Customer Reviews for Welches All Vehicle Repair
(U-Haul Neighborhood Dealer)

242 reviews

403 N Jefferson St   Ossian, IN 46777
(ROE and JEFFERSON ST RD 1, Across the street from the Ossian Deli)

(260) 622-9035

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(260) 622-9035

403 N Jefferson St
Ossian, IN 46777
(ROE and JEFFERSON ST RD 1, Across the street from the Ossian Deli)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Evelyn McKeddie 
Rating:
5.0

The app/self check in. I couldn't use it and had to go inside to get checked in because the app wouldn't let me do everything I needed to do. I feel it needs updated

Richard Pitman 
Rating:
5.0

Customer did not leave a comment.

JORGE ORTIZ 
Rating:
5.0

Easy place to return your rental equipment.

Bruce Garman 
Rating:
5.0

I did not appreciate being charged and after hours fee due to te fact I did mobile pick up and return, it was a holiday weekend, and I returned it earlier than the date/time given. Truck needs an alignment. Feels like wheels are toed in. When ever road is even a little bumpy, the steering fights against itself.

DAVID DUKE 
Rating:
5.0

Customer did not leave a comment.

Dylan Martin 
Rating:
5.0

Customer did not leave a comment.

LEE LATIMER 
Rating:
5.0

Customer did not leave a comment.

Stephen Rodenbeck 
Rating:
5.0

Customer did not leave a comment.

Dixen Polderman 
Rating:
5.0

Friendly and helpful

Mary Bennett 
Rating:
4.0

Customer did not leave a comment.

Elana Heer 
Rating:
4.0

Customer did not leave a comment.

Tom Folk 
Rating:
5.0

Customer did not leave a comment.

Matthew Leidig 
Rating:
4.0

Customer did not leave a comment.

cheryl miser 
Rating:
4.0

Prefer Markle drop off

Malinda Shelley 
Rating:
5.0

Customer did not leave a comment.

Patrick Cornett 
Rating:
5.0

Customer did not leave a comment.

Ann Burns 
Rating:
5.0

Customer did not leave a comment.

JORGE ORTIZ 
Rating:
4.0

Customer did not leave a comment.

Jerry Bennett 
Rating:
5.0

Customer did not leave a comment.

RANDY COPPER 
Rating:
5.0

Customer did not leave a comment.

Bruce Garman 
Rating:
5.0

The staff was very helpful and friendly. Great customer service.

MICHAEL PEDROZA 
Rating:
5.0

Customer did not leave a comment.

GARY NICHOLSON 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS 
Rating:
5.0

Self checkout not easy for a senior citizen

Denny Durst 
Rating:
5.0

Customer did not leave a comment.

Aaron Householder 
Rating:
5.0

Customer did not leave a comment.

BRENT LANDRUM 
Rating:
4.0

The people at this location was very kind and very very helpful I need Au haul again I will be returning to get Au haul once again

james smith 
Rating:
4.0

They had a small selection but it was available. The lot is small and also services an auto repair business. Navigation of the lot is somewhat difficult due to this congestion. When returning the trailer there was no empty spot for the trailer. They were helpful in getting the trailer hitched and making sure the lights were functioning properly prior to me taking the trailer from the lot. The trailer functioned appropriately and was clean and ready for use.

Jonathan Steffen 
Rating:
5.0

Customer did not leave a comment.

Daniel Clark 
Rating:
5.0

local people were great, but working with UHaul on line was tremendously tedious

mark dauterman 
Rating:
4.0

Customer did not leave a comment.

Jason Bear 
Rating:
5.0

Customer did not leave a comment.

Ladonna Lowhorn 
Rating:
5.0

They don't try to sneak extra fees like the Huntington location. Nice workers, clean shop, one of my best recent rental experiences.

