The parking spot was a bit hard for me
KAE S
Customer Reviews for West Palm Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was over an hour late , zero customer seevice
Victoria CWas at the location debating the attendant for hours trying to drop off my truck. I would NEVER recommend U-Haul to anyone. Unless you decide to have your own locations and not these terrible authorized dealers who don’t care at all about customer service.
Elizabeth SI tried calling the number on the contract and was hung up on by a non-English speaker. When I showed up they said U-Haul was closed and I couldn’t drop off equipment. I told them I was going to leave the equipment and use your app. I asked them where did they want the trailer. They said I couldn’t leave it. I showed them a spot next to a couple other trailers and told them I was putting it there. As I was about to drive away they came running out and told me I had to move it and showed me a location. I reattached the trailer and moved it to that spot. My previous experiences with U-Haul have been positive, this one’s drop off really soured me. Won’t use this location again even if I’ve got to drive a lot further.
William CNothing really to improve. Excellent and courteous pickup and drop off!!
SCOTT P1st we signed up for a truck in Boynton Beach and we got switched to W Palm and we were moving south which was a big inconvenience then the truck I got it’s steering was very loose and hard to control also very poor acceleration. Suggest getting this truck checked out.
Oswald TAbsolutely worst and most difficult process I have ever experienced trying to rent a car or any form of product in my life. You would think I was trying to enter the white house or crossing the border into America with how difficult and time consuming this was. The fact that I had to be "vetted" by 3 separate people when I have an active driver's license in order to rent a van is out of control and took over 2 hours to rent the vehicle making me late to the event I needed it for. You will certainly be losing a customer and I will relay how difficult Uhaul makes the rental process to everyone I know. The van also smelled like cow manure.
Virginia SU-Haul window was in a very cramped corner store. The guy at the counter was friendly and helpful but there was virtually no place to stand while waiting for a previous customer to finish their transaction.
William CThe return of the trailer was not registered by the agency and we were charged for one extra day, we had pictures of the time.we dropped the trailer
Tatiana DNothing - they are friendly and the trucks are always clean and well maintained.
Patricia CThe new checkout/ checkin process takes some getting used to especially since the app doesn’t work on an iPhone and instead the process has to be done on a browser
Nigel MThis was the single worst experience I have ever had with a company of any kind. No service at all. Forced to use an app that is horrible. The van I reserved had bald tires and I was driving 70 miles in the poring rain. Nobody on the phone could help. I did not use the van but see I have been charged for the usage And mileage. I will never use U-Haul again and will be letting everyone know on social media.
David SWe found a U-Haul a little over 2 miles away. Confirmed online they had a truck. Called for an hour and could not get a person, or a returned call. Walked to the location where the truck sat outside, and was told it wasn't available. After much conversation was put in contact with another U- Haul a mile away. They did not have a truck, but had a cargo van that would work. Walked another mile to that location. They said the vehicle was available, but we had to process it all online. We had to download an app, setup an account and process the order. Once we were ready to process the order, their system wasn't working properly. After multiple calls, and speaking with a half dozen people, we finally got the keys. Spent an hour picking up our package. Now for the easy part, returning the van. We called U-Haul and they said to return it to the office before 5 and they would take the keys and process the return. At 4:21 the clerk at U-Haul said they didn't know what they were talking about, that he wasn't allowed to touch the van. I had to drive back to the lot and process the return online. It took about 30 minutes and 15 pictures to process. At 9 this morning I started the process. I used the van for one hour and 21 minutes. I just got back to the home at 5:30. It took an entire day to rent a van for less than 1-1/2 hours. The app and online process does not work. There needs to be a person, on site, that can process rentals when issues like this arise. There also needs to be a phone contact at the local location that can be reached with questions and specific information about the location and available equipment. This was definitely my worst rental experience ever.
Jade LThe pick up was great. The Gentleman there was super nice and good at his job. Pickup was a breeze. The location was changed to there, but did not have any negative effect. Kinda tight, but he got me out of there. Very detailed in proper hookup and checking all was working. 4th time trailer rental and this was the best. Your agent is first class! Nothing negative to report.
