Customer did not leave a comment.James I.
Customer Reviews for West Coast Self Storage Shoreline
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield needed to be cleaned, but otherwise everything was fine with the rental. Phil and Dennis were so nice to work with!Pamela E.
Customer did not leave a comment.Staci L.
Dennis was very helpful. And a pleasant person to do business with.PETER J.
Dennis and Phil were very quick and helpful in getting me the vehicle and explaining the policies. The vehicle operated well, though there was a bit of trash in the door compartment.David B.
Customer did not leave a comment.SHENISHA H.
Dennis was super kind, quick, and cheerful! Will return for sure.Jamie H.
Phil was probably the best, personable, and knowledgeable U-haul customer front desk employee I've ever had the pleasure of interacting. I will rent from this location specifically because of Phil!BENSON A.
Phil and Dennis are very helpful.Dennis M.
Phil was very professional and courteous. I had an enjoyable experience. Thank you!!Robert G.
Phil was great, quick to complete the transaction, also answered all of my questions leaving me comfortable with the entire process.Moon H.
Dennis & Phil are the best to work with, couldn't recommend them more!James W.
Phil the guy who helped me was awesome! He made sure to put my car behind the gate since they've been having car break ins so I felt reassured. He also made sure to warn me aboit a couple of things about my uhual being a bit older, such as a sticky transmission so I was prepared for the road. Give this man a raise! 6/5 stars!!Nova F.
Paul was great!Adrian G.
Phil was very helpful and friendly. He called before I came in so I knew where to check in, which was very helpful.Robin A.
Nothing except I was little concerned about the Truck's well being itself as it was making sound out if the back freight side, maybe it was just the road having some bad chips and bumps, but other than that, Phil was super kind and nice to explain everything in details to make my U-Haul experience great and safe. Thanks for this location, helping my move way easier.Oyunsuren B.
Customer did not leave a comment.Nathan B.
Really excellent customer service from Phil at West Coast Storage Shoreline!!! I will only use this location from now on. Excellent experience, especially compared to other locations I've used in the past. Phil's great communication and friendliness really raised my expectations for Uhaul Rental services.Zackary H.
This uhaul location is excellent, easy to see from the road, and the staff is especially helpful. I was helped by Phil who made sure I had everything I needed and made the process of checking in and out very easy. Will come back again when it's time to go again!Christina M.
Dennis at West Coast Self-Storage Shoreline was a great help. He was very communicative in terms of what was needed for the rental, and the process was smooth and stress-free.Jordan C.
Phil and Dennis are the best!Bangze W.
Customer did not leave a comment.Murat K.
Customer did not leave a comment.Hilary P.
Experience was easy and staff were some of the friendliest and most helpful we've come across. Thanks guys!Eddie M.
Customer did not leave a comment.Joshua W.
Phill was really nice and helpful. Thanks for everything!MAXWELL D.
Dennis was super helpful and friendly. He made everything so easy and simple.Josh F.
Customer did not leave a comment.Tessavan R.
Customer did not leave a comment.Barbara M.
Customer did not leave a comment.Yong C.
Customer did not leave a comment.Dot B.
Phil was friendly and great with us. Will definitely go here again for our U-Haul needs. Thank you Phil!Eva Marie E.
Phil was the best.Bret H.
Phil was great and so helpful!Michelle C.
Phil helped me and he was very kind courteous and he was very helpful for all my questions. Very personable . I would recommend this facility to anyone.Nickolas S.
Fix the key ignition switch. It's very tricky to start the truck.Ian S.
Phil and Denis were wonderful. They were very friendly and helpful!Lucie R.
Customer did not leave a comment.Naga Venkata U.
Dennis was very helpful in the rental process. The facility was very clean and organized.vincent D.
Dennis was very nice and polite. A pleasure to work with.Erin C.
Dennis was super friendly and helpful. It was the easiest check-in of a car I'd ever experienced.Lizbeth C.
Phil is still awesomeTYLER JAMES P.
Phil is awesomeTYLER P.
Mr.s. Phil. He is friendly, respectful, best customer service. Pretty professional. Overall 10stars. I'll recommend this location to my family, and people I know.Nay Htet A.
My comments are not about West Coast Self Storage (which was excellent). My issue is that I specifically booked a UHaul rental from a totally different location and ended up with a place 25 minutes away. Not only did this impact my moving logistics, but I had to pay more in mileage. I was extremely disappointed that my reservation was moved 48 hours notice to a different part of the city entirely. I understand issues exist with returns and available vehicles, etc. but if this is so common, then 48 hours notice could have given time for someone to drive the truck down to its intended pick up location. I use public transit, so the change of locations would have meant a two hour bus ride round trip if I hadn't been able to find someone coming from up north to pick it up for me. 1 star review for the hassle and stress of having my reservation moved to a place other then the location I specifically designated.Kj S.
Customer did not leave a comment.RHEO M.
Brake pedal cover with missing, creating a dangerous situation.Gregory T.
Excellent rental, picked the truck up at the neighbor location, West Coast Self storage, and the experience was far easier than my previous experiences at UHaul. Phil called me to let me know the location of the truck and gave explicit directions. I didn't have to wait in the lobby for an employee, they were there and ready with paperwork. Customer service was outstanding, I would highly recommend going this route to friends/family and would preferentially use this again in the future compared to the Uhaul location.Stephanie B.
