Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)

1,618 reviews

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Office Hours

  • Mon-Fri: 8:30 am–3:30 pm
  • Sat-Sun: 9 am–3:30 pm
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–3:30 pm
  • Sat-Sun: 9 am–3:30 pm
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:00 pm
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ben Aragon 
Rating:
4.0

Customer did not leave a comment.

KENDALL MERSON 
Rating:
5.0

All the workers were helpful

Christy Keller 
Rating:
4.0

I love Mike who operates your location very wisely!! He is thorough and compassionate. Does a very professional job! Thumbs up thank you 🙏😝🙏

Lynette Murphy 
Rating:
5.0

Thank you, have a great day!

Heidi Mort 
Rating:
5.0

Very friendly and helpful .

MARGOT GALES 
Rating:
5.0

Customer did not leave a comment.

James Hayes 
Rating:
1.0

I had a reservation for 1045 am. I had driven 4 hours to get the car trailer. The guy before me didn’t bring it back. He brought it back at 1500hrs. I feel like U-Haul should have compensated me for wasting my time. The staff at the rental center was the nicest guy and I couldn’t be mad at him. It was a miserable experience. Perhaps they shouldn’t book back to back reservations with no margin of error. Again, I was 4 hours from home and cannot explain my frustration without the use of profanity.

RAMON MECHTEL 
Rating:
5.0

Customer did not leave a comment.

Peter Yeates 
Rating:
5.0

Everything was perfect. Thank you

Charles Manny 
Rating:
1.0

This is not me. This company sucks. Used my info for someone else is rental. This is twice this has happened. I haven't used this company in over 2 years. And I will never use them again. Delete my info please

Claude Ratcliff 
Rating:
5.0

Bill was most helpful !

tim kriegle 
Rating:
1.0

I called and informed them the date and time I would be dropping off my trailer. No one was there and the parking lot was so full we couldn’t fit in it to even drop off the trailer. Called with no help. Was asked to bring it back another day, which was not possible for us. Horrible customer service and horrible location

Amanda Reza 
Rating:
5.0

Good clean equipment. Very good experience .

BRADLEY HOKANSON 
Rating:
3.0

Customer did not leave a comment.

James Cunningham 
Rating:
5.0

Customer did not leave a comment.

Jenae Rogers 
Rating:
5.0

Customer did not leave a comment.

Zushka Biros 
Rating:
4.0

Customer did not leave a comment.

Jeremy Smith 
Rating:
5.0

Stacy and the crew went way above and beyond standard customer service for me. Streamlined my move to two states away.

judith roberts 
Rating:
3.0

Did not realize that there was a fee for not returning it to a different U-Haul depot. Customer should be made aware of that.

Dennis Kajner 
Rating:
5.0

Though a small Uhaul outpost they had plenty of space and equipment. The attendant was friendly and helpful.

richard gage 
Rating:
5.0

Customer did not leave a comment.

KENNETH SHENTON 
Rating:
5.0

Customer did not leave a comment.

Steven Smith 
Rating:
5.0

Customer did not leave a comment.

Patrick Boyd 
Rating:
5.0

Customer did not leave a comment.

BRADLEY DANGLER 
Rating:
5.0

Customer did not leave a comment.

Dana Williamson 
Rating:
5.0

Customer did not leave a comment.

Colby Aoki 
Rating:
5.0

This rental was the simplest I have experienced. My pick up took less than 10 minutes and my return took about 1 minute. The 5x8 trailer was clean, tires had good tread, electrical was in excellent condition. I was completely satisfied and certainly will use this U-Haul location next time I need a trailer.

Jeffrey Keaton 
Rating:
5.0

Customer did not leave a comment.

Marty Darden 
Rating:
5.0

Customer did not leave a comment.

Steven Ware 
Rating:
5.0

Customer did not leave a comment.

tami berens 
Rating:
5.0

No improvement needed at this location in Cottonwood on 2635 S Union. Send everyone here.

CHRIS SHEPARD 
Rating:
4.0

Customer did not leave a comment.

aaron memmer 
Rating:
4.0

I appreciate that I was able to drop off after closing time!

Leonard Bloch 
Rating:
5.0

Super helpful and efficient staff. Easy drop off after office hours.

Dana Fabbri 
Rating:
5.0

Why was I sent to Camp Verde to start with and had to call a customer rep to get a closer location?

