Comentarios del cliente para Welcome Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Welcome Mart

Grado total:

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Brenda G. en

Grado:

Son dropped off.....don’t know specifics.

Bruce W. en

Grado:

El cliente no dejó un comentario.

Jenny K. en

Grado:

El cliente no dejó un comentario.

Bruce W. en

Grado:

Not to much ,Everything was good

Nicholas D. en

Grado:

El cliente no dejó un comentario.

Sara F. en

Grado:

Was told to drop truck off at Barton and nash. Went to drop off the truck was told it had to go back to the welcome mart where I picked it up. When i took it to Barton and nash it had the same amount of fuel as it did when we left but by the time i got it back to the welcome mart it was a little bit light on fuel. They tried to charge me fifty dollars for returning it without enough fuel. Which it would have had enough had I been told to drop it off at the correct location. Seriously unimpressed with the service.

Pearl W. en

Grado:

El cliente no dejó un comentario.

Michou M. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

El cliente no dejó un comentario.

Taylor D. en

Grado:

I was charged $70 for less than an eight of a tank of gas. I won’t go back to this location.

Andrea M. en

Grado:

They are so kind and helpful and friendly. I would definitely recommend them.

Martheno R. en

Grado:

The service was great. They were both friendly and efficient. We have rented many times from Uhaul and this truck was by far the best maintained and cleanest.

william S. en

Grado:

El cliente no dejó un comentario.

lenko B. en

Grado:

El cliente no dejó un comentario.

Ashley M. en

Grado:

This whole online booking is annoying, also don’t quote one thing on the phone and then try to charge another amount.

Dean R. en

Grado:

Lady behind the counter was fast and clear. Easiest pick up I have ever had.

Shelby M. en

Grado:

El cliente no dejó un comentario.

Madison D. en

Grado:

El cliente no dejó un comentario.

gloria M. en

Grado:

the truck that was used was not clean at all.The running of the truck was very good

Steve M. en

Grado:

I arrived 20 minutes after my reservation and the vehicle still wasn't ready to go. I had to call the number prompted on my phone, let them talk to the attendant at the location then spend another half hour waiting for the attendant to process the equipment for us to take. When I then returned the vehicle (several hours ahead of schedule) the attendant on site at that point told me I had to come back again to receive my refund from the deposit amount. In all, we got the truck and the refund, so everything worked out in the long run, but it was definitely more of a hassle than it needed to be. Not as organized as I would have expected. For me going back for the refund wasn't the end of the world (though inconvenient due to having an infant I had to pack up and cart back with me), but I could see this being a major issue for other customers, so definitely something that should be looked at.

Atta Z. en

Grado:

El cliente no dejó un comentario.

SCOTT R. en

Grado:

El cliente no dejó un comentario.

JUSTIN F. en

Grado:

Get the call center to tell the truth

Lara C. en

Grado:

The ease of drop off was fantastic.

mirwais J. en

Grado:

It was nice place and clean. And the person was so helpful it just take me 5 min and everything done.

CARLOS A. en

Grado:

Be more friendly with the customers

Adam D. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

I requested the Upper Wellington pick-up location online (which I've used before and have had good service at) and was given this location instead. My reservation got messed up - I selected in-store pick-up, but when I finally talked to someone from U-Haul over the phone they told me my reservation was a mobile pick-up. When I arrived, the cashier at the convenience store was clueless about U-Haul rentals and seemed like he had never done it before. He called his manger and wanted me to wait 10 minutes for him to show up. After 5 mins of waiting, he handed me his phone, and I spoke to a U-Haul customer service rep who walked me through check-in over the phone. Very disorganized and irritating.

Marissa B. en

Grado:

The van we had rented smelled terrible when we picked it up along with a few pieces of garbage in it. We also had a hard time with the mobile pick up and the person working at the store on location was very nice and tried to help the best he could. I think customer support times are ridiculously long. We tried to call and couldn't even get through.

John C. en

Grado:

El cliente no dejó un comentario.