Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)

1,323 comentarios

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 2 p. m.
  • Sáb.- dom.: 9 a. m. - 2 p. m.
Horario especial
  • 8/15/2022 - 8/16/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 2 p. m.
  • Sáb.- dom.: 9 a. m. - 2 p. m.
Horario especial
  • 8/15/2022 - 8/16/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

Very good service and fair prices!

Bryan S. 
Clasificación:
5.0

People who work there are very nice and helpful.

Sundee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Stacy did an exceptional and professional job, even though there were several last minute changes. Please give her a BONUS!

Lenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

Truck needed a muffler ! Ran fine.

tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

Service was outstanding. Kind courteous staff. Was late for pickup reservation time. Staff waited after open time for me to arrive to accommodate my moving equipment needs. Will go there again and refer to friends. Gracias

MICHAEL V. 
Clasificación:
5.0

I did not get her name but the very nice blonde lady that helped us i had reserved for a dolly as well as they did not get that in my order some how she let me use her personal one and didn't even charge me! The price was great and the process super easy

Juana S. 
Clasificación:
5.0

Easy to find location. Extremely easy drop by phone. Definitely would use Uhaul again. In fact. I will need again in the near future. Thank you all!

PHILIP M. 
Clasificación:
1.0

I was charged $20 for dropping off after hours at 2:56 pm on Sunday. This is the location that Uhaul instructed me to use for the return and the trailer was returned over an hour early. Why would I be penalized $20 for acting according to the instructions provided by U-Haul? I expressed my concern with the location and was told the after hour drop off charge remains.

Michael B. 
Clasificación:
5.0

Couldn't possibly improve.

Joseph B. 
Clasificación:
5.0

This place is great. I've used them more than once and the experience was and is professional, courteous, friendly, and fast. Thanks! I'm sure I'll be back.

Stacy A. 
Clasificación:
5.0

Always very efficient, helpful and knowledgeable.

Kisa T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deanna M. 
Clasificación:
5.0

Very friendly, helpful, and knowledgeable staff.

Glenn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike R. 
Clasificación:
5.0

Easy and convenient after two days of travel.

MARGARET F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRAD G. 
Clasificación:
5.0

Check in/out was fast & easy. Friendly & knowledgeable staff. Great job!

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
3.0

When I picked up the trailer, the rep really didn't want to help me load the vehicle on the trailer. I had to let him know I wasn't leaving until he confirmed it was properly loaded.

Will P. 
Clasificación:
4.0

The only thing I can think of that could improve the site is the owner could call us and let us know that she checked my vehicle back in I'm still waiting for an email on that. I get your survey text but not my check back in text. They expect us to have it back in a timely manner but they can't get back to us in a timely manner wow.

Amy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS O. 
Clasificación:
1.0

Rude, condescending and then had the audacity to charge triple the amount of the original order then giving me a bullshit excuse and lying why to charge an additional $20.00 blaming it on corporate. LIAR!!

joseph G. 
Clasificación:
3.0

Have parking available for a car transport and 15' truck.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
4.0

This particular enclosed trailer leaked into the cargo area on the driver side at the rear by the doors.

Marralee F. 
Clasificación:
5.0

Quick and friendly customer service. The reps were very knowledgeable

Benjiman K. 
Clasificación:
5.0

, have rented here many times exellent!!!!!

DENNIS D. 
Clasificación:
5.0

The gentleman stayed later for me to drop off. Kind and helpful

Cheri S. 
Clasificación:
4.0

Nothing, your rep went out of her way to make sure I got what I needed. I was very satisfied.

Jaime M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jari G. 
Clasificación:
3.0

I originally reserved a 20 ft truck in Sedona, AZ. The man there was very nice, but when he learned I had used a 26 ft truck to move my belongings before, he recommended that we use a 26 ft or a 20 ft and get a trailer, too. I refused the trailer. When I got the pick up instructions, they were for Prescott, almost 2 hours way. I calledto see if there was something closer and told it was the closest available. Again, it was suggested that I use a 26 ft truck, or, if there was none available, a 20 ft and a trailer. A wildfire broke out near Prescott and I called and refused to have my son drive near the fire and suddenly there was a truck and trailer available in Cottonwood, much closer to us. We didn't need the trailer. Everything fit in the truck,so I called and said we would bring the trailer back. I was told we had to tow it to WA and turn it back with the truck. I was told that there was no way I could get any of the $359, plus tax, I had paid for the trailer back. The truck bed was dirty and a lot of my furniture and boxes were dirty. Moving them into my new apt. Got the carpet and kitchen counter dirty. I am a dis abled 86 year old woman on Social Security.

Dan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

heidi P. 
Clasificación:
4.0

I did the after hours drop off, because I didn't have time to drop it off the next morning. The online experience was frustrating due to the slow data service in the area. Other than that, it was great.

Lonnie C. 
Clasificación:
1.0

Rented a 6 by 12 trailer false advertisement the opening on back is only 3 ft wide where on your 5 by 9 is is bigger so could not use but still got charged full price this is not right but the way company do business now

Troy S. 
Clasificación:
4.0

Victoria, the manager, was super comepetent, helpful and very knowledgeable.

