The truck was not at the location that was first listed. We got to that location and where redirected to another location. The self checkout process was unnecessarily cumbersome and telephone help was impossible to get. The return process was unclear. I was not sure if I should return to the first or second location. When I brought the car back I was supposed to place the key in a lockbox but the code to the lockbox was not provided.Folake A.
Customer Reviews for Weelz
(Distribuidor de U-Haul del vecindario)
New Castle, DE 19720
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 7 p. m.
- Sáb.: 11 a. m. - 5 p. m.
- Dom.: cerrado
- 6/27/2022 - 12/31/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The inside should be cleaned out before next person takes it. I do however believe that since there was a timeframe.. that part wasn't done and for that, it's understandable. Great place altogether though.GINA R.
Better parking for customers.EDWIN D.
Keep doing an excellent jobNELSONRAMON P.
El cliente no dejó un comentario.JUANITA H.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.KYLE A.
Thumbs up keep up good workCYNTHIA T.
The owner was friendly and helpful. Truck was ready with the dolly II ordered. Great customer service.Kim P.
Very nice and cordial staff.MAX S.
El cliente no dejó un comentario.VERNA T.
El cliente no dejó un comentario.SYLVIA S.
El cliente no dejó un comentario.Lisa O.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.JANICE G.
Very nice customer service and helpful 👍AISHA K.
Mark gave me excellent customer serviceDebbie D.
The van was in excellent condition and appeared to be pretty new. The back of the van was clean. The front was a little dirty but this was not a bad thing and actually a good thing because I had left some dog hairs on the seat and forgot about it until I dropped it off and was worried I might be charged, but I wasnt and I was happy about that. THe rated were fair and it wasa comfortable ride.CHARLES W.
Please service trucks before renting.DENISEMICHELLE M.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Spon G.
Hard to locate . dirty. Not friendly.CHRISTINE O.
El cliente no dejó un comentario.Jason K.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.RACHEL B.
Great customer service.. Very polite. Would recommend weelz in Newcastle de. For your next need for a uhaul rental.James P.
El cliente no dejó un comentario.Jalesa S.
El cliente no dejó un comentario.NATHANIEL P.
I HAD A TERRIBLE EXPERIENCE rented through another store and they didn't have rentalLisa C.
Change to a different locationRobert B.
El cliente no dejó un comentario.Detwanna S.
El cliente no dejó un comentario.Emsley B.
Truck was not maintained, rear tires needed air and didnt hold and the steering pulled to the right bad during the long trip from FL to NJ. Was not a pleasant rental experience.Jeremy L.
Get the vehicle close to the key locked box for online check inRobert C.
No one was at the location, I was supposed to pick up my U-Haul at 10am the person did not show up with the key until 11:15! I had to call the Uhaul line in order to even get him to do that! Very unprofessional, very disappointed and not worth my $150.Jessica V.
Very courteous and friendly, very easy to conduct business with.Jason S.
Customer service is excellent, very courteous and friendly. Very easy to conduct business. Would recommend this location to anyone needing an uhaul!JASON S.
For starters, that place is set up not so user-friendly. When we arrived to our destination, the dolly I paid for and the moving pads were not in the back of the truck. So... I had to buy one, and of course lowes only had the one that cost $150 in stock. I am super unhappy about this and will never rent a u-haul ever again. I expect to be refunded for the items missing and you should actually reimburse me for the damn dolley I had to buy!Preston R.
Owner had me waiting on him for about 25 minutes he left the keys somewhere I was disappointedAlexus F.
Excellent customer service, very friendly and courteousJASON S.
El cliente no dejó un comentario.THOMAS K.
Very courteous and friendly. Would recommend this location to everyone. Very professional and customer 3is wonderfulJASON S.
I was charged for two days. I only used the vehicle one day.Steven A.
The owner was very helpful. The charge was coming up more than we expected and he was able to find a way to make sure I got eh correct rate and didn't mind that I left my vehicle on the property for a few days. Great Business!!Devel S.
The manager / only employee I interacted with did not wear a mask, make a move to put on a mask, or acknowledge that he should be wearing a mask. Instead, he sat at a desk roughly 25 feet from the front entrance to his warehouse. This is completely unacceptable. I would recommend friends to use any U-Haul location that is not this one, and if none are available to use another company, as at least other locations pose less of a health risk to customers than the one I used. My family includes someone who is immunocompromised, and weâ€"â€"as all people shouldâ€"â€"are taking covid very seriously. In order to improve the experience for the next customer, U-Haul should contact the manager and demand that they wear a mask. I will never rent a U-Haul from that particular location again.Brannock F.
Very dirty truck then I got charged for cleaning. Awful!LEWIS P.
Overall ok. No one there to service me. The two gentlemen who drove the vehicle there helped me get things done by phone.William M.
