Mobile checkout was very difficult I did not anticipate that I might need extra items ( passport, alternative contacts ) that could be immediately contacted or available in order to check out. The app kept refreshing and I would loose what I saved every time . The vehicle I reserved was not available.Tashina J.
Customer Reviews for West Richland Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the first time I've used West Richland U Haul and I'll never go to another place. The employees were friendly, knowledgeable, helpful, and efficient. AND the parking lot was big enough to handle the vehicles and trailers and people nicely. Thanks for a great experience!Sherry W.
The guy who checked me out was efficient, helpful and personable. The location was easy to find and to access. I'd definitely recommend this business.Ron H.
Customer did not leave a comment.Terry S.
Unit leaked during rain today. Several leaks inside getting items wet and making a mess with the dust. I swept as much as I could out, but I am not paying a cleaning deposit on it.TERRILL H.
Customer did not leave a comment.ELLEN K.
Will only get uhauls locally from this location. They are the best!Christian B.
Customer did not leave a comment.Kaila L.
Overcharged meted C.
The gentleman who assisted us was fast and pleasant. We were in and out picking up the trailer very quickly. Everything that happened before showing up was a disaster but this location was well maintained and we got great serviceMark P.
Customer did not leave a comment.Catherine S.
Customer did not leave a comment.Kline W.
Can't think of anything.WALLACE B.
Nadda. with 24 hour return service, it was so easy to just stop by after hours and drop the key and uhaul off. I was able to call their other location when we thought we'd left the lights on and the guy was friendly and seemed like he wanted to help and then the lights went off on their own hahaMike C.
Great customer service! Would absolutely use this location for any moving and/or rental needs!!!Sonya T.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.RICHARD S.
Not scam peopleEVARISTO T.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.KURT W.
This location was the third location I had to go to pick up my equipment, and they gave me a bigger size than the one I reserved, which represents more gas costs for me. This is not their faul, it is U-Haul system fault!MARIA EUGENIA S.
Customer did not leave a comment.Greg F.
Customer did not leave a comment.ANDREW C.
The call center did their best to answer questions but reaching the actual location was very challenging. I called 6 times and was not able to reach the actual center. The employees were easy to work with once there but getting them on the phone just did not happen.Alin L.
Trailer was not ready for my schedule pick up time.Michael D.
Great service. Everything worked out very well.scott D.
Customer did not leave a comment.David E.
Customer did not leave a comment.Deborah A.
Guy was in a hurry to hook up the trailer didn't take the time to do the chains correctly Tire near bald should have been replaced prior to renting to usDebra B.
Both pick-up and drop-off was quick and friendly.EARL P.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.David B.
Nothing. The staff was friendly, professional, and helpful. They had the requested equipment on hand, in good shape, and got me hooked up quickly. They hurried out to meet me and get me on my way safely. Returning the equipment was the same. Great staff on hand. :-)Andy K.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.david H.
Great place, sales person more than helpful!! Will come back!!Lewis H.
Scott and Travis were very professional and knowledgeable.Michael F.
Excellent customer service Very helpful in explaining the hitch .richard M.
Dude there was super helpful and friendly.Elijah B.
They exceed our expectations!Patricia B.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Arthur S.
Excellent customer service! Friendly, organized and professional from my phone call in the early morning to confirm my reservation to the location for pick up! Highly recommend!Thomas R.
Always friendly!John B.
Great service, location, easy to make reservations online!Alma J.
Customer did not leave a comment.NICHOLAS D.
Scott and his crew did a great job LynnLYN P.
The customer service at this location is 5 star. Always a smile amd ready to help me.Philip S.
Customer did not leave a comment.Ryan R.
Very helpful even when it took until after closing time.DAVID JOHN A.
Customer did not leave a comment.Diane D.
Easy pick upRobert W.
Open on a holiday, and flexible enough that when I needed another day, they were okay with it!john J.
Customer did not leave a comment.Brett J.
the equipment was in good shape and the people working there are the best. all went well and will return there when renting again.Ralph B.
I had top notch amazing service from the uhal rep that was working.jason B.
Customer did not leave a comment.DARYL B.
Customer did not leave a comment.Paolo R.
Customer did not leave a comment.DALE B.
Excellent ServiceRICHARD R.
Very helpful staffJACOB N.
Customer did not leave a comment.evelyn G.
Customer did not leave a comment.PHILIP N.
great service, friendly peopleRonald F.
Great service, not open till 8, but they came out at 10 till and got me out of there at 8:01 am. :)Clifford S.
Customer did not leave a comment.Lei L.
Amazing customer service, very friendly and welcoming.MARK K.
Offer hamburgers and friesnick W.
Customer did not leave a comment.Stacey B.
Great peopleChester C.
Customer did not leave a comment.Corey K.
Always helpful and professional at this locationJohn T.
Great experience!Amy G.
Customer did not leave a comment.Matthew W.
Terrific service. Excellent UHaul Neighborhood outlet.Daniel M.
Customer did not leave a comment.Christina F.
Excellent service!!Richard R.
The reservation system needs work. There should be a big reservation fee to discourage the cancellations that make reserving a truck impossible. We reserved a UHaul at a certain location for a reason and even prepaid the full amount. We expected to have that truck, but sadly had to drive much further to get a truck.Kyle M.
Customer did not leave a comment.Dawn W.
Customer did not leave a comment.octavio P.
Staff is always friendly and helpful.John T.
Very friendly and helpful. Went over and beyond to assist in getting me set up.Carmen T.
Very nice guys. Quick service and friendlyColby C.
Customer did not leave a comment.Greg R.
Customer did not leave a comment.jonathan W.
These guy's always make renting a trouble free experience.david W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Nina E.
Nothing that I can think of. The staff at West Richland rentals were very helpful and hooking up the trailer when I arrived and D coupling it when I left.Thomas D.
Customer did not leave a comment.allan H.
The agent was very polite and helpful.Dirk H.
Off hours rental return was easy.Panshak D.
Customer did not leave a comment.Scott W.
Service was excellent. I had problems with remote check-in. It checked me in but I couldn't access key code.Noman S.
I've always had negative experiences with u haul. This is the first location where the experience was good from start to finish. Staff was awesome, vehicle was in the condition stated, and the reservation was honored. I will recommend this location to friends and family. I still think u haul sucks but this place has it down.jacob P.
Customer did not leave a comment.David F.