Aaron Stetzel 
Rating:
3.0

There is a $30 fee if a truck is returned below 1/4 tank. There is already a convenience fee of roughly $7 per gallon of gas if you return it without filling it up yourself. My truck was given to me with almost exactly 1/4 gallon and I was uncomfortable taking the 26 footer through either of the small gas stations in my area, so I returned it (after a 30 mile trip put it JUST below 1/4 tank) expecting to just pay the $7/gallon for a couple of gallons to return to my original place, but I received the $30 fee for returning it below 1/4 tank. I feel that it was unfair to loan me a truck with 0 margin for error in regards to the tank capacity. Trucks should not be able to be taken out when the tank is below 1/2 tank.

Daniel Schmidt 
Rating:
5.0

The trailer I rented was perfect for what I needed to do.

Brad Larkey 
Rating:
5.0

You can't improve on something when everything was just fine.

Michael Roberson 
Rating:
5.0

The employees at Welches All Vehicle Repair were responsive and super helpful as i picked up the trailer. Warm and friendly is their approach, and it made me feel valued.

Kent Koteskey 
Rating:
5.0

Pick up and drop off was very easy. The owner (Joe) was very helpful and professional!

RICHARD BRODIE 
Rating:
5.0

Good folks, easy to deal with and very polite!

THOMAS LEAHY 
Rating:
5.0

Customer did not leave a comment.

LEWIS HAROLD DAVIS 
Rating:
5.0

Customer did not leave a comment.

Bridget Gagis 
Rating:
5.0

Customer did not leave a comment.

JOHN GENTRY 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE BURFIEND 
Rating:
5.0

Customer did not leave a comment.

KIM RILEY 
Rating:
5.0

Check the furniture blankets. 5 of the blankets had either grease or heavy mildew on them.

ROBERT DAHL 
Rating:
5.0

NA

KIM RILEY 
Rating:
5.0

Customer did not leave a comment.

Wilfred Laplante 
Rating:
5.0

Customer did not leave a comment.

Robin Gingerich 
Rating:
5.0

Customer did not leave a comment.

KENNETH HAUSER 
Rating:
5.0

Everything went great

STACY SHANEYFELT 
Rating:
3.0

Drop-off far too complicated

KENNETH UMPHREY 
Rating:
5.0

The employees of Welches All Vehicle Repair were extremely friendly and outgoing. The business was well maintained. I would certainly recommend renting from them in the future.

KEVIN GIEK 
Rating:
4.0

Not necessarily their fault, but we had a very hard time returning the truck after hours because there was no internet signal from their location. So check out took over an hour. The truck was very nice and clean!

CHRISTOPHER SCHACHER 
Rating:
5.0

Customer did not leave a comment.

stacee yates 
Rating:
5.0

Jon got me in/ out the door fast and efficient, A++ all the way! Can't wait to rent from Welches All Vehicle Repair again, thanks so much!

Bret Archbold 
Rating:
5.0

Customer did not leave a comment.

Rob McGaughey 
Rating:
5.0

Could not rent a van from this location. I really wanted a van instead of a box truck.

Dawn Runyon 
Rating:
5.0

Great service.

TIMOTHY SHAPLEY 
Rating:
5.0

Everything was good, I had a good experience with this company

Tamara Hopkins 
Rating:
5.0

Customer did not leave a comment.

Catherine Pea 
Rating:
2.0

Truck had hole in roof and only half tank of gas when picked up.

NATHAN PAPKE 
Rating:
3.0

The only issue i had was that I reserved a 15 foot truck and ended up getting a 26 foot truck. I was disappointed that I was not given a discount due to the extra fuel I needed to spend to drive a much larger truck than I reserved. I feel that there should had been some type of compensation for this.

DAN ASBURY 
Rating:
5.0

Customer did not leave a comment.

derrick feigel 
Rating:
4.0

Just make sure all employees are trained on how to process a transaction for a customer pick up.

Kim Lucchesi 
Rating:
5.0

Customer did not leave a comment.

Donnie Tinnel 
Rating:
4.0

Customer did not leave a comment.

