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Marcus W
Customer Reviews for West Coast Self Storage Lake Oswego
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The amount of gas that was charged for was unreasonably high (4 gallons for an odometer-verified distance of 9 miles). When challenged, it was insinuated that the 3+ gallons that was billed could have been burnt while idling the truck. Local staff was not helpful in resolving or contributing to the resolution of the issue.
Brian MDrywall dust and used blankets were it away . Looked like the truck wasn’t checked in Cab was also covered in drywall white dust .
Greg MCustomer service is 10/10
MELIA HThe truck had been cleaned, but it was in poor condition. The outside was covered in dings, dents and scratches and had faded and peeling graphics. On the inside, the plastic steering wheel was starting to degrade, and part of the window crank would fall off each time you tried to roll down the window.
Jon GVery easy, good people, thanks
Steven AI would have preferred to have the van brought up to the entrance for me. Otherwise, an easy process and rental.
Garcia AJamie was great!
Kaptilina IThe blonde woman who helped us was fantastic. She was friendly and kind and helpful. Excellent work!
Karen Gpeople/location/process = friendly, quick, easy, efficient -- EVERYTHING I needed!!!
debra rThe location was fine, but not the location I thought I reserved from, so I showed up at the wrong location initially. I don’t understand why people are able to reserve from this location when there is an actual u-haul location so close.
Jacob BMelinda was amazing!! Kind, friendly, professional and extremely knowledgeable. I would definitely rent from her again and refer friends and family to her!! 😃
Mary AIf you could spray and wipe down the interior of the windshield, that would be great! It looked clean, but when we got into the glare at sunset, it was hard to see through the glass due to smearing. Thank you for your quick and capable service, though!
Liane TI would and will highly recommend the U Haul business at the West Coast Self Storage Lake Oswego. Very friendly and professional staff. I couldn't be happier with my experience.
mathew gAll was perfect with the nice cargo van we rented!
Bruce WThe pickup location was very clean and the employees were very helpful, quick and courteous. I contracted and checked in online and my truck was ready to go when I arrived. My return process was just as quick and easy. All good, no problems!
Jay SEverything was great!
cindy pNothing we had a great experience
Quincy FThe gal at the Lake Oswego, Rosewood Rd. location was fantastic. Polite, personable and efficient. Thank you for a great experience
Heidi SCustomer service agent very helpful
Michael PConvenient for me and the gentleman helping me was very organized
Michael Pkeep up the good work and friendly workers
Nancy CIt has a confusing system at the rental. The place cooperates with U-Haul but the computer system seems messed things up. I checked with them one day before but still met problem when picking up the truck.
Melody RStaff was great. Location was great. Vehicle was quite old, but seemed well maintained.
James HI forgot to let the attendant know that the windshield wipers need to be replaced on the truck I used.
Sharon SStaff person at the desk (sorry I didn't catch her name) was extremely pleasant and went out of her way to assist us. Everything else was great too, but she managed to make a stressful day of moving furniture so much easier.
Megan MThere was only a small amount of gas at time of pickup. Should have at least a half tank full for customers. Also charged $20 for a cleaning. Only two cans were left in the cup holders but charged $20. A rip off.
Steve mMelissa was great. And the rig was nice and clean. I especially loved when Melissa told me exactly how many gallons were needed to fill the gas to. I got charged insurance which I didn’t purchase, but they fixed it right away. I will definitely use this location again, nd recommend my friends to go there.
Tracy WStaff at the rental location was excellent. Very friendly and helpful…
Steve GThis was such a friendly and helpful experience, there is nothing to improve. After being mis-scheduled by the other moving company, the service here was a breath of much-needed fresh air and the assistance provided was excellent. Thank you so much!
KRISTIN BThis was a great rental experience that made it easy to clear out our storage space
MICHAEL SGreat customer service!
Jose LWe were told there was a full tank of gas in the uhaul. We went less than 10 miles went to put in more gas and it took 6 gallons of gas.. something definitely didn’t add up we paid for someone else’s gas..
KIMBERLY MThe customer service lady that helped me with truck size for my furniture/box need under-estimated the size of truck. I had to make two loads, wasting my time and the mover guys . A very long day!!
Jodee JUpon returning there was no one at the storage, and there was a sign on the door that they'll be back at 3pm. Ingot there at 2:30, so that meant a half an hour wait. When an employee returned from his break and a voiced my concerns - he seemed to not care and have he only thing he could say was " okay". That left me flabbergasted as it is a poor attitude and terrible customer service. Firstly - it does not say on the door or website that they are taking half an hour break. Second- there should be more than one employee so lunch break could be covered.
Anrijs HThe moving helped was below average. They dropped broke open one of my containers and spilled my papers down the steps. Plus they were late to the location and had to do some of the lifting myself. Never again with this company.
James Cexcellent customer service
Vida AVery happy with the customer service.
Scott PThe online check in/check out was frustrating and we still had to go into the building to get the keys and return them, defeating the purpose of choosing the contactless option.
Sarah AVery good experience. The agent was pleasant, knowledgeable, and efficient.
James DTruck was ready when I arrived and very friendly and professional staff. Drop off was just handing over the keys.
Martin GThe instructions in the contract were different than the instructions at pick up. (use the app vs drop the keys off). The key drop is not clearly marked and wasn't clearly pointed out. The AC in the truck didn't work. This needs to be made known before hand and given a chance to trade vehicles with no extra charge. NOT OKAY.
Stephen HReally Like the Ford Vans for 19.99 base rate. Top notch moving vehicles - A reason to go with U-Haul.
Larry BI have scheduled online with U-Haul to pick up a van from this location when I got there they were surprised because their Van was already rented out. The attendant did not know why U-Haul had sent me to the store because they did not have a van at their location. The attendant tried to be very helpful by calling a U-Haul close by to see if they had a van but for some reason the phone call was not going through. He did his best to try to accommodate me with a van and this situation was not his fault. I asked him what he had available and he had a 10 foot truck that he said was the same price so I took that truck instead. Every time I turned off the truck and tried to restart it the key would not turn and I have to physically jiggle the truck around wiggle the key and work really hard to try to get the key to turn. My last visit with U-Haul on Pacific Highway in Tigard was very good. I was expecting the same smooth service from U-Haul again. This was not the case. I stress that the attendant was not at fault and he was very courteous.
Angela RThe truck was ready to go at the reserved time and Aaron was very helpful. After minimal paperwork I was on my way is less than 5 minutes. The truck was clean and everything worked. Drop off was quick and easy, with no surprise charges. I will definitely rent there again when the need arises.
Jon EIt was very easy and I'll definitely rent again!
Leslie Agreat service
Robert F