Very nice people there at the storage placerobert H.
Customer Reviews for West Coast Self Storage Auburn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LISA T.
Everyone is so kind and so helpfulAngela B.
Customer did not leave a comment.Roman U.
The older guy was rude, told me I would have to pay for someone else's rental cause I had the truck longer. Charged me the wrong price and over charged servicesAlicia S.
Staff is friendly and quick. Very excellent serviceLillian C.
Good peopleFelipe P.
Chris and his coworkers provided excellent customer service when I rented a vehicle towing dolly. Equipment was well maintained and easy to use.Richard M.
Customer did not leave a comment.Charles C.
The van I got sucked! The side doors kept closing on me, literally. Hit my head, lower back. I know I didn't drive 23 miles. And the kid who checked me out was rude. I trusted this location because of the treatment I got few weeks ago. Stellarâ€¦ today not so much. Because I trusted i didn't get print off of to check all the stuff and now im screwed. Also I asked for the same one i used few weeks agoâ€¦ didn't get it thats also a fail! Less space than the sprinter style.Sara B.
Distance is too too far for convenience . Our local Buckley Hwy 410 location.Ira M.
Customer did not leave a comment.AWAIS I.
Customer did not leave a comment.Jairo C.
Customer did not leave a comment.Manirat L.
I really liked it, I want to buy from you used tow dollyRoman U.
Customer did not leave a comment.J Desiree O.
Customer did not leave a comment.Bryan W.
When I came to pick up the truck the keys could not be located. I took off work two hours early to get my job done. End result- I lost two hours of pay and I had to rent a truck on a different day at a higher rate.Mike H.
There's nothing i can say right now because you guys were awesome. Service been good to me in 2 days.eugene H.
I thought it was a bit taller expensive. Would of been nice to have a cheaper rate for only renting for 90 minutesMike H.
Customer did not leave a comment.Danyel T.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Consuelo L.
Chris is a great manager he has excellent customer serviceCory G.
Customer did not leave a comment.Dean J.
Good customer service great attitude and funnyPatrick I.
They were very friendly and it's super close to our home.Luis M.
Very helpfulJason G.
Terrific customer service. I'll recommend this place to my friends.Karen H.
The staff was very helpful and made sure I had everything I needed. I haven't had service that good in a long time. Thank you Steve BeckSteve B.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.Fred M.
People that work there are great!!Judah I.
Customer did not leave a comment.lisa L.
Customer did not leave a comment.Rosemarie R.
No complaintsKYLE H.
Chris the manager was a pleasure to work with. Reasonable and caresCHESTER T.
Customer did not leave a comment.brandon M.
Customer did not leave a comment.Andrew S.
Kind helpful and friendly. Easy to speak to and work with.RUSSELL P.
This is the BEST U-Haul experience I have ever had....and I have used U-Haul a LOT of late. These guys are FAST, and awesome to work with. I was shocked at how good they areH Ray N.
Customer service sucks!!Charisse F.
Great job-easy check out. Friendly staff. Highly recommend to others.Mariah E.
Customer did not leave a comment.Chris F.
Great customer service, quick easy and pretty cheap!Trenten B.
Customer did not leave a comment.susan H.
Great service, friendly staff, very clean facility. Will be back.Karen H.
Thank you awesome experience made easy! Manager Chris was also helpful knowledgeable and very funny! Highly recommendSharon S.
Nothing, everything went perfect from check-in and return. The van was easy to drive and clean. Had no problems what so ever.bonnie B.
Customer did not leave a comment.DAVID F.
Your employee was professional, personable and competent.Charles W.
Customer did not leave a comment.Balbir M.
Chris was great and friendly!anna P.
Customer did not leave a comment.Pabel G.
Customer did not leave a comment.Ira M.
Customer did not leave a comment.Tammarie J.
Customer did not leave a comment.Tammarie J.
Customer did not leave a comment.Khamkhoune V.
Excellent U-Haul experience (as usual). My 4th cargo trailer rental.Thomas K.
Did not have the size trailer I needed after they said they did. Had to use a smaller one had to work very hard to load and get very thing in. Was not happy.William F.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Esteban M.
Very good experience and value. Thank you!Michael J.
Great customer serviceJulie B.
Customer did not leave a comment.shannon B.
Customer did not leave a comment.Bill R.
Keep knowledgeable, customer service oriented people like Chris. Honest hassle free experience for our familyRoyce T.
Great customer service!Teri M.
Customer did not leave a comment.Erin P.
Customer did not leave a comment.Madison B.
Customer did not leave a comment.Eric H.
Awesome friendly people working here. I'll be back for future rentals. Thank guys.Ronald K.
great serviceSTUART N.
Customer did not leave a comment.Enrique S.
So easy to return the truck.WANDA O.
Customer did not leave a comment.David M.
Customer did not leave a comment.Moise S.
Customer did not leave a comment.Ryan T.
There was nobody in the office when I came to drop off the trailer, even though the office hours are till 5 pm. I had begun calling at 2 pm to tell them what time I was going to be there. Luckily, a storage unit renter happened to be going into the site as I pulled up so I was able to unhook and leave the trailer inside the gated area. Then he had to let me out as the gate does not open automatically from the inside. He said this office is terrible, the people are hardly ever there. I will never rent from this location again.Daniel W.
Have vehicle ready on time.Rochelle D.
Stop with holding money that is not owed I have two pending charges and neither one of them are the price that was quoted to me it's way way over almost $300 and a little upset I never got receipts for nothing all I have is my bank statements and because I live on disability I cannot wait all the days that this these charges are pending with my money being heldTHERESA C.
Store staff was super nice. I wiuld rent frim there again. Friendly people.Lashanda H.
Customer did not leave a comment.Gloria P.
This facility advertised being open until 6 but was closed upon arrival at 5:30. As we were leaving we saw somebody drive in like the owner or a worker but instead of saying hold on or flagging us down he just turned around and went the opposite direction. This rental site was actually a general store and this person in the car had on like a general store attire so like a cowboy hat. So we knew he was supposed to be there but wasn't and then decided that he still wasn't going to be when he saw us waiting. We had to find another location and check availability quickly which was a hassle and burden. I WOULD NOT Recommend this place to anyone.Maronda R.
Customer did not leave a comment.Ryan B.
Thank you so much for helping me move!!Daisy R.
Customer did not leave a comment.Carla T.
Truck had mismatched and worn rear tires with one going flat on the trip. I could not get ahold of U-Haul road side assistance and ended up having to deal with the flat repair myself at a commercial tire shop. Truck cab was very dirty at pick up.Al A.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.Lynda C.
I really appreciate your serviceSamuel M.
all went wellGeorge S.
Customer did not leave a comment.Brian B.
Staff really friendly.Jack D.
Everything is fine to meArturo R.
Good service for both pickup and drop off!!!Kenny B.
Truck had broken window crank (driver side) and broken grab bar (passenger)Eric J.
Customer did not leave a comment.Corey F.