Customer Reviews for West Coast Self Storage Auburn
(U-Haul Neighborhood Dealer)

291 comentarios

4424 A St SE   Auburn, WA 98002

(253) 931-1252

Horario de oficina

  • Mon-Sat: 10 am–6 pm
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 931-1252

4424 A St SE
Auburn, WA 98002

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 10 am–6 pm
  • Dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SARA S 
Clasificación:
5.0

Just keep doing what you are doing it's working thank you

MINNIE B 
Clasificación:
5.0

Extraordinario servicio al cliente

LYNDA H 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS M 
Clasificación:
5.0

Gracias.

OLEKSANDR G 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY I 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody S 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY B 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora A 
Clasificación:
5.0

Everything went well, we were able to arrange a code so we could drop off the truck in the evening. We had no issues with our truck.

ALLAN B 
Clasificación:
5.0

Great customer service and fabulous manager at Auburn A Street location, Gloria! The van I rented was in great shape and got the job done! I'll be back to rent for sure. ¡Gracias!

JOEY H 
Clasificación:
5.0

Thanks so much for the helpful service and quick check in/out!

Emmalyn K 
Clasificación:
5.0

Thank you so much for your service.

OPHELIA E 
Clasificación:
5.0

I like the attention

Elizabeth P 
Clasificación:
5.0

El cliente no dejó un comentario.

JARRELL L 
Clasificación:
5.0

Quick and easy process for a local, short term rental. We appreciated the on line check in.

Kevin W 
Clasificación:
4.0

The van's air-conditioning was not working.

TARAN C 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN O 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S 
Clasificación:
5.0

El cliente no dejó un comentario.

KETNER C 
Clasificación:
5.0

West Coast Self Storage in Auburn is the best at customer service bar none. The truck  was perfect. Comfy seats AC and a decent stereo. 5 Stars.

Tom W 
Clasificación:
5.0

El cliente no dejó un comentario.

VOLODYMYR K 
Clasificación:
5.0

Super nice location and extremely friendly and helpful staff. Overall a completely smooth and effortless experience!

DAVID C 
Clasificación:
5.0

Nothing. Great experience

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra V 
Clasificación:
5.0

Excellent customer service would recommend to friends and family

Serenne M 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D 
Clasificación:
5.0

El cliente no dejó un comentario.

WAI K 
Clasificación:
5.0

Nothing really, the customer service was excellent. The only thing that was not good was the truck was not clean from the inside, so it was my fault for not checking. But appreciate everything else.

JEFFREY T 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana S 
Clasificación:
5.0

I think you guys doing a great job!!

lorna s 
Clasificación:
5.0

Servicio amable

M O 
Clasificación:
5.0

Everything went smoothly, from pick up to drop off. Very friendly customer service.

Mary S 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE U 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR T 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P 
Clasificación:
5.0

The staff at 'West Coast Self Storage Auburn' were excellent, as were the staff at the 'Roseville Market'. However, receiving a call from U-Haul Customer Service that my reservation had been given to another customer 30 minutes before I was scheduled to pick up my reserved truck was awful. I learned that the reason for this last-minute change was that the truck assigned to me couldn't leave the state. Contrary to what the agent represented, it wasn't because I failed to pick up the truck at the assigned time of 8:00 AM. This would have been impossible since 'West Coast Self Storage Auburn' doesn't open until 10:00 AM and cannot process mobile truck checkouts via the U-Haul app. In preparation, I had called 'West Coast Self Storage Auburn' a month prior to this rental, and they confirmed the timing for pickup. Furthermore, the agent didn't show any sympathy for the fact that this reservation was time-sensitive and that the delay would result in additional expenses for me. Fortunately, 'West Coast Self Storage Auburn' was able to find a truck for me, allowing me to meet my schedule deadlines. I will definitely recommend to my friends that they NOT rent from U-Haul.

Michael F 
Clasificación:
5.0

Gloria and Amy were marvelous to work with! I truly appreciated their assistance and support as I planned and packed for our home move to Arizona. Simply amazing customer service. Thank you, Susan Davies

susan d 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally K 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana H 
Clasificación:
5.0

Staff was great.

Brack J 
Clasificación:
5.0

El cliente no dejó un comentario.

marsha g 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorinda P 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric O 
Clasificación:
5.0

Thanks for wonderful service

Jacolb C 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT G 
Clasificación:
1.0

I was charged more than my expected charges period. I did not have anything else to be charged for and my total should have been under. A hundred and eighty five dollars, but instead you hall charged me two hundred twenty three dollars period. Please reach out to me as soon as possible. So weekend get this credited back or I will be disputing the charges. Also I was not supposed to be charged for the appliance dolly of $10.00 because the 26' was not available until I went there.

Garrett L 
Clasificación:
5.0

Everything was great!

JACOB M 
Clasificación:
5.0

El cliente no dejó un comentario.

