Could not find location had to drop off at another location

Penny Lee B. 
Rating:
5.0

Customer did not leave a comment.

ROY A. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

ARLENE H. 
Rating:
5.0

Everything went perfectly. Thanks.

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
2.0

Rude. Asked a question about fees and he lied to us instead of finding the answer. Profanity in front of customers. Then in NC we had problems finding our return location and called them for assistance. Said they couldnt help us and hung up. We will never use this location again.

Christina D. 
Rating:
4.0

I didn't exactly know what day we were supposed to return it. Did I miss that somewhere? Also, there was an additional charge on my bank acct with no explanation.

Christina D. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
4.0

There was water in the door handle well, which I put my fingers into when I closed the door, as if the drivers side window had been left open during a rain. The drivers side step up and floor was covered with dried mud.

Frances C. 
Rating:
5.0

Customer did not leave a comment.

Dianna A. 
Rating:
5.0

Customer did not leave a comment.

scott R. 
Rating:
4.0

Truck engine check light on at time of rental.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

KEnneth W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Rodney Scott C. 
Rating:
5.0

WINDSHIELD COULD HAVE USED CLEANING!

JAMES D. 
No reviews have been submitted for this location.

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