Richard WExcelent Customer service ,much better than the main office at Okeechobee
JIMMY MYour switch to making customers download the app to rent was a horrible experience. It took me a ton of extra time that I didn't have to waste. The process was much smoother and easier before. The app is glitchy and I had to start the process over multiple times. Just awful!! Also, I didn't have a person ready to answer a phone call to "verify me" at the time of my rental or notification of any sort that I would need one. I've used Uhaul many, many times in the past, but I now will consider using another company for my next rental. So disappointing. The only saving grace was the attendant at the location who was apologetic and kind through the process. He gets an A+.
Rebecca CProfessional, courteous and efficient. Vehicle was ready for me and I was in and out very quickly.
nicholas jThe app and process does take some time. 45 minutes for pick up and 20 minutes for the return. It should be noted as I lost all that time from my 4 hours.
David SDidn’t know about the extra pictures at the end. But I know I brought the U-Haul back in great condition
Sherina BThe truck was driving funny first of all. I was overbooked and had to go to a different place to pick up a truck being that the last place didn’t have extras. Which pushed back my move & movers about an hr n half. I had to call my movers and have them come half an hr later.
Linnette PGreat customer service
Santiago BI was pleased with the service and the professionalism with the U-Haul location and the people however, I think it’s awful that you charge for everything $20 to go see what you plate number is that’s ridiculous but overall I was pleased.
Agnes BEasy pick up and drop off. Very friendly excellent service. The equipment was new and easy to use.
Thomas CIt’s always stress free and efficient to rent from here. He’s awesome! 😊
WANDA GFriendly staff
NELSON YAlways a pleasure renting from this location. And the food is excellent in the restaurant there.
DOMINICK MFriendly service
theodor MI love this family owned and operated business!!!
Karl ONice!!
fernando mIt was my first experience with uhaul and it was fine ,
jessica mExcelent
Orlando SReturn was very shady area if West Palm Beach No one to assist with drop off Very cuestionable experience
Sandra MVery smooth transaction. Very friendly staff!! 5 stars!!
Kenneth DMuy bien Servicio!!
fernando mVery helpful, and great location.
chad dExtreamly unprofessional. Did not disclose important information.
DANY FGreat costumer service.
jorge uIt’s connected to a gas station so you may have to be patient with the staff but it’s so family oriented, it was nice observing how everyone interacts like a family with the customers. The lady and gentlemen that helped me were both very pleasant. I had no issues whatsoever. Highly recommend this location!
Liana VGreat service
jorge uThere is nothing to do, I had great customer service and I was satisfied!! I would recommend my family and friends to this location
wilda dCreate space for parking personal vehicle when renting trucks. Store trucks closer to the UHaul desk. Otherwise very satisfied with this rental experience
Michael SThere was nobody there to to talk to. we just had to figure it out on our own. We had to drive down a dirty back alley and then nobody was there to tell us where we needed to park it or what we needed to do.
Vincent BThe experience was simple convenient and friendly.
Paul CThe man at U-Haul that took care of me was very professional, very friendly and knowledgeable
Thomas HAll uhauls are infested with bugs
Desmin MIt will be good if they inform that if you drop the truck after hours there is a $20 fee. We could have waited next morning to avoid that fee if we had known about it .
Alexander Lmake sure the a/c works and truck is safe to drive.
Christopher GConfusion chaos and filth! Did not have the appliance hand truck I reserved 3 weeks prior to our move. We will never use U-Haul again.
Thomas aWe were past the drop-off time for someone to help us so we did it all online, which was slow but worked fine. We followed the instructions about where to leave the truck, but as soon as we went to drop off the key in the lockbox, the man running the gas station told us to give the key to him instead, which was sketchy. He then told us that someone called him and told him we parked it in the wrong place and had to move the truck down the road to a car wash. We had no way of knowing that’s where we were supposed to do. It was overall frustrating and confusing.
Robyn WThough this location was able to provide service, I had to scramble to find a truck to use because the location (8000 Belvedere Rd) I had the reservation with did not have any trucks for me to use. Both these locations were gas stations and weren't staffed by U-haul to handle a situation like I experienced. I had to call and was transferred about six times before I got someone that could help me. Not what I expected from U-haul.
William JThe van was parked by a dumpster, and you can smell the van from a mile away wherever you go.
Matthew OTruck was ready on time!
Suzanne B