Location is convenient because this is where our storage location is located at BUT the rental cargo van we reserved weeks ahead of time was not present on site on the day of the rental reservation. No one ever called to let me know that the cargo van reserved was being repaired. Did not find this out till I showed up on the day of my rental reservation. Another person rented a van too later than us and their van was on site but my van was not there. So reserving the van was useless and U-Haul never called me the rental location agent never called me so the rental reservation was ignored. Had to rent a larger truck which I really didn't want to because the van that was onsite could not be given to me even though I did have a reservation. No refund or credit was given. Will not rent a truck or van from here anymore.Francis P.
Customer Reviews for West Coast Self Storage Highline
(Distribuidor de U-Haul del vecindario)
Burien, WA 98146
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 5:30 p. m.
- Dom.: 10 a. m. - 4:30 p. m.
- 7/4/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Only one small issue.. Back up camera not working or working intermittently Percy and Jerry were both great and very helpful and courteous.Julie R.
El cliente no dejó un comentario.Marjorie M.
The staff (Tiffany, Jerry, Sierra & Percy)at this location went above and beyond to help me. They made sure to give me the best deal. They are were very friendly and patient.EDNA W.
El cliente no dejó un comentario.TERESA R.
El cliente no dejó un comentario.BRUCE M.
Staff and overall experience was too notch! ¡Gracias!Adam H.
El cliente no dejó un comentario.ROBERT EDGAR R.
El cliente no dejó un comentario.Lauren M.
Customer service was excellent. Noticed that the inside of the cab floor was dirty. Otherwise great experience.Lynda L.
I had a major problem returning the truck. I tried online several times online and I called the uhaul number waited 30 mins and the recording finally said it was going to take ANOTHER 50 mins before I could talk to someone. Next time maybe have the time before waiting 30 mins.ANN T.
The employee on both occasions was Crystal. She was incredibly helpful in getting me squared away with the truck. She made this a much less stressful move! Thanks, DevonDEVON B C.
The cleaning fee was a surprise and I was not made aware it was going to be $25.Shannon W.
El cliente no dejó un comentario.ERIN NICOLE V.
Drop off was a breeze.BOBBIE F.
it was the easiest rental i have ever had, thank you. good job!BRODERICK D.
El cliente no dejó un comentario.COLIN G.
Uhaul app is hard to use when the application doesn't recognize the pickup location for the truck. Truck share gps was not working so having to wait for over an hour to get U-Haul live verification to help with the truck share rental pickup process was long and painful. Not recommended.Francis P.
El cliente no dejó un comentario.ERIKA M.
Tiffany and Drew are amazing! Very helpful and friendly. Also, so great being able to rent the truck where our stuff is stored! Very grateful! -Ken & DanKenneth T.
The best service I have had and I am a frequent renter.SUSAN S.
El cliente no dejó un comentario.LISA N.
The staff at this location is much more courteous, has positive attitude, and show some willingness to help and assist you.ROBERT T.