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IRIS R
Customer Reviews for West Coast Self-Storage of Vancouver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Not much! Its a pretty seamless and efficient process. Gary is absolutely charming, welcoming and kind. He provides excellent customer service and we have already become repeat customers.
LARSHELBY DOutstanding service and support from this location and their representative. He is always very accurate, efficient, and provides professional service every time we work with this location.
Kirk PGreat staff! Friendly, prompt, fair and understanding. Vehicle well maintained.
Travis RVery helpful staff.
ARTHUR Meverything worked well. We were a few minutes late and he stayed so we could check in the truck so we didn't have to drop it off after hours truly appreciated that.
ROBBIN EService was great and and very helpful to your needs.
JAMES LFriendly service and quick in and out with vehicle. This place always has great vehicles.
Robyn SI know I answered that the equipment was clean and well maintained and overall this was the case. However the windshield was not clean inside and and made it difficult to see in the morning sun. So if I were to say what needed to be improved, it would be simply taking the time to more thoroughly clean the windshield inside and out, for the simple reason of safety for your truck and my well being.
James GWe prefer this location Gary is always very helpful
TIMOTHY NExcellent service. Great equipment and great communication from this location. I am a frequent customer and will return again. Thanks for the commitment by this location and the staff to great support.
KIRK PThe guy we delt with was named Gary and was completely rude also the van was messy will never come here agian
ASHLEY WMy rental was a day use need of a cargo van. It was an emergency need. One was located near me within an hour and I was on my way. Very efficient.
KIM MTruck was not wiped down inside after previous customer. Coffee or some type of beverage had splashed all over the center console. Outside was not washed and was covered in bugs. Facility is very small with little to no parking except for across the street in a grass lot where the U-haul truck was parked. Inside facility was clean and the gentleman behind the counter who took care of me was very friendly and helpful with information.
Robert HThe person at the front desk was very friendly and helpful, I hope he gets a bonus for the way he care about his costumers
ARTURO GThe U-Haul app and website were useless for checking out and returning the vehicle. On both occasions I was unable to successfully complete the steps without getting kicked out "timed out " of app/website. Completely useless.
STEPHANIE BThe manager, Gary, was very polite and helpful and the reservation, check-in and check-out process was extremely quick and easy.
MICHAEL SIt was a VERY HOT day. So yes a little slow but that could be accounted for. They did a great job packing truck. 3 Flights of stairs Load 2.5 hours unload 45 mins. Great job.
Obie BNothing everything was great!
Betty BJust needed a truck for a short trip. Got the job done quickly without any snags. Gary is awesome.
Paul LThe truck rental was fine, but I can't recommend others use this location. When I went to fill up the truck, I found it took $35 of gas, when I had only driven about 10 miles. When I asked the UHaul operator upon return, he said I was only supposed to fill the truck back up to where it when when I rented the vehicle. I have to call B.S. on this as this fact was not clearly stated. I basically wasted and extra $25 or so, as every other UHaul rental I have done has called for filling the tank before I return it. The right thing to do is to have UHaul send me the extra $25 I wasted on this refill.
Gary BThe manager was very helpful and went out of his way to assist me and get me the truck I wanted.
DAWN BVery helpful staff and attentive to my needs. Will use again in the future.
Vincent MI returned the truck washed. It was dirty when I picked it up. The office closed at 1800 I was there at 1757. However I was told no, Uhauls had to be back by 1730. It ended up costing more than having everything delivered. When you rent something for a certain amount, you really don't expect to pay 4 times the amount. There shouldn't be a after hours fee when you pay for the day and get it back on the same day. There is something wrong here! For that reason I will NOT recommend Uhaul! Thank you, Alison
Alison NI honestly can't think of anything. The customer service was above and beyond!
Teri EDealer is above satisfactory. Equipment was clean and in good condition. Truck was available with no reservations.
Gerald MOpen earlier than 10am to avoid digital check in
Kelly HAbsolutely nothing. Just keep the excellent services.
ALICE RFriendly and knowledgeable. I would recommend offering specials or discounts
Tamara SEven though they didn't give me the accessories I asked for, they resolved quickly and everything turned out very well. the customer service was excellent. The guy at the location is very nice and helpful. Thanks to all.
Lisviana FManagers were friendly and quick and made this experience surprisingly helpful.
Perry PAbsolutely wonderful ❤️
David BAlways outstanding service and equipment here at West Coast Self Storage. The people working there are the best which makes the visit an enjoyable experience.
Martin HVery nice person helped.
Sherri JFor the rental locstion? Nothing. They did excellent. Easy and polite service. Made renting the truck a breeze. For U-haul itself? First and foremost: Newer models are a good idea. Sure, the older trucks are probably pretty cheap, making it easier to deal with damage risk. But having a cleaner looking cab with a more modern style would be more comfortable for the drivers. Even just some vinyl wrapping on the dash would make the ride less tense for people not used to driving such large vehicles. Stressful or uncomfortable drivers in an unfamiliar vehicle and unfamiliar environment is probably a recipe for disaster. By making it more comfortable, it becomes less stressful and less likely to have risks. I managed just fine, but some people might not.
William FThe gentleman who was working there has awful customer service. We were very polite when picking up our van and when I handed him my ID he said "wow you don't look like your ID". Pretty uncalled for. The facility is clean and seems really well organized but that was incredibly poor judgement.
KAYCEE COutstanding, and hassle free service. There are always vehicles available to rent, along with a host of other equipment as well. Very convenient location and super friendly customer service. Easy online vehicle check in is very convenient.
Martin HGary is great. He saw me standing outside the office, struggling on my Mobile phone and he came and help me. Thank you so much for assisting me. Gary made it easy to rent the truck.
Mia MGary was very helpful in getting me all set up to rent the van. Thanks Gary!
Mia MVery well ran business...easy and professional. Great job! Thank you...
Daniel SKind service! Thanks
Peter H,Gary Johnson, the manager at West Coast Self Storage located at 501 SE 164th Ave in Vancouver, WA has created a real center of excellence for the rental of U-Haul Trucks. His experience and knowledge and incredible customer service is second to none. There is nothing to improve. This is where you want to rent a truck over and over again. Peter
Peter uDelete my account please. By the way, you're submit email button.is broken. What a shocker.
Todd DThe truck transmission needs to be checked
ERIC BExcellent customer service, friendly and very helpful.
Dawn MThe gentleman that was in he’s name is Gary and was very helpful knowledgeable and super friendly thanks for the service.
Jeremiah JThe whole experience was a nightmare. The reservation was done online so nothing what they do to help you on the inside. I had to do the photo and driver's license twice. Took over 30 minutes to get our. Plus I got an additional charge of $18 so I don't even know where it came from. No receipt sent.
Kelly RVery good experience
Tim TIt was a great experience. Thank you
Jason DEasy , quick and great customer service.
Jane AEasy peasy.
CHRISTOPHER FGot charged for extra gas addition of 55.00 for 1/8 of gas on top of that they had a wrong time down and asked U-Haul to confirm with me twice.
ALICIA PNothing Sara was great
Elisa SI've noticed in general from all locations I rent from that the interior of the trucks are not clean. In many cases food crumbs and spills in the drink holders and muddy floor mats. Otherwise I've been extremely happy with my U-Haul experiences. This location is very convenient and the staff is friendly and helpful.
Roderick MSold insurance that didn't cover any of the damages incurred.
Thomas W