Customer Reviews for West Alabama Ag Supply LLC
(U-Haul Neighborhood Dealer)

69 reviews

25661 Hwy 17 N   Carrollton, AL 35447

(205) 367-1699

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 367-1699

25661 Hwy 17 N
Carrollton, AL 35447

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had no issues with the location itself. They were great and willing to work with me. However UHAUL itself needs a better system. If I had not have called them, I wouldn’t have known they were closed on New Year’s Day, or that they did NOT use mobile pickup. Yet, booking an online still allowed me to book tagt day and for mobile pick up. I would have showed up and left empty handed had I not have thought to call.

Catherine Minor 
Rating:
5.0

For everyone, especially older renters, please make your online check-in simpler.

Mike Conn 
Rating:
5.0

Remind people to do the self return on line and better communication thru UHaul text what to when returning.

CHERRY NEELY 
Rating:
5.0

Nothing

JEREL MILLER 
Rating:
5.0

Customer did not leave a comment.

JODY RICHARDSSON 
Rating:
5.0

Customer did not leave a comment.

Belinda Mootispaw 
Rating:
5.0

Customer did not leave a comment.

Derrick Jones 
Rating:
5.0

Customer did not leave a comment.

Cherry Neely 
Rating:
5.0

See above comments for pick up. Excellent service!

Cherry Neely 
Rating:
5.0

The power connection had about a 3 foot cord and the location had to splice together two cords so I could use the trailer that I just drove 45 minutes to pick-up.

Robert Daniels 
Rating:
1.0

There was red mud all in the uhaul there was no Dooley and then I was overcharged i was told 60 extra miles would be added to the truck because I had to go way to Carrollton al to pick that truck up due to the truck I requested in Northport al was not there when I booked a head of time they didn't even clean the van out I did though because it was the right thing to do

Nikole Thomas 
Rating:
1.0

The renter entered the wrong mileage and caused me to have an additional charge. It was her mistake and I should not be responsible.

PRINCESS GARNER 
Rating:
5.0

Customer did not leave a comment.

ALTON BURKALTER 
Rating:
5.0

Customer did not leave a comment.

WAYNE MCKEEGAN 
Rating:
5.0

Customer did not leave a comment.

Phillip Harris 
Rating:
4.0

I cannot thank the employee working at this location on Saturday July 24th enough!! I DID NOT reserve the trailer at this location, yet this was my assigned location - which was totally inconvenient and going to be CLOSED when I arrived. I hate that I didn't get his name but he was awesome! He worked with me to find an alternate solution and when a trailer was not available closer to my location, he worked to ensure I was able to pick up at my designated time.

Christine Smith 
Rating:
4.0

Customer did not leave a comment.

Donald Sanders 
Rating:
5.0

Customer did not leave a comment.

Jesse Malone 
Rating:
3.0

I had a hard time and a long wait to get a receipt, and it still wasn’t right.

Walter Christian 
Rating:
5.0

The guy is very nice. I was promised twice, once by a phone representative from uhaul and also by the lady I picked up the uhaul from that when I dropped the truck off I would get my $100 cash deposit back from the person I turned the key in to. He gave us the $100 deposit back but then has called asking us to bring it back when we have already spent it and saying that uhaul will mail us a check and its the last money we had to our name so I'm so upset about all this and just the entire process and now wish I would have not even used a uhaul

Pamela Monken 
Rating:
4.0

Customer did not leave a comment.

Stephan Lewis 
Rating:
5.0

Customer did not leave a comment.

Dianne Trull 
Rating:
5.0

They are in a good location.

johnny jackson 
Rating:
5.0

Customer did not leave a comment.

Mason Jones 
Rating:
5.0

They were very nice and helpful!

GENOAH COLLINS 
Rating:
5.0

Nothing Everything was great....

Marsha Manning 
Rating:
5.0

Debra was very helpful and very friendly

Warren Kyles 
Rating:
5.0

Customer did not leave a comment.

Brenden Hanes 
Rating:
3.0

Customer did not leave a comment.

Desiree Allbrooks 
Rating:
5.0

Customer did not leave a comment.

Irving Santacruz 
Rating:
5.0

Customer did not leave a comment.

Qualyn Ball 
Rating:
3.0

Customer did not leave a comment.

priscilla chism 
Rating:
4.0

Customer did not leave a comment.

lawrence lavender 
Rating:
4.0

Thanks for your help.

clarence minor 
Rating:
5.0

Customer did not leave a comment.

Bryant Brown 
Rating:
5.0

Customer did not leave a comment.

Rodger Harcrow 
Rating:
3.0

Make sure you have more trucks available besides the expensive 26ft truck, everybody is not rich

William McCaw 
Rating:
5.0

Customer did not leave a comment.

Avis Colvin 
Rating:
5.0

Customer did not leave a comment.

jennifer brock 
Rating:
5.0

they was good people to work with I’ll recommend anybody to them

Althiea Bates 
Rating:
4.0

Everything was great. It’s a small town and business but a little more equipment would be great

tony sommerville 
Rating:
5.0

Very courteous and efficient service when truck was returned.

