Customer Reviews for West Edmonton Self Storage
(U-Haul Neighborhood Dealer)

66 reviews

12012 168 St   Edmonton, AB T5V1M9

(780) 306-2590

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(780) 306-2590

12012 168 St
Edmonton, AB T5V1M9

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/29/2024: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

John, at West Edmonton Storage is the only reason why I always rent from U-HAUL.

Chukwuemeka Obiajunwa 
Rating:
5.0

Customer did not leave a comment.

Crystal Faithful 
Rating:
5.0

Customer did not leave a comment.

Dan Kobe 
Rating:
5.0

Customer did not leave a comment.

Annabel Martin 
Rating:
5.0

Very nice services. Easy to use.

Prabu Krishnamurthy 
Rating:
5.0

Customer did not leave a comment.

Muhammad JAVED 
Rating:
5.0

Customer did not leave a comment.

Kanan Mukhtarli 
Rating:
4.0

Customer did not leave a comment.

Tracy Boyde 
Rating:
5.0

Customer did not leave a comment.

George Carlson 
Rating:
5.0

Everything went smoothly and the guy who helped me was super nice! Great experience all around

Raphaelle Subra  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Obiora Ajegbo 
Rating:
5.0

John is an asset to UHAUL. He always assists me very knowledgeably and expertly. That’s why I keep going back renting from his location. I commend him and his location very highly. And I always recommend his location to my relatives and friends.

Chukwuemeka Obiajunwa 
Rating:
5.0

The floor of the truck was very dirty...but it was really no problem as we used it for work.

Gerald Los 
Rating:
5.0

Customer did not leave a comment.

Luke Demers 
Rating:
5.0

Customer did not leave a comment.

Ryan Warren 
Rating:
5.0

I rent weekly from u-haul; and I’m always satisfied. John is always great: a gentleman.

Chukwuemeka Obiajunwa 
Rating:
5.0

John was great once again. I keep renting from U-Haul because of him.

Chukwuemeka Obiajunwa 
Rating:
5.0

John was his very wonderful self again. I was very satisfied; and will go back again on Thursday.

Chukwuemeka Obiajunwa 
Rating:
5.0

Once again, I was served very well by John. He is superb. I continue to rent from U-Haul every week because of John. Thanks Chukwuemeka Obiajunwa

Chukwuemeka Obiajunwa 
Rating:
5.0

John was superb to me once more again.

Chukwuemeka Obiajunwa 
Rating:
4.0

More fuel in the truck , also preheat truck when it’s -20outside .

MYLES HUSTLER 
Rating:
5.0

John was a professional, very knowledgeable: an asset to the company.

Chukwuemeka Obiajunwa 
Rating:
5.0

Excellent service and rates. I dealt with Jon the most - amazing customer service. The team is exceptional and I highly recommend this facility for storage needs. My thought is this the best place to deal with in Edmonton as I shopped around for several days... they honoured the move in date and short term quoted rate and did not increase despite the fact that other facilities were charging astronomically higher for a similar size storage bin. Check around first and then call them for a great competitive quote and awesome service!!!

Khalil Danial  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick Iskiw 
Rating:
4.0

Let them know when you sign up that yoy need people to verify you if you are doing mobile pick up. And also to hit the call button to have the gate open.

Megan Narsing 
Rating:
5.0

Customer did not leave a comment.

David RATCLIFFE 
Rating:
5.0

Customer did not leave a comment.

Srihari Padhy 
Rating:
5.0

Absolutely the best storage facility I've used. The gentlemen I dealt with was extremely understanding and helpful during a difficult time in my life. So thankful for him.

Sephia Tidder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Gagne 
Rating:
3.0

Although convenient and well priced, the van that I rented was in need of some repair. The windshield wiper on the driver's side did not work which posed a bit of a challenge.

Nicholas Grimshaw 
Rating:
5.0

Customer did not leave a comment.

Robyn Fisher 
Rating:
5.0

Customer did not leave a comment.

keri dion 
Rating:
5.0

Customer did not leave a comment.

TIM MOORE 
Rating:
4.0

This location is better than others I've used with U-Haul. However, I don't like that I have to do everything by phone even though I'm going through the check in process with the staff in person. There was a lot of phone-based data transfer even though I don't have the app and don't want it

Kristy Baron 
Rating:
5.0

Friendly service!

