Customer Reviews for West Coast Self Storage Auburn
(U-Haul Neighborhood Dealer)

256 reviews

4424 A St SE   Auburn, WA 98002

(253) 931-1252

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10 am–5 pm
Special Operating Hours
  • 7/4/2024: Closed
  • 7/7/2024: Closed

Services at this Location:

Contact Us

(253) 931-1252

4424 A St SE
Auburn, WA 98002

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10 am–5 pm
Special Operating Hours
  • 7/4/2024: Closed
  • 7/7/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONY P 
Rating:
5.0

The staff at 'West Coast Self Storage Auburn' were excellent, as were the staff at the 'Roseville Market'. However, receiving a call from U-Haul Customer Service that my reservation had been given to another customer 30 minutes before I was scheduled to pick up my reserved truck was awful. I learned that the reason for this last-minute change was that the truck assigned to me couldn't leave the state. Contrary to what the agent represented, it wasn't because I failed to pick up the truck at the assigned time of 8:00 AM. This would have been impossible since 'West Coast Self Storage Auburn' doesn't open until 10:00 AM and cannot process mobile truck checkouts via the U-Haul app. In preparation, I had called 'West Coast Self Storage Auburn' a month prior to this rental, and they confirmed the timing for pickup. Furthermore, the agent didn't show any sympathy for the fact that this reservation was time-sensitive and that the delay would result in additional expenses for me. Fortunately, 'West Coast Self Storage Auburn' was able to find a truck for me, allowing me to meet my schedule deadlines. I will definitely recommend to my friends that they NOT rent from U-Haul.

Michael F 
Rating:
5.0

Gloria and Amy were marvelous to work with! I truly appreciated their assistance and support as I planned and packed for our home move to Arizona. Simply amazing customer service. Thank you, Susan Davies

susan d 
Rating:
5.0

Customer did not leave a comment.

Sally K 
Rating:
5.0

Customer did not leave a comment.

Ana H 
Rating:
5.0

Staff was great.

Brack J 
Rating:
5.0

Customer did not leave a comment.

marsha g 
Rating:
5.0

Customer did not leave a comment.

Edwin S 
Rating:
5.0

Customer did not leave a comment.

Lorinda P 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

Eric O 
Rating:
5.0

Thanks for wonderful service

Jacolb C 
Rating:
5.0

Customer did not leave a comment.

SCOTT G 
Rating:
1.0

I was charged more than my expected charges period. I did not have anything else to be charged for and my total should have been under. A hundred and eighty five dollars, but instead you hall charged me two hundred twenty three dollars period. Please reach out to me as soon as possible. So weekend get this credited back or I will be disputing the charges. Also I was not supposed to be charged for the appliance dolly of $10.00 because the 26' was not available until I went there.

Garrett L 
Rating:
5.0

Everything was great!

JACOB M 
Rating:
5.0

Customer did not leave a comment.

Tica S 
Rating:
5.0

Great service

Alvaro M 
Rating:
3.0

Service was ok, seems like the employees don't like to be there to help. We don't like the distance we have to travel to get a trailer. The drop off times are not welcoming either. We prefer our Buckley U-Haul and Jay. Sad if you shut him down he gives best service and always helpful. We need his services in our area. He is close and Auburn and Puyallup too far for us to go.

Ira M 
Rating:
5.0

Nothing at this time. But I do want too thank Gloria for her excellent customer service!

soledad P 
Rating:
5.0

Customer did not leave a comment.

REBECCA B 
Rating:
2.0

The trailer that I was supposed to get the 4x8 was not ready and had a coupler problem. They gave me a bigger one with the same price and that was fine. The 2nd problem was the employee who checked me in then went to hook up the trailer on my truck. She struggled more than 30 minutes to get the coupler and chains hooked so I had to try to help her and got my hands dirty then I lost confidence and had to ask for help from the other employee in the store who obviously is more knowledgeable and experienced and helped me to get it done in a minute and also managed to keep the price of the trailer that I was supposed to take. That delay caused a business issue for me and given that this is a safety thing, I expect more experienced staff as I always see in u-haul stores including this store in my past orders. Returning the truck was not bad with another 3rd employee.

HUSSAM S 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

Staff was very friendly and helpful.

David J 
Rating:
2.0

This location also has storage however facility has problems with elevators. My unit is on an upper floor but no access because elevators in-op. I had to leave my belongings in the truck overnight and was warned to provide my own lock because the U-Haul padlock key was stolen and thieves break into the trucks.

SUZANNE M 
Rating:
5.0

Customer did not leave a comment.

VICKIE P 
Rating:
5.0

they let me go quickly.. smile same as above

Timothy C 
Rating:
5.0

Best customer service.

Gloria P 
Rating:
5.0

Customer did not leave a comment.

william M 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Love this business. I even have my storage here.

Tiffany K 
Rating:
5.0

Customer service they are friendly

Jan M 
Rating:
5.0

Very nice people there at the storage place

robert h 
Rating:
4.0

Customer did not leave a comment.

LISA T 
Rating:
5.0

Everyone is so kind and so helpful

Angela B 
Rating:
5.0

Customer did not leave a comment.

