The worst customer service experience. Rude and irritable woman was in charge. If I had a choice I would have I picked anyone else but her and this location.frank C.
Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)
Cottonwood, AZ 86326
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 2 p. m.
- Sáb.- dom.: 9 a. m. - 2 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nice friendly staff thank youtony D.
It was raining and the truck was parked in the mud. I originally had reserved a 15-ft truck and car dolly at the Worm Bookstore in Sedona, AZ. The owner had moved, however, your website had not been updated. No car dolly's were available, so I had to drive the truck 120 miles, spending $48 in gas and wasting 3 hours to pick up car transporter. Your reservation/scheduling process is a joke.Dennis N.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.David F.
Picked up U-Haul 50 miles from the location we reserved it at. Dealt with a very rude drug attic biker lady. Who gave us the most disgusting U-Haul that read of smoke.Susan R.
This location has their act together!Benjamin M.
Your employee was perfect!Stefani C.
El cliente no dejó un comentario.PATRICIA O.
El cliente no dejó un comentario.Coree S.
El cliente no dejó un comentario.Dardy P.
Never was I treated outstanding from U haul as I was today. I think uhaul should take the way this lady helps customer and teach uhaul employee how to work with the custoner. Fron the time I walked in and left was less than 15 min. Outstanding support. I WILL BE USING THIS LOCATION AGAIN. She should be given an outstand custoner award with cash behind it.TRACY R.
We lived in Flagstaff Az, but rented this from the Cottonwood area because the Staff there listened to our requests and made this transition easy and less stressful.Phillip U.
Excellent Service!BRADLEY D.
The woman that helped us was congenial, and helpful. The u-haul was clean, comfortable, roomy and surprisingly easy to drive!Grace M.
Stacy and Bill were great to deal with. We picked up two trailers here and everything went smooth and efficiently. Both trailers were in good working order and Stacy and Bill mades sure both were properly hooked up and all lights and brakes functioned normally. The only negative is the corporate's online reservation and checkin website. It needs a little professional tweaking to be more logical and customer friendly. Both trailers were in good condition and clean. Tires were almost new looking and all lights function properly.Steven K.
El cliente no dejó un comentario.Rodger B.
Charged my credit card $25 for cleaning even though I reported the truck as dirty when I picked it up. That's not a good way to do business.!steve S.
El cliente no dejó un comentario.Joanne N.
Easy to find and accessible drop-off location.Valerie G.
El cliente no dejó un comentario.Christopher S.
Very good service and fair prices!Bryan S.
People who work there are very nice and helpful.Sundee B.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Thomas M.
Stacy did an exceptional and professional job, even though there were several last minute changes. Please give her a BONUS!Lenn H.
El cliente no dejó un comentario.Lori N.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Michael O.
Truck needed a muffler ! Ran fine.tim R.
El cliente no dejó un comentario.Kevin P.
Service was outstanding. Kind courteous staff. Was late for pickup reservation time. Staff waited after open time for me to arrive to accommodate my moving equipment needs. Will go there again and refer to friends. GraciasMICHAEL V.
I did not get her name but the very nice blonde lady that helped us i had reserved for a dolly as well as they did not get that in my order some how she let me use her personal one and didn't even charge me! The price was great and the process super easyJuana S.
Easy to find location. Extremely easy drop by phone. Definitely would use Uhaul again. In fact. I will need again in the near future. Thank you all!PHILIP M.
I was charged $20 for dropping off after hours at 2:56 pm on Sunday. This is the location that Uhaul instructed me to use for the return and the trailer was returned over an hour early. Why would I be penalized $20 for acting according to the instructions provided by U-Haul? I expressed my concern with the location and was told the after hour drop off charge remains.Michael B.
Couldn't possibly improve.Joseph B.
This place is great. I've used them more than once and the experience was and is professional, courteous, friendly, and fast. Thanks! I'm sure I'll be back.Stacy A.
Always very efficient, helpful and knowledgeable.Kisa T.
El cliente no dejó un comentario.Deanna M.
Very friendly, helpful, and knowledgeable staff.Glenn J.
El cliente no dejó un comentario.mike R.
Easy and convenient after two days of travel.MARGARET F.
El cliente no dejó un comentario.BRAD G.
Check in/out was fast & easy. Friendly & knowledgeable staff. Great job!James C.
El cliente no dejó un comentario.Calvin W.
El cliente no dejó un comentario.Michael O.
When I picked up the trailer, the rep really didn't want to help me load the vehicle on the trailer. I had to let him know I wasn't leaving until he confirmed it was properly loaded.Will P.
The only thing I can think of that could improve the site is the owner could call us and let us know that she checked my vehicle back in I'm still waiting for an email on that. I get your survey text but not my check back in text. They expect us to have it back in a timely manner but they can't get back to us in a timely manner wow.Amy A.
El cliente no dejó un comentario.Trevor W.
El cliente no dejó un comentario.SCOTT E.
El cliente no dejó un comentario.DOUGLAS O.
Rude, condescending and then had the audacity to charge triple the amount of the original order then giving me a bullshit excuse and lying why to charge an additional $20.00 blaming it on corporate. LIAR!!joseph G.