Sue H. 
Clasificación:
5.0

El cliente no dejó un comentario.

connie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
3.0

Agent didn't know equipment rates. Returned online and then was charged an after hours fee

David M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

The truck was the perfect size! I only have to say that, whatever cleaning product was used smelled of human urine. It was very intense but it was clean! I would still recommend you 10/10 any day!

Sara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
2.0

The U-Haul web site is not user friendly. It took me 2 and a half hours to do on line check out. I'm very upset with the dealer I dealt with.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
3.0

When needed help while on the road, employee just flipped us to the main customer service number instead of taking care of it themselves. This caused us to have to wait almost 2 hours on hold with customer service. On the side of the road! Not cool.

Paivi K. 
Clasificación:
5.0

Friendly, helpful and fast. I was checked in, paperwork and keys in hand, quick tour of the truck and car transport all in under 10 minutes! Owners/staff always excellent. Heck, I'm driving back from Reno just to rent a trailer one more time!

Jerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john L. 
Clasificación:
2.0

Reception/front desk had an attitude and was rude AF. Even made comments about the previous customer being "a pain in the ass and I hope you're not going to be like them".

maggie O. 
Clasificación:
2.0

This was a dealer location not a UHAUL Center. Charged me $20 for an "after hours" return...at 4:30 in the afternoon, because they closed at 2pm.

KEN W. 
Clasificación:
5.0

Best, and friendliest service!

Paul G. 
Clasificación:
3.0

Noone mentioned the $20 fee for closed hours drop off. Had I known I would have dropped it off during business hours. I still had to go back during business hours because the El Centro people failed to give me the paperwork.

Walter R. 
Clasificación:
3.0

Disclose the contract details to the customer and get customer's signature on contract before releasing the equipment. That currently does not take place.

Monroe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

lydia H. 
Clasificación:
5.0

The gentleman that helped us was amazing!

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George F. 
Clasificación:
5.0

Awesome to deal with, Good People!!!

Michael U. 
Clasificación:
3.0

Charged for cleaning a previously dirty trailer

Mark G. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONROE B. 
Clasificación:
5.0

i did return the u haul 2 days in advance, is there anyway to get some kind of a discount?

david M. 
Clasificación:
5.0

Great experience and staff!!

jerry B. 
Clasificación:
1.0

I was taken for a fool. And wash charge ove $155 for I day for 4 hours. I have used uhaul in the past so I was so upset and totally disappointed. I rented a uhaul on a Tuesday and had it for less than 4 hours. They ended up charging me with $73 for the rental ended up getting walloped me with another charge of $85 or so dollars. I moved from texas to Sedona AZ while ago, driving a uhaul truck pulling my car right behind. These people are money grubbing individuals. I will never work them again.

CAROL W. 
Clasificación:
4.0

Customer service at pick up and drop off sites is good. Customer service on line is good. Customer service on telephone is terrible.

Charles M. 
Clasificación:
1.0

The lady there was a complete cunt and overcharged me by a day. I will never use uhaul again.

JEANPAUL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEN W. 
Clasificación:
4.0

I noticed later that I had received a text message asking me to mark the condition of the rental, but by the time I saw it, it had expired. I wish they had told me to look out for the message before I left.

Mike M. 
Clasificación:
3.0

I had reserved a 26' truck a month in advance of need. But when it came time to pick up the truck, it was not available. I had to get a 20' truck, then an another 15' truck. This cost me more than I had budgeted. Associates need to work better strategy to accommodate the needs of their customer.

chisholm J. 
Clasificación:
5.0

I wish they had packing products at this location instead of sending me to a different location.

Karen M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
1.0

Front office lady was beyond awesome.

Carlos C. 
Clasificación:
4.0

The agent did not conduct a walk around to inspect the vehicle.

John W. 
Clasificación:
5.0

The woman went out of her way to help me pickup my rental truck a day early. She was very helpful.

DEAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

The lady was very helpful and let me check the truck in at the U-Haul storage facility.

Therin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANAINA S. 
Clasificación:
5.0

N/C

RUSSELL M. 
Clasificación:
5.0

170 dollars for half a tank of gas is criminal

Stephanie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

Very smooth process -- super helpful people!

RICHARD S. 
Clasificación:
5.0

Outstanding folks….very efficient, knowledgable and helpful. Highest recommendation!

KENNETH P. 
Clasificación:
5.0

Nothing. Both Jim and Stacy were great. They both knew the work, and were quick and efficient! Thank you both!

CLAYTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andre G. 
Clasificación:
2.0

A place to park the Truck was a nightmare...very SMALL lot. Seemed very disorganized, cluttered and junky. I was allowed to have the Truck for 2-days, but returned it the same day that I rented it. And although I was refunded right-away, someone added extra charges to my debt card for dropping the Unit off 'after hours', even though THEY closed early for New Years Eve...AND...I dropped it off A DAY EARLY! U-Haul is NOT what they used to be. Sad, really. Lest they forget...there are other moving rental company's in town.

Lea F. 
Clasificación:
3.0

Super easy pick-up system. The truck however definitely needs a new transmission or at the very least a tune-up. Even when empty, the truck made a horrid sound when in second gear.

Jamie A. 
No se han enviado comentarios para esta ubicación.

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