Comentarios del cliente para West Coast Self Storage Auburn

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de West Coast Self Storage Auburn

Grado total:

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Lee T. en

Grado:

Have a sign with instructions that they will be charged extra for dropping their truck off at night. Also have an explanation on their voicemail on drop off instructions. I left a message saying who I was and what truck I was dropping off.

Jeff N. en

Grado:

El cliente no dejó un comentario.

Donald R. en

Grado:

Great service

Joshua B. en

Grado:

The availability of the truck was great, just not pleased by the charges. I had my rental extended 4 extra days, and had asked if it was just the daily $29 rate that was added each day of extension, but it was also the safe-move insurance, the furniture pads which increased it an extra $96. The customer service agent might have forgot about those charges, but it would have helped me make a better informed decision on extending the rental.

Maronda R. en

Grado:

El cliente no dejó un comentario.

Synthia R. en

Grado:

Julie was super friendly! enjoyed my time waiting for my helpers to come

Cynthia E. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

El cliente no dejó un comentario.

Nolan J. en

Grado:

El cliente no dejó un comentario.

Candice S. en

Grado:

El cliente no dejó un comentario.

steven D. en

Grado:

El cliente no dejó un comentario.

Tim Q. en

Grado:

El cliente no dejó un comentario.

Ward U. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Customer service was friendly, greeted us with a smile and answered all of our needs. Agent explained everything about the vehicle. Will definitely use this location again for my truck / van rental needs

REBECCA O. en

Grado:

Actually, I was really impressed with the service as is. My questions were promptly answered when I inquired online about renting a truck, and then the whole process once I got to the location to rent the truck, was really fast and efficient. Definitely not my experience elsewhere. The rental agents were knowledgeable and friendy. Just an overall great experience.

Wanda J. en

Grado:

Keep the good service going.

Mike T. en

Grado:

The experience sucked, I rented a truck only to find out the keys were locked inside, their only option was to offer me a cargo van, not only did it take three times as long, stuff had to be left behind because it wouldn't fit in the fucking vehicle, so yes my experience sucked, thanks for that.

Richard K. en

Grado:

Staff should be more respectful in giving information to customers; it should not sound a scaring tactic in order to win business.

Gayle C. en

Grado:

My experience from beginning to end was absolutely incredible nice friendly staff very helpful in every area thank you so very much for my experience

Anthony T. en

Grado:

There's no where to park a 15' truck at this location without getting inside the gate and I was not provided a gate code so I had to block part of the parking lot to go inside and turn the truck in. There has to be a better way to return trucks to this location.

KEN L. en

Grado:

El cliente no dejó un comentario.

Troy K. en

Grado:

Serve hot coffee? I'm just kidding. It was a positive experience. Anyone who needs a U-Haul should go through West Coast Self Storage. Auburn location

joyce B. en

Grado:

El cliente no dejó un comentario.

Larry J. en

Grado:

The truck we needed was clean, available & ready to go. Clerk was helpful & informative about the truck's operations. Price was reasonable & the checkout process went smooth.

Francis L. en

Grado:

El cliente no dejó un comentario.

Tony T. en

Grado:

Service at pick up was outstanding..... BUT WAIT!!!! continue on please

Brook F. en

Grado:

Friendly helpful service.

Brent S. en

Grado:

El cliente no dejó un comentario.

Thierry P. en

Grado:

I feel that I have been cheating about the gas. I filled it up $18.45 just before I returned the truck in. However, the guy at the counter charged me $20.00 more. I showed to him the receipt. It seems like I don’t care. Thank you so much for treating me that way. You guys did on purpose on what to block the odometer and to make extra money . I disappointed and in the future I don’t know Yo if I would rent uhaul or recommend to my friends or family. Thanks anyway

Nicole R. en

Grado:

Customer should be treated better

Danielle J. en

Grado:

I needed to rent a truck in Maple Valley, WA. When that location wasn't available, I received an email from the regional office indicating that I would receive an additional 30 miles at no charge due to having to pick up a truck in Auburn, WA. I was charged for additional mileage when my husband returned the truck, even though I had called prior to ensure there was a note in the system indicating the additional mileage at no cost and was told there was.

Gary T. en

Grado:

El cliente no dejó un comentario.