Customer Reviews for West Sedona Rentals
(Distribuidor de U-Haul del vecindario)

1113 comentarios

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Location Hours

  • Lun. - vie.: 8:30 a. m. - 2 p. m.
  • Sáb.- dom.: 9 a. m. - 2 p. m.

Services at this Location:

Contáctanos

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Services at this Location:

Location Hours

  • Lun. - vie.: 8:30 a. m. - 2 p. m.
  • Sáb.- dom.: 9 a. m. - 2 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always a great experience with this U-Haul. They are professional, and warm and always pleasant to work with. Excellent support.

BRADFORD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
5.0

The best location.

ALICE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franshisco N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN W. 
Clasificación:
5.0

Easy drop off (self service)

CRAIG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARITO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce F. 
Clasificación:
3.0

Wash the truck and make sure the windows are clean. Provide customer parking for their personal vehicle.

REBA S. 
Clasificación:
5.0

This is the best Uhaul location I have visited to rent a truck and trailer.

Alice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA RAE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

The people who helped with the checkout of the moveing truck and trailer were amazing. They spent an hour explaining how to operate/navigate the truck and trailer. The customer service was excellent!

JACI W. 
Clasificación:
5.0

So sharp and on the ball! Great service. I have used this Uhaul location before and the service was excellent then as it is now. I always recommend your location to my clients.

erin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

leah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
5.0

Wonderful service!!

jennifer B. 
Clasificación:
5.0

Have equiptment availiable without having to drive 50 miles to get what they need.

Tony R. 
Clasificación:
5.0

I was very happy with my experience. Very nice people and I was in and out quickly. Will definitely rent from them again.

Jeffrey C. 
Clasificación:
4.0

The staff at this location was very very helpful. And made the experience excellent

eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

Stacy & Jim go beyond anything I have experienced before.

Alice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

Easy transaction. Stacy was good to work with and made sure everything was done properly. Will use again in future if needed.

MARK H. 
Clasificación:
1.0

The lady told me she wasn't going to charge for an extra day of her holding onto the truck but now my mom's credit card has $100 charge plus for late fees which I was not late at returning the truck I got the truck back on time to the storage place where I had set up to drop off

Zofya L. 
Clasificación:
4.0

Lots of warnings, red cones, and blockage due to COVID. "No entry" signs, etc. Very fear-based location either advertising COVID was on the premises or fearful we had COVID. Not the best first impression for customer service. Should not be in customer service during COVID if there is fear.

CALVIN G. 
Clasificación:
1.0

The absolute worst customer service I've ever experienced! Nastiest people in town. Ubicación: Western Dr in Cottonwood Az.

Marcus K. 
Clasificación:
5.0

Fast and helpful service by the staff. Organized and efficient. Well done.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

terryl D. 
Clasificación:
5.0

The owner was fantastic. She lives the U-Haul Motto: Moving sucks, lets make the customer believe it doesn't. I recommend this location to anyone...especially if they are moving away from Cottonwood!

Christopher K. 
Clasificación:
5.0

No other U-Haul location that I have used--except for storage on Cherry St--is as efficient, knowledgeable, friendly, attuned to needs of customers. Stacy & Jim at Union, and Victoria at Cherry St., Cottonwood. They know their business inside & out.

Alice D. 
Clasificación:
5.0

Stacy & Jim are by far the best U-Haul providers that I have every worked with. Always a positive, polite, and helpful approach.

Alice D. 
Clasificación:
3.0

Mileage was recorded 1,000 miles off what was actually on the truck. It was a 20 minute delay.

Reena N. 
Clasificación:
3.0

Truck was very dirty and dusty on the outside, and was parked between two large trucks so that the doors could barely be opened.

Kevin M. 
Clasificación:
5.0

It all went smoothly, thanks! Melissa Kopp

MELISSA K. 
Clasificación:
1.0

The lady who worked at the facility was rude, short and disrespectful. I wouldn't recommend this location to anyone as long as she's working there. She had no customer service skills whatsoever!

Heather C. 
Clasificación:
5.0

The manager was extremely helpful and friendly. This person should be training all your locations!

Dan W. 
Clasificación:
4.0

The COVID restrictions for not entering the building are a bit odd but understandable.

KENNETH D. 
Clasificación:
5.0

She was a very delightful, courteous and helpful.

JODY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

connie V. 
Clasificación:
3.0

My reservation was changed twice before I picked up the trailer. I had to drive over an hour to actually pick up the reservation, it was a huge pain in the ass.

Michael K. 
Clasificación:
4.0

The that attended me needs more training. I provided my drivers license. She entered my name and address wrong. Wrong street name and city.

ALVINO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel O. 
Clasificación:
5.0

I was very satisfied with my experience at West Sedona Rentals.They had my trailer ready, helped hook it up and got me on my way quickly. I will use them again.

George H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CONNIE M. 
Clasificación:
5.0

Lady running your business at this location is phenomenal. I will always deal only with her. Your locations in camp verde where I live are terrible.

Carl W. 
Clasificación:
5.0

I only wish I could have rented from this site a week later. I tried but was unable and had to go many miles away for my reservation.