Stephen Schieber 
Rating:
5.0

I don't think you can its perfect

BRIAN GREAR 
Rating:
5.0

Really great shape...the owners hooked everything up when I went into the shop. Highly recommend the early check in procedures.

John Flikkie 
Rating:
4.0

Customer did not leave a comment.

Gerry Kiefer 
Rating:
5.0

I have rented or have dropped off several vehicles at Welches . I’ve never had any issues always good to deal with!

WAYNE PFAFF 
Rating:
4.0

Customer did not leave a comment.

BRIAN SCOTT 
Rating:
4.0

Switching the location... instead of 5 minutes to get the truck we drove 30 minutes there and back.

Russell Lawson 
Rating:
4.0

Joe was very easy to work with and promptly processed our return.

Doug Kaehr 
Rating:
5.0

Customer did not leave a comment.

LEE LATIMER 
Rating:
5.0

Very professional. Explained the contract and information clearly.

SHARICE BOWEN 
Rating:
5.0

Customer did not leave a comment.

TERRY SAALFRANK 
Rating:
5.0

Customer did not leave a comment.

Nathan Washburn 
Rating:
5.0

Customer did not leave a comment.

Gary Cable 
Rating:
5.0

Customer did not leave a comment.

Amber Clark 
Rating:
2.0

The truck roof and back door leaked water causing my couch and clothes to become soaked with water.

Aaron Buckland 
Rating:
4.0

Customer did not leave a comment.

Kimberly Balkema 
Rating:
2.0

I requested an appliance dolly and got none! It was guaranteed by your company three days before the move. I will never use you again!! The appliances had to be picked up by hand, which is what I tried to avoid!!! Very disappointed in your service. I don’t know if the appliance dolly was clean, because I never got one!! The trailer needed swept out, but it was leafs and some dirt.

Rita Mitchell 
Rating:
5.0

Other then not being to computer smart all instructions were easy enough to follow. I was pleased with experiencing such acompany!

Robert Adams 
Rating:
3.0

Great customer service. Truck needed cleaned, even had ashes in the ashtray

Sara Bear 
Rating:
4.0

They charged me over miles but I was 23 miles under. It was told it was just a glitch by the area rep and was taken care of quickly. I would rent from this place with no worries. Personal very friendly.

Garry Malott 
Rating:
5.0

Customer did not leave a comment.

Denton Hall 
Rating:
5.0

Customer did not leave a comment.

cheryl dehaas 
Rating:
5.0

Customer did not leave a comment.

Andrew Mudrack 
Rating:
4.0

Customer did not leave a comment.

Benjamin Hursh 
Rating:
5.0

Customer did not leave a comment.

Beverly Wiles 
Rating:
5.0

Customer did not leave a comment.

Brice Lawrence 
Rating:
5.0

Customer did not leave a comment.

Russel Legreid 
Rating:
3.0

Customer did not leave a comment.

Robynn Coleman 
Rating:
5.0

I appreciate the friendliness and helpfulness of the staff. I was treated like family. Thanks to the young gal who signed me in and out. And Joe was great. Thanks for making a tiring job on a hot muggy day a pleasant experience.

Douglas Barber 
Rating:
5.0

Customer did not leave a comment.

JEFF CARNES 
Rating:
4.0

Customer did not leave a comment.

angela adams 
Rating:
5.0

Customer did not leave a comment.

RANDY BARKLEY 
Rating:
5.0

Welches was wonderful. They helped us when U-Haul dropped the ball. We reserved a 26-foot truck weeks in advance. U-Haul called bat 8:50am (on the day of our move, with helping hands scheduled to arrive at 11am) to inform us that our 10am pickup time had been changed to 4:30pm. Unacceptable, U-Haul!!

Peter Allen 
Rating:
5.0

The trailer tongue is very heavy to lift onto the ball of our truck. It needs a pipe that comes out of the tongue that you crank up that raises the tongue on to our trailer ball.

Tim Neuhauser 
No reviews have been submitted for this location.

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