No change you pick up store the night before you are getting the rental to another locations just because you wrote it in the little letter that that girl at the store I reserve the rental talk me. That cost me another $30.00 for the rental since I had to go and get the truck I need 15 miles to opposed of my way otherwise you company change my reservation the night before and I ended paying the price.LUIS T.
El cliente no dejó un comentario.Daisha W.
El cliente no dejó un comentario.Lawrence P.
El cliente no dejó un comentario.Alexis G.
El cliente no dejó un comentario.Alanson B.
The location was closed when I arrived even thought I had an appointment. The person in the location arrived 20 minutes late.Yhermana P.
El cliente no dejó un comentario.Mercy N.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.ANTHONY K.
El cliente no dejó un comentario.Robert P.
Very convenient and good service. Was pleased with the availability of online check in and check out.Robert P.
Pick-up location was filthy. Their was a razor blade on floor beneath my chair.Donald M.
El cliente no dejó un comentario.Jose M.
The gentleman was very helpful and he provided excellent customer service. Only small issue was his location was a little unkept. Can't complain because service was great.JULIECOLLEEN S.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.DENNIS W.
El cliente no dejó un comentario.Marguerite L.
El cliente no dejó un comentario.Stephen H.
I was charged for 645 miles and only went maybe 120. Was told by customer service they would fix the amount total which would be $172 and change well I'm still getting charged $172 plus $61 dollars doesn't make much sense had the truck for two days and I'm paying 233 dollars so doesn't seeM right. Can I please get a call or I guess I'll call you back tomorrowVicki R.
The gentleman there was very friendlyKassem N.
very nice customer serviceluis T.
El cliente no dejó un comentario.Derron G.
Very helpfulErin S.
I will them again at this locationErin S.
El cliente no dejó un comentario.tyra B.
El cliente no dejó un comentario.Colleen R.
El cliente no dejó un comentario.Margaret H.
Ensure that any additional rented equipment is in the truck. So the customer doesn't have to waste their time on moving day on the phone and driving to look for equipment that was ordered but not provided.Krzysztof G.
I specifically requested a truck so that I could return at a different location. Tried to drop truck off at 3 locations before anyone could tell me that the pickup facilty was expecting the truck back that night and I would be charged a $150 if I left it at another location. This is not what I agreed to on the phone with the oickup location and the process added two hours to my move and ran up miles on the truck. Will be contacting customer service to dispute mileage.Caroline K.
The manager was very easy to work with, and answered all of our questions. We were in and out in less than 20 minutes!Michael G.
No problems at all! Very friendly service!Sandra S.
El cliente no dejó un comentario.Kali P.
This location was worst, when I got to the office it was closed I waited 1 hour and finally someone answered my phone call to the phone number was in the sing, he told me to wait 10 min, 30 min later he arrived and took care first to another customer I was there first, when was my time he was charging me $40 extra because I was delayed. I wasn't delayed I was on time and i had to wait hours to be able to return the truck, and to make it worst was 90â€¢ F outside.Ovidio R.
Thanks a lotJiarun X.
El cliente no dejó un comentario.Edith R.
El cliente no dejó un comentario.Grant K.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Nicholas V.
Mark was absolutely wonderful! He worked with us, understood and helped in every way when we had to extend our rental. This will be the only place I go to rent a U-Haul! He didn't pressure us and was very understanding with the whole process! Thanks, Mark, for everything!Tracy S.
Great customer service and very polite and helpfulrodney B.
Always a pleasure dealing with Mark from wheelz. He us courteous and polite, and I would definitely recommend this location to anyone who needed uhaul.JASON S.
The app makes you take a picture 25x. Exhausting and time consuming.Rose R.
El cliente no dejó un comentario.Jeffrey M.
They were very professional and knew what they were talking about. I definitely will recommend this place to my friends.ANGEL C.
Nothing; I left my wallet at the location with money and several ATM & credit cards. The worker on duty kept the wallet for me with everything as I left it. GREAT SERVICE.James C.
El cliente no dejó un comentario.Seymour J.
I was charged for fuel even though I returned the vehicle with even more fuel than it had when I left. Out of the 3 times that I have rented from U-Haul (different locations), this has happened twice. Additionally, I expected to get the vehicle using the online system, but was only told that there was a problem shin I reached the final step online. Furthermore, I was only told of the nature of the problem when I reached out to customer service. Finally, I had to wait for nearly 20 minutes for someone to get to the location.Frank M.
I have been charged twice for this purchase and this has not been credited yet to my account. I have called Uhaul customer care and its been more than 3 weeks and I have not received the overcharged amount back.Minakshi P.
keep it upAlbert K.
Everything was great! Mark was excellent!!deondra J.
Excellent as always. This is my third time renting from this location and I highly recommend them. Mark is always professional and helps me pick out the right truck for my needs. Two thumbs up!Emmanuel M.
El cliente no dejó un comentario.JOSEPH M.