Very easy process and affordable trailer rental
Lisa B.
Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I needed help releasing my vehicle from the tow dolly but I was told NO, you must do this yourself. Even after explaining that I knew the dolly was problematic I could not get assistance with this until after about 30 minutes of trying. The equipment just wasn't working right, but I was made to feel that this was MY problem.
Pamala W.There was no room to park the truck on the property because there were so many trucks there already, so I had to park on the busy street until someone came to take the truck. Fortunately, there was someone near by to remove it from the street.
Thomas C.The only issue was, they did not know we were coming and did NOT have a reservation for us - even though U-Haul had sent us a confirmation. When we showed up, they told us that we needed to go to Camp Verde. Luckily, they looked through their inventory and had the unit we needed and got us set up. I don't know what the communication problem was, but if the customer has a confirmation, then it should be confirmed.
Erin F.The best U-Haul around to work with. Very knowledgeable and helpful. Our go to for a car Dolly or car hauler.
Bryan S.Stacy was great!!
Robert N.all good the lady was right on. prof. thank you all.
MIKE S.Stacie is great to work with and she helped on a follow up reservation even though she didn't have the equipment we were looking for
Barton P.Nothing I can think of. Service was great. A location in West Sedona or the Village of Oak Creek would be nice. I'll be using the Cottonwood location again. Thank you.
francis M.The proprietor was very helpful.
Sarah B.Easy pick up and drop off. Friendly staff.
Jody F.Superior service and equipment. Highly recommend.
KENNETH S.You do not have to improve nothing she was very professional very polite person I will rent from her again
jim C.Lady who checked us out was at work EARLY when we arrived before opening time, and super fast and efficient!
Brenda H.Stacey was amazing to work with! I cannot tell you enough; as a business owner myself what a pleasure it is to work with someone who is not only professional, but so very kind!
Lisa F.The lady in Cottonwood AZ was extremely nice and helpful. The place was open and clean and she was.open and ready to go.
DAX S.Bill was excellent!!
Robert N.Make sure the trailer brake works properly! Quite dangerous. I believe I deserve a refund.
Steve W.The guy didn't wanted to sign me off. Was rude and never did anything to check and receive the truck. No helpfull. He was extremeley rude, agressive and over bill me saying that the truck was dirty. Stiif me 110.dlrs saying that the truck was dirty. I did offer to fold the pads and he didn't let me do it. When we arrived he requested immediately the key and walked away with the key and said you are done. He had not intention to do a walk around inspect the truck and check me out.
Miguel Antonio B.Everything went fast n well as an be, thanks
andrew M.This place is the shiznit!!
Robert D.Excellent service from Bill
Scott P.September 7th ,The second day of our trip Several miles south of Salt Lake City on Highway I-15, a car passing us on our left kept motioning for us to look back at our car on the trailer. Black heavy smoke was coming out from the trailer's right wheels. We pulled off as fast as we could onto the gravel shoulder. The front wheel of the tandem right side of the trailer was hanging sideways and almost on fire. Thank God for those people that motioned to us. We Called Uhaul right away. They called for help for us. We sat there on the side of the highway for over 4 and a half hours until Rick, the service man arrived. He helped me back my car off of the trailer and safely watched the passing traffic to get me to safety. He then removed the trailer from the Uhaul truck. I signed his paperwork and gave him a hug. Thank God he did a good job. Bob Lawson drove the Uhaul truck and I followed him in my car. Because we lost so much time sitting on the side of the highway, we had to cancel our reservation and make a new night stop in Kanab, UT. Bob Lawson is still waiting for the reimbursement for our stay at the motel in Kanab Utah. Thank you.
Evelyn R.very friendly and professional
janet W.The only thing I did not like was the alignment on the truck the steering wheel was off set to the left and it pulled a little bit as well
Chase F.Friendly, knowledgeable and very accommodating! A pleasure to work with! 😀
VIVIEN M.AWESOME SERVICE!
Terry H.Quick and easy drop off. Very friendly staff.
jim G.Easy!
Jon C.Get a larger parking lot for easier access to the equipment and upgrade/enlarge the office and waiting area. Service and the equipment rented were excellent.
DONALD B.I did send this email to the reference email I had, but i did not receive a reply, I DO NEED A REPLY ON THIS ISSUE, THANK YOU This email to report a very bad experience during my moving process with the Moving Help order # 82A54C67 for the unloading service at my destination in Sedona on Sunday July 30th from Eagle Mountain Moving. It is clear to me that those people were just looking to get my money and took advantage of my non experience of moving. And left me stranded and extremely anxious (see my review). I do believe l could request a full refund, yet I think it would be fare to ask for a 50% refund as l believe that they only provided worth of one hour work. I would appreciate your feed back on this matter. Thank you. I also want to confirm that my overall experience of the move (except for this above) is extremely positive -the staff at truck pick-up in Inglewood was great -the staff at truck drop-off in Cottowood was great -the truck was in good condition and delivered well and my overall cost was within my wanted expectations (thank you) - the two other moving help (the one in Los Angeles for loading was very good) and (the second one in Sedona for unloading who saved me on Sunday afternoon was great) Regards Patrick de BOKAY 310-498-0740
PATRICK D.Woman was terrible, rude and disrespectful. Some of the worst customer service I have ever had. Will never come back to this location. Just because she did meth in her younger years and hates life does not mean she should take it out on customers.
Derek B.Should have been open until 3:30. at 3:00 No one was there
Paul B.And the lady that took care of us was excellent
dennis B.Highly recommend will use again
Kelli P.Outstanding service and attention to detail.
MARK P.when mu on line order was taken I assumed to go get my uhaul instead I'm sitting in parking lot for 45 registering a account taking photos of id's keys stuck in lock thing outside horrible
Chris F.U-Haul experience is always great!!!!!
SHELLY F.They were very helpful, and the service was very fast.
jaun R.No care on truck ready for use. Filthy front window. No walk around for previous damage. Suggested gas amount shown with a big oversized circle. Employee tossed keys at us and walked away!!
Dwight B.Easy drop off.
Mary T.Honestly, nothing to improve. There is easy access to the rentals. I like the location, it is easy to find and not clogged- up with traffic. The service is great. They people are knowledgeable, quick to help, and friendly.
Dan G.Terrible experience here. Waited and no one came to assist. Dropped the trailer and was yelled at by the manager. This woman was not only harsh to me but also to a woman picking up equipment. She was rude and abusive. I won't be using this location again.
Dorian B.Great interaction with this location. Very friendly, fast and convenient drop off.
NICHOLAS C.The lady that owns the place had me in and out in minutes it was awesome Second time using this location in about 6 weeks
Aaron H.Better Wi-Fi in locations is a must,
KATHERINE B.Everything went perfectly. The U-Haul staff who hooked up my trailer and later removed it was excellent.
Daniel G.Pick up location was fine other than having to drive 3 1/3 hours round trip to pick up the equipment because there wouldn't be another trailer available. After reserving the equipment months in advance, we got a call that there would be no trailer and we'd have to go find one. We made the reservation in advance to eliminate this situation due to advice from a uhaul employee in Phoenix while checking the different size trailer. The fact that uhaul is fine with sending their customers 200+ miles to pick up their equipment and to kick rocks about any compensation/credit on the contract is preposterous. Never using uhaul again.
Katie P.