Roman U 
Rating:
1.0

The older guy was rude, told me I would have to pay for someone else’s rental cause I had the truck longer. Charged me the wrong price and over charged services

Alicia S 
Rating:
4.0

n/a

Rick K 
Rating:
5.0

Staff is friendly and quick. Very excellent service

Lillian C 
Rating:
5.0

Good people

Felipe P 
Rating:
5.0

Chris and his coworkers provided excellent customer service when I rented a vehicle towing dolly. Equipment was well maintained and easy to use.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
4.0

The van I got sucked! The side doors kept closing on me, literally. Hit my head, lower back. I know I didn’t drive 23 miles. And the kid who checked me out was rude. I trusted this location because of the treatment I got few weeks ago. Stellar… today not so much. Because I trusted i didn’t get print off of to check all the stuff and now im screwed. Also I asked for the same one i used few weeks ago… didn’t get it thats also a fail! Less space than the sprinter style.

Sara B 
Rating:
4.0

Distance is too too far for convenience . Our local Buckley Hwy 410 location.

Ira M 
Rating:
5.0

Customer did not leave a comment.

AWAIS I 
Rating:
5.0

Customer did not leave a comment.

Jairo C 
Rating:
5.0

Customer did not leave a comment.

Manirat L 
Rating:
5.0

I really liked it, I want to buy from you used tow dolly

Roman U 
Rating:
5.0

Customer did not leave a comment.

J D 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
4.0

When I came to pick up the truck the keys could not be located. I took off work two hours early to get my job done. End result- I lost two hours of pay and I had to rent a truck on a different day at a higher rate.

Mike H 
Rating:
5.0

There's nothing i can say right now because you guys were awesome. Service been good to me in 2 days.

eugene h 
Rating:
5.0

I thought it was a bit taller expensive. Would of been nice to have a cheaper rate for only renting for 90 minutes

Mike H 
Rating:
5.0

Customer did not leave a comment.

Danyel T 
Rating:
5.0

Customer did not leave a comment.

DAVID h 
Rating:
5.0

Customer did not leave a comment.

Consuelo L 
Rating:
5.0

Chris is a great manager he has excellent customer service

Cory G 
Rating:
5.0

Customer did not leave a comment.

Dean J 
Rating:
5.0

Good customer service great attitude and funny

Patrick I 
Rating:
5.0

They were very friendly and it’s super close to our home.

Luis M 
Rating:
5.0

Very helpful

Jason G 
Rating:
5.0

Terrific customer service. I’ll recommend this place to my friends.

Karen H 
Rating:
5.0

The staff was very helpful and made sure I had everything I needed. I haven't had service that good in a long time. Thank you Steve Beck

Steve B 
Rating:
5.0

Customer did not leave a comment.

Peter H 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
5.0

Customer did not leave a comment.

Fred M 
Rating:
5.0

People that work there are great!!

Judah I 
Rating:
5.0

Customer did not leave a comment.

lisa l 
Rating:
5.0

Customer did not leave a comment.

Rosemarie R 
Rating:
5.0

No complaints

KYLE H 
Rating:
5.0

Chris the manager was a pleasure to work with. Reasonable and cares

CHESTER T 
Rating:
5.0

Customer did not leave a comment.

brandon m 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Kind helpful and friendly. Easy to speak to and work with.

RUSSELL P 
Rating:
5.0

This is the BEST U-Haul experience I have ever had....and I have used U-Haul a LOT of late. These guys are FAST, and awesome to work with. I was shocked at how good they are

H R 
Rating:
2.0

Customer service sucks!!

Charisse F 
Rating:
5.0

Great job-easy check out. Friendly staff. Highly recommend to others.

Mariah E 
Rating:
5.0

Customer did not leave a comment.

Chris F 
Rating:
5.0

Great customer service, quick easy and pretty cheap!

Trenten B 
Rating:
5.0

Customer did not leave a comment.

susan h 
Rating:
5.0

Great service, friendly staff, very clean facility. Will be back.

Karen H 
Rating:
5.0

Thank you awesome experience made easy! Manager Chris was also helpful knowledgeable and very funny! Highly recommend

Sharon S 
Rating:
5.0

Nothing, everything went perfect from check-in and return. The van was easy to drive and clean. Had no problems what so ever.

bonnie b 
Rating:
5.0

Customer did not leave a comment.

DAVID F 
Rating:
5.0

Your employee was professional, personable and competent.

Charles W 
Rating:
5.0

Customer did not leave a comment.

Balbir M 
Rating:
5.0

Chris was great and friendly!

anna p 
Rating:
1.0

Customer did not leave a comment.

Pabel G 
Rating:
5.0

Customer did not leave a comment.

Ira M 
Rating:
1.0

Customer did not leave a comment.

Tammarie J 
Rating:
1.0

Customer did not leave a comment.

Tammarie J 
Rating:
5.0

Customer did not leave a comment.

Khamkhoune V 
Rating:
5.0

Excellent U-Haul experience (as usual). My 4th cargo trailer rental.

Thomas K 
Rating:
3.0

Did not have the size trailer I needed after they said they did. Had to use a smaller one had to work very hard to load and get very thing in. Was not happy.

William F 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

Customer did not leave a comment.

Esteban M 
Rating:
5.0

Very good experience and value. Thank you!

Michael J 
Rating:
5.0

Great customer service

Julie B 
Rating:
5.0

Customer did not leave a comment.

shannon b 
Rating:
5.0

Customer did not leave a comment.

Bill R 
Rating:
5.0

Keep knowledgeable, customer service oriented people like Chris. Honest hassle free experience for our family

Royce T 
No reviews have been submitted for this location.

Additional Services at this Location

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