Customer Reviews for West End Cabins & Storage LLC
(U-Haul Neighborhood Dealer)

59 reviews

3305 Georgia St   Louisiana, MO 63353

(573) 560-3279

Office Hours

  • Mon-Thur: 10 am–5 pm
  • Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(573) 560-3279

3305 Georgia St
Louisiana, MO 63353

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–5 pm
  • Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Scott P 
Rating:
4.0

Customer did not leave a comment.

Greg T 
Rating:
4.0

It was just fine

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

I didn’t agree with having to pay 55$ and I had it for 2 hours and the first hour I had to spend trying to get the lock box open with the keys inside as well as trying to get the back latch open when it was froze shut. After finally getting it open I couldn’t move much because I couldn’t afford more time to use the truck so I did what I could and used my car for the rest.

Daylyn D 
Rating:
5.0

They do a good job explaining everything. If you don't ask the questions , they can't help. Good Job. Thanks

Janet H 
Rating:
5.0

Customer did not leave a comment.

Kathryn W 
Rating:
5.0

Customer did not leave a comment.

Patrick R 
Rating:
4.0

Very friendly

Albert S 
Rating:
5.0

The atmosphere was calm and made me feel comfortable, even tho I was going thru a trying time!

Susan B 
Rating:
3.0

Customer did not leave a comment.

Crystal T 
Rating:
5.0

Customer did not leave a comment.

Todd B 
Rating:
5.0

Customer did not leave a comment.

Rod L 
Rating:
5.0

Great Staff

JOSEPH M 
Rating:
5.0

Love the kind people at West End Storage. Adding Uhaul services is just wonderful.

april g 
Rating:
3.0

I see no need fot improvement. The U haul was very clean and well maintained. The young lady that took care of me was very friendly and knowledgable about the truck.

Waivie H 
Rating:
1.0

Customer did not leave a comment.

GERALD O 
Rating:
5.0

Customer did not leave a comment.

Linda E 
Rating:
4.0

Not the fault of pickup location but my origional pickup location was in troy, mo. The reservation was made weeks in advance. I had to drive an hour to pickup the trailer without any compensation for my troubles. No one at uhaul cared one bit.

david l 
Rating:
5.0

Customer did not leave a comment.

Missy M 
Rating:
4.0

Customer did not leave a comment.

Nicholas F 
Rating:
5.0

Customer did not leave a comment.

Brenda F 
Rating:
5.0

Customer did not leave a comment.

Tim J 
Rating:
5.0

Customer did not leave a comment.

Frederick W 
Rating:
5.0

Customer did not leave a comment.

Gab P 
Rating:
4.0

Customer did not leave a comment.

Stephanie C 
Rating:
5.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Hallie F 
Rating:
4.0

Customer did not leave a comment.

Robert E 
Rating:
4.0

Considering we were to pick it up in Lake St Louis location and was notified on late Friday afternoon that they didn’t have one for us we had to switch to this location

Brad K 
Rating:
5.0

Customer did not leave a comment.

BETHANY B 
Rating:
3.0

There was a mistake not on our end and we had to put extra miles on the truck to pick up an drop off in a place other then we set up for a week before the rental. then we were charged for dolly when we took our own an other charge that made some thing be about 100 dollars more then was figured because of a mistake on U-Haul end. the people where we picked up an dropped off were very nice that was only good. Will advise friends an family to find other ways to move. not worth it. Very disappointed.

QUAID C 
Rating:
5.0

Very pleasant, helpful and knowledgeable staff! Thank you!

Jane J 
Rating:
4.0

Had an issue with changing my destination.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Carlos M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V 
Rating:
5.0

Customer did not leave a comment.

STANLEY C 
Rating:
5.0

We had issues using my smart phone. Totally “operator error!l. Users need to make sure they have the location settings on their phone correct before they get started. Thankfully Jessica told us to make sure to call the 800 number if there were any problems. We had to do that and Kristina stayed on the line with us until we had the keys. Excellent experience given I couldn’t figure out how to use my phone. Will definitely go to West End Cabins the next time we need a Uhaul truck!!

Karen S 
Rating:
5.0

Our first choice could not provide a truck .the louisianna site stepped right in to assist us. Many Thanks

Bob C 
Rating:
5.0

Brad and his wife were so very kind and helpful!!! They not only came to pick up the truck, but also took the time to give me good information regarding the Louisiana area!!♥️

MICHAEL O 
Rating:
5.0

Customer did not leave a comment.

Sydney W 
Rating:
5.0

Customer did not leave a comment.

Amy S 
Rating:
5.0

Have a larger selection of trailers

Sean C 
Rating:
5.0

Customer did not leave a comment.

Patty V 
Rating:
5.0

Nothing that I am aware of, they were extremely helpful.

JOSEPH A 
Rating:
4.0

No problem! Convenient location and professional customer service.

Jay H 
Rating:
5.0

Customer did not leave a comment.

laurie h 
Rating:
5.0

Customer did not leave a comment.

Linda F 
Rating:
5.0

Customer did not leave a comment.

Brittan B 
Rating:
5.0

Customer did not leave a comment.

Kathryn B 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Diana D 
Rating:
3.0

Customer did not leave a comment.

delores p 
Rating:
5.0

Customer did not leave a comment.

Chadwick D 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

When you are given an advanced notice, and I am told that the trailer can be picked up at a certain location, it needs to be at that location. No last minute phone calls or last minute changes. Your actions were unprofessional and contributed to a disastrous experience. This is not the U-Haul Corporation that I grew up with and had found memories of.

Kevin G 
Rating:
4.0

Customer did not leave a comment.

TRISH N 
Rating:
2.0

My equipment was not there. I was very clear that I needed an appliance dolly and it was not there. I had to go out and PURCHASE my own. They gave me a measly $40.00 credit. The dolly cost me twice as much. Not to mention the time it took to pick up the truck took so long. The general manager suggested that I drive something like 40 miles to another location to pick up a dolly at another location. I feel the clerk handling the transaction was rude and even at one point raised her voice to me!

Deborah C 
Rating:
1.0

UHaul does not reserve any truck for you or the location you choose. They have burned me twice now with changing the item I reserved and the location I picked up at. The 2nd time I reserved a 26ft truck and trailer. On the day I was to pick it up, my husband called to make sure out was ready and that is when they told him they only had a 20 ft truck. We were moving to another state and needed this truck. We had to store stuff at friends homes and still have to go back and get it. Save some stress and don't use U Haul.

Cheryl M 
No reviews have been submitted for this location.

Additional Services at this Location

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