Thank you to Dennis and Phil for great and very friendly customer service!Sheryl P.
Phil and his colleague (David? Daniel?) were the best! This was by far the best experience I've had in 30 years of renting trucks. Will definitely come again. Excellent customer service and much appreciatedAngela K.
Phil was fantastic! He provided excellent service and made renting our U-Haul truck a breeze. Highly recommended! 👍NATASA K.
Forgot dolly. Truck made alot of noise and alot of play in steering wheel. Was supposed to get emailed receipt and didn't. Got a receipt later and didn't take off the credit for the dolly. Two companies working the same phone number and really confusing.Mary M.
Dennis and Phil were great to work with. They give that extra effort at customer service. I would highly recommend!James I.
Phil checked me in. Checked in went well minus the poor wifi connection. Truck was clean, and equipment needed was provided. Service was great.MJ L.
Phil is amazing - the epitome of a one-man-band. He is always in bright spirits and consistently himself, which is a delight to do. Unfortunately, we moved out of the storage facility but if for any reason we need storage or a u-haul, we know where we are going. Thank you Phil!holland S.
Customer did not leave a comment.Nicholas Y.
Customer did not leave a comment.Zach T.
Dennis and Phil were great. Would definitely recommend using them for your moving needs.James I.
Phil was very helpful- made the process very easy!Daniel Y.
Customer service was professional, courteous and helpful.Kelly R.
Easy pick up and easy drop off! Super friendly!Carson G.
Customer did not leave a comment.amanda H.
Phil was so helpful and wonderful. If like to give him a big hug. I contracted COVID and was unable to help my daughter with her move. I called and reserved/paid for a U-Haul for her and she was having some anxiety, Phil was so kind and thoughtful. Thank you Philjodi F.
Customer did not leave a comment.carolyn F.
The guy that helped me (Dennis?), was amazing ,,, he laid out a couple of options for me that saved me a fair amount of money!! Thank you so much, he was great 👍👍👍!!! Scott G.SCOTT G.
Dennis was very friendly, nice and very informative. Great employeeBen P.
The truck I used was pretty old. It felt as though the transmission was slipping. Might need to look at that. All in all served the purpose for sureMichael M.
Friendly and accommodating. When I called and couldn't reach anyone. I got a call back shortly, and all my questions were answered. Great service overallMohamed Vall C.
I thought my reservation was at the shoreline UHaul facility next door. They directed us to West Coast Storage since i'd apparently made the reservation there. Phil had a lot of issues with our reservation and we had to wait for more 30 min for the problem to get resolved. Phil made it right in the end and was very pleasant and professional. Phil was the key to our positive experience in spite of all the challenges we faced.Michael P.
Customer did not leave a comment.Habtamu M.
Customer did not leave a comment.Erik N.
This was an excellent experience. Phil was helpful and easy to work with. I will definitely rent here again.Grace L.
Phil is an incredible person, very personal and helpful. I recommend that locationjefferson I.
Customer did not leave a comment.Brett B.
Dennis was very niceGarrett B.
Best Uhaul service in 60 years that I have experienced!David W.
Dennis was professional and very courteous throughout the entire experience. He was extremely knowledgeable and resourceful when it came to our moving needs. I would return to see Dennis again when I have moving needs! Bravo Dennis!!DAVID B.
Customer did not leave a comment.James L.
Dennis made everything very easy.Lanette R.
Check-in and rental was quick and easy!Corey W.
The assistant manager Dennis at the counter was very friendly and polite.Brendan W.
They were great!Donna P.
Customer did not leave a comment.Christopher A.
Easy pick up with friendly staff who were knowledgeable and helpful. The drop off was easy peasy with a quick drop of the keys and an emailed receipt.Michelle C.
Customer did not leave a comment.Kathryn R.
Dennis and Phil were totally awesome. We needed a last minute truck, and they were willing to help us out. The actual Uhaul location next door to them, closed at 5, it was 430, and they told us to go elsewhere. So we did, and we will never go back to them. Lucky for us, West Coast Storage is next door, and our business was actually appreciated. Dennis and Phil got us taken care of quickly. Phil brought the truck around to us, checked the back of the truck, gave us some tips on the door, and even gave it an additional blow out, as he wasn't happy with how the back of the truck looked. Next door they give you keys, and tell you to go out onto the lot and find it yourself.Kelly R.
Customer did not leave a comment.Eric A.
Dennis at the front desk was great to deal with. I have used this location a couple of times. No waiting and good service. Previously, I was at the location next door, Dennis realized I was at the wrong place and was in front to greet me.JOHN M.
Excellent pickup and return process with both Dennis and Phil!Claire F.
Customer did not leave a comment.Anh N.
Customer did not leave a comment.Norris D.
Staff was very friendly and helpful. Overall cleanliness of truck was okay, but the cab needed to be wiped down and smelled like smoke.Brett B.
Dennis (on hand at the location) was very helpful and easy to work with!Trond N.
Dennis was great.gregory M.
Dennis helped and was fantastic. Friendly and helpful.Alice A.
Dennis was great. Knew what he was doing which made things far and efficient.JOE S.
No improvements needed. Phil and Dennis were great!John N.
Customer did not leave a comment.Brandon N.
Phil and Dennis are so great. I have had a unit for about 4 years and have always been happy with this particular storage unit and truck rental!! The CD best!Christiane M.