Marie Collart 
Rating:
1.0

She told us she only changed us for 5 day but she changed us for 8 when I tried to get it corrected she stared to yell at me in front of my 5 year old...

Kim Montgomery 
Rating:
4.0

Customer did not leave a comment.

KARL SKREKO 
Rating:
1.0

i was charged $50 by the dropoff location because i did not fold the blankets. i was unaware of that being a requirement and was also never told that was something i needed to do upon return.

Kelly Green 
Rating:
5.0

Great location with plenty of room to maneuver trucks and other equipment. Very friendly staff.

Darla Achey 
Rating:
5.0

No complaints, always satisfied

Gabriel Cohen 
Rating:
5.0

Customer did not leave a comment.

Tracy Tudor 
Rating:
5.0

Customer did not leave a comment.

Chris Shepard 
Rating:
5.0

Customer did not leave a comment.

Rick Heinrich 
Rating:
5.0

Customer did not leave a comment.

Judy Pridham 
Rating:
5.0

Have the trailer in a long time because dumpster clothes sat there all day Sunday non-used called Uhaul to make arrangements to bring the trailer back late and pay a small fee, or none at all ended up having to pay another day. I feel it should be refunded.

Craig McCann 
Rating:
5.0

My reservation was moved to a location an hour away a few days before but everyone I spoke with was extremely helpful and kind. Thanks everyone!

Eduardo Lozoya 
Rating:
5.0

Customer did not leave a comment.

MIKE SIDOTI 
Rating:
5.0

Customer did not leave a comment.

christopher Jones 
Rating:
5.0

very personable. Efficient and fast. No more than 10 minutes to drop off a one-way trailer. will certainly use them again.

Michael Stevens 
Rating:
4.0

The gentleman who helped me went far beyond what was required of him. I was and remain very grateful. Thank you.....

francis motta 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Schwartz 
Rating:
5.0

Bill is a legend, so is his customer service. Thank you very much!!

Ryan Hirkala 
Rating:
5.0

Clean the windows

Susanne Maestas 
Rating:
5.0

Bill is exceptional. He's friendly, accommodating, understanding, and kind. We highly recommend his location for your U-Haul needs. Everything was handled efficiently and professionally and we were off with our rental with speed and smiles on our faces.

Anders Rosenback 
Rating:
5.0

Customer did not leave a comment.

Darlene Bennett 
Rating:
5.0

Friendly service. Excellent overall

BRIAN LEWIS 
Rating:
4.0

We were told by U-Haul that the drop-off location would be closed today. My wife went through a lengthy online process to return the truck which included taking and uploading multiple pictures. When I went to leave the keys in the orange box I saw that the location was open and the employee said he could have taken care of the return. This would have been much simpler.

Steve Rocziak 
Rating:
5.0

Service was excellent at this location.

David Madole 
Rating:
4.0

Bill was helpful, friendly, and a pleasure to work with.

Brian McGuird 
Rating:
5.0

Very easy process and affordable trailer rental

Lisa Bastien 
Rating:
5.0

Customer did not leave a comment.

Mark Manning 
Rating:
5.0

Customer did not leave a comment.

KERRI STANZ 
Rating:
2.0

I needed help releasing my vehicle from the tow dolly but I was told NO, you must do this yourself. Even after explaining that I knew the dolly was problematic I could not get assistance with this until after about 30 minutes of trying. The equipment just wasn’t working right, but I was made to feel that this was MY problem.

Pamala Wyatt 
Rating:
3.0

There was no room to park the truck on the property because there were so many trucks there already, so I had to park on the busy street until someone came to take the truck. Fortunately, there was someone near by to remove it from the street.

Thomas Cannon 
Rating:
5.0

Customer did not leave a comment.

Hunter Bachrach 
Rating:
5.0

Customer did not leave a comment.

Dennis Bell 
Rating:
3.0

The only issue was, they did not know we were coming and did NOT have a reservation for us - even though U-Haul had sent us a confirmation. When we showed up, they told us that we needed to go to Camp Verde. Luckily, they looked through their inventory and had the unit we needed and got us set up. I don't know what the communication problem was, but if the customer has a confirmation, then it should be confirmed.

Erin Felder 
Rating:
5.0

The best U-Haul around to work with. Very knowledgeable and helpful. Our go to for a car Dolly or car hauler.