Darius DuPlessis 
Rating:
5.0

.

Neil Potter 
Rating:
5.0

Van was extremely dirty and smelly.

brett norrington 
Rating:
5.0

In general the customer service i received was great though the policies UHAUL has are a frigin joke!!

Marco Dias 
Rating:
5.0

Customer did not leave a comment.

Lesley Decker  |  Overall Experience 
Rating:
5.0

Jonathon is a great manager. He is very kind. The facility is great. The price is affordable. I loved it.

DongHeon Kim  |  Overall Experience 
Rating:
5.0

I spent $250.00 for a truck rental that was for less than a day and at the end I was charged $1.68 for excess mileage. So what I remember is my last and negative experience of being charged $1.68 not the overall positive experiences of the truck rental. You might want to give your employees some discretion.

Tim McFetridge 
Rating:
5.0

Customer did not leave a comment.

Ian Sanderson 
Rating:
3.0

Customer did not leave a comment.

Elaine Carriere 
Rating:
5.0

Everything went well except that we were unable to get an appliance dolly from any uhaul location in the city. We ended up having to rent one from anseperate company for over twice the cost Uhaul charges. However, the truck and the ramp helped tremendously as it was perfect for our needs. We appreciate all of the help!

Kate BUDGELL 
Rating:
5.0

Good Service, stuff John is very helpful and accommodating. two thumbs up for him.

Mary Jane Hernando 
Rating:
5.0

Already recommended to friends

Nadia TAHA 
Rating:
5.0

Friendly

Wael RADHI 
Rating:
5.0

good service and friendly staff.

RC Schmidt  |  Overall Experience 
Rating:
4.0

GOOD SERVICE

Mahmoud AHMED 
Rating:
5.0

Customer did not leave a comment.

Stirling McLaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Miroslaw Kolasa 
Rating:
1.0

I never received the email with the location and time change, when I showed up for the changed timing the guy was late so that added another 40 minutes, when dropping off the location services would not work and the manager for the drop off location did not show up despite telling me a timing. Another couple was there for the same time and could not figure out the drop off stuff. Luckily he had given me a code to get into the compound. Overall good hold have been cheaper and less stress to hire a moving company.

Holli Mac Donald 
Rating:
5.0

Staff were very helpful and vehicle worked well for what we needed for the move.

Mark Parr 
Rating:
5.0

Customer did not leave a comment.

David Dresser 
Rating:
5.0

Great place and very helpful :)

MARIE FLOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor KLASSEN 
Rating:
5.0

Customer did not leave a comment.

Eddie Rockwell 
Rating:
1.0

1. Treat people with respect 2 . Be more organized 3. Be more punctual 4. The girl whom spoke to me from schedule department Christine or whatever is a disgusting human and should be fired for insubordination.

Nathan PENNEY 
Rating:
5.0

Customer did not leave a comment.

Jane BOURBONNAIS  |  Overall Experience 
Rating:
5.0

Only suggestion I would make is to have the path to the units door cleared with snow. It was treacherous trying to get into the unit. Very inconvenient and unsafe!

Tracena (Tracey) Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi Kerluke  |  Overall Experience 
Rating:
2.0

I found the customer service really shitty. The person working there missed on providing us basic info. Also, the truck was pretty rusty and the inside meter lighting didnt work. I called in to see any options incase i wasnt able to drop off myself and they didnt help out. Also, they gave us a location which was the farthest one. The service is supposed to convient which it wasnt. My house moving became harder because of them. Even though I thought I was paying to make it easier on myself. I would never use U-haul service again.

Nazneen Sidhu 
Rating:
4.0

Speed up the process.

ISAAC BUXTON 
Rating:
4.0

Very helpful at this site

lindsey lewis 
Rating:
2.0

The truck was no cleaned out, there was litter in the cab of the truck and the box had to be swept out. There was what appeared to be blood on the corner of the "attic" part of the box. There were also razor blades by the back door we discovered upon opening. The location we went to didn't seem very knowledgeable about the process of renting out a Uhaul, it took exceptionally long to pick up and drop off the rental. I will not be recommending this location nor will I use it again.

Ashley GROVET 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top