ERIK P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

I can see no room for improvement. Excellent service and staff. I'll be back in 2-3 weeks.

Steve K. 
Clasificación:
5.0

Stacey and Jim are the best

George P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOAH S. 
Clasificación:
5.0

Superb customer service.

autumn R. 
Clasificación:
5.0

Be clearer that the 1 month storage is ONLY for U-haul storage units and they must be available. Lady who checked us in was very friendly and helpful

Steven H. 
Clasificación:
4.0

El cliente no dejó un comentario.

schlagel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA B. 
Clasificación:
4.0

the pickup location was to be in Flagstaff at Huntington Drive location. had done the online early check-in and called the Flagstaff location 2 hours before the pickup time and was told the trailer was there and ready. drove 40 miles to the pickup location and upon arrival was told they did not have the trailer-so then I had to drive about 70 miles to the cottonwood loacation to get a trailer-very unhappy about the the way Flagstaff handled the situation.

Joseph J. 
Clasificación:
5.0

UHaul.com needs to fix how you do business. Your CEO needs to have a conversation with customers. He or she don't care about the customer

Thomas N. 
Clasificación:
5.0

Wonderful service and Management was excellent

CHRISTOPHER G. 
Clasificación:
5.0

Staff was exceptional. Professional, easy to work with and helpful.

Mark K. 
Clasificación:
4.0

It would be nice if the location had the truck I reserved 2 weeks before. I had to have 2 trucks and a trailer. The workers were great to work with they went out of their way to make it all work. Thank you so much

Alexia D. 
Clasificación:
3.0

Drop off was easy as was fine without contact!

Anita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

vicki T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Everything was overall excellent. I have no recommendations for improvement.

ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

¡Gracias!

JEANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Person who hoked up the trailer didn't check to make sure lights were working.

JOSEPH B. 
Clasificación:
5.0

Excellent service. No recommendations.

Warren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Owners were beyond helpful.

Erik S. 
Clasificación:
1.0

They told me they waived a drop off fee. There was only one dealer open at 5:30 PM Tuesday 9/15/20. And she didn't want the truck. I never heard of anything so ridiculous. You try that and you have lost my business forever. I had until 7:00 AM 9/16/20 to drop off the truck but no place open to receive it

PATRICE A. 
Clasificación:
5.0

Nothing! Consistently THE BEST vehicle rental experience anywhere. Fast, courteous, always correct. LOVE doing business with these folks!

Theresa K. 
Clasificación:
5.0

Everything was really great and very easy and problem free.

Sharon W. 
Clasificación:
5.0

Just dropped off with app, business wasn't open

jamie R. 
Clasificación:
5.0

This had nothing to do with my pick up location, Stacey was great and accommodating. I'm just disappointed in general as I placed my order 3 weeks in advance and ordered 60 moving blankets. I only got 18 as they were not available. As a result I had pieces of furniture get ruined in the move as they couldn't be covered properly. I ordered enough blankets to ensure proper coverage and I am disappointed and upset that my table was chipped and missing chunks of wood and my headboard was ruined as a result.

ERICH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobi H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reuben S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
3.0

Left side tire was low on air. I had to fill it up at my house. The facility is over crowded and cramped. Fenders ere bend up.

ROY B. 
Clasificación:
5.0

The truck appeared to be well maintained, but 2 hours from leaving the pick-up location the CHECK ENGINE light came on. As you can imagine with a 13-hour drive ahead of through high elevation, sparsely populated areas, this was very disconcerting. My complaint is with your HELP desk. I am not sure how you can have as many UHAUL vehicles on the road and not offer a truly helpful roadside assist. Your toll free number kept telling us our wait would be shorter if we went online, not so easy to do while driving. We finally contacted a local Auto Shop who said he could not help us unless it was approved by you, and he gave us the same toll free number that kept us on hold for over an hour with no options.. So our choice was to keep traveling and hope the engine did not blow up, or stop and spend the night somewhere and hope your HELP line would find a shop on the weekend that was open and could assist us. We did not have much faith in that happening so we chose to drive through, but it was extremely stressful and I would have to say, it felt like we are on our own if the engine did blow up with a full truckload of furniture. Not very comforting, and because of that experience, I would for sure check other truck rental companies for any interstate move planned in the future.

BETTINA C. 
Clasificación:
5.0

AMAZING customer service. Stopped in and had the paperwork done and I was on the road in 10 minutes. Easy as can be, the truck was great ....and the price better.....saved 300 over their competitor. They get my highest recommendation

KENT A R. 
Clasificación:
5.0

N/C

Luis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN A. 
Clasificación:
5.0

Quick efficient check out.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY M. 
Clasificación:
5.0

Quick hookup and quick unhook. Friendly and efficient.

RICHARD L. 
Clasificación:
5.0

Super fast pick up and off load. Nice people too

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN S. 
Clasificación:
5.0

They were extremely fast, friendly and efficient. We were on the road within minutes. A great way to start a long trip!!

Catherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael A. 
Clasificación:
5.0

Stacey was great with the Service and the Trailer we rented was in very good condition. Clean and tires were good. Thx!

Ray M. 
No se han enviado comentarios para esta ubicación.

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