Bryan South 
Rating:
4.0

Customer did not leave a comment.

Werner Kauer 
Rating:
5.0

Stacy was great!!

Robert Newkirk 
Rating:
5.0

Customer did not leave a comment.

Orval Hart 
Rating:
5.0

all good the lady was right on. prof. thank you all.

MIKE SIDOTI 
Rating:
5.0

Stacie is great to work with and she helped on a follow up reservation even though she didn't have the equipment we were looking for

Barton Parker 
Rating:
5.0

Nothing I can think of. Service was great. A location in West Sedona or the Village of Oak Creek would be nice. I'll be using the Cottonwood location again. Thank you.

francis motta 
Rating:
5.0

The proprietor was very helpful.

Sarah Bruce 
Rating:
5.0

Easy pick up and drop off. Friendly staff.

Jody Florman 
Rating:
5.0

Customer did not leave a comment.

Loretta Keesey 
Rating:
5.0

Customer did not leave a comment.

Dan Good 
Rating:
5.0

Superior service and equipment. Highly recommend.

KENNETH SHENTON 
Rating:
5.0

You do not have to improve nothing she was very professional very polite person I will rent from her again

jim cress 
Rating:
2.0

Customer did not leave a comment.

William DuVall 
Rating:
4.0

Customer did not leave a comment.

Angela Noelle Martin 
Rating:
5.0

Customer did not leave a comment.

Michael Spofford 
Rating:
5.0

Lady who checked us out was at work EARLY when we arrived before opening time, and super fast and efficient!

Brenda Hamilton 
Rating:
5.0

Stacey was amazing to work with! I cannot tell you enough; as a business owner myself what a pleasure it is to work with someone who is not only professional, but so very kind!

Lisa Franklin 
Rating:
5.0

The lady in Cottonwood AZ was extremely nice and helpful. The place was open and clean and she was.open and ready to go.

DAX SCHULMAN 
Rating:
5.0

Customer did not leave a comment.

Scott Erickson 
Rating:
5.0

Bill was excellent!!

Robert Newkirk 
Rating:
5.0

Customer did not leave a comment.

Miles Bradley 
Rating:
3.0

Make sure the trailer brake works properly! Quite dangerous. I believe I deserve a refund.

Steve Wanderman 
Rating:
1.0

The guy didn’t wanted to sign me off. Was rude and never did anything to check and receive the truck. No helpfull. He was extremeley rude, agressive and over bill me saying that the truck was dirty. Stiif me 110.dlrs saying that the truck was dirty. I did offer to fold the pads and he didn’t let me do it. When we arrived he requested immediately the key and walked away with the key and said you are done. He had not intention to do a walk around inspect the truck and check me out.

Miguel Antonio BOLIO 
Rating:
5.0

Customer did not leave a comment.

Craig Casey 
Rating:
5.0

Customer did not leave a comment.

Craig Casey 
Rating:
5.0

Customer did not leave a comment.

gail mewes 
Rating:
5.0

Everything went fast n well as an be, thanks

andrew mez 
Rating:
5.0

This place is the shiznit!!

Robert Doman 
Rating:
4.0

Customer did not leave a comment.

stephanie martin 
Rating:
5.0

Excellent service from Bill

Scott Pettit 
Rating:
5.0

September 7th ,The second day of our trip Several miles south of Salt Lake City on Highway I-15, a car passing us on our left kept motioning for us to look back at our car on the trailer. Black heavy smoke was coming out from the trailer’s right wheels. We pulled off as fast as we could onto the gravel shoulder. The front wheel of the tandem right side of the trailer was hanging sideways and almost on fire. Thank God for those people that motioned to us. We Called Uhaul right away. They called for help for us. We sat there on the side of the highway for over 4 and a half hours until Rick, the service man arrived. He helped me back my car off of the trailer and safely watched the passing traffic to get me to safety. He then removed the trailer from the Uhaul truck. I signed his paperwork and gave him a hug. Thank God he did a good job. Bob Lawson drove the Uhaul truck and I followed him in my car. Because we lost so much time sitting on the side of the highway, we had to cancel our reservation and make a new night stop in Kanab, UT. Bob Lawson is still waiting for the reimbursement for our stay at the motel in Kanab Utah. Thank you.

Evelyn Reeson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top