Have parking available for a car transport and 15' truck.Philip R.
El cliente no dejó un comentario.MARTIN J.
El cliente no dejó un comentario.Timothy S.
This particular enclosed trailer leaked into the cargo area on the driver side at the rear by the doors.Marralee F.
Quick and friendly customer service. The reps were very knowledgeableBenjiman K.
, have rented here many times exellent!!!!!DENNIS D.
The gentleman stayed later for me to drop off. Kind and helpfulCheri S.
Nothing, your rep went out of her way to make sure I got what I needed. I was very satisfied.Jaime M.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Jari G.
I originally reserved a 20 ft truck in Sedona, AZ. The man there was very nice, but when he learned I had used a 26 ft truck to move my belongings before, he recommended that we use a 26 ft or a 20 ft and get a trailer, too. I refused the trailer. When I got the pick up instructions, they were for Prescott, almost 2 hours way. I calledto see if there was something closer and told it was the closest available. Again, it was suggested that I use a 26 ft truck, or, if there was none available, a 20 ft and a trailer. A wildfire broke out near Prescott and I called and refused to have my son drive near the fire and suddenly there was a truck and trailer available in Cottonwood, much closer to us. We didn't need the trailer. Everything fit in the truck,so I called and said we would bring the trailer back. I was told we had to tow it to WA and turn it back with the truck. I was told that there was no way I could get any of the $359, plus tax, I had paid for the trailer back. The truck bed was dirty and a lot of my furniture and boxes were dirty. Moving them into my new apt. Got the carpet and kitchen counter dirty. I am a dis abled 86 year old woman on Social Security.Dan L.
El cliente no dejó un comentario.heidi P.
I did the after hours drop off, because I didn't have time to drop it off the next morning. The online experience was frustrating due to the slow data service in the area. Other than that, it was great.Lonnie C.
Rented a 6 by 12 trailer false advertisement the opening on back is only 3 ft wide where on your 5 by 9 is is bigger so could not use but still got charged full price this is not right but the way company do business nowTroy S.
Victoria, the manager, was super comepetent, helpful and very knowledgeable.Sue H.
El cliente no dejó un comentario.connie V.
El cliente no dejó un comentario.ROBERT B.
Agent didn't know equipment rates. Returned online and then was charged an after hours feeDavid M.
El cliente no dejó un comentario.DONALD B.
The truck was the perfect size! I only have to say that, whatever cleaning product was used smelled of human urine. It was very intense but it was clean! I would still recommend you 10/10 any day!Sara N.
El cliente no dejó un comentario.Brenda C.
The U-Haul web site is not user friendly. It took me 2 and a half hours to do on line check out. I'm very upset with the dealer I dealt with.David D.
El cliente no dejó un comentario.Paul G.
When needed help while on the road, employee just flipped us to the main customer service number instead of taking care of it themselves. This caused us to have to wait almost 2 hours on hold with customer service. On the side of the road! Not cool.Paivi K.
Friendly, helpful and fast. I was checked in, paperwork and keys in hand, quick tour of the truck and car transport all in under 10 minutes! Owners/staff always excellent. Heck, I'm driving back from Reno just to rent a trailer one more time!Jerry B.
El cliente no dejó un comentario.john L.
Reception/front desk had an attitude and was rude AF. Even made comments about the previous customer being "a pain in the ass and I hope you're not going to be like them".maggie O.
This was a dealer location not a UHAUL Center. Charged me $20 for an "after hours" return...at 4:30 in the afternoon, because they closed at 2pm.KEN W.
Best, and friendliest service!Paul G.
Noone mentioned the $20 fee for closed hours drop off. Had I known I would have dropped it off during business hours. I still had to go back during business hours because the El Centro people failed to give me the paperwork.Walter R.
Disclose the contract details to the customer and get customer's signature on contract before releasing the equipment. That currently does not take place.Monroe B.
El cliente no dejó un comentario.BRADLEY D.
El cliente no dejó un comentario.BRADLEY D.
El cliente no dejó un comentario.Joshua C.
El cliente no dejó un comentario.Elizabeth R.
El cliente no dejó un comentario.lydia H.
The gentleman that helped us was amazing!Richard B.
El cliente no dejó un comentario.George F.
Awesome to deal with, Good People!!!Michael U.
Charged for cleaning a previously dirty trailerMark G.
El cliente no dejó un comentario.joe D.
El cliente no dejó un comentario.MONROE B.
i did return the u haul 2 days in advance, is there anyway to get some kind of a discount?david M.
Great experience and staff!!jerry B.
I was taken for a fool. And wash charge ove $155 for I day for 4 hours. I have used uhaul in the past so I was so upset and totally disappointed. I rented a uhaul on a Tuesday and had it for less than 4 hours. They ended up charging me with $73 for the rental ended up getting walloped me with another charge of $85 or so dollars. I moved from texas to Sedona AZ while ago, driving a uhaul truck pulling my car right behind. These people are money grubbing individuals. I will never work them again.CAROL W.
Customer service at pick up and drop off sites is good. Customer service on line is good. Customer service on telephone is terrible.Charles M.