Tica S 
Clasificación:
5.0

Great service

Alvaro M 
Clasificación:
3.0

Service was ok, seems like the employees don't like to be there to help. We don't like the distance we have to travel to get a trailer. The drop off times are not welcoming either. We prefer our Buckley U-Haul and Jay. Sad if you shut him down he gives best service and always helpful. We need his services in our area. He is close and Auburn and Puyallup too far for us to go.

Ira M 
Clasificación:
5.0

Nothing at this time. But I do want too thank Gloria for her excellent customer service!

soledad P 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA B 
Clasificación:
2.0

The trailer that I was supposed to get the 4x8 was not ready and had a coupler problem. They gave me a bigger one with the same price and that was fine. The 2nd problem was the employee who checked me in then went to hook up the trailer on my truck. She struggled more than 30 minutes to get the coupler and chains hooked so I had to try to help her and got my hands dirty then I lost confidence and had to ask for help from the other employee in the store who obviously is more knowledgeable and experienced and helped me to get it done in a minute and also managed to keep the price of the trailer that I was supposed to take. That delay caused a business issue for me and given that this is a safety thing, I expect more experienced staff as I always see in u-haul stores including this store in my past orders. Returning the truck was not bad with another 3rd employee.

HUSSAM S 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L 
Clasificación:
5.0

Staff was very friendly and helpful.

David J 
Clasificación:
2.0

This location also has storage however facility has problems with elevators. My unit is on an upper floor but no access because elevators in-op. I had to leave my belongings in the truck overnight and was warned to provide my own lock because the U-Haul padlock key was stolen and thieves break into the trucks.

SUZANNE M 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE P 
Clasificación:
5.0

they let me go quickly.. smile same as above

Timothy C 
Clasificación:
5.0

Best customer service.

Gloria P 
Clasificación:
5.0

El cliente no dejó un comentario.

william M 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M 
Clasificación:
5.0

Love this business. I even have my storage here.

Tiffany K 
Clasificación:
5.0

Customer service they are friendly

Jan M 
Clasificación:
5.0

Very nice people there at the storage place

robert h 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA T 
Clasificación:
5.0

Everyone is so kind and so helpful

Angela B 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman U 
Clasificación:
1.0

The older guy was rude, told me I would have to pay for someone else's rental cause I had the truck longer. Charged me the wrong price and over charged services

Alicia S 
Clasificación:
4.0

n/a

Rick K 
Clasificación:
5.0

Staff is friendly and quick. Very excellent service

Lillian C 
Clasificación:
5.0

Good people

Felipe P 
Clasificación:
5.0

Chris and his coworkers provided excellent customer service when I rented a vehicle towing dolly. Equipment was well maintained and easy to use.

Richard M 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C 
Clasificación:
4.0

The van I got sucked! The side doors kept closing on me, literally. Hit my head, lower back. I know I didn't drive 23 miles. And the kid who checked me out was rude. I trusted this location because of the treatment I got few weeks ago. Stellar… today not so much. Because I trusted i didn't get print off of to check all the stuff and now im screwed. Also I asked for the same one i used few weeks ago… didn't get it thats also a fail! Less space than the sprinter style.

Sara B 
Clasificación:
4.0

Distance is too too far for convenience . Our local Buckley Hwy 410 location.

Ira M 
Clasificación:
5.0

El cliente no dejó un comentario.

AWAIS I 
Clasificación:
5.0

El cliente no dejó un comentario.

Jairo C 
Clasificación:
5.0

El cliente no dejó un comentario.

Manirat L 
Clasificación:
5.0

I really liked it, I want to buy from you used tow dolly

Roman U 
Clasificación:
5.0

El cliente no dejó un comentario.

J D 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan W 
Clasificación:
4.0

When I came to pick up the truck the keys could not be located. I took off work two hours early to get my job done. End result- I lost two hours of pay and I had to rent a truck on a different day at a higher rate.

Mike H 
Clasificación:
5.0

There's nothing i can say right now because you guys were awesome. Service been good to me in 2 days.

eugene h 
Clasificación:
5.0

I thought it was a bit taller expensive. Would of been nice to have a cheaper rate for only renting for 90 minutes

Mike H 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyel T 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID h 
Clasificación:
5.0

El cliente no dejó un comentario.

Consuelo L 
Clasificación:
5.0

Chris is a great manager he has excellent customer service

Cory G 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean J 
Clasificación:
5.0

Good customer service great attitude and funny

Patrick I 
Clasificación:
5.0

They were very friendly and it’s super close to our home.

Luis M 
Clasificación:
5.0

Very helpful

Jason G 
Clasificación:
5.0

Terrific customer service. I'll recommend this place to my friends.

Karen H 
Clasificación:
5.0

The staff was very helpful and made sure I had everything I needed. I haven't had service that good in a long time. Thank you Steve Beck

Steve B 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred M 
No se han enviado comentarios para esta ubicación.

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