Jim Thompson 
Rating:
5.0

Actually provide the equipment requested. I didn’t get the furniture dolly or utility dolly and it made moving much harder. The locations were fine, but not the people over the phone. I had to drive 45 mins away to pick up the trailer when I reserved it in my town. Very inconvenient. Y’all should offer some kind of discount or something to make up for my time and gas money. The lady on the phone was rude, she said “you can get it or not”. Y’all did not make moving across the country easier, just added more stress.

John Hardin 
Rating:
5.0

Customer did not leave a comment.

Regina Harkness 
Rating:
5.0

Customer did not leave a comment.

James Mackay 
Rating:
4.0

I had to go 45 minutes out of my way to get the uhaul and didn’t get any kind of discount even though I had my reservation for weeks before the date.

Jessica Bullock 
Rating:
5.0

Customer did not leave a comment.

katy dyer 
Rating:
5.0

Customer did not leave a comment.

william brown 
Rating:
4.0

Maybe give a class on how much to tightening up the hitch for the connection of the ball. Other than that great experience..ty

Robert Carroll 
Rating:
5.0

Customer did not leave a comment.

Brett W Goodman 
Rating:
5.0

Customer did not leave a comment.

clarence minor 
Rating:
5.0

Customer did not leave a comment.

TALBERT RUTHERFORD 
Rating:
5.0

Good service

ROCKEY ALLEN 
Rating:
5.0

Customer did not leave a comment.

Chamekia Gray 
Rating:
5.0

Customer did not leave a comment.

CHARLES QUARLES 
Rating:
3.0

Customer did not leave a comment.

Jeremy Prince 
Rating:
5.0

Very good customer service

DAVID JOHNSON 
Rating:
5.0

Very good service

ROCKEY ALLEN 
Rating:
5.0

Customer did not leave a comment.

JOHN DOUGLAS 
Rating:
5.0

Accept pre paid debit cards and/or payroll cards.

Dallas Thomas 
Rating:
5.0

Very friendly. The return took a little longer due to the U-Haul computer connection being offline which was not the local dealer's fault.

Steven Dease 
Rating:
3.0

Customer did not leave a comment.

Ray Lybarger 
Rating:
5.0

Just stay the same. Southern hospitality, focus on customer care, and very courteous employees made my decision to use West Alabama Ag worthwhile. Roll Tide.

Ronald Dains 
Rating:
1.0

I lived in Columbus MS and last second was told I could not get the equipment I had requested from the local Uhaul. I was told that I could drive to Carrolton, AL to pick up the equipment from the above store, which was about 30-40 minutes away from my home. When I reached the store, I was rushed to sign the paperwork for my fuel and overall condition of the vehicle and I asked to at least inspect the truck before I touched pen to paper. The truck was connected and they walked off before I could inspect the truck so I took it without signing the documents. Down the road, approximately 3 miles from the mileage I had taken the vehicle, I noticed the fuel was on the first area of grey below Full. I took a picture to show this upon turning the vehicle in. Upon reaching my home I was at 5/8 of a tank, of course when I filled up the needle would reach the full line and I felt pretty cheated by Uhaul. that was a 30$ refuel from 5/8 tank. I called to make a mention of this to customer service and it felt like I was treated like "not my problem" I would like to speak to a Uhaul representative and provide them a picture that shows I am not full of it and that this location cheated me.

Christopher Wadginski 
Rating:
5.0

Customer did not leave a comment.

ROBERT DOUGHTY 
Rating:
5.0

Customer did not leave a comment.

Michael Ehmke 
Rating:
4.0

N/A

Willard Heritage 
Rating:
3.0

Very disappointed in uhaul. The representative for uhaul was great and location was nice. When reserved truck the prior week pickup was supposed to be in Columbus, MS. Was not informed of any location change until I called about picking up truck on Sat 09/03. Was told truck was in Carolton, AL. About 35 miles from Columbus, MS. Called 800 number I was given and uhaul rep was rude and just down right nasty. When I picked up truck the rep in Carollton told me that there was a customer that reserved a truck for pickup at his location in Carollton and they had to go to Columbus, MS to pick up there truck that was the same size. I had to go from Columbus, MS to Carollton ,AL to pick up my truck. This does not make any since. Truck was old and beat up with 150000 miles on it. I have rented Penske trucks before and never had a problem. Went with uhaul because it was cheaper. I know why. Will spent a few extra dollars and go with Penske again if the occasion arises .

William Cameron 
Rating:
1.0

I am very disappointed. First of all I rented a 20 in and it was not there! I had to settle for a 15 in. Because of the inconvenience the u haul company promised me 200 miles free!!!! Then after returning the truck that same day. I found the next day after looking at my you all lied. U haul said I only had 150 free miles. I was charged 152.75 and also 47.10 for over the miles which you all had promised me due to U haul mistake of not having my 20 in. Truck. I will make sure everyone I know does not use U haul. You all have 1. Did not have the right truck. 2. Promised me 200 miles due to a make up for not having my truck there! 3. Then lie and said you only gave me 150 miles.

April Penny 
No reviews